# About Name: WhatsTool Business Description: Everything you need to know about WhatsApp marketing strategy from industry experts and fellow marketers URL: https://blog.whatstool.business # Navigation Menu - Features: https://whatstool.business/features - Pricing: https://whatstool.business/pricing - Services: https://whatstool.business/whatsapp-marketing-services - Book live demo: https://whatstool.business/demo-booking - Start 21 days free trial: https://app.whatstool.business/?utm_source=Blog # Blog Posts ## 🚀 Case Study: How Maha Rashtrawadi Chatbot delivered value to millions Author: Unknown Published: 2025-05-21 Tags: case study, whatsapp chatbot URL: https://blog.whatstool.business/case-study-how-maha-rashtrawadi-chatbot-delivered-value-to-millions-cmaxzdtx80050qcb4jq5tc4r3/ **Powered by WhatsTool Business – Built in 24 Hours, Engaged Millions** ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/1724738625630-1747841165617-compressed.jpeg) Overview -------- In a landmark digital campaign, the **Maha Rashtrawadi Ghoshnapatra WhatsApp Chatbot** was launched to democratize access to the party's vision and commitments in a conversational and interactive format. Developed using the **WhatsTool Business** no-code chatbot builder, the solution showcased the power of rapid deployment and massive-scale engagement—all within a single day. * * * 🧩 Challenge that we are solving -------------------------------- To launch an interactive and multilingual chatbot that could: * Handle large-scale user interactions. * Be ready within 24 hours. * Provide instant access to the party’s manifesto. * Collect responses and engagement data in real-time. * * * ⚙️ Solution we gave ------------------- Our no-code chatbot builder was used to architect a high-performance WhatsApp bot featuring: * **Over 500 conversation nodes** with decision logic. * **More than 50 API calls** for dynamic data interaction. * **Multilingual support** in English, Hindi, and Marathi. * **Google Sheets integration** for seamless real-time data capture. * **High-speed deployment**: Conceptualized and launched in under 24 hours. * * * 📊 Key Achievements ------------------- Metric Result 🚀 Deployment Time Less than 24 hours 🗣️ Languages Supported English, Hindi, Marathi 💬 Conversations Handled ~1 Million ⚡ Peak Chat Rate 10–20 new chats/second 🔁 Messages Exchanged 10 Million+ (in 15 days) 📈 API Calls Integrated 50+ 🧠 Decision Nodes 500+ 📤 Data Handling Synced to Google Sheets in real time * * * 🎯 Impact we delivered ---------------------- Enabled instant public access to the party manifesto during a critical election campaign period. Supported a live product launch by **Ajit Pawar**, streamed on Facebook: [Watch Launch Event](https://www.facebook.com/watch/live/?ref=watch_permalink&v=1616270558920938) Demonstrated the real-world power of WhatsTool Business to scale political and public engagement initiatives rapidly. * * * 📸 Screenshots of the chatbot ----------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2025-05-11-at-2-1747840836740-compressed.png) ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2025-05-11-at-2-1747840848813-compressed.png) ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2025-05-11-at-2-1747840881499-compressed.png) --- --- * * * 🧠 Learnings from this project ------------------------------ The power of no-code platforms in real-time, high-pressure campaigns is transformative. Real-time data sync with tools like Google Sheets can offer non-technical teams full control and insights during live events. Rapid iteration and language personalization are key to mass public engagement. * * * ✅ Conclusion ------------ This case study is a testament to how **[WhatsTool Business](https://app.whatstool.business/)** empowers teams to deliver high-impact digital solutions at scale. In under 24 hours, a political manifesto turned into a conversational experience that touched millions—proving the future of communication is automated, personalized, and immediate. ​​ ----- --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Business API Setup Guide: Services, Pricing, and FAQs Author: Unknown Published: 2024-08-06 Category: Top guide Meta Title: WhatsApp Business API Setup: Comprehensive Guide and Services Meta Description: Get your WhatsApp Business API setup right with our comprehensive services. Learn about our packages, pricing, and FAQs to start your growth journey. Tags: whatstool business, apply green tick, facebook verification, template creation URL: https://blog.whatstool.business/whatsapp-business-api-setup-guide-services-pricing-and-faqs-clzickifs000a4ndtkcom70fi/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/headway-5qgiuubxkwm-unsplash-1722944862855-compressed.jpg) Introduction ------------ WhatsApp Business API setup is a critical step for businesses aiming to leverage the power of WhatsApp for customer engagement. However, many businesses make mistakes during the implementation, leading to account bans. Our comprehensive services are designed to help you navigate this process smoothly and set up your WhatsApp Business API correctly, ensuring a successful launch and continued growth. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2024-08-06-at-5-1722944512006-compressed.png) About Our Services ------------------ At WhatsTool Business, we offer a variety of services to assist with your WhatsApp Business API setup. Our packages are tailored to meet different needs, ensuring flexibility and convenience. ### Packages We offer three packages to cater to different business requirements: * **Success Package** * **Essential Package** * **Individual Package** ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2024-08-06-at-5-1722944538819-compressed.png) List of our services  --------------------- Here are the 15 services included in our packages: #### ​[WhatsApp Business API](https://blog.whatstool.business/what-is-whatsapp-business-api-complete-guide-get-started-now-clz2prmuu001d13rsvuymnj0n/) Onboarding We assist you in acquiring your WhatsApp Business API number. All you need is your phone number and a Facebook account. #### WhatsApp Business API Profile Setup We help you set up a professional business profile to enhance customer trust. #### Template Approvals We guide you through the approval process for your [message templates](https://blog.whatstool.business/how-to-create-templates-for-whatsapp-business-api/). #### Facebook Business Verification We assist in verifying your [Facebook business account](https://blog.whatstool.business/how-to-verify-the-facebook-business-manager-account/), crucial for scaling your WhatsApp Business API and gaining customer trust. #### Green Tick Application Our team helps you obtain the verified green badge or [tick for your WhatsApp business account.](https://docs.whatstool.business/meta-guide/q-and-a-best-practices/3.-how-to-apply-for-green-tick#apply-for-a-green-tick)​ #### WhatsApp Business Marketing Number Warm-Up We follow a process to warm up your number to prevent it from being blocked. #### Chatbot Setup We create [automation flows](https://blog.whatstool.business/scale-your-customer-service-with-chatbots/) using our no-code drag-and-drop flow builder. Pricing depends on the complexity: * **Basic Flow**: Involves 5-10 elements and some conditions. * **Advanced Flow**: Requires API integration. #### Upgrade Tier Limit to Send Unlimited Messages Daily We enable your WhatsApp Business API number to send unlimited messages daily. #### WhatsApp Links, QR Code, and Website Widget Setup We assist in setting up [WhatsApp links, QR codes, and website widgets](https://tools.whatstool.business/whatsapp-chat-button). #### Third-Party App Setup We integrate your WhatsApp Business API with various third-party apps, including CRM, payment, and lead generation apps. #### Training & Onboarding Team Members We provide 60-90 minutes of training to help your team get started with WhatsApp Business API. #### Payment Apps Setup We assist in setting up payment [integrations, such as Razorpay](https://whatstool.business/razorpay-integration), with our platform. #### Developer API Integration (Coding) We help with any coding requirements for [API integration](https://www.postman.com/myownpersonalteamonly/workspace/whatstool-business-developers-api/overview) with your WhatsApp Business API. #### Contact Preparation from Excel Sheet We assist in preparing your contacts by importing CSV and Excel sheets. #### Catalog & Commerce Setup We help set up your WhatsApp catalog, connecting it with your Facebook catalog manager. Review from our customers ------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2024-08-06-at-5-1722944566528-compressed.png) Plan & Pricing -------------- #### Indian Pricing * **Success Plan**: ₹27,999 * **Essential Plan**: ₹6,999 #### International Pricing * **Success Plan**: $799 * **Essential Plan**: $299 Service Process: How we deliver? -------------------------------- #### Individual Services 1. Discuss and clear your requirements with our team. 2. Confirm the services and payment details over WhatsApp or mail. 3. Make the payment and start with the services. 4. We deliver the service and get your feedback. #### Packaged Services (Success and Essential Plan) 1. Our team and your team discuss the plan and requirements. 2. Confirm the services, pricing, and delivery timelines over WhatsApp or mail. 3. Make a 25% payment to start the services. 4. Sync for updates and step-by-step deliveries. 5. Make the remaining 75% payment after 50-75% of work is delivered. 6. We deliver the service and get your feedback. Ready to take the first step? Let our experts handle the hard things, while you enjoy the ROI of whatsapp automation. [Book a call with us.](https://cal.com/sujeetwhatstool/quick-initial-discussion)    ​​ ----- Refund Policy ------------- * Charges paid for the services are non-refundable. * For Facebook business verification, if verification fails after multiple attempts, half of the charged amount is refunded. * For Green tick verification, if verification fails after multiple attempts, half of the charged amount is refunded.​ FAQs ---- #### What is the process of getting individual services? 1. Once we receive your request, a team member will contact you to discuss and clear your requirements. 2. Confirm the services and payment details over WhatsApp or mail. 3. Make the payment and start with the services. 4. We deliver the service and get your feedback. #### How is the success package beneficial? We work with your team to deliver the best WhatsApp Business API setup, saving you at least 8-10 days of effort and avoiding the learning curve, which can take months. #### What is the process of package service? 1. Our team and your team discuss the plan and requirements. 2. Confirm the services, pricing, and delivery timelines over WhatsApp or mail. 3. Make a 25% payment to start the services. 4. Sync for updates and step-by-step deliveries. 5. Make the remaining 75% payment after 50-75% of work is delivered. 6. We deliver the service and get your feedback. #### How to make the payment? We provide payment links or you can pay via UPI or Stripe. #### How do you guarantee the best delivery? With over three years of experience and more than 1000 successful setups, we guarantee satisfaction with our services. We also offer a refund policy for certain services. #### What is your refund policy? Charges paid for services are non-refundable. For Facebook business verification and Green tick verification, if verification fails after multiple attempts, half of the charged amount is refunded. #### What are the requirements to get a green tick? * You must use a WhatsApp Business API Account (must have Facebook Business Verification). * Enable 2-Step Authentication. * Recommended to be in Tier 2 or above messaging level. * Your business should have at least 3 organic PR (paid PR doesn't count). #### What are the requirements for business verification? Provide any two business-related documents, such as GST certificate, registration documents, or utility bills. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2024-08-06-at-5-1722945226915-compressed.png) [Book a discovery call with us](https://cal.com/sujeetwhatstool/quick-initial-discussion) ​ Conclusion ---------- Our comprehensive WhatsApp Business API setup services are designed to ensure your business is set up for success. From onboarding to green tick verification, we cover all aspects to help you leverage the power of WhatsApp for your business. ​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## What is WhatsApp Business API (Complete Guide): Get started now Author: Unknown Published: 2024-07-26 Category: Expert guide Meta Title: Complete guide on how to use WhatsApp Business api Meta Description: Explanation of how to use WhatsApp Business api with WhatsTool Business which is the solution to Increase your sales through personalised communication on WhatsApp by automating marketing, sales, service, and support. Tags: whatsapp chatbot, crm tools, WhatsApp business API Number URL: https://blog.whatstool.business/what-is-whatsapp-business-api-complete-guide-get-started-now-clz2prmuu001d13rsvuymnj0n/ Hey founders & marketers, Is your business leveraging the new power of WhatsApp to target potential customers, leads or your existing customers with personalised messages and automation to grow your sales and services with right engagement and marketing? My name is [Sujeet Mehta](https://www.linkedin.com/in/sujeetkumarmehta/), I am founder of WhatsTool Business. With more than a [decade of work experiences](https://yourstory.com/2013/03/app-friday-launchsimply-an-experiment-in-recreating-user-interface) ranging from running marketing and solving engagement problems for business I have build WhatsTool Business to grow your business via WhatsApp api. WhatsTool Business is the solution to Increase your sales through personalised communication on WhatsApp by automating marketing, sales, service, and support. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2024-07-26-at-7-1722001137438-compressed.png) Let’s explore its capabilities and how you can utilise it. Here, I will be covering in depth on how you can get started and use it. To get started you need to setup your account , get your WhatsApp Business number, understand and prepare the platform for your business use. Getting Started --------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2024-07-25-at-10-1722000478682-compressed.png) 1\. Lets start with the Account Setup ------------------------------------- ### **Account Setup :**  Open your browser and enter [https://whatstool.business](https://whatstool.business) and click on [start free trial](https://app.whatstool.business/). Lets do the registration by entering your email id , name and your personal WhatsApp number. Enter the OTP and verify your email. You need to verify your personal WhatsApp by sending shown OTP to this number. Now you have to enter your business details. Congratulation you have successfully created your account. Welcome to our app. This dashboard enables you to quickly understand the capabilities and steps to get start and set your WhatsApp Business api. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2024-07-26-at-7-1722001155916-compressed.png) **2\. Get your WhatsApp Business api** ----------------------------------------- Do you remember how you registered on WhatsApp and started chatting with your friends? Here it is little different, I am going to explain how you are going to get it. To get your WhatsApp business api you need to have a Phone Number and Meta Business account. Let’s start with “Setup now”. Once you Complete the setup your number will be set in the dashboard and now your customers can message you on this new WhatsApp number. [Get your number](https://app.whatstool.business/) ​ **3\. Overview of dashboard**​ ------------------------------ You can access all important things from this left navigation menu, Click on the setting to see the details of your WhatsApp Business profile. Search will let you quickly access any things you need. For any support click on Contact support and search for things you need help in. If you have any account related issue, report that issue and we will resolve it quickly. You will receive account related notification. You can access all these here. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2024-07-26-at-7-1722001184542-compressed.png) **4\. Dashboard Preparation**​ ------------------------------ Now let’s prepare your account so you can start with marketing and sales. The first thing you should add is your customer details in [Contacts and CRM](https://blog.whatstool.business/whatsapp-business-customer-segmentation-a-guide-to-better-marketing-roi-2024-clr0ouqbi01301vn0r8265rf9) by importing through CSV. Add relevant labels that you need to use. Setup custom fields as per your business and customer requirements to effectively use for future reference, support and marketing. Invite your team members with custom roles and access to mange your customers. How to use it? -------------- Now you are ready to do marketing.lets explore the marketing ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2024-07-26-at-7-1722001220483-compressed.png) **1\. Marketing** ----------------- Open Campaign page and click on “Create Campaign” Lets firstly bring your customers data from CSV into our campaign. Prepare your data in excel sheet and import it. Now prepare your message template and click on Run campaign. As customers receive and interact with your message you get full reports of who read and clicked on which buttons. You can [retarget with relevant](https://blog.whatstool.business/whatsapp-business-customer-segmentation-a-guide-to-better-marketing-roi-2024-clr0ouqbi01301vn0r8265rf9) message again to boost your sales or warm your leads. Now lets discuss about sales [Start WhatsApp campaign](https://app.whatstool.business/) ​ **2\. Sales** ---------------- With our inbuilt crm to track and chat with client you can always do efficient sales and warm up your lead with relevant messaging with right data. If you have are running an ecommerce business over Shopify or on your website than you can bring your catalog into WhatsApp catalog and offer similar experience of checkout on WhatsApp to get more sells. Send reminder on WhatsApp if customer forgot to buy after adding on cart and boost your sales. Send delivery order notification to keep customers updated. Now your sales is done, here is the time to support your customer. Lets learn how you can support customer so they always be happy with your business. **3\. Support** ------------------ Customer trusts and retention increase with instant solution and reply. Be present 24/7 with right automation of chatGPT or self trained ai bot. Give options to talk to agents for queries unanswered by ai. Inform right agent for specific problem that they can solve with right assignment and showing under right filter. With features like auto assign with rule based increase efficiency of the agents. Give relevant tagging, save important data of customers and set right status as per your business to later retarget and resolve based on the filters. As a owner regular checking of agents performance report, customer satisfaction helps you keep the business on track. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2024-07-26-at-7-1722001296220-compressed.png) ### ### **​ ** **4\. Automation & Integration** ----------------------------------- Leverage API [automation to send messages](https://blog.whatstool.business/redefining-marketing-with-whatsapp-chatbots-a-comprehensive-guide-clr7wukkj00095h8gdxj59qdh), run campaigns from your backend systems. Get started with the automation with a no code chatbot builder. With over 100+ native third-party app integrations, we cover all your business automation needs across CRM, connectors, payments, logistics, and marketing apps. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2024-07-26-at-7-1722001310595-compressed.png) **We got all your business needs covered to harness the full potential of WhatsApp Business API to target potential customer globally.** Start your free trial at WhatsTool Business now. [Start 21 days free trial](https://app.whatstool.business/) ​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## 3 Years Of WhatsTool Business & Celebration Author: Unknown Published: 2024-02-05 Tags: sujeet mehta, whatstool business URL: https://blog.whatstool.business/3yearstowhatstool/ ### _The article shares the WhatsTool Business journey so far and how the team celebrated the third anniversary online and offline._ On the first of February [WhatsTool Business](https://whatstool.business/) celebrated its third anniversary. Finding its genesis in Hazaribagh, [Sujeet Mehta](https://www.linkedin.com/in/sujeetkumarmehta/?originalSubdomain=in)(Founder) decided to move to Bangalore with his two reliable developers - Animesh and Mayank.  WhatsTool was created with the idea to help medium and large business grow their business on WhatsApp. Keeping this in mind the team expanded to the Silicon Valley of India. Three years later - WhatsTool Business has found a strong base of reliable customers and a growing team strength of 20 in Bengaluru and Hazaribagh (14 working in Bengaluru and the rest supporting the team from Hazaribaugh). Team shares on the journey -------------------------- Enough for the current team to celebrate the day. Apart from sharing the [anniversary update](https://www.linkedin.com/feed/update/urn:li:activity:7158767331387568128/?actorCompanyId=79645276) on social media, we also decided to speak to the [first three employees](https://www.linkedin.com/feed/update/urn:li:activity:7158788410818588673) - Ashish, Mayank and Madhushree. **Ashish** - who is the first employee and the brain behind our Android and IOS app had to share this: > “WhatsTool holds a special place in my heart as I proudly stand as its first employee, making it my inaugural professional venture. It’s a unique experience to celebrate both my work and company anniversaries on the same day, adding an extra layer of significance to the occasion. > > Throughout my journey at WhatsTool, I’ve garnered invaluable experiences and enhanced my skills significantly. I look forward to contributing further to the success and innovation that define our dynamic company.” ![Ashish Whatstool](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/ashish-1707126845368-compressed.png) **Mayank** \- the second employee and the face of our frontend tech added more to the conversation: > “I am celebrating 2.5 years with the company on its 3rd anniversary today. My journey here has been fulfilling, marked by continuous growth and valuable experiences. As the second employee, being part of WhatsTool from the start has made it uniquely special. > > Thank You and looking forward to the exciting journey ahead!” ![Mayank WhatsTool](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/mayank-1707126906597-compressed.png) And finally, **Madhushree** who is the brain behind all the beautiful designs further added the underline: > _“Celebrating our 3rd work anniversary is truly special. As the 3rd employee, I’ve witnessed our team grow from 3 to 20 members, reflecting the dynamic journey of WhatsTool. Working here allows me to showcase my design skills and offers constant opportunities for learning and staying updated. I take pride in contributing to the success and creativity that defines the startup’s vibrant environment—excited for the journey ahead!