Hey founders & marketers, Is your business leveraging the new power of WhatsApp to target potential customers, leads or your existing customers with personalised messages and automation to grow your sales and services with right engagement and marketing?
My name is Sujeet Mehta, I am founder of WhatsTool Business. With more than a decade of work experiences ranging from running marketing and solving engagement problems for business I have build WhatsTool Business to grow your business via WhatsApp api.
WhatsTool Business is the solution to Increase your sales through personalised communication on WhatsApp by automating marketing, sales, service, and support.
Let’s explore its capabilities and how you can utilise it.
Here, I will be covering in depth on how you can get started and use it.
To get started you need to setup your account , get your WhatsApp Business number, understand and prepare the platform for your business use.
Getting Started
1. Lets start with the Account Setup
Account Setup :
Open your browser and enter https://whatstool.business and click on start free trial. Lets do the registration by entering your email id , name and your personal WhatsApp number. Enter the OTP and verify your email. You need to verify your personal WhatsApp by sending shown OTP to this number. Now you have to enter your business details. Congratulation you have successfully created your account.
Welcome to our app. This dashboard enables you to quickly understand the capabilities and steps to get start and set your WhatsApp Business api.
2. Get your WhatsApp Business api
Do you remember how you registered on WhatsApp and started chatting with your friends? Here it is little different, I am going to explain how you are going to get it.
To get your WhatsApp business api you need to have a Phone Number and Meta Business account.
Let’s start with “Setup now”. Once you Complete the setup your number will be set in the dashboard and now your customers can message you on this new WhatsApp number.
3. Overview of dashboard
You can access all important things from this left navigation menu, Click on the setting to see the details of your WhatsApp Business profile. Search will let you quickly access any things you need. For any support click on Contact support and search for things you need help in. If you have any account related issue, report that issue and we will resolve it quickly.
You will receive account related notification. You can access all these here.
4. Dashboard Preparation
Now let’s prepare your account so you can start with marketing and sales. The first thing you should add is your customer details in Contacts and CRM by importing through CSV. Add relevant labels that you need to use. Setup custom fields as per your business and customer requirements to effectively use for future reference, support and marketing. Invite your team members with custom roles and access to mange your customers.
How to use it?
Now you are ready to do marketing.lets explore the marketing
1. Marketing
Open Campaign page and click on “Create Campaign”
Lets firstly bring your customers data from CSV into our campaign. Prepare your data in excel sheet and import it. Now prepare your message template and click on Run campaign. As customers receive and interact with your message you get full reports of who read and clicked on which buttons. You can retarget with relevant message again to boost your sales or warm your leads.
Now lets discuss about sales
2. Sales
With our inbuilt crm to track and chat with client you can always do efficient sales and warm up your lead with relevant messaging with right data.
If you have are running an ecommerce business over Shopify or on your website than you can bring your catalog into WhatsApp catalog and offer similar experience of checkout on WhatsApp to get more sells. Send reminder on WhatsApp if customer forgot to buy after adding on cart and boost your sales. Send delivery order notification to keep customers updated. Now your sales is done, here is the time to support your customer.
Lets learn how you can support customer so they always be happy with your business.
3. Support
Customer trusts and retention increase with instant solution and reply. Be present 24/7 with right automation of chatGPT or self trained ai bot. Give options to talk to agents for queries unanswered by ai. Inform right agent for specific problem that they can solve with right assignment and showing under right filter. With features like auto assign with rule based increase efficiency of the agents. Give relevant tagging, save important data of customers and set right status as per your business to later retarget and resolve based on the filters. As a owner regular checking of agents performance report, customer satisfaction helps you keep the business on track.
4. Automation & Integration
Leverage API automation to send messages, run campaigns from your backend systems. Get started with the automation with a no code chatbot builder. With over 100+ native third-party app integrations, we cover all your business automation needs across CRM, connectors, payments, logistics, and marketing apps.
We got all your business needs covered to harness the full potential of WhatsApp Business API to target potential customer globally.
Start your free trial at WhatsTool Business now.