__”_ ![Madhushree WhatsTool](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/madhushree-1707127239688-compressed.png) WhatsTool Celebrations ---------------------- To make the celebrations grand we took off from work on Friday. By 11 in the morning, everyone gathered at [Area 83](https://www.area83.in/) to have an eventful and adventurous day.  The day started with an okay welcome drink only to be followed by some adventure sports such as a Giant Swing from a height of 40 feet, boat riding, taking a break in the pool, and aiming our teammates with bows and not-so-dangerous arrows. How can I forget the game of cricket and our failed attempt at bubble soccer. After the evening we were almost exhausted and called it a day around 6. Leaving the resort with enough good memories and a bagful of pictures to brag it on Instagram 🙂 ![WhatsTool Area83](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/dsc0430-1707199099996-compressed.JPG) As we step into the new year with sizeable goals we would like to thank everyone who has supported us so far in this journey. Thank You! --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How WhatsTool Business celebrated 74th Republic Day 2024 Author: Unknown Published: 2024-01-29 Tags: republic day, whatstool business, festive marketing templates URL: https://blog.whatstool.business/how-whatstool-business-celebrated-74th-republic-day-2024-clrywgqb200013367q92if5cw/ ![WhatsTool Republic Day 24](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/facebook-banner-1706534379836-compressed.png) Most of us are back to our mundane life bracing the mighty Monday. Thanks to the 75th Republic Day we were fortunate to have a long weekend. At [WhatsTool Business](https://whatstool.business/) we did the same. We decorated and celebrated the 74th Republic Day on Thursday. From Friday onwards most of us were planning for a mini vacation or catching up on the much-required sleep or the missed out web shows. Joy of Democracy ---------------- For the 74th Republic Day one of the selected themes was “India- Mother of Democracy”.  Taking inspiration from the theme we decided to focus on a similar communication under the name of “Joy of Democracy” and the power of being the largest democracy in the world. To communicate the theme we decided to create a simple 10-second video and a static or visual. The brief showcased a strong emotion of being an independent Indian and celebrating the event.  On the visual side, we decided to showcase the different diverse smiling people with an audio related to Republic Day.  The script: _“On this Republic Day. Let's be Indian first. Than anything else.”_ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/image-cp-1706531678779-compressed.jpeg) ​We decided to run the campaign starting on the 24th and ending on the 26th of January. The brand creatives were shared on our social media pages such as [Facebook](https://www.facebook.com/whatstoolbusiness/videos/1075360390413523/), [Instagram](https://www.instagram.com/p/C2jmdJGOAb7/) and [LinkedIn](https://www.linkedin.com/feed/update/urn:li:activity:7156519822086860800/). We also decided to have a lead generation campaign on Meta(Facebook and Instagram) to acquire new users.  The central idea was to communicate that if businesses are looking to do marketing on WhatsApp then WhatsTool Business is the ideal tool.  **“Be it collecting new leads,**  **Communicating with existing customers** **and growing sales**  **then WhatsTool Business is the platform for you.”** Created two new sets of new audiences(30 plus Indians) and collected leads via the Meta Lead Form; keeping the broad targeting of Meta in mind. For the media campaign, we tweaked the copy a bit and went with one video and 2 statics. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/image-cp-1706531571466-compressed.jpeg) The media campaign marketing results have been satisfactory. We were able to collect our targeted leads at a fairly reasonable cost. On the product side, we decided to create [5 templates](https://tools.whatstool.business/whatsapp-message-templates?_gl=1*thrpyk*_ga*NjMyNzM4MTg5LjE3MDUzOTE2NTQ.*_ga_S91DSKB7F7*MTcwNjUyMzczMS4yOC4wLjE3MDY1MjM3MzEuMC4wLjA.) for our customers. Who can use these templates, wish their users on WhatsApp, and even have sales-related creatives. If you are a new user then you will have to create an account to use the feature. Office Celebrations ------------------- Our Bangalore office wore a traditional look on the 25th. We even decorated our office in the colours of our National Flag.  After that, we made sure to click some pictures and the day also happened to be the birthday of one of our colleagues - Shashikiran Shetty(Product Manager).  So the evening saw us switching off our laptops a bit early, cutting cake and walking to the nearest restaurant for a birthday treat. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-image-2024-01-29-at-18-1706532701104-compressed.jpg) We hope that you also had a beautiful weekend and Republic Day. Once again from WhatsTool - Happy 74th Republic Day. Jai Hind! --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Redefining Marketing With WhatsApp Chatbots: A Comprehensive Guide Author: Unknown Published: 2024-01-10 Category: Top guide Tags: automation, whatsapp chatbot, whatsapp marketing, chatbot-flow URL: https://blog.whatstool.business/redefining-marketing-with-whatsapp-chatbots-a-comprehensive-guide-clr7wukkj00095h8gdxj59qdh/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/chatbot-1709744303120-compressed.jpg) In the ever-evolving realm of digital marketing, chatbots have emerged as indispensable tools, transforming the way businesses engage with their audience. These AI-powered conversational agents facilitate real-time, personalized interactions, enhancing customer experiences across various digital channels. [Chatbots](https://whatstool.business/chatbots) streamline communication processes, offering instant responses to user queries, guiding them through sales funnels, and providing valuable information. Their ability to gather and analyze user data contributes to targeted [marketing](https://whatstool.business/marketing) strategies, allowing businesses to deliver tailored content and promotions. Moreover, chatbots enable 24/7 customer support, ensuring constant availability and responsiveness. As digital marketing continues to evolve, the integration of chatbots plays a pivotal role in automating tasks, optimizing customer interactions, and fostering a more dynamic and efficient marketing ecosystem. Understanding Chatbots ---------------------- A [chatbot](https://whatstool.business/chatbots) is a computer program designed to simulate conversation with users, typically through text-based or voice-based interactions. Leveraging artificial intelligence (AI) and natural language processing (NLP) technologies, chatbots can understand and respond to user queries in a conversational manner. They are deployed across various digital platforms, such as websites, messaging apps, and social media, to provide information, answer questions, and perform specific tasks. Chatbots come in different forms, ranging from rule-based systems that follow predefined scripts to more advanced models capable of learning from user interactions and adapting their responses over time. The primary goal of chatbots is to enhance user engagement, automate repetitive tasks, and improve overall user experiences across a wide range of applications, from customer support to marketing and beyond. ### **There are two primary types of chatbots:** The two primary types of chatbots are rule-based (scripted) chatbots and AI-powered (machine learning) chatbots. 1. **Rule-based chatbots** follow predefined sets of rules and scripts to respond to user inputs. They are programmed with specific decision trees or conditional statements, allowing them to address common queries and execute predefined actions. While effective for straightforward interactions, rule-based chatbots may struggle with more complex or unpredictable user inputs. 2. **AI-powered chatbots** leverage machine learning algorithms and natural language processing (NLP) to understand and respond to user queries in a more dynamic and context-aware manner. These chatbots can learn from user interactions, improving their performance over time by adapting to new patterns and understanding user preferences. AI-powered chatbots are more versatile and suitable for handling a broader range of conversations, making them particularly effective in scenarios where user inputs are diverse and context-dependent. In context of Marketing, Rule-based chatbots excel in handling routine queries and providing basic information, making them suitable for FAQs and straightforward customer interactions in marketing. AI-powered chatbots, utilizing machine learning, offer dynamic and personalized engagement, contributing to tasks like lead generation, tailored product recommendations, and adaptive customer interactions for a more sophisticated marketing strategy. **The Rise of Chatbot Marketing** --------------------------------- Several factors contribute to the surge in chatbot adoption in marketing: 1. **Consumer Expectations:** Consumers increasingly prefer instant and convenient interactions. Chatbots fulfill this expectation by providing immediate responses and 24/7 availability, enhancing customer satisfaction. 2. **Advancements in AI and NLP:** Ongoing advancements in artificial intelligence (AI) and natural language processing (NLP) have empowered chatbots to understand and respond to user queries more intelligently, making them more effective in delivering personalized and context-aware experiences. 3. **Cost Savings:** Automation through chatbots results in significant cost savings for businesses. By reducing the need for a large customer support team to handle routine queries, companies can allocate resources more efficiently and reduce operational expenses. 4. **Increased Messaging App Usage:** The widespread use of messaging apps provides a natural platform for chatbots. Businesses leverage this trend by integrating chatbots into messaging apps, meeting users where they already spend a significant portion of their digital time. 5. **Personalization Trends:** Personalized experiences are crucial in modern marketing. AI-powered chatbots analyze user data to offer personalized recommendations, promotions, and content, aligning with the demand for tailored interactions. 6. **Scalability:** Chatbots excel in handling a large volume of simultaneous conversations. This scalability is particularly valuable for businesses experiencing rapid growth or dealing with a high volume of customer interactions. 7. **Data-Driven Decision-Making:** Chatbots generate valuable data through user interactions. This data can be analyzed to gain insights into customer behavior, preferences, and trends, empowering businesses to make data-driven decisions and refine their marketing strategies. 8. **Competitive Edge:** As more businesses adopt chatbots, having an efficient and responsive chatbot becomes a competitive differentiator. Companies are leveraging chatbots to enhance their customer service, engagement, and overall brand perception. 9. **Technological Accessibility:** The increasing accessibility of chatbot development tools and platforms allows businesses of varying sizes to adopt and implement chatbots without extensive technical expertise. This accessibility has democratized the use of chatbots across industries. In summary, the surge in chatbot adoption is driven by a combination of evolving consumer expectations, technological advancements, operational benefits, cost savings, increased messaging app usage, personalization trends, scalability, data-driven decision-making, and the desire for a competitive edge in the market. As these factors continue to evolve, chatbots are likely to play an increasingly integral role in modern marketing strategies. **Why Chatbots are Essential in Marketing?** ----------------------------------------------- Chatbots offer a huge number of advantages in marketing, changing how organizations communicate with their customers. Here's the reason they're essential: 1. **24/7 Availability and Instant Responses: ** Chatbots enable businesses to provide round-the-clock customer support, addressing inquiries and issues at any time. This instant responsiveness caters to the expectations of a global and digitally connected audience, enhancing customer satisfaction. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-image-2023-12-27-at-17-1709744880685-compressed.jpeg) 2. **Operational Efficiency and Cost Savings:** By automating routine tasks and handling frequently asked questions, chatbots significantly improve operational efficiency. This not only saves time but also reduces the need for human intervention in mundane, repetitive tasks, allowing human resources to focus on more complex and strategic aspects of marketing. 3. **Personalization and User Engagement:** AI-powered chatbots leverage machine learning algorithms to analyze user data and behavior. This enables them to offer personalized recommendations, product suggestions, and tailored marketing content. The ability to engage users in a more personalized manner enhances the overall customer experience, fostering brand loyalty. 4. **Integration with Messaging Platforms:** The ubiquity of messaging apps and platforms has created a natural environment for chatbots to thrive. Businesses can seamlessly integrate chatbots into popular messaging apps, meeting consumers where they already spend a significant amount of their digital time. 5. **Scalability and Consistency:** Chatbots can handle a large volume of concurrent conversations, ensuring scalability for businesses experiencing increased customer interactions. Moreover, they provide consistent responses, eliminating the risk of human errors and maintaining a standardized communication tone across various channels. 6. **Data Collection and Analytics:** Chatbots collect valuable user data during interactions. This data can be analyzed to gain insights into customer preferences, behaviors, and trends. Marketers can leverage this information to refine their strategies, create targeted campaigns, and improve overall decision-making processes. 7. **Adaptability and Learning Capabilities:** AI-powered chatbots continuously learn from user interactions, adapting and improving their responses over time. This adaptability enables them to stay relevant in dynamic market conditions and evolve alongside changing consumer preferences. 8. **Cost-Effective Customer Engagement:** Chatbots offer a cost-effective solution for engaging with customers. They can handle numerous inquiries simultaneously, reducing the need for a large customer support team and associated costs. This makes chatbots an attractive option for businesses seeking efficient customer engagement solutions. In a nutshell, the rise of chatbot marketing is driven by their ability to provide instant support, enhance operational efficiency, offer personalized interactions, integrate seamlessly with messaging platforms, scale effectively, and contribute valuable data for marketing strategies. As technology advances, chatbots are likely to play an increasingly integral role in shaping the future of digital marketing. **Step-by-step Guide on How to Use Chatbots in Marketing** ---------------------------------------------------------- 1. **Define Objectives:** Clearly define your marketing objectives and identify areas where chatbots can enhance your strategy, such as customer support, lead generation, or personalized interactions. 2. **Choose the Right Platform:** Select a platform for deploying your chatbot. This could be on your website, social media channels, or messaging apps, depending on where your target audience is most active. Checkout **[WhatsTool Business](https://whatstool.business/)** omnichannel platform for your business. 3. **Select Chatbot Type:** Decide whether a **rule-based or AI-powered** chatbot is more suitable for your marketing goals. Rule-based chatbots are effective for specific, predefined tasks, while AI-powered chatbots offer more dynamic and personalized interactions. 4. **Design Conversational Flows:** Create conversational flows that guide users through interactions. Plan responses for common queries and establish decision trees for a smooth user experience. 5. **Personalization:** Implement personalization by leveraging user data. AI-powered chatbots can analyze data to provide tailored recommendations, offers, or content based on user preferences and behavior. 6. **Integration with CRM and Marketing Tools:** Integrate your chatbot with Customer Relationship Management (CRM) systems and other marketing tools. This ensures seamless data flow and allows you to track and analyze user interactions. 7. **Testing and Optimization:** Test your chatbot extensively before deployment to identify and fix any issues. Continuously optimize its performance based on user feedback and evolving marketing strategies. 8. **Promotion and User Education:** Promote the presence of your chatbot through various channels, such as your website, social media, or email campaigns. Educate users on the capabilities of the chatbot and how it can benefit them. 9. **Monitor and Analyze:** Implement analytics tools to monitor the performance of your chatbot. Track user engagement, popular queries, and conversion rates to gather insights for further improvements. 10. **Iterate and Update:** Regularly review the effectiveness of your chatbot and update its capabilities as needed. Stay informed about advancements in chatbot technology and incorporate new features to keep your marketing strategy dynamic. 11. **Compliance and Security:** Ensure that your chatbot complies with relevant data protection regulations. Implement security measures to protect user data and maintain trust. 12. **User Feedback and Adaptation:** Encourage and gather user feedback to understand their experiences with the chatbot. Use this feedback to make adjustments and continuously adapt the chatbot to meet changing user expectations. By following these steps, businesses can successfully integrate chatbots into their marketing strategies, enhancing user engagement, providing efficient customer support, and contributing to overall marketing success. ### **How Can You Use Chatbots in Marketing?** ​Chatbots can be employed for various purposes in marketing to enhance user engagement, streamline processes, and drive overall marketing effectiveness. Here's how you can use chatbots for different marketing purposes:  1. **Chatbot for Lead Generation:**​ Use chatbots on your website or social media channels to initiate conversations with visitors and qualify leads. Gather basic information and guide potential customers through the initial stages of the sales funnel. 2. **Chatbot for Customer Support:** Implement chatbots for providing instant customer support. They can answer frequently asked questions, troubleshoot issues, and offer solutions, ensuring 24/7 availability for users. 3. **Chatbot for Interactive Content Delivery:** Use chatbots to deliver interactive content, such as quizzes, surveys, or polls. Engage users in a conversation format to collect valuable data and preferences. 4. **Chatbot for Product Recommendations:** Leverage AI-powered chatbots to analyze user behavior and preferences, providing personalized product recommendations. This enhances the shopping experience and increases the likelihood of conversions. 5. **Chatbot for Appointment Scheduling:** Allow users to schedule appointments or book services through chatbots. This is particularly useful for businesses in the service industry, such as healthcare or consultancy. 6. **Chatbot for E-commerce Transactions:** Enable users to make purchases directly through chatbots. Implement features that facilitate order placements, track shipments, and handle transaction-related queries. 7. **Chatbot for Event Promotion:** Use chatbots to promote events by providing information, sending reminders, and facilitating registrations. Allow users to inquire about event details directly through the chatbot. 8. **Chatbot for Survey and Feedback Collection:** Deploy chatbots to collect user feedback and conduct surveys. Engage users in conversations to gather insights, understand satisfaction levels, and identify areas for improvement. 9. **Chatbot for Social Media Engagement:** Integrate chatbots with social media platforms to engage with users through messaging apps. Answer queries, share content, and drive interactions on social channels. 10. **Chatbot for Newsletter Subscription and Updates:** Use chatbots to facilitate newsletter subscriptions and provide updates to subscribers. Share relevant content, promotions, and news directly through chatbot interactions. 11. **Chatbot for Contest and Giveaways:** Run contests and giveaways through chatbots to boost engagement. Allow users to participate, collect entries, and announce winners through automated chatbot responses. 12. **Chatbot for User Onboarding:** Assist new users in navigating your platform or services through chatbots. Provide onboarding guidance, answer common onboarding questions, and ensure a smooth user experience. 13. **Chatbot for Abandoned Cart Recovery:** Implement chatbots to follow up with users who abandon their shopping carts. Remind them about their pending purchases and offer incentives to complete transactions. 14. **Chatbot for Language Translation:** For international audiences, integrate language translation capabilities into chatbots. This ensures effective communication and engagement with users from diverse linguistic backgrounds. 15. **Chatbot for Brand Awareness Campaigns:** Use chatbots as interactive elements in brand awareness campaigns. Create engaging chatbot experiences that align with your brand messaging and values. **WhatsTool Business in WhatsApp API: Redefining Chatbot Marketing** -------------------------------------------------------------------- ​WhatsApp boasts over 2 billion monthly active users worldwide. This vast user base presents a significant opportunity for businesses to reach a large and diverse audience through this platform, having an open rate of 98%. ![](https://superblog.supercdn.cloud/site_cuid_clq3qw4l7937821wr3u82k7got/images/screenshot-2024-01-02-204026-1704898672412-compressed.png) **[WhatsTool Business](https://whatstool.business/)** is the Smartest WhatsApp Engagement Platform built on official WhatsApp Business API using which your business can: > **Automated Messaging:** Send automated messages and notifications to drive more sales. > > **Broadcasting:** Broadcast offers & discounts to unlimited users in one go (to opted-in users) > > **Integration:** Integrate with CRM and business tools. > > **Global Reach:** Connect with customers worldwide. > > **Analytics & retargeting:** Access data for insights and decision-making & Retarget users who are more likely to convert. > > **Customer Support:** Provide automated responsive customer service using Chatbots. > > **Cost-Effective:** Streamline operations and reduce costs. > > **Brand Recognition:** Get verified Green Tick on WhatsApp ​_The quick_ [signup](https://app.whatstool.business/auth) _with_ **WhatsTool Businss** _is super-fast & will get you instant approval for the WhatsApp Business API Account (_**within 30 Minutes**_)_​ ​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## 8 Effective Ways to Improve Ecommerce Customer Service Author: Unknown Published: 2024-01-07 Tags: automation, customer success, whatsapp marketing URL: https://blog.whatstool.business/8-effective-ways-to-improve-ecommerce-customer-service-clr3lod3m106221wlnet9hsvfj/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/effective-ways-tothe-same-1709745159766-compressed.jpg) Customers form opinions about the customer service provided by a company based on their interactions and experiences. A company's customer service is often judged on factors such as responsiveness, communication skills, issue resolution, empathy, accessibility, knowledgeability, and the overall customer experience. Positive perceptions are influenced by prompt and effective problem-solving, clear and empathetic communication, and a sense of being valued. On the contrary, negative experiences, such as slow response times, unhelpful communication, or unresolved issues, can lead to dissatisfaction and may impact the customer's overall impression of the company. Ultimately, customers appreciate a customer service team that is proactive, knowledgeable, and committed to providing a seamless and positive experience throughout their interaction with the brand. Relation between customer service and business growth -------------------------------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/untitled-1709746011532-compressed.jpeg) Customers' perceptions of a company's customer service significantly impact its growth trajectory. Positive customer service experiences build trust, enhance brand loyalty, and contribute to positive word-of-mouth recommendations. Satisfied customers are more likely to become repeat buyers and advocates for the brand, which can lead to increased customer retention and acquisition. On the other hand, negative customer service experiences can result in customer churn, damage the company's reputation, and lead to lost business opportunities. In today's interconnected world, where customer reviews and feedback spread rapidly through social media and online platforms, delivering exceptional customer service is not only a means of retaining existing customers but also a crucial element in attracting new ones. Companies that prioritize and consistently improve their customer service strategies are more likely to foster long-term customer relationships and, consequently, experience sustained growth in their market share and profitability. **Ways to improve eCommerce customer service** ---------------------------------------------- Customers are the lifeblood of a company, driving revenue and sustaining its existence. Meeting customer needs fosters loyalty, positive word-of-mouth, and long-term success ### Here are 8 effective tips that can significantly improve your customer service experience: 1. **Live Chat** ​ ​Live chat can significantly enhance customer service by providing real-time, convenient, and personalized support to users. It allows businesses to engage with customers instantly, addressing their queries or concerns promptly. The immediacy of live chat contributes to higher customer satisfaction as it eliminates the need for customers to wait for responses. Moreover, live chat enables personalized interactions, allowing businesses to tailor their responses to individual customer needs. The [platform](https://whatstool.business/) facilitates efficient issue resolution, providing a seamless communication channel that can lead to improved customer loyalty and positive brand perception. Additionally, live chat can be a valuable tool for proactive customer engagement, allowing businesses to anticipate and address potential problems before they escalate. Overall, _integrating live chat into customer service strategies can create a more responsive, user-friendly, and customer-centric support experience, ultimately fostering stronger relationships between businesses and their customers_. 2. **Social Media** ​ There are lots of users use social media to explore brand-related information and brands use it to write a brand story. And that’s the place where customer service is of utmost importance. Social media can significantly enhance eCommerce customer service by providing a dynamic and direct channel for communication between businesses and customers. Platforms like Twitter, Facebook, and Instagram allow companies to address customer inquiries, concerns, and feedback in real-time, fostering quick and personalized interactions. Through social media, businesses can showcase products, promotions, and updates, keeping customers engaged and informed. Additionally, leveraging social listening tools enables companies to proactively identify and resolve issues, demonstrating a commitment to customer satisfaction. By actively participating in social media conversations, eCommerce businesses can build a stronger brand presence, cultivate customer loyalty, and gain valuable insights to continually improve their products and services. 3. ​**Personalized experiences**​ Personalized service in eCommerce is a multifaceted approach that involves leveraging customer data to tailor every aspect of the shopping experience, addressing individual preferences and needs. By employing advanced analytics and machine learning algorithms, eCommerce platforms can analyze customer behavior, purchase history, and preferences to provide highly targeted product recommendations. These platforms can also send personalized and timely communication, such as email campaigns featuring exclusive offers or discounts on items likely to appeal to specific customers. Furthermore, website personalization through features like customized landing pages and dynamic content ensures that each user encounters a tailored interface. This level of personalization not only streamlines the shopping process but also creates a sense of individualized attention, fostering customer loyalty. In essence, personalized service in eCommerce goes beyond mere customization, aiming to anticipate and fulfill the unique desires of each customer, ultimately leading to a more satisfying and engaging online shopping experience. 4. ​**Deploy an omnichannel strategy **Deploying an omnichannel strategy can significantly enhance the customer experience by providing a seamless and integrated journey across various touchpoints. An omnichannel approach ensures consistency and continuity in customer interactions, regardless of whether customers engage with the business through online platforms, mobile apps, social media, physical stores, or customer support channels. By breaking down silos between different channels, customers can transition effortlessly between them, enjoying a cohesive and personalized experience. For example, an omnichannel strategy enables customers to start their purchase online, continue it on a mobile device, and finalize it in a physical store, with their preferences and information seamlessly transferred. This level of integration not only increases convenience but also allows businesses to gather comprehensive data on customer behavior, enabling more personalized and targeted engagement. Ultimately, deploying an omnichannel strategy demonstrates a commitment to meeting customers wherever they are, fostering loyalty, and improving overall satisfaction by providing a unified and smooth experience across all touchpoints, 5. ​**Be wary of your response time **Being wary of your response time is crucial in enhancing the customer service experience. Prompt and timely responses convey a sense of attentiveness and value to the customer. In an era where instant communication is the norm, delays can lead to frustration and dissatisfaction. Quick responses not only address customer inquiries or issues promptly but also contribute to a positive perception of your brand. This is particularly vital in eCommerce, where customers may have questions about products, orders, or general inquiries. Implementing efficient communication channels, automated responses, and setting clear expectations regarding response times can significantly improve the overall customer service experience, fostering trust and loyalty. Customers are more likely to feel supported and valued when they perceive a commitment to timely and responsive interactions, contributing to a positive and lasting impression of your eCommerce business. 6. ​**Give priority to transparency **Prioritizing transparency in your business operations can significantly enhance the overall customer experience. When customers feel informed and have a clear understanding of your processes, policies, and products, it builds trust and credibility. Transparency helps set realistic expectations, reducing the likelihood of misunderstandings or dissatisfaction. In eCommerce, being transparent about product details, pricing, shipping times, and return policies creates a more positive and open relationship with customers. Providing clear and honest communication, especially in the event of issues or delays, shows accountability and a commitment to customer satisfaction. Transparent practices also contribute to brand loyalty, as customers appreciate businesses that are upfront and honest. By giving priority to transparency, you create a more open and trustworthy environment, ultimately improving the customer experience and fostering long-term relationships with your customers. 7. **Track customer satisfaction score **Tracking customer satisfaction scores (CSAT) is a valuable practice that can significantly improve the overall customer experience. CSAT measurements allow businesses to gauge customer satisfaction levels through feedback on specific interactions, purchases, or overall experiences. By systematically monitoring these scores, companies can identify patterns, trends, and areas for improvement. Regularly assessing CSAT scores provides valuable insights into customer preferences and pain points, enabling businesses to make informed decisions about product offerings, service enhancements, or process optimizations. It also allows for the prompt identification and resolution of issues, demonstrating a commitment to customer-centricity. Additionally, tracking CSAT scores helps in benchmarking performance over time, setting goals for improvement, and aligning strategies with customer expectations. The insights derived from CSAT metrics empower businesses to proactively enhance their offerings and services, leading to an overall improved customer experience. 8. ​ **Video Tutorials**Video tutorials can significantly enhance the customer experience by providing visually engaging and accessible content that effectively communicates product features, usage instructions, and troubleshooting tips. They offer a dynamic way for users to grasp information, catering to different learning preferences and ensuring clarity in comprehension. Video tutorials empower customers to self-educate at their own pace, reducing reliance on customer support for basic queries and facilitating quicker issue resolution. The convenience, versatility, and shareability of video content contribute to an improved onboarding process, aiding new users in getting started swiftly. Ultimately, by leveraging video tutorials, businesses can elevate customer satisfaction, foster efficient self-service, and establish a positive and memorable brand association. How WhatsTool Business can be your OneStop shop for better customer service? ---------------------------------------------------------------------------- 1. **WhatsApp Integration:** **[WhatsTool Business](https://whatstool.business/)** allows businesses to integrate WhatsApp into their customer support strategy, enabling real-time communication and leveraging the popularity and convenience of the WhatsApp platform. 2. **Automated Messaging:** Automation features can be used to send automated responses, greetings, or frequently asked questions, providing quick information to customers and reducing response times. 3. **Multi-Agent Collaboration:** Allow multiple agents to collaborate on handling customer queries efficiently, ensuring that no customer inquiry goes unanswered. 4. **Message Templates:** Businesses can use message templates for common interactions, ensuring consistency and saving time for both agents and customers. 5. **Rich Media Support:** Sending of rich media, including images, videos, and documents, enhancing the communication experience and providing more comprehensive support. 6. **Customer Data Management:** Efficiently manage and organize customer data, allowing agents to have a complete view of customer interactions and preferences, leading to more personalized support. 7. **Analytics and Reporting:** WhatsTool Business provide analytics and reporting tools to track key performance metrics, helping businesses understand customer behavior, identify trends, and continuously improve their support processes. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Using Customer Support to Build Loyalty and a Competitive Advantage Author: Unknown Published: 2024-01-05 Tags: customer stories, customer success URL: https://blog.whatstool.business/using-customer-support-to-build-loyalty-and-a-competitive-advantage-clr0qiu5222601vn0amgjsigo/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/tota-1-1709747102004-compressed.jpg) Embracing robust customer support can be a transformative game changer for any business. Begin by investing in comprehensive training for your support team, ensuring they possess the skills and knowledge needed to handle a diverse range of customer inquiries. Implement a multi-channel approach, integrating live chat, email, phone, and social media platforms to cater to diverse customer preferences and enhance accessibility. Prioritize quick response times and resolution efficiency to demonstrate a commitment to customer satisfaction. Leverage customer data and feedback to identify pain points and proactively address issues before they escalate. Additionally, consider implementing self-service options, such as comprehensive FAQs or online tutorials, to empower customers to find solutions independently. Regularly gather insights from customer interactions to inform continuous improvement strategies and foster a customer-centric culture within your organization. By treating robust customer support as a strategic cornerstone, businesses can not only resolve issues effectively but also build trust, enhance brand loyalty, and ultimately gain a competitive edge in the market. **The 3 Types of Customer Loyalty** ----------------------------------- ### **Customer loyalty is often conceptualized in three main types, reflecting different dimensions of customer commitment and engagement:** 1. **Behavioral Loyalty:** Behavioral loyalty is based on the customer's repeat purchasing behavior. In this type of loyalty, customers consistently choose a particular brand or product over time. This loyalty is transactional and observable through customer actions, such as repeat purchases or a regular frequency of engagement. Behavioral loyalty is often influenced by factors like convenience, habit, or satisfaction with the product or service. While customers may not necessarily have a strong emotional connection, they exhibit loyalty through their consistent buying patterns. 2. **Emotional Loyalty:** Emotional loyalty is characterized by the customer's emotional connection and positive feelings toward a brand. This type of loyalty goes beyond mere transactions and is rooted in the customer's experiences, perceptions, and emotional attachment to the brand. Customers with emotional loyalty are not only satisfied with the product or service but also feel a sense of trust, belonging, and alignment with the brand's values. They are more forgiving of occasional shortcomings and are likely to become brand advocates, actively recommending the brand to others. 3. **Cognitive Loyalty:** Cognitive loyalty is based on the customer's rational evaluation of a brand. In this type of loyalty, customers make a conscious, reasoned decision to remain loyal to a brand. This decision is often influenced by perceived product quality, brand reputation, unique features, or a positive perception of the overall brand. Customers with cognitive loyalty may actively compare alternatives in the market but consistently choose a particular brand based on their logical assessment of its merits. ![](https://superblog.supercdn.cloud/site_cuid_clq3qw4l7937821wr3u82k7got/images/photo-1521790797524-b2497295b8a0-1704465086853-compressed.webp) Businesses aim to understand and leverage these three types of customer loyalty to create comprehensive strategies that address both emotional and practical aspects of customer commitment. While behavioral loyalty focuses on encouraging repeat transactions, emotional loyalty emphasizes building strong customer relationships, and cognitive loyalty involves strategic brand positioning and differentiation to appeal to customers' rational decision-making. A well-rounded approach considers and nurtures all three types of loyalty, recognizing the multifaceted nature of customer relationships in today's dynamic marketplace. **Differentiating your business with Customer Support** ------------------------------------------------------- Differentiating your business through customer support based on the three types of customer loyalty involves tailoring your approach to meet the diverse needs of customers. Here's a guide for each type: 1. **Behavioral Loyalty:** * **Streamlined Transactions:** For customers exhibiting behavioral loyalty, focus on providing efficient and streamlined transactional experiences. Optimize your customer support for quick issue resolution, easy order processes, and seamless transactions to encourage repeat business. * **Customized Recommendations:** Leverage data from past transactions to offer personalized product recommendations, demonstrating that you understand their preferences and are committed to enhancing their purchasing experience. 2. **Emotional Loyalty:** * **Empathetic Communication:** Build emotional loyalty by fostering empathetic and personalized communication in customer support interactions. Train your support team to connect with customers on a deeper level, expressing understanding and care for their concerns. * **Surprise and Delight:** Implement surprise elements in your customer support, such as unexpected discounts, personalized thank-you note, or exclusive access to events. These gestures go beyond meeting expectations and create positive emotional connections. 3. **Cognitive Loyalty:** * **Expert Consultation:** Cater to customers driven by cognitive loyalty by offering expert consultation services. Ensure that your customer support team is knowledgeable about your products or services, providing insightful information and guidance to help customers make informed decisions. * **Educational Resources:** Provide educational resources and content that align with the rational decision-making process. This can include in-depth product guides, comparison charts, and informative articles that support customers in their logical evaluations. In all cases: * **Consistent Brand Experience:** Maintain a consistent brand experience across all customer support interactions. Whether addressing behavioral, emotional, or cognitive loyalty, consistency reinforces your brand identity and strengthens customer recognition. * **Feedback Integration:** Actively seek customer feedback to understand their evolving needs and perceptions. Use this feedback to continuously refine and improve your customer support strategies, ensuring alignment with the expectations of each loyalty type. * **Recognition and Rewards:** Acknowledge and reward customer loyalty across all three types. Implement loyalty programs that recognize both transactional and emotional contributions, creating a comprehensive approach to customer appreciation. By tailoring your customer support strategies to the specific characteristics of each type of customer loyalty, you can create a more nuanced and effective differentiation strategy that resonates with diverse customer segments. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Business Customer Segmentation: A Guide to Better Marketing ROI [2024] Author: Unknown Published: 2024-01-05 Category: Top guide Tags: automation, whatsapp marketing URL: https://blog.whatstool.business/whatsapp-business-customer-segmentation-a-guide-to-better-marketing-roi-2024-clr0ouqbi01301vn0r8265rf9/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/tota-1709747267954-compressed.jpg) Personalization is crucial for successful marketing, and WhatsApp remains as a useful asset to contact users on an individual level. Be that as it may, how could organizations use WhatsApp to amplify return for capital invested and limit client stir? The response lies in division — separating your crowd into more modest, designated gatherings, you can make messages that reverberate with explicit client needs and inclinations. This guide investigates the idea of WhatsApp showcasing division, disclosing systems that both arising and laid out Web based business brands can utilize. Whether you're hoping to win back prone to-lose clients or intending to improve commitment through customized outreach, this thorough aide offers bits of knowledge and significant stages to raise your WhatsApp marketing game. What is Segmentation in WhatsApp Marketing? ------------------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_clq3qw4l7937821wr3u82k7got/images/image-1-1704457855506-compressed.png) Segmentation in [WhatsApp Marketing](https://blog.whatstool.business/how-to-use-whatsapp-as-a-marketing-tool-cln4iucwc160841nn1mb0pyjyx/) refers to the practice of dividing a target audience into distinct groups based on specific criteria such as demographics, behavior, or preferences. This strategy allows marketers to tailor their messages and content to different segments, ensuring a more personalized and relevant communication approach. In the context of WhatsApp, segmentation can involve categorizing users based on factors like location, age, buying history, or engagement level. By understanding the unique characteristics and needs of each segment, businesses can create more targeted and effective marketing campaigns, leading to higher engagement, improved customer satisfaction, and ultimately, increased conversion rates. Additionally, segmentation enables marketers to send messages at optimal times, ensuring that their content reaches the right audience when they are most likely to be receptive. Overall, segmentation plays a crucial role in maximizing the impact of WhatsApp marketing efforts and building stronger connections with customers. Why is Segmentation Required? ----------------------------- Segmentation is crucial in targeting customers on WhatsApp or any other platform because it allows marketers to tailor their messages to specific groups with shared characteristics, preferences, and behaviors. Here are some key reasons why segmentation is required: 1. **Relevance:** Segmentation ensures that marketing messages are relevant to the recipients. By understanding the unique needs and interests of different segments, marketers can create content that resonates with each group, increasing the likelihood of engagement. 2. **Personalization:** Customers today expect personalized experiences. Segmentation enables marketers to customize their communication, addressing individuals based on their demographics, location, past interactions, or purchasing history. This personal touch fosters a stronger connection between the brand and the customer. 3. **Improved Targeting:** Not all customers have the same needs or respond to the same messaging. Segmentation allows marketers to identify high-potential target groups and allocate resources more efficiently. This leads to a higher return on investment as marketing efforts are focused on those most likely to convert. 4. **Optimized Timing:** Different segments may be active on WhatsApp at different times. Understanding the behaviors and preferences of each segment helps marketers schedule their messages for optimal impact, ensuring that the content reaches users when they are most receptive. 5. **Enhanced Customer Experience:** Segmentation contributes to a better overall customer experience by delivering content that is more aligned with individual preferences. This can lead to increased customer satisfaction, loyalty, and a positive brand perception. 6. **Reduced Marketing Fatigue:** Sending generic messages to an entire audience can lead to marketing fatigue, where customers become disinterested or annoyed. Segmentation helps prevent this by tailoring content to specific segments, preventing overexposure and irritation. 7. **Data-Driven Decision-Making:** Segmenting customers allows marketers to analyze data more effectively. By evaluating the performance of campaigns within each segment, marketers can make informed decisions on refining strategies for better results. In brief, segmentation is essential for effective customer targeting as it enables marketers to deliver personalized, relevant messages, leading to higher engagement, improved customer satisfaction, and ultimately, greater success in their marketing efforts on WhatsApp or any other platform. Strategies for Effective Use of Segmentation -------------------------------------------- Some strategies for the effective use of segmentation to target customers: 1. **Define Clear Segmentation Criteria:** Clearly define the criteria for segmentation based on relevant factors such as demographics, behavior, location, or purchasing history. Ensure that the chosen criteria align with your business goals and provide meaningful distinctions among customer groups. 2. **Collect and Analyze Data:** Gather comprehensive data on your customers to inform your segmentation strategy. Leverage customer relationship management (CRM) systems, analytics tools, and other data sources to collect and analyze relevant information. Regularly update this data to keep your segmentation accurate and up to date. 3. **Create Detailed Customer Personas:** Develop detailed customer personas for each segment, outlining their characteristics, preferences, and behaviors. This helps humanize the target audience, making it easier to craft personalized and resonant messages for each group. 4. **Tailor Content and Messaging:** Customize your marketing content and messaging for each segment. This may include using different language, imagery, or promotional offers that specifically appeal to the unique needs and interests of each group. Ensure that your communication is relevant and valuable to each segment. 5. **Utilize Automation Tools:** Leverage marketing automation tools like **[WhatsTool Business](https://app.whatstool.business/)** which allows you to streamline the process of sending targeted messages to different segments. Automation can help schedule messages at optimal times, track customer interactions, and ensure consistent and timely communication across various segments. 6. **Implement A/B Testing:** Test different variations of your messages within each segment through A/B testing. This allows you to identify which content resonates best with specific groups, enabling you to refine your approach and improve the effectiveness of future campaigns. 7. **Consider Lifecycle Stages:** Take into account where customers are in their lifecycle with your brand. Implement segmentation strategies that consider factors such as new customers, loyal customers, or those at risk of churn. Tailor your messaging to address the unique needs of customers at each stage. 8. **Monitor and Iterate:** Regularly monitor the performance of your segmentation strategy. Analyze key metrics such as engagement rates, conversion rates, and customer satisfaction. Use this data to iterate and refine your segmentation strategy over time, ensuring it remains effective and aligned with evolving customer behaviors. 9. **Combine Segmentation Criteria:** Combine multiple segmentation criteria to create more refined and targeted segments. For example, combining demographic information with behavioral data can result in segments with highly specific characteristics, allowing for even more personalized marketing efforts. 10. **Adapt to Changes:** Customer behaviors and preferences evolve over time. Be adaptable and ready to adjust your segmentation strategy as needed. Regularly reassess your segmentation criteria to ensure they continue to align with the changing landscape of your customer base. By implementing these strategies, businesses can leverage segmentation to its fullest potential. How to Segment Your Customers Using WhatsTool Business? ------------------------------------------------------- ### WhatsTool Business provides you three ways to effectively segment your customers on the basis of: **1\. Status Based ** ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2024-01-05-183403-1709757783263-compressed.png) Segmentation based on the status of customer issues provides a structured approach to addressing and resolving concerns. By categorizing customer issues into segments such as "**Issue Pending**," "**Issue Solved**," and "**Open Issue**," businesses can allocate resources effectively. New complaints might require immediate attention and personalized responses, ongoing problems may necessitate continuous communication and updates, while resolved matters could benefit from follow-up to ensure customer satisfaction. This segmentation approach enables a targeted and streamlined customer support strategy, ensuring that the level of attention and resources dedicated to each segment aligns with the urgency and nature of the issue. It facilitates a more organized and efficient resolution process, leading to improved customer satisfaction and retention. **2\. Label Based** ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2024-01-05-183609-1709757552577-compressed.png) Segmentation using the labels method is advantageous for effectively targeting potential buyers and optimizing retargeting efforts. By assigning specific labels or tags based on behaviors, preferences, and engagement, businesses can identify and isolate segments that exhibit high potential for conversion. Labels such as "**active prospects**," "**cart abandoners**," or "**interested in promotions**" enable precise targeting, allowing marketers to tailor retargeting strategies to the specific needs and characteristics of each segment. This approach enhances the relevance of retargeting messages, increasing the likelihood of capturing the attention of potential buyers. Additionally, the labels method aids in resource efficiency by directing retargeting efforts towards segments with the greatest likelihood of conversion, ultimately boosting sales and improving the overall effectiveness of marketing campaigns. **3\. Custom Field Based ** ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2024-01-05-185308-1709757723564-compressed.png) Segmentation using the custom field method proves invaluable for storing and organizing detailed customer information for future reference or specific requirements. By utilizing custom fields to capture unique data points such as customer preferences, purchase history, or specific interactions, businesses can create a comprehensive database tailored to their needs. This method ensures that customer details are easily accessible and can be segmented based on various criteria, streamlining targeted communication or personalized marketing efforts. Whether it's for launching tailored promotions, addressing specific customer needs, or conducting targeted surveys, the custom field method provides a structured and organized approach to managing customer data, enhancing customer relationships, and facilitating more informed decision-making based on individualized insights. ​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Do’s and Don’ts in WhatsApp Marketing: Guide (2024) Author: Unknown Published: 2024-01-02 Category: Expert guide Tags: whatsapp marketing, crm tools URL: https://blog.whatstool.business/dos-and-donts-in-whatsapp-marketing-guide-2024-clqwhvlcl316794ps44i9lfos9/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/digital-1709757892983-compressed.jpg) So far WhatsApp is one of the most powerful and efficient platforms for businesses to connect with their customers. Before diving straight into promotional activities on WhatsApp, it’s essential to understand that along with enormous benefits there could be some points that need to be taken care of, so it is crucial to understand the dos and don’ts to ensure your promotions are effective and well-received. Do's for promoting your business on WhatsApp: --------------------------------------------- 1. **Segment Your Audience: **Understand your audience and create targeted promotional campaigns. Segment your user base based on demographics, preferences, or behavior to deliver more personalized and relevant messages. This can significantly improve engagement. 2. **Provide Clear Opt-In and Opt-Out Processes: **Clearly communicate how users can opt in to receive messages and, equally important, how they can opt out if they no longer wish to receive them. This transparency builds trust with your audience. 3. **Utilize the WhatsApp Business API for Scale: ** If your business engages in medium to large-scale communication, consider using the WhatsApp Business API platform like **WhatsTool Business**. This API is designed for more extensive messaging capabilities, allowing you to send promotional and transactional messages to a broader audience. 4. **Encourage Two-Way Communication: **Use WhatsApp not just as a broadcast platform but as a tool for customer engagement. Encourage users to ask questions, provide feedback, or initiate discussions. Respond promptly and professionally to build a connection with your audience. 5. **Keep Messages Concise and Relevant: **WhatsApp is designed for quick and direct communication. Craft your promotional messages to be short, clear, and directly related to the user's interests. Avoid unnecessary information that may lead to disengagement. 6. **Optimize for Mobile Experience: **Given that WhatsApp is primarily a mobile messaging platform, ensure that your promotional content is mobile-friendly. Use concise language, clear visuals, and format your messages to be easily readable on various mobile devices. 7. **Provide Value in Your Messages: **Users are more likely to engage with your business if they find value in your messages. Whether it's exclusive promotions, useful information, or entertaining content, make sure your messages provide something meaningful to the user. 8. **Promote Interactive Content: **Encourage users to participate in polls, surveys, or contests through WhatsApp. Interactive content not only boosts engagement but also helps you gather valuable insights about your audience. 9. **Monitor and Analyze Performance: **Regularly track the performance of your WhatsApp promotional campaigns. Analyze metrics such as open rates, click-through rates, and user engagement. Use this data to refine your strategies and improve future campaigns. Don'ts when it comes to promoting your business on WhatsApp: ------------------------------------------------------------ 1. **Avoid Sending Unsolicited Messages:**  Sending messages to users who have not explicitly opted in can be considered spammy. Always obtain permission before sending promotional content to avoid irritating users and potential legal consequences. 2. **Don't Mislead or Deceive Users:** Honesty is crucial. Misleading users with false information or deceptive promotions can harm your brand reputation. Always provide accurate and transparent information about your products or services. 3. **Respect User Privacy:** Be mindful of privacy regulations and respect users' personal information. Avoid requesting unnecessary personal details and ensure that your data handling practices comply with privacy laws. 4. **Don't Ignore Opt-Out Requests:** If a user decides to opt out of receiving messages, promptly respect their decision. Continuing to send messages after opt-out requests can lead to frustration and may violate privacy regulations. 5. **Avoid Overwhelming Users with Messages:** Sending too many messages in a short period or bombarding users with excessive content can be annoying. Respect users' time and attention and maintain a balanced frequency of communication. 6. **Don't Use Unregistered or Purchased Phone Numbers:** Ensure that you have proper authorization to contact individuals on WhatsApp. Using unregistered or purchased phone numbers for promotional purposes can violate WhatsApp's terms of service and lead to account suspension. 7. **Avoid Automation for Bulk Messaging without Approval:** Using automated tools for bulk messaging without proper approval from WhatsApp can lead to violations of their policies. Utilize the official WhatsApp Business API for large-scale and automated communication. 8. **Don't Share Sensitive Information Without Consent:** Avoid sharing sensitive personal information without explicit consent. Be cautious about the type of information you collect and share, ensuring compliance with privacy regulations. 9. **Refrain from Sending Irrelevant Content:** Tailor your messages to the interests and preferences of your audience. Sending irrelevant content can lead to disengagement and users opting out of your promotional messages. 10. **Steer Clear of Aggressive Marketing Tactics:** Aggressive marketing tactics, such as using excessive capitalization, overusing exclamation marks, or employing pushy language, can be off-putting. Maintain a professional and respectful tone in your promotional messages. 11. **Don't Violate WhatsApp's Terms of Service:** Regularly review and adhere to WhatsApp's terms of service. Violating these terms can result in penalties, including account suspension. Stay informed about any updates or changes in WhatsApp's policies. How WhatsToolBusiness Enhances Business Promotion on WhatsApp? -------------------------------------------------------------- ### WhatsTool Business API is designed for businesses looking to enhance their communication and engagement with customers on the WhatsApp platform: ![](https://superblog.supercdn.cloud/site_cuid_clq3qw4l7937821wr3u82k7got/images/screenshot-2024-01-02-204026-1704208388746-compressed.png) * **Broadcast Promotions, Offers & Discounts to Users: ** ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-image-2023-12-28-at-14-1709758153588-compressed.jpeg) **WhatsTool broadcasting** can boost sales by enabling businesses to send personalized, targeted messages to a wide audience simultaneously. This direct and real-time communication allows for immediate engagement with potential customers, making it easier to address inquiries, showcase products or services with rich media, and build and nurture customer relationships. By providing valuable content, promotions, and excellent customer support, WhatsApp broadcasting enhances brand visibility, customer loyalty, and ultimately leads to increased sales and conversions. * **Automate Notifications for Order Confirmation, Delivery Updates: **​ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-image-2023-12-01-at-18-1709758380477-compressed.jpeg) With WhatsTool Business's automated notifications can significantly boost sales by delivering timely, personalized, and relevant messages to customers. Through automation, businesses can send order confirmations, shipping updates, product recommendations, and abandoned cart reminders, creating a seamless and engaging customer experience. These automated notifications can also leverage customer data and behavior patterns to send tailored promotions, discounts, and cross-selling suggestions, driving higher conversion rates and increasing revenue. By leveraging WhatsApp's direct and trusted channel for communication, API automation fosters customer loyalty, reduces friction in the buying process, and ultimately leads to a more efficient and effective sales strategy. * **Send actionable messages with clickable buttons:**​ Sending actionable messages with clickable buttons can significantly boost sales on WhatsApp by increasing user engagement and simplifying the buying process. When customers receive messages with buttons that allow them to take immediate actions, such as "**Buy Now**," "**Learn More**," or "**Add to Cart**," it reduces friction in the sales journey. These buttons make it easy for customers to make purchasing decisions and interact with your products or services directly within the chat. This streamlined experience enhances convenience, encourages impulse buying, and drives higher conversion rates. Additionally, actionable messages can also be used for personalized recommendations, surveys, feedback collection, and other interactions that help tailor offerings to individual preferences, further optimizing sales efforts. Overall, clickable buttons in WhatsApp messages empower customers and create a more efficient and effective sales channel. * **Retarget users who you believe are potentials:**​ ​Retargeting users who are more likely to convert on WhatsApp can significantly boost sales by leveraging the existing interest of potential customers. _By identifying users who have previously engaged with your brand or demonstrated high intent, you can send personalized messages that cater to their specific needs and preferences_. Whether it's reminding them of abandoned carts, offering tailored product recommendations, or providing exclusive discounts, these targeted efforts make it easier for users to make purchasing decisions. Additionally, the real-time nature of **WhatsTool Business** allows for immediate customer support, addressing any doubts or questions and ultimately nurturing them towards a conversion. Overall, retargeting ensures that your marketing efforts are focused on the most promising leads, increasing the likelihood of sales and revenue growth. * **Integrate WhatsApp Chatbot to automate customer support: **Integrating a WhatsApp [chatbot](https://whatstool.business/chatbots) using **WhatsTool Business** to automate customer support can significantly boost sales by enhancing the overall customer experience. Chatbots provide instant responses to customer inquiries, ensuring quick and efficient support 24/7. This level of responsiveness not only fosters customer satisfaction but also reduces the likelihood of potential buyers abandoning their inquiries or transactions due to delays. Additionally, chatbots can guide customers through the sales process, recommend products or services, and even facilitate direct purchases, streamlining the buying journey and increasing conversion rates. By automating routine support tasks, businesses can allocate human agents to more complex issues, further improving the quality of customer interactions. Ultimately, a well-integrated WhatsApp chatbot not only improves customer satisfaction but also drives sales through seamless and efficient customer support. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Send promotional messages on WhatsApp through WhatsApp Business API Author: Unknown Published: 2023-12-28 Tags: automation, whatsapp marketing URL: https://blog.whatstool.business/send-promotional-messages-on-whatsapp-through-whatsapp-business-api-clqpg79k413511vuhijml2bln/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/75percent-off-1709758482094-compressed.jpg) Sending promotional messages on WhatsApp through the WhatsApp Business API provides businesses with a direct and engaging communication channel to reach thousands of users. With high open rates and rich media support, businesses can create personalized and visually appealing promotions, fostering a more receptive audience. The real-time nature of WhatsApp enables timely communication, making it ideal for limited time offers and events. The global reach of WhatsApp allows businesses to connect with a diverse audience, and the opt-in nature ensures that messages are delivered to interested users. Additionally, the platform offers automation and analytics features, enabling businesses to streamline processes, track campaign performance, and enhance customer engagement, ultimately contributing to a more effective and efficient marketing strategy. By using WhatsApp Business API-based platform like **WhatsTool Business**, you can broadcast promotional messages on WhatsApp without the risk of getting your number blocked by WhatsApp. What are promotional messages on WhatsApp? ------------------------------------------ Promotional messages on WhatsApp refer to marketing communications sent by businesses to promote their products, services, or special offers directly to users on the platform. These messages aim to engage customers, drive sales, or increase brand awareness. To send promotional messages, businesses often use the **WhatsApp Business API**, ensuring compliance with WhatsApp's policies. These messages can include rich media content, such as images and videos, and are typically personalized to enhance user engagement. Successful promotional messages on WhatsApp leverage the platform's global reach, real-time capabilities, and the opt-in nature of user consent, providing businesses with a direct and effective channel for marketing and customer communication. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-image-2023-11-27-at-17-1709758558462-compressed.jpeg) Promotional Message Were promotional messages on WhatsApp possible before? ------------------------------------------------------ Not really! Before the introduction of the WhatsApp Business API, businesses could communicate with customers on WhatsApp, but the process was more limited and informal. WhatsApp initially focused on personal, one-on-one communication, and it was against the platform's terms of service to use regular WhatsApp accounts for bulk or automated messaging. With the launch of the WhatsApp Business API, the landscape changed. The API allowed businesses to integrate WhatsApp into their communication and customer service systems more effectively. It introduced features such as message templates, business verification, and the ability to send messages at scale. This made it possible for businesses to send promotional messages in a structured and compliant manner. Key Benefits of sending Promotional messages on WhatsApp -------------------------------------------------------- Sending promotional messages on WhatsApp can offer several key benefits for businesses, providing a unique and direct channel for marketing communication. Here's a more in-depth look at these advantages: 1. **Direct and Personalized Communication:** WhatsApp enables businesses to establish direct communication with their customers. Through personalized messages, businesses can tailor content based on user preferences, previous interactions, and demographics, fostering a more meaningful connection. 2. **High Engagement Rates:** WhatsApp boasts high engagement rates, as users often check their messages promptly. This immediacy enhances the likelihood that promotional messages will be seen and acted upon, leading to increased customer engagement. 3. **Rich Media Support:** Promotional messages on WhatsApp can incorporate various media types, including images, videos, and documents. This rich media support allows businesses to create visually compelling and informative promotions, making their content more engaging and shareable. 4. **Real-Time Interaction:** The real-time nature of WhatsApp facilitates instant interaction. This is particularly beneficial for time-sensitive promotions, flash sales, or events where businesses can capitalize on users' immediate attention and response. 5. **Global Reach:** With a massive user base worldwide, WhatsApp provides businesses with a global reach. This is advantageous for international businesses or those seeking to expand their market presence, allowing them to connect with customers across different regions. 6. **Opt-In Audience:** Users must opt in to receive messages from businesses on WhatsApp, ensuring that promotional content is sent to a more receptive audience. This opt-in model enhances the quality of the audience and reduces the likelihood of messages being perceived as spam. 7. **Customer Support Integration:** In addition to promotions, WhatsApp can be used for customer support. Businesses can address inquiries, provide assistance, and resolve issues directly through the messaging platform, creating a seamless and convenient experience for customers. 8. **Analytics and Insights:** Some WhatsApp Business API platforms offer analytics tools, allowing businesses to track the performance of their promotional campaigns. Insights into user engagement, click-through rates, and other metrics provide valuable data for refining marketing strategies. 9. **Automation for Efficiency:** Automation features provided by the WhatsApp Business API like **WhatsTool Business**, enable businesses to streamline processes. This includes scheduling messages, setting up auto-replies, and automating certain aspects of customer interaction, improving efficiency and consistency. 10. **Compliance and User Trust:** Sending promotional messages through the WhatsApp Business API requires adherence to [**WhatsApp's policies**](https://business.whatsapp.com/policy). By respecting user privacy, obtaining explicit opt-in consent, and following guidelines, businesses can build trust with their audience, leading to more positive interactions and a better brand image. Should you Broadcast Promotional Messages on WhatsApp? ------------------------------------------------------ ### **Who Should Broadcast Promotional Messages:** 1. **Businesses with User Consent:** Organizations that have obtained explicit opt-in consent from users to receive promotional messages can responsibly use the WhatsApp API for broadcasting. 2. **Customer-Centric Brands:** Businesses that prioritize customer experience and aim to provide valuable, relevant content to their audience through promotional messages can benefit from broadcasting on WhatsApp. 3. **Compliant and Respectful Businesses:** Entities that are committed to adhering to WhatsApp's policies, guidelines, and best practices, ensuring that their promotional broadcasts are respectful, non-intrusive, and compliant. 4. **Those with Targeted and Relevant Content:** Businesses that tailor their promotional messages to specific segments of their audience, ensuring that the content is relevant and valuable to the recipients. 5. **Businesses Focused on Engagement:** Organizations that aim to engage users with rich media content, interactive elements, and personalized messages to enhance the overall user experience. ### **Who Should Not Broadcast Promotional Messages:** 1. **Businesses without User Consent:** Entities that have not obtained explicit permission or opt-in consent from users to receive promotional messages should refrain from broadcasting on WhatsApp, as it goes against WhatsApp's policies. 2. **Spammers and Misusers:** Individuals or businesses engaging in spamming activities, sending unsolicited messages, or violating WhatsApp's policies are strictly prohibited from using the WhatsApp API for promotional broadcasts. 3. **Businesses with Irrelevant Content:** Those who do not invest in creating relevant and valuable content for their audience may risk user disengagement and negative feedback. 4. **Non-Compliant Businesses:** Organizations that do not adhere to WhatsApp's guidelines, including those related to message templates, frequency limits, and content policies, should not use the WhatsApp API for broadcasting. 5. **Businesses Ignoring Privacy Concerns:** Entities that neglect user privacy concerns or fail to secure proper consent before sending promotional messages should avoid using WhatsApp for broadcasting. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to create WhatsApp Display Name that gets easily approved? Author: Unknown Published: 2023-12-27 Tags: whatstool business, whatsapp cloud api URL: https://blog.whatstool.business/how-to-create-whatsapp-display-name-that-gets-easily-approved-clqnu7eg8074323p13kbouzr0/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsp-1-1709758687150-compressed.jpg) **WhatsApp Business Display Name** ------------------------------------- The WhatsApp display name for a business is the designated name that appears at the top of the business profile on the messaging platform. It serves as a succinct and recognizable identifier for the business, allowing users to easily associate communications with the brand. This name should be clear, professional, and aligned with the business's overall brand identity. It is a crucial element in establishing a distinct and memorable presence on WhatsApp, facilitating seamless interactions between the business and its customers. Compliance with WhatsApp's guidelines is essential to ensure that the display name accurately represents the business while adhering to platform policies and maintaining a positive user experience. How to choose a WhatsApp Business Display Name? ----------------------------------------------- Creating a WhatsApp Business Display Name may seem straightforward, but it involves careful consideration to effectively represent your brand while adhering to WhatsApp's guidelines. The challenge lies in striking a balance between clarity, professionalism, and brand identity within the platform's character limits. It's important to choose a name that is not only easy to understand and remember but also aligns with your target audience's expectations. Ensuring availability, avoiding special characters, and staying compliant with WhatsApp's policies are additional factors that contribute to the complexity. The process requires thoughtful decision-making to establish a strong and recognizable presence, making it more nuanced than it might initially appear. ### WhatsApp Display Name Ideas & Guidelines > Choosing a WhatsApp Business Display Name requires a thoughtful and strategic approach. It's a crucial element in establishing your brand on the platform and contributing to a positive user experience for your customers. Regularly review WhatsApp's guidelines for any updates to stay in compliance and maintain a strong online presence. Choosing a WhatsApp Business Display Name involves several considerations to create a compelling and effective representation of your brand. Here's an in-depth explanation of the key factors to keep in mind: 1. **Reflect Your Business Identity:** Start by using your official business name as the display name. This provides immediate clarity and helps customers easily identify your brand on WhatsApp. 2. **Clarity and Simplicity:** Opt. for a display name that is clear, simple, and easy to understand. Avoid using complex terms or jargon that may confuse users. 3. **Brand Recognition:** Ensure that your display name is easily recognizable and consistent with your overall brand identity. This includes aligning with your logo, color scheme, and other visual elements associated with your brand. 4. **Relevance to Your Audience:** Consider your target audience and choose a display name that resonates with them. Think about what would appeal to your customers and make your brand memorable to them. 5. **Include Relevant Keywords:** If applicable, include relevant keywords that describe your business. This can improve the discoverability of your business when users search for specific products or services. 6. **Avoid Special Characters:** While you may want to stand out, excessive use of special characters can make your display name look unprofessional. Stick to alphanumeric characters for a cleaner appearance. 7. **Conciseness:** WhatsApp has character limits for display names, so keep it concise. A shorter and well-phrased name is more likely to be memorable and easily readable. 8. **Check Availability:** Verify that the display name you want is available and not already in use by another business. A unique name will help you distinguish your brand. 9. **Long-Term Viability:** Choose a display name that can stand the test of time. Avoid names that might become outdated quickly or may need frequent changes, as consistency is key in building brand recognition. 10. **Adherence to WhatsApp Guidelines:** Ensure that your display name complies with WhatsApp's guidelines and terms of service. Avoid offensive language, misleading information, or anything that violates the platform's policies. 11. **Testing with Others:** Before finalizing your display name, seek feedback from colleagues or team members. They may offer valuable insights and catch potential issues that you might have overlooked. 12. **Update as Needed:** Be prepared to update your display name if there are changes to your business name or if you're running special promotions. This ensures that your display name remains relevant and aligned with your current business identity. How will your Display Name appear on WhatsApp? ---------------------------------------------- You can either have a **standard WhatsApp Business API Account**, which displays a number & name on the user's screen, or you can have an official Green Tick **Verified WhatsApp Business Account**, which appears with the Display Name on a user's screen with a verified Green Tick. ![](https://superblog.supercdn.cloud/site_cuid_clq3qw4l7937821wr3u82k7got/images/whatsapp-image-2023-12-27-at-17-1703679937985-compressed.jpeg) Standard WhatsApp Business API Account However, The Display name appears with a Green Tick which is a direct acknowledgement from WhatsApp that the business is credible & trustworthy as: ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-11-29-131630-1709758970824-compressed.png) Green Tick Verified Account How to change the WhatsApp Display name in WhatsApp Business API account? ------------------------------------------------------------------------- You can change your WhatsApp Show name 10 times in 30 days, after which you want to contact Facebook support to change it anymore. **If you have an official WhatsApp Business Account (Green Tick)**, Contact [Facebook's Direct Support](https://developers.facebook.com/docs/whatsapp/contact-support#contacting-support) & provide the following details to change display name in your WhatsApp Business Account: * **Question Topic:** Request an Official Business Account * **Request Type:** Update OBA Display Name **For any general WhatsApp Business API Account, follow the steps to change your display name**: 1. Go to [Business Manager](https://business.facebook.com/settings) and select your business. 2. Click on "WhatsApp Accounts", choose **WhatsApp Manager**. 3. In WhatsApp Manager, click on "**Account Tools**". 4. Now, navigate to the left-most menu and click **Phone Numbers**. 5. Under the **Name** column, hover over your current display name and select the pencil icon. 6. In the **Edit Display Name** section, enter a new display name. 7. Select **Next**. All Done! Make sure that your Display Name follows the WhatsApp Display Name guidelines (as mentioned above), it will get approved in a couple of hours. Get started with WhatsApp business API via WhatsTool Business ------------------------------------------------------------- With WhatsTool Business * **Broadcast messages:** Broadcast offers, promotional messages to thousands of users in one go. * **Automate Notifications:** Allows for the implementation of automated responses & notifications, facilitating quick and efficient customer support and service. * [**Integration with Business Systems**](https://whatstool.business/integration)**:** Integrates with existing CRM and business systems, streamlining operations and providing a seamless experience for both businesses and customers. * **Unified team-inbox:** Real-time monitoring of all conversations with unlimited devices on one number, And many more advanced features. ​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Is WhatsApp Green Tick essential to use WhatsApp API? Author: Unknown Published: 2023-12-19 Tags: apply green tick, get green tick URL: https://blog.whatstool.business/is-whatsapp-green-tick-essential-to-use-whatsapp-api-clqcr9q3f52391wo7sk60ewth/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-marketing-1-1709759228076-compressed.jpg) Questioning that your **WhatsApp Business API** profile really needs the Official WhatsApp Green Badge? Not having the Green Tick won't affect your business' marketing & conversions on WhatsApp, but it definitely does have a plus point that we will see in this blog. In this blog, we'll discuss whether the **WhatsApp Green Tick** is a must for your WhatsApp Business profile, or you still can operate your WhatsApp Business API account without it! What is WhatsApp Green Tick? ------------------------------- The green tick on WhatsApp is a verification badge that signifies that an account, typically belonging to a notable business, celebrity, or organization, **has been verified as genuine by WhatsApp**. It appears as a green tick icon next to the account's name in chats and group conversations. This badge helps users distinguish between authentic accounts and potential impostors, providing a level of trust when interacting with **verified accounts**. Is WhatsApp Green Tick really necessary to use WhatsApp Business API? --------------------------------------------------------------------- No! Getting the WhatsApp Green Tick is not so easy, a company requires multiple things to be taken care of before they can apply! _But even without a Green Tick a company still can access all the features of WhatsApp Business API_ ### Here are some major points to get the Green Tick: * **Eligibility:** Ensure that your business is eligible for the WhatsApp Business API. WhatsApp often focuses on larger enterprises and medium-sized businesses. * **Apply for WhatsApp Business API:** Submit an application to access the WhatsApp Business API. You can do this through a WhatsApp Business Solution Provider like **WhatsTool Business** which is Powered by WhatsApp Official Business Api. * **Well-established Brand:** A major factor that Meta considers is whether the brand is well-established or not. Having a few organic PR articles on the web can help establish yourself as a well-known brand (paid articles don't count). * **Good website SEO:** Your website should rank 1st whenever someone searches for your website. The ONLY difference between a verified & unverified WhatsApp Business API account is the Official Green Badge. A verified WhatsApp Business Account appears with the **business' display name.** ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-11-29-131630-1709759264085-compressed.png) Verified Account  while unverified WhatsApp Business accounts display a user's phone number. What makes Green Tick important? ----------------------------------- WhatsApp green checkmark/tick is important for businesses as it fosters trust, enhances customer confidence, offers useful tools for communication, and contributes to a positive brand image, all of which can lead to better customer engagement and business success. * **Trust and Authenticity:** The Green Tick badge provides a visual confirmation to users that they are interacting with a **legitimate and verified business**. This helps build trust and credibility, especially in an environment where scams and fake accounts are prevalent. * **Customer Confidence:** When customers see the green checkmark, they are more likely to engage with the business, respond to messages, and make inquiries or purchases, knowing that they are dealing with an authentic entity. * **Profile Recognition:** The badge makes the business profile stand out and easily identifiable in chats and group conversations, making it easier for customers to find and connect with the business. * **Features and Tools:** Verified business accounts often have access to additional features and tools provided by WhatsApp for business communication. These tools can enhance the customer experience, such as automated responses, catalog sharing, and customer support features. * **Official Communication:** For businesses, having a verified account can help in official communication with customers, suppliers, and partners. It can also prevent impersonation and misinformation by ensuring that customers know they are interacting with the real business. * **Brand Image:** Displaying the green tick/checkmark badge can enhance a business's brand image, as it signifies professionalism and a commitment to providing a reliable and authentic presence on WhatsApp. ### Even without the Green Tick on WhatsApp, you can do all this with WhatsTool Business: * **Broadcast messages:** Broadcast offers, promotional messages to thousands of users in one go. * Automate Notifications: Allows for the implementation of automated responses & notifications, facilitating quick and efficient customer support and service. * [Integration with Business Systems](https://whatstool.business/integration): Integrates with existing CRM and business systems, streamlining operations and providing a seamless experience for both businesses and customers. * **Unified team-inbox:** Real-time monitoring of all conversations with unlimited devices on one number. Get WhatsApp Green Tick for FREE with WhatsTool Business -------------------------------------------------------- As you have finished up at this point, there are numerous factors that impact whether your business gets verified. That is the reason it's vital to have a resource you can go to for help. **[WhatsTool Business](https://whatstool.business/)** is an official WhatsApp Business API provider. By setting up an account with us, you can get the insight and support necessary to get the WhatsApp Green Tick Verification for your business for FREE! However, it's not a necessity, even without the Green Tick you can easily utilize all the features of WhatsToo Business, the WhatsApp Green Tick certainly adds a factor of **Trust & Authentication** to your WhatsApp profile. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## 9 Features that make WhatsTool Business the Perfect Software for WhatsApp Marketing Author: Unknown Published: 2023-12-05 Tags: whatstool business api, whatsapp marketing URL: https://blog.whatstool.business/9-features-that-make-whatstool-business-the-perfect-software-for-whatsapp-marketing-clpse4nmg11591vp48odwoz05/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/lorem-ipsum-dolor-sit-amet-consectetur-adipiscing-elit-1701959653111-compressed.jpg) Choosing a software for WhatsApp marketing without compromise is crucial for maximizing the effectiveness of your marketing endeavors. A robust WhatsApp marketing tool should offer comprehensive features, seamless integration, and scalability to accommodate evolving business needs. Moreover, compromising on security and compliance may expose sensitive data to risks, potentially damaging the reputation of the business. Therefore, a non-negotiable approach to selecting WhatsApp marketing software ensures that businesses harness the full potential of this platform for effective, secure, and growth-oriented marketing strategies. Here comes **WhatsTool Business** in role! WhatsTool Business is the #1 WhatsApp API Software allowing businesses across diverse industries just like yours to grow sales with top-notch features like WhatsApp Broadcasting, WhatsApp Automation, Drag & Drop Chatbot Builder, & provide robust customer support. TOP 9 Robust WhatsApp Marketing Features & Benefits that make WhatsTool Business a game changer ----------------------------------------------------------------------------------------------- 1\. Send WhatsApp Broadcast --------------------------- WhatsApp broadcasting allows businesses to send messages to multiple recipients simultaneously (can go up to unlimited), making it an efficient tool for targeted outreach. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-image-2023-11-27-at-17-1701959860763-compressed.jpeg) Broadcast important announcements, updates, promotional offers, or personalized messages to specific customer segments. By creating and utilizing broadcast lists, businesses can categorize their audience and tailor messages, accordingly, ensuring a more personalized and engaging communication approach. This functionality is particularly valuable for time-sensitive information or promotions, helping companies maintain a direct and instant connection with their customers. Additionally, the two-way communication aspect of WhatsApp broadcasting allows recipients to respond, fostering interactive dialogues and strengthening customer engagement. Through thoughtful planning and segmentation, a company can optimize the WhatsApp broadcasting feature to deliver timely, relevant, and impactful messages to its audience. 2\. Drag & Drop WhatsApp Chatbot Builder ---------------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cloe9h0lb405881vlwggcs5mv6/images/screenshot-2023-12-05-173730-1701778120802-compressed.png) ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-12-05-173730-1701960131748-compressed.png) By creating Chatbot using WhatsTool Business' flow builder, you can achieve various tasks such as: * **Customer Support**: Set up a chatbot to handle frequently asked questions and common customer queries, providing instant responses and freeing up human agents for more complex issues. * **Order Tracking**: Implement a flow that allows customers to inquire about the status of their orders, providing real-time updates on shipping, delivery, and other relevant information. * **Appointment Scheduling**: Enable users to schedule appointments, consultations, or services directly through the chatbot, saving time for both customers and businesses. * **Automate sales**: Use WhatsApp Chatbot to showcase personalized products & complete sales till the payment completes. 3\. Automate Notifications for Order, payments & Abandoned Carts on WhatsApp ---------------------------------------------------------------------------- Automate notifications for order updates, payments, and abandoned carts through WhatsApp using WhatsTool Business. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-image-2023-12-01-at-18-1701960739849-compressed.jpeg) This approach ensures real-time communication with customers, enhancing their overall experience. Order notifications keep customers informed about their _purchase status, promoting transparency and trust_. Payment notifications provide instant confirmations, reducing uncertainties and fostering a sense of security. Moreover, automated alerts for abandoned carts allow businesses to re-engage potential customers efficiently, offering incentives or reminders to complete their purchases. Overall, this automation not only enhances customer satisfaction but also contributes to increased conversions, improved brand loyalty, and operational efficiency for businesses in managing their e-commerce interactions. 4\. Message Retargeting for 2x Sales ------------------------------------ With WhatsTool Business Retargeting Campaigns, you can segregate your audience & send Retargeting Campaigns to the most relevant audience group for boosting sales. send messages with clickable buttons, you can further retarget users who clicked on that button to drive conversions. Users who clicked the message are way more likely to convert into customers! Employing retargeting strategies with WhatsTool Business offers businesses a sophisticated and personalized approach to reconnect with potential customers. Its capabilities help to analyze user interactions and behaviors, allowing businesses to create highly targeted and contextually relevant retargeting campaigns. By delivering tailored messages and content through various channels, WhatsTool helps re-engage users who have shown interest but may not have completed a desired action. Retargeting not only increases the chances of conversion but also enhances the overall customer experience by delivering content that aligns with individual preferences. With WhatsTool Business intelligent insights, businesses can refine their retargeting strategies over time, continually optimizing their efforts for maximum impact, customer satisfaction, and long-term loyalty. 5\. Work Together with Multiple Agents on 1 number -------------------------------------------------- Access across as many devices as you want on the same mobile number. This allows multiple agents to access a single number across unlimited devices brings significant benefits to businesses. This functionality promotes efficient collaboration among agents, enabling quicker response times and 24/7 availability. It offers flexibility and scalability for growing support operations, ensuring a consistent customer experience regardless of the agent handling inquiries. With reduced workload per agent, businesses can enhance productivity and cost-effectiveness, while the unified reporting and analytics contribute to improved monitoring and accountability. Overall, this feature fosters a more agile and responsive customer support environment, where teams can work seamlessly across various devices, promoting teamwork and ensuring optimal service delivery. 1. Real-time monitoring of all conversations. 2. Analytics for tracking message performance and customer interactions. 3. Simple and easy to use. 6\. Easy Integration with CRMs & software ----------------------------------------- By integrating platforms with WhatsTool Business, you can automate notifications on WhatsApp directly from the CRMs. Integrating WhatsTool Business with other platforms offers a range of benefits for businesses seeking to enhance their communication strategies. WhatsTool integration allows seamless synchronization of customer data across various channels, fostering a centralized approach to customer engagement. By linking with CRM systems, marketing platforms, or helpdesk tools, businesses can achieve streamlined workflows, ensuring consistent and efficient communication. This integration facilitates automated processes, reducing manual efforts and enhancing response times. Furthermore, it enables the consolidation of customer interactions, providing a comprehensive view of user engagement. This unified approach not only boosts operational efficiency but also enables businesses to deliver a more personalized and cohesive experience, ultimately contributing to improved customer satisfaction and loyalty, here are some commonly integrated platforms:  1. Hubspot 2. Shopify 3. WooCommerce 4. Pabbly 5. Razorpay 6. Zapier 7. Google Sheets & many more. 7\. Chat & User Analytics ------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-image-2023-12-05-at-17-1701960251171-compressed.jpeg) Leveraging the chat and analytics capabilities of WhatsTool Business presents businesses with a powerful toolset to optimize customer interactions and glean valuable insights. The integrated chat functionality enables seamless communication with customers on WhatsApp, streamlining support, and fostering real-time engagement. Simultaneously, WhatsTool's analytics features empower businesses to _track and analyze user interactions, helping to identify trends, preferences, and areas for improvement_. By harnessing the data-driven insights from the analytics, _businesses can refine their communication strategies, personalize customer interactions, and make informed decisions to enhance overall customer satisfaction and operational efficiency_. This combination of robust chat capabilities and analytics not only improves the quality of customer engagement on WhatsApp but also empowers businesses to continually refine and evolve their communication strategies for optimal results. 8\. Run Click-to-WhatsApp Ads ----------------------------- Running Click-to-WhatsApp Ads with WhatsTool Business offers businesses a dynamic and efficient way to engage with their audience. By leveraging advanced artificial intelligence capabilities, these ads enable personalized and contextually relevant conversations on WhatsApp, creating a seamless user experience. Users can initiate a chat directly from the ad, allowing businesses to provide instant support, share product information, or address inquiries in real-time. The conversational nature of WhatsTool Business enhances customer interaction, fostering a more meaningful connection. Furthermore, the analytics features track user engagement, providing valuable insights into ad performance and customer behavior. This integrated approach not only streamlines communication but also allows businesses to tailor their marketing strategies based on data-driven insights, maximizing the effectiveness of Click-to-WhatsApp Ads and ultimately driving customer engagement and conversions. * Build Click to WhatsApp Ads from WhatsTool Business Platform  * Get all your Leads Segregated according to Ad Campaigns  * Drive 2x Leads Instantly * Reduce Cost Per Lead by 50-60% * Broadcast to Leads generated directly from WhatsTool Business * Get the user’s Name & WhatsApp number instantly. 9\. Most-friendly, responsive Customer Support ---------------------------------------------- WhatsTool Business excels in delivering a customer-friendly and responsive support experience with its versatile features. Through the platform's chat capabilities on WhatsApp, businesses can engage with customers in real-time, providing a familiar and convenient communication channel. Its multimedia support enables the exchange of various types of content, enhancing the clarity of communication. Automated responses and chatbots contribute to swift query resolution, ensuring a prompt and 24/7 available support system. WhatsTool's seamless integration with CRM systems allows support agents to access customer histories and preferences, facilitating personalized assistance. Additionally, it's analytics features provide valuable insights into customer interactions, enabling businesses to refine their support strategies for optimal responsiveness. Overall, WhatsTool Business offers a friendly and responsive customer support experience, combining efficient communication channels, automation, and insightful analytics to enhance customer satisfaction and loyalty. ### Get Started with WhatsTool Business Today! Product overview: ​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## 5 Reasons to integrate WhatsApp Business API for seamless Conversations Author: Unknown Published: 2023-11-29 Tags: automation, whatstool business api, whatsapp marketing URL: https://blog.whatstool.business/5-reasons-to-integrate-whatsapp-business-api-for-seamless-conversations-clpjhheuz1054511vogm7t10z56/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/broadcasting-social-media-creative-design-1701260426810-compressed.jpg) WhatsApp boasts an extensive global user base, with over 2 billion monthly active users. This widespread adoption provides marketers with a vast and diverse audience to target, making it an attractive platform for reaching customers worldwide. Many users prefer messaging apps like WhatsApp for personal and professional communication. By leveraging WhatsApp for marketing, businesses can tap into a platform that users already trust and use regularly. This preference for messaging apps over traditional communication channels makes WhatsApp a valuable tool for connecting with customers in a way that feels natural and convenient to them.  And to enable businesses to utilize the potential of WhatsApp Marketing, WhatsApp launched the **[WhatsApp Business API](https://whatstool.business/)**, helping businesses to connect & engage with audiences at scale. WhatsApp Business API: Quick Intro of WhatsTool Business ----------------------------------------------------------- The WhatsApp Business API is a powerful communication tool designed for businesses to engage with their customers on the widely used WhatsApp platform. It offers a seamless and scalable solution for enterprises to integrate WhatsApp's messaging capabilities into their communication strategies. With the API, businesses can send notifications, provide customer support, and conduct transactions directly through WhatsApp. This enables more personalized and efficient interactions, leveraging the real-time nature of the platform. The WhatsApp Business API also facilitates the automation of routine tasks, allowing businesses to streamline processes and enhance overall efficiency. Additionally, it provides access to rich media features, enabling businesses to share images, videos, and documents to create more engaging and informative conversations with their audience. Overall, the WhatsApp Business API empowers businesses to leverage the popularity and convenience of WhatsApp for improved customer communication and relationship management. Importance of Integrating WhatsApp Business API with your Business ------------------------------------------------------------------ ### 1\. Real-Time Interactions  ![](https://superblog.supercdn.cloud/site_cuid_cloe9h0lb405881vlwggcs5mv6/images/whatsapp-image-2023-11-27-at-17-1701242916675-compressed.jpeg) The WhatsApp Business API enables businesses to facilitate real-time interactions with customers, enhancing the customer experience across various scenarios. For instance, in the e-commerce sector, a business can use the API to provide instant order updates and shipment notifications directly to customers on WhatsApp. This allows users to receive timely information about their purchases, ask questions, and even resolve issues in real-time, creating a seamless and responsive customer service experience. By leveraging the immediacy and accessibility of WhatsApp, businesses can build trust, increase customer satisfaction, and establish a more direct and personalized connection with their audience, ultimately driving positive outcomes for both the brand and its customers. ### 2\. Enhanced Customer Experience ![](https://superblog.supercdn.cloud/site_cuid_cloe9h0lb405881vlwggcs5mv6/images/whatsapp-image-2023-11-29-at-13-1701243455544-compressed.jpeg) With the assistance of customer information gathered from various sources, you can customize your approach to communicate with your clients over WhatsApp. This tweaked approach further develops consumer loyalty by causing them to feel esteemed and comprehended. ### 3\. Build a Strong Brand Identity ![](https://superblog.supercdn.cloud/site_cuid_cloe9h0lb405881vlwggcs5mv6/images/screenshot-2023-11-29-131630-1701244053665-compressed.png) The green checkmark associated with WhatsApp API usage signifies a verified business account, offering a distinct advantage in establishing trust and authenticity. When a business is approved and verified by WhatsApp, it receives a green checkmark badge next to its profile, providing users with a visual cue that they are interacting with a legitimate and recognized entity. This verification process enhances the brand's credibility, reduces the likelihood of impersonation, and assures users that they are engaging with a trustworthy source. The green checkmark becomes a symbol of reliability, creating a positive impression on customers and reinforcing the brand's commitment to transparency and security in its interactions through the WhatsApp Business API. With **[WhatsTool Business](https://whatstool.business/)**, apply for WhatsApp Green Tick for free & establish an authoritative presence on WhatsApp. ### 4\. Automation and Efficiency  The WhatsApp Business API brings automation and efficiency to communication strategies by enabling businesses to streamline interactions with customers. Through automation, routine and repetitive tasks such as sending order confirmations, appointment reminders, or frequently asked questions can be handled seamlessly. This not only reduces the workload on customer support teams but also ensures quick and consistent responses, contributing to enhanced customer satisfaction. Integration with business systems like CRM allows for a more cohesive workflow. The API's automation capabilities enable businesses to scale their communication efforts, providing a more efficient way to engage with a larger audience while maintaining a personalized touch. Overall, the WhatsApp Business API empowers businesses to optimize their processes, saving time and resources while delivering a more efficient and responsive customer experience. Other than this, **WhatsTool Business** integrates with multiple CRMs, software and Ecommerce platforms, permitting you to consistently interface and automate notifications on WhatsApp instantly. ### 5\. Cost-effective Solution  The WhatsApp API proves to be an efficient and cost-effective solution for businesses primarily due to its streamlined communication processes and potential for significant cost savings. The API allows for automated interactions, reducing the need for extensive human intervention and minimizing labor costs associated with customer support. Additionally, the use of the internet for message transmission can be more economical compared to traditional SMS, especially for international communication. The real-time nature of the platform enhances customer engagement, contributing to improved satisfaction and loyalty. The ability to send multimedia content further enriches communication, providing businesses with a versatile tool for conveying information. Overall, the WhatsApp API offers a comprehensive and efficient solution that not only optimizes operational workflows but also provides a direct and engaging channel for customer interactions, making it a valuable investment for businesses aiming to enhance their communication strategies. Get Started with WhatsTool Business API ------------------------------------------ **WhatsTool Business** is the Smartest WhatsApp Engagement Platform built on official WhatsApp Business API using which your business can: > **Automated Messaging:** Send automated messages and notifications to drive more sales. > > **Broadcasting:** Broadcast offers & discounts to unlimited users in one go (to opted-in users) > > **Integration:** Integrate with CRM and business tools. > > **Global Reach:** Connect with customers worldwide. > > **Analytics & retargeting:** Access data for insights and decision-making & Retarget users who are more likely to convert. > > **Customer Support:** Provide automated responsive customer service using Chatbots. > > **Cost-Effective:** Streamline operations and reduce costs. > > **Brand Recognition:** Get verified Green Tick on WhatsApp ​_The quick_ [signup](https://app.whatstool.business/auth) _with_ **WhatsTool Businss** _is super-fast & will get you instant approval for the WhatsApp Business API Account (_**within 30 Minutes**_)_​ ​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## 8 Effective Tips to Boost Sales with WhatsApp Business API Author: Unknown Published: 2023-11-27 Tags: whatsapp chatbot, whatsapp marketing, whatsapp api URL: https://blog.whatstool.business/8-effective-tips-to-boost-sales-with-whatsapp-business-api-clpgw9alr496801vogkni87cxs/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-marketing-1701089957777-compressed.jpg) **If you are looking for a way to boost your sales, you are at the right place!** WhatsApp Business API can significantly boost sales for your business through streamlined and personalized communication. This powerful tool allows you to connect with customers directly on their preferred messaging platform, fostering a sense of immediacy and accessibility. By sending timely notifications, product updates, and promotional offers, you can keep your audience engaged and informed about your latest offerings, creating a direct line for potential sales. The API's support for multimedia content enables you to showcase your products in a visually appealing way, enhancing the customer's shopping experience. Furthermore, the ability to automate responses facilitates quick and efficient customer support, addressing inquiries promptly and potentially converting leads into sales. The end-to-end encryption of WhatsApp ensures the security and privacy of these interactions, building trust with your customers. The platform's widespread global usage, with billions of active users, provides an extensive reach for your marketing efforts. Overall, integrating the WhatsApp Business API into your sales strategy empowers your business to connect, communicate, and convert, ultimately driving revenue growth by creating a seamless and engaging customer experience. Why WhatsApp Business API? ----------------------------- Choosing WhatsApp Business API for your business marketing can be highly beneficial for several reasons. Firstly, WhatsApp is one of the most widely used messaging platforms globally, with over 2 billion active users, providing a massive potential reach for your business. The API allows you to engage with customers in a more personalized and direct manner, fostering real-time communication and building stronger relationships. It enables businesses to send notifications, updates, and promotional messages, enhancing customer engagement and retention. Moreover, WhatsApp Business API supports multimedia content, allowing you to share images, videos, and documents to showcase your products or services more effectively. The API also facilitates automated responses, streamlining customer support and handling inquiries efficiently. With end-to-end encryption, WhatsApp ensures the security and privacy of customer interactions, building trust in your brand. Additionally, using WhatsApp for business communication aligns with changing consumer preferences for instant and convenient interactions, making it a valuable tool in your overall marketing strategy. Now, let's look at the 10 effective tips that can boost sales via the WhatsApp API-driven platform **WhatsTool Business**. 8 Effective Tips to Boost Sales Using the Whatsapp Business API --------------------------------------------------------------------- ### 1\. Empower Your Customer Support 24/7 Empowering customers through 24/7 customer support via WhatsApp Business API is a game-changer for businesses aiming to enhance their customer service. The API enables continuous and instant communication, allowing customers to seek assistance at any time, fostering a sense of convenience and reliability. With the ability to automate responses, businesses can promptly address common queries, troubleshoot issues, and provide valuable information round the clock. This not only improves customer satisfaction by offering real-time solutions but also boosts trust and loyalty. The asynchronous nature of WhatsApp allows customers to engage in conversations on their terms, making it a flexible and user-friendly channel for support. Additionally, the end-to-end encryption ensures the security and privacy of sensitive information exchanged during these interactions, further solidifying the customer's confidence in the brand.  **[WhatsTool Business](https://whatstool.business/)** provides the accessibility and efficiency of 24/7 customer support through WhatsApp Business API empower customers by giving them a direct and reliable channel to connect with businesses whenever they need assistance. ### 2\. Broadcast Whatsapp Message Templates ![](https://superblog.supercdn.cloud/site_cuid_cloe9h0lb405881vlwggcs5mv6/images/whatsapp-image-2023-11-27-at-17-1701086068290-compressed.jpeg) WhatsTool Business allows for mass communication by sending [template](https://tools.whatstool.business/whatsapp-message-templates) messages to a large audience simultaneously, saving time and effort. This feature is particularly advantageous for disseminating important updates, promotions, or announcements effectively. The ability to personalize templates enhances customer engagement, creating a more tailored and meaningful interaction. Furthermore, using message templates ensures compliance with WhatsApp's policies, as approved templates guarantee the delivery of messages, reducing the risk of spam or misuse. The broadcast feature enables businesses to maintain a consistent brand voice and messaging strategy across their customer base, fostering brand loyalty. Overall, leveraging WhatsApp Business API for broadcast message templates is a powerful tool for businesses seeking efficient, personalized, and compliant mass communication to enhance their overall marketing and customer engagement strategies. ### 3\. Automate customer queries with Chatbot. ![](https://superblog.supercdn.cloud/site_cuid_cloe9h0lb405881vlwggcs5mv6/images/whatsapp-image-2023-11-27-at-17-1701086416064-compressed.jpeg) Utilizing the [Chatbot](https://whatstool.business/chatbots) feature of WhatsTool Business to automate queries is a strategic move that enhances efficiency and responsiveness in customer interactions. By creating a well-designed chatbot, businesses can automate the handling of frequently asked questions, routine queries, and basic customer interactions. This not only saves valuable time for both customers and businesses but also ensures consistent and accurate responses. The Chatbot can guide users through various processes, provide information, and even initiate transactions seamlessly. This automation improves customer experience by delivering instant and relevant information, creating a more dynamic and interactive engagement. Additionally, as the Chatbot operates within the WhatsApp Business API framework, it maintains the platform's security and privacy standards, offering a trustworthy and convenient channel for customers to get quick and accurate assistance around the clock. Overall, leveraging a Chatbot within the WhatsTool Business empowers businesses to automate routine tasks, streamline customer service, and provide a more responsive and satisfying experience for their audience. ### 4\. Stay Within Brand Guidelines Staying within brand guidelines in WhatsApp marketing ensures a cohesive and consistent brand image across all interactions, fostering trust and recognition. By adhering to established design elements, tone of voice, and messaging strategies, businesses can reinforce their brand identity, making their communication instantly recognizable to customers. Consistency in branding builds a sense of reliability and professionalism, enhancing the overall customer experience. It also helps maintain compliance with platform policies, reducing the risk of communication issues or account-related problems. Ultimately, staying within brand guidelines in WhatsApp marketing not only strengthens brand loyalty but also contributes to a unified and impactful brand presence in the minds of consumers. ### 5\. Offer Exclusive Deals ![](https://superblog.supercdn.cloud/site_cuid_cloe9h0lb405881vlwggcs5mv6/images/whatsapp-image-2023-11-27-at-17-1701087612830-compressed.jpeg) Offering exclusive deals in marketing provides businesses with a potent tool to attract and retain customers. By presenting unique and limited time offers, companies create a sense of urgency and value, enticing consumers to make immediate purchasing decisions. Exclusive deals not only drive sales but also cultivate customer loyalty and satisfaction, as individuals feel appreciated for their loyalty and privileged to access special promotions. This strategy, particularly effective in the competitive landscape, enhances brand affinity, encourages repeat business, and contributes to building a dedicated customer base. Overall, offering exclusive deals is a strategic approach that not only boosts short-term revenue but also strengthens long-term customer relationships and brand loyalty. ### 6\. Order Confirmations and Updates ![](https://superblog.supercdn.cloud/site_cuid_cloe9h0lb405881vlwggcs5mv6/images/whatsapp-image-2023-11-27-at-17-1701087730508-compressed.jpeg) ​​Real-time updates on order status, shipping, and delivery keep customers informed, reducing anxiety and enhancing satisfaction. This transparent communication not only improves the overall perception of the brand but also contributes to customer loyalty. Additionally, by utilizing platforms like WhatsApp for such updates, businesses leverage the convenience and immediacy of the messaging app, meeting customers where they are most active and creating a seamless and efficient order management process. Ultimately, timely order confirmations and updates contribute to a positive customer journey, fostering trust, satisfaction, and repeat business. ### 7\. Innovate with Multimedia Nobody just wants to read a bunch of texts, innovating with multimedia in marketing brings a dynamic and engaging dimension to brand communication. Incorporating images, videos, and interactive content captivates audiences, conveying information more vividly and fostering a deeper connection with the brand. Multimedia content is more likely to grab attention and be shared on various platforms, expanding the reach of marketing efforts. It enables businesses to showcase products, tell compelling stories, and create memorable experiences for consumers. In the era of short attention spans, multimedia content is particularly effective in conveying complex messages quickly and leaving a lasting impression. Overall, innovating with multimedia enhances the overall effectiveness of marketing strategies, making them more impactful, memorable, and shareable. ### 8\. Don't Forget to Collect Feedback Collecting feedback is crucial for businesses as it provides valuable insights into customer satisfaction, preferences, and areas for improvement. Customer feedback serves as a direct source of information on how well products or services meet customer expectations and where adjustments may be needed. It helps identify strengths that can be leveraged for marketing and areas of weakness that require attention. Moreover, feedback fosters a sense of customer involvement, showing that their opinions matter, which can enhance brand loyalty. Continuous feedback loops enable businesses to adapt to changing market dynamics, stay competitive, and refine their strategies based on real customer experiences. Overall, collecting feedback is an essential component of a customer-centric approach, driving improvements, fostering customer loyalty, and contributing to the long-term success of a business. ### Learn how to generate leads from WhatsApp Marketing & Automation ### ​ ### ​ ### ​ ### ​ ### ​ ​ - --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Marketing for D2C Business: A comprehensive guide Author: Unknown Published: 2023-10-31 Tags: D2C for whatsApp, whatstool business api URL: https://blog.whatstool.business/whatsapp-marketing-for-d2c-business-a-comprehensive-guide-cloeara5r438271vlwodghnpln/ ![](https://superblog.supercdn.cloud/site_cuid_cloe9h0lb405881vlwggcs5mv6/images/cover-photo-of-benefits-of-whatsapp-business-api-1698754789187-compressed.png) WhatsApp Marketing --------------------- WhatsApp marketing is a marketing strategy that utilizes the messaging application WhatsApp to connect and engage with potential customers. It involves using WhatsApp to send types of promotional content like text messages, images, videos and website links, to individuals or groups of users. Businesses find WhatsApp marketing appealing due to its user base and high engagement rates making it an effective platform for reaching their target audience. The key elements of WhatsApp marketing include personalized and direct communication, enabling businesses to send customized messages and offer one on one customer support. With WhatsApp's versatility, companies can share a range of content such as offers, product updates, event invites, customer surveys and more. Additionally, WhatsApp groups are utilized to build communities and foster discussions, among customers with interests. This encourages the sharing of information. Enhances brand engagement. Why WhatsApp Marketing is well suited for D2C Business? ---------------------------------------------------------- WhatsApp marketing is exceptionally well-suited for direct-to-consumer (D2C) businesses due to its unique capacity to facilitate direct, personalized, and opt-in communication, which aligns perfectly with the D2C model's emphasis on building strong customer relationships. WhatsApp's rich media support allows D2C brands to visually showcase their products, creating an immersive shopping experience. Furthermore, its role as a customer service platform ensures efficient query resolution and builds trust, a cornerstone of the D2C model. The platform's interactive features enhance engagement and gather valuable feedback. In summary, WhatsApp marketing offers D2C businesses a potent means of direct and interactive engagement, making it an ideal channel for nurturing customer relationships, driving sales, and delivering exceptional service. ### Things that make WhatsApp an excellent choice for D2C marketing strategies: 1. **Direct and Personalized Communication**: WhatsApp enables D2C brands to engage with customers directly and in a personalized manner. D2C businesses thrive on building strong, one-on-one relationships with their customers, and WhatsApp provides a direct channel for this purpose. Marketers can use first names, send personalized recommendations, and create a sense of exclusivity through this platform. 2. **Opt-In Model for Engaged Audiences:** WhatsApp operates on an opt-in model, meaning users must voluntarily subscribe to receive messages from a business. This ensures that the audience is genuinely interested in the brand's products or services. As a result, D2C businesses can expect higher engagement and conversion rates, as their audience is more receptive. 3. **Rich Media Capabilities:** WhatsApp supports various types of rich media, including images, videos, documents, and links. This is crucial for D2C brands that often rely on visual appeal to sell their products. They can showcase their products effectively, leading to a more immersive shopping experience for customers. 4. **Customer Service and Support:** WhatsApp is widely used for customer service inquiries and support. D2C businesses can leverage this platform to provide real-time assistance, answer queries, and resolve issues efficiently. In a D2C context, where customers expect immediate responses, WhatsApp's role as a customer service channel is invaluable for maintaining customer satisfaction and trust. 5. **Interactive Features for Engagement:** WhatsApp offers interactive features like polls, surveys, and chatbots. D2C brands can use these tools to engage customers in dynamic ways, gather valuable feedback, and provide a guided shopping experience. This interactivity enhances the overall user experience and can lead to increased conversions. Best Strategies to promote D2C Business via WhatsApp Marketing ----------------------------------------------------------------- Promoting a direct-to-consumer (D2C) business via WhatsApp marketing requires a strategic approach to engage with your target audience effectively. Here are the top five strategies to promote D2C business through WhatsApp Marketing: 1. **Build an Opt-In Subscriber List**: Start by building a list of subscribers who have opted in to receive messages from your D2C brand. This ensures that your audience is genuinely interested in your products or services, leading to higher engagement and conversion rates. 2. **Personalized Product Recommendations:** Use WhatsApp to send personalized product recommendations based on customers' preferences and past purchases. Leverage customer data to create tailored suggestions, which can boost sales and enhance the customer experience. 3. **Flash Sales and Exclusive Offers:** Send out exclusive promotions and flash sales announcements through WhatsApp. Create a sense of urgency and exclusivity to incentivize immediate action from your customers. 4. **Customer Support and Assistance:** Use WhatsApp as a customer support channel, allowing customers to reach out with queries, concerns, or issues. Provide quick and helpful responses to build trust and enhance customer satisfaction. 5. **Interactive Content and Polls:** Engage customers with interactive content, such as polls, surveys, and quizzes. These can be used to gather feedback, conduct market research, and increase customer engagement. Interactive content keeps customers involved with your brand and products. These strategies capitalize on WhatsApp's direct and personalized nature, allowing you to build strong relationships with your D2C customers, drive sales, and enhance the overall shopping experience. WhatsApp for Real Estate: Best Practices ------------------------------------------- So, there are two ways to get started with WhatsApp Marketing effectively: 1. WhatsApp Business App  2. WhatsApp Business API with **WhatsTool Business** The WhatsApp Business App is designed considering micro and small businesses. D2C businesses ought to involve a WhatsApp answer for various clients to oversee discussions at scale. Their most ideal decision is to apply for a WhatsApp Business API. As WhatsApp API, it should be associated with a messaging inbox or software to send and get messages. [WhatsTool Business](https://whatstool.business/) is a platform that allows businesses to manage all their messaging channels in one place. **WhatsTool Business** is a WhatsApp Marketing Platform based on Official WhatsApp Business APIs where you can get the access to: 1. **WhatsApp Broadcating:** Send broadcast messages to thousands of customers. 2. **Automated** **Notifications and Alerts**: Send out automated notifications, alerts, and updates to customers promptly. 3. ​**Multi-Channel Integration**: Easily integrate with other communication channels and customer relationship management (CRM) systems. 4. **No code Chatbots:** Automate your sales & customer support with smart chatbots. 5. **Multi agent Live Chat:** Engage multiple agents with same dashboard, accessible on unlimited devices. ​_The quick_[signup](https://app.whatstool.business/auth)_with_ **WhatsTool Businss** _is super-fast & will get you instant approval for the WhatsApp Business API Account (_**within 30 Minutes**_)_ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Marketing for Real Estate: A comprehensive guide Author: Unknown Published: 2023-10-27 Tags: whatstool business api, whatsapp marketing URL: https://blog.whatstool.business/whatsapp-marketing-for-real-estate-a-comprehensive-guide-clo8q27nh47461vrz2zfmgxp2/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/cover-photo-of-benefits-of-whatsapp-business-api-1698418088213-compressed.png) WhatsApp Marketing --------------------- WhatsApp marketing is a marketing strategy that utilizes the messaging application WhatsApp to connect and engage with potential customers. It involves using WhatsApp to send types of promotional content like text messages, images, videos and website links, to individuals or groups of users. Businesses find WhatsApp marketing appealing due to its user base and high engagement rates making it an effective platform for reaching their target audience. The key elements of WhatsApp marketing include personalized and direct communication, enabling businesses to send customized messages and offer one on one customer support. With WhatsApp's versatility, companies can share a range of content such as offers, product updates, event invites, customer surveys and more. Additionally, WhatsApp groups are utilized to build communities and foster discussions, among customers with interests. This encourages the sharing of information. Enhances brand engagement. Why WhatsApp Marketing is well suited for Real Estate Business? ------------------------------------------------------------------ WhatsApp Marketing is a natural fit for the real estate industry, as it offers a direct, personalized, and efficient means of communication. It empowers agents to showcase properties, deliver tailored information, and maintain ongoing relationships with clients. Its ease of use and accessibility make it a valuable resource for real estate professionals looking to connect with potential buyers and sellers in a competitive market, ultimately leading to more informed and satisfied clients. WhatsApp Marketing is exceptionally well-suited for the real estate business due to its unique capabilities for direct, personalized, and efficient communication. Let's delve into the details of why it's a perfect fit for this industry: 1. **Direct and Personalized Communication**: Real estate transactions often involve substantial investments and highly personal decisions. WhatsApp allows real estate professionals to engage with potential buyers and sellers on a one-on-one basis. This direct and personalized communication is invaluable in building trust and rapport, addressing specific needs, and nurturing long-term relationships with clients. 2. **Instant Property Updates:** Real estate agents can use WhatsApp to instantly share property listings, high-quality images, videos, and other multimedia content. When a new property becomes available or there are updates on existing listings, this immediate communication ensures that clients are informed promptly. 3. **Virtual Property Tours:** WhatsApp's multimedia capabilities are perfect for conducting virtual property tours. Agents can send video walkthroughs, images, or even host live video calls to give clients a real-time feel for a property, regardless of their physical location. This is especially advantageous for international or remote buyers. 4. **Personalized Engagement:** Real estate is a highly individualized field, and clients often have specific requirements and preferences. WhatsApp allows agents to address these needs with customized responses and information, enhancing the overall client experience. 5. **Group Communication:** WhatsApp group chats can be created for clients interested in specific areas, property types, or real estate developments. These groups foster a sense of community among potential buyers and sellers, encouraging discussions, sharing of insights, and potentially leading to word-of-mouth referrals. 6. **Customer Support:** Clients can reach out to real estate agents for information, guidance, or assistance at any time through WhatsApp. This instant support helps resolve queries and concerns promptly, further elevating the customer experience. 7. **Opt-In Model:** WhatsApp Marketing follows an opt-in model, where clients willingly share their contact information and agree to receive messages. This means that the audience is likely to be genuinely interested in real estate offerings, ensuring a higher-quality lead pool. 8. **Privacy and Security:** WhatsApp's end-to-end encryption ensures the privacy and security of conversations. Given that real estate transactions involve sensitive information, such as financial details and personal addresses, this encryption provides an added layer of protection, building trust with clients. 9. **Cost-Effective:** WhatsApp marketing is a cost-effective strategy, especially when compared to traditional advertising methods like print media or physical marketing materials. It reduces the need for print brochures and physical meetings, thus saving costs and reducing environmental impact. Best Strategies to promote Real Estate properties via WhatsApp Marketing --------------------------------------------------------------------------- Certainly, here are the topmost popular strategies to promote real estate properties via WhatsApp Marketing: * **High-Quality Visual Content:** Use images and videos to showcase properties effectively. High-resolution photos, virtual tours, and professionally produced videos provide potential buyers with a clear and enticing view of the properties. Visual content is a powerful tool for generating interest. * **Personalized Messages:** Send personalized messages to potential buyers. Address them by their names and provide information that aligns with their specific requirements and preferences. This personalized approach can greatly enhance the customer experience. * **Property Updates:** Regularly share new property listings, price reductions, or changes in property status with your subscribers. Use WhatsApp status updates for quick and easily accessible property notifications. This keeps your audience informed about your latest offerings. * **Virtual Property Tours:** Use WhatsApp to conduct virtual property tours or live video calls with potential buyers. This allows them to experience the property in real-time, even if they can't physically visit. Virtual tours provide a dynamic and immersive way to showcase properties. * **Group Chats for Community Building:** Create WhatsApp groups for clients interested in specific property types, locations, or price ranges. These groups facilitate group discussions and the sharing of insights, fostering a sense of community around your real estate offerings. Engaging with clients in a group setting can encourage word-of-mouth referrals and build trust among participants. ### WhatsApp for Real Estate: Best Practices So, there are two ways to get started with WhatsApp Marketing effectively: 1. WhatsApp Business App  2. WhatsApp Business API with **WhatsTool Business** The WhatsApp Business App is designed considering micro and small businesses. Real Estate businesses ought to involve a WhatsApp answer for various clients to oversee discussions at scale. Their most ideal decision is to apply for a WhatsApp Business API. As WhatsApp API, it should be associated with a messaging inbox or software to send and get messages. [WhatsTool Business](https://whatstool.business/) is a platform that allows businesses to manage all their messaging channels in one place. **WhatsTool Business** is a WhatsApp Marketing Platform based on Official WhatsApp Business APIs where you can get the access to: 1. **WhatsApp Broadcating:** Send broadcast messages to thousands of customers.  2. **Automated** **Notifications and Alerts**: Send out automated notifications, alerts, and updates to customers promptly. 3. ​**Multi-Channel Integration**: Easily integrate with other communication channels and customer relationship management (CRM) systems. 4. **No code Chatbots:** Automate your sales & customer support with smart chatbots. 5. **Multi agent Live Chat:** Engage multiple agents with same dashboard, accessible on unlimited devices. ​_The quick_ [signup](https://app.whatstool.business/auth) _with_ **WhatsTool Businss** _is super-fast & will get you instant approval for the WhatsApp Business API Account (_**within 30 Minutes**_)_ ### ​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Chatbot: How to create a WhatsApp Chatbot? Author: Unknown Published: 2023-10-22 Category: Top guide Meta Title: How to create a WhatsApp Chatbot Meta Description: A step by step guide on how to create the best performing WhatsApp Chatbot templates. Get started and make it live within minutes Tags: whatsapp chatbot, whatstool business, chatbot flow, chatbot-flow URL: https://blog.whatstool.business/create-whatsapp-chatbot/ Contents * [​](#) * [What is WhatsApp Chatbot](#what-is-whatsapp-chatbot) * [Why Businesses Should Consider Using WhatsApp Chatbots?](#why-businesses-should-consider-using-whatsapp-chatbots) * [A step-by-step guide to build a WhatsApp Chatbot:](#a-step-by-step-guide-to-build-a-whatsapp-chatbot) * [​WhatsApp Chatbot Use Cases in Different Industries](#whatsapp-chatbot-use-cases-in-different-industries) * [WhatsApp Chatbot for E-commerce:](#whatsapp-chatbot-for-e-commerce) * [WhatsApp Chatbot for Banking and Finance:](#whatsapp-chatbot-for-banking-and-finance) * [WhatsApp Chatbot for Healthcare:](#whatsapp-chatbot-for-healthcare) * [WhatsApp Chatbot for Travel and Hospitality:](#whatsapp-chatbot-for-travel-and-hospitality) * [WhatsApp Chatbot for Retail:](#whatsapp-chatbot-for-retail) * [WhatsApp Chatbot for Education:](#whatsapp-chatbot-for-education) * [WhatsApp Chatbot for Real Estate:](#whatsapp-chatbot-for-real-estate) * [WhatsApp Chatbot for Government and Public Services:](#whatsapp-chatbot-for-government-and-public-services) * [WhatsApp Chatbot for Food and Beverage:](#whatsapp-chatbot-for-food-and-beverage) * [WhatsApp Chatbot for Customer Support:](#whatsapp-chatbot-for-customer-support) * [Watch video on how to create WhatsApp Chatbot](#watch-video-on-how-to-create-whatsapp-chatbot)  * [Read more on our amazing Features and resources :](#read-more-on-our-amazing-features-and-resources) ​What is WhatsApp Chatbot ------------------------- A WhatsApp chatbot is an AI-powered software program designed to interact with users on the popular WhatsApp messaging platform. It uses natural language processing to understand and respond to user messages, offering a seamless and real-time conversational experience.  In the current business landscape, WhatsApp chatbots serve a multitude of purposes. They have become invaluable tools for businesses looking to enhance customer engagement and streamline communication. They offer 24/7 support, ensuring that customers can receive assistance at any time, which is especially crucial in our global and always-connected world.  WhatsApp chatbots also bring cost-efficiency by automating routine customer interactions, reducing the need for human agents to handle repetitive tasks, and thus optimizing resource allocation. These chatbots are data-gathering powerhouses, collecting valuable insights from customer interactions that can inform data-driven decision-making. Personalization is a key feature as well; chatbots can use customer data to tailor interactions, making customers feel valued and understood.  Furthermore, they are employed in marketing and sales efforts, guiding customers through the sales funnel, sending promotions, and providing product recommendations. In the current time, WhatsApp chatbots are essential for businesses aiming to provide instant responses, gather customer data, and improve the overall customer experience, all while staying competitive in a digital world where customers expect rapid, convenient, and personalized service. Why Businesses Should Consider Using WhatsApp Chatbots? ------------------------------------------------------- Businesses should consider using WhatsApp chatbots for several compelling reasons: 1. **Customer Engagement:** WhatsApp is one of the most popular messaging platforms worldwide, and it provides a direct and convenient channel for businesses to engage with their customers. Chatbots enable businesses to interact with customers in real-time, answering questions and providing support. 2. **24/7 Availability:** Chatbots can operate around the clock, ensuring that customers can reach out and get assistance at any time. This is particularly useful for international businesses and those with customers in different time zones. 3. **Instant Responses:** Chatbots can provide instant responses to customer inquiries, improving the overall customer experience. Customers appreciate prompt service, and chatbots excel in this area. 4. **Scalability:** As your business grows, so does the volume of customer inquiries. Chatbots can easily handle increased workload without the need to hire and train additional human agents. 5. **Consistency:** Chatbots deliver a consistent experience, ensuring that all customers receive the same level of service. This consistency can enhance your brand's reputation. 6. **Data Collection:** Chatbots can gather valuable customer data and feedback, which can be used to improve products, services, and customer interactions. This data-driven approach can help businesses make informed decisions. 7. **Personalization:** Advanced chatbots can use customer data to personalize interactions, making customers feel valued and understood. This personal touch can enhance customer loyalty. 8. **Multilingual Support:** WhatsApp chatbots can provide support in multiple languages, catering to a diverse customer base. 9. **Automation:** Chatbots can automate a wide range of tasks, such as order tracking, appointment scheduling, and providing product information. This streamlines processes and frees up human agents for more complex tasks. 10. **Reduced Response Time:** With chatbots, response times are almost instantaneous, reducing customer frustration and improving satisfaction. 11. **Marketing and Sales:** Businesses can use WhatsApp chatbots for marketing and sales purposes. Chatbots can provide product recommendations, send promotions, and guide customers through the sales funnel. 12. **Feedback and Surveys:** Chatbots can easily collect feedback from customers and conduct surveys, helping businesses gather insights for continuous improvement. 13. **Integration:** WhatsApp chatbots can be integrated with other business systems, such as CRM software, to provide a seamless and efficient customer experience. 14. **Cost-Efficiency:** Implementing a WhatsApp chatbot can be cost-effective in the long run. It reduces the need for human agents to handle routine queries and allows them to focus on more complex tasks. 15. **Competitive Advantage:** By embracing this technology, businesses can gain a competitive edge. Customers are increasingly expecting companies to be available on messaging platforms, and a well-implemented WhatsApp chatbot can set your business apart. A step-by-step guide to build a WhatsApp Chatbot: ---------------------------------------------------- Here's a step-by-step guide: **Step 1: Prepare Your WhatsApp Business Account** * Ensure you have a WhatsApp Business Account set up and verified. **Step 2: Access the WhatsApp Business API** * **Try [WhatsTool Business](https://whatstool.business/):** While many chatbot platforms have surfaced due to WhatsApp’s soaring popularity, WhatsTool can be a great choice. Our seamless integration, user-friendly design, and robust support make us the go-to platform over any other alternatives. **Step 3: Create Your Own Chatbot with WhatsTool** * **Understand Purpose:** With WhatsTool's chatbot builder, anticipate users queries and program your WhatsApp Chatbot according to their needs. * **Make Customized, Applicable Responses:** WhatsTool's connection point with the WhatsApp Business API allows you to get to user information (with authorizations), empowering automated responses custom-made to individual needs. **​Step 4: Test Your Chatbot** * Test your WhatsApp chatbot extensively to ensure it functions as expected. Test various scenarios to cover different user interactions. **Step 5: Ensure Compliance** * Ensure that your chatbot adheres to WhatsApp's policies and guidelines for business use. **Step 6: Go Live** * Once you're satisfied with the performance and have met all compliance requirements, you can go live with your WhatsApp chatbot. **Step 7: Promote Your Chatbot** * Promote your WhatsApp chatbot to your customers and encourage them to engage with it for support, information, or any other services you offer. **Step 8: Monitor and Maintain** * Continuously monitor the performance of your chatbot, gather user feedback, and make improvements as necessary to enhance its functionality and user experience. ​WhatsApp Chatbot Use Cases in Different Industries ------------------------------------------------------ WhatsApp Chatbot for E-commerce: ----------------------------------- * **Order Tracking:** Customers can check the status and location of their orders via chatbots. * **Product Recommendations:** Chatbots can suggest products based on customer preferences and browsing history. * **Customer Support:** Handling inquiries about returns, refunds, and order-related questions. **WhatsApp Chatbot for Banking and Finance:** --------------------------------------------- * **Account Balance and Transactions:** Chatbots can provide account information and transaction history. * **Fund Transfers:** Assisting users with transferring money between accounts or to other beneficiaries. * **Customer Service:** Resolving common banking inquiries and concerns. **WhatsApp Chatbot for Healthcare:** ------------------------------------ * **Appointment Scheduling:** Patients can book appointments with healthcare providers. * **Medication Reminders:** Chatbots can send medication reminders to patients. * **Symptom Checker:** Helping users assess their symptoms and provide initial health advice. **WhatsApp Chatbot for Travel and Hospitality:** ------------------------------------------------ * **Hotel Bookings:** Assisting customers in booking hotel rooms and providing reservation details. * **Flight Updates:** Delivering real-time flight status and gate changes. * **Local Recommendations:** Offering suggestions for nearby restaurants, attractions, and activities. **WhatsApp Chatbot for Retail:** -------------------------------- * **Inventory and Product Information:** Providing information about product availability and specifications. * **Store Locator:** Helping customers find the nearest store or branch. * **Promotions and Discounts:** Sending out promotional offers and discount codes. **WhatsApp Chatbot for Education:** ----------------------------------- * **Course Information:** Chatbots can offer details about courses, schedules, and fees. * **Admissions:** Assisting students with the application process and deadlines. * **Homework Help:** Providing answers to common questions or problems. **WhatsApp Chatbot for Real Estate:** ------------------------------------- * **Property Listings:** Chatbots can showcase available properties and answer queries about them. * **Virtual Tours:** Offering virtual property tours to prospective buyers. * **Scheduling Showings:** Allowing users to book appointments for property viewings. **WhatsApp Chatbot for Government and Public Services:** -------------------------------------------------------- * **Information Dissemination:** Providing citizens with information on government services, events, and policies. * **Complaint Handling:** Allowing citizens to report issues and receive updates on the status of their complaints. **WhatsApp Chatbot for Food and Beverage:** ------------------------------------------- * **Food Delivery:** Assisting users in placing food delivery orders. * **Table Reservations:** Enabling customers to book tables at restaurants. * **Menu and Specials:** Sharing menus and daily specials. **WhatsApp Chatbot for Customer Support:** ------------------------------------------ General Queries: Handling common inquiries and frequently asked questions. * **Troubleshooting:** Guiding users through troubleshooting steps for technical issues. * **Feedback and Surveys:** Collecting feedback and conducting customer satisfaction surveys. Watch video on how to create WhatsApp Chatbot  ---------------------------------------------- Read more on our amazing Features and resources : ------------------------------------------------- 1. [WhatsApp Multi-agent](https://whatstool.business/whatsapp-multi-agent)​ 2. [WhatsApp CRM](https://whatstool.business/whatsapp-crm)​ 3. [WhatsApp Message Templates](https://tools.whatstool.business/whatsapp-message-templates)  4. [WhatsApp Chatbot Templates](https://tools.whatstool.business/whatsapp-chatbot-template)​ 5. [WhatsApp QR Generator](https://tools.whatstool.business/whatsApp-QR-code-generator)​ 6. [WhatsApp Link Generator](https://tools.whatstool.business/whatsapp-link-generator) 7. [WhatsApp API](https://whatstool.business/whatsapp-api)​ 8. [WhatsApp API Pricing](https://tools.whatstool.business/whatsapp-api-pricing)​ 9. [WhatsApp Automation](https://blog.whatstool.business/whatsapp-automation/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Marketing Templates for New Year 2024 Author: Unknown Published: 2023-10-18 Tags: template messages, whatsapp marketing templates, whatsapp marketing festive URL: https://blog.whatstool.business/whatsapp-marketing-templates-new-year/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/festive-1697629061624-compressed.jpg) WhatsApp New Year Template Library-2024 Welcome to WhatsTool Business New Year Template Message Library. Drive more sales & conversions! Just copy-paste these WhatsApp Templates & start sending them on WhatsApp today!  **For D2C Companies:** ---------------------- 1. 🎉 "Happy New Year! Awaiting Happiness, 🎁 Get ready to unwrap amazing deals from \[Your Company Name\] in 2024. 🌟" 2. ✨ "This New Year, redefine your style with exclusive offers from \[Your Company Name\]. Fashion awaits! 👗" 3. 🆕 "New Year, new arrivals! Explore our collection and enjoy 20% off your first purchase at \[Your Company Name\]. 🛍️" 4. 🎆 "Step into the New Year with style. Shop now at \[Your Company Name\] for limited-time promotions. 💃" 5. 🚚 "Cheers to a fresh start! Avail free shipping on orders over $50 when you shop with \[Your Company Name\]. 📦" **For Gyms:** ------------- 1. 💪 "Happy New Year! Achieve your fitness goals with us in 2024. Special membership offers at \[Your Gym Name\] await you. 🏋️" 2. 🌟 "Welcome 2024 with a fit and fabulous you. Exclusive discounts on personal training sessions at \[Your Gym Name\]. 🧘" 3. 🏃 "Commit to a healthier you in 2024. Enjoy 15% off on annual gym memberships at \[Your Gym Name\]. 🏆" 4. 📊 "Your fitness journey begins here. Get a free fitness assessment at \[Your Gym Name\]. 📈" 5. 🏅 "Let's conquer your fitness resolutions together. Join our New Year group fitness challenge at \[Your Gym Name\]. 🎯" **For Online Clothing Stores:** ------------------------------- 1. 👗 "Ring in the New Year with style and elegance. Shop the latest collection at \[Your Store Name\] and enjoy 25% off. 💃" 2. 🥂 "Dress to impress in 2024 with \[Your Store Name\]. Explore New Year's Eve party outfits now! 🌟" 3. 🧣 "New Year, new wardrobe! Receive a free scarf with your $75+ purchase at \[Your Store Name\]. 🎀" 4. 💼 "Upgrade your fashion game for the New Year. Enjoy a 20% discount on accessories at \[Your Store Name\]. 👠" 5. 💄 "Stay fashion-forward in 2024 with \[Your Store Name\]. Follow us for weekly fashion tips and exclusive discounts. 💄" **For Electronic Appliance Stores:** ------------------------------------ 1. 🎮 "Happy New Year! Transform your home with the latest tech gadgets from \[Your Store Name\]. 🏠" 2. 💡 "Start 2024 with smart living. Special discounts on smart home devices await at \[Your Store Name\]. 🌐" 3. 🍳 "New Year, new appliances! Get 15% off on kitchen essentials at \[Your Store Name\]. 🍽️" 4. 💻 "Empower your 2024 with \[Your Store Name\]. Discover exclusive offers on laptops, tablets, and more! 💻" 5. 📢 "Don't miss our New Year clearance sale at \[Your Store Name\]. Limited stock available – act now! 📢" **For Grocery Marts:** ---------------------- 1. 🍎 "Celebrate the New Year with delicious savings! Find great deals on fresh produce and groceries at \[Your Store Name\]. 🛒" 2. 🍳 "Cook up something special in 2024! Enjoy amazing discounts on gourmet ingredients at \[Your Store Name\]. 🍽️" 3. 🛒 "Stock up for the New Year! Buy in bulk at \[Your Store Name\] and save big on your favorites. 🛍️" 4. 🏪 "New Year, same great savings. Shop at \[Your Store Name\] for everyday low prices. 🏪" 5. 🍽️ "Plan your meals for the year ahead with \[Your Store Name\]. Check out our weekly recipe ideas! 🍴" **For Ecommerce Companies:** ---------------------------- 1. 🛒 "Happy New Year from \[Your Ecommerce Store\]! Explore our online marketplace for unique New Year deals. 🌐" 2. 💌 "Get ready for a year of shopping joy! Subscribe to our newsletter for exclusive New Year offers. 📬" 3. 🚀 "New Year, new arrivals! Shop at \[Your Ecommerce Store\] and enjoy free express shipping. 📦" 4. 💼 "Discover a world of products at your fingertips in 2024 with \[Your Ecommerce Store\]. 🌍" 5. 💰 "Shop smart this New Year. Follow \[Your Ecommerce Store\] for flash sales and exclusive discounts. 💸" **For B2B Companies:** ---------------------- 1. 🤝 "Happy New Year from \[Your B2B Company\]! Let's work together for a prosperous 2024. Contact us for exclusive partnership opportunities. 📈" 2. 🚀 "Wishing you a year of business success. Explore our B2B solutions at \[Your B2B Company\]. 💼" 3. 🌐 "New Year, new strategies. Let \[Your B2B Company\] be your partner in innovation and success. 🌟" 4. 📊 "Resolve to optimize your operations in 2024. Connect with \[Your B2B Company\] for custom solutions. 📊" 5. 🤖 "Expand your professional network in the New Year. Join our B2B community at \[Your B2B Company\]. 🤖" **For Real Estate Companies:** ------------------------------ 1. 🏡 "Make your dreams come true in 2024 with a new home from \[Your Real Estate Company\]. Explore our latest listings. 🏡" 2. 🎉 "Happy New Year! Start the year in a new place. Contact us for exclusive real estate offers. 🏠" 3. 🏆 "Invest in your future this year. Find the perfect property with \[Your Real Estate Company\]. 🏆" 4. 🗝️ "New Year, new possibilities. Let's help you find your dream home at \[Your Real Estate Company\]. 🗝️" 5. 🌆 "It's time for a fresh start. Contact \[Your Real Estate Company\] for personalized real estate solutions. 🌆" ### ### Learn how to create WhatsApp marketing templates ### **Avail our festive offer** and run successful WhatsApp marketing campaigns here :  ### ​[https://whatstool.business/whatsapp-api-festive-season-sale](https://whatstool.business/whatsapp-api-festive-season-sale) [![whatsapp-marketing-diwali-templates](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/blog-image-festive-season-small-1697197146454-compressed.png)](https://write.superblog.ai/sites/supername/whatstool/posts/best-performing-whatsapp-marketing-diwali-templates-clngaq5cw337541wo3cqqjs94b/%E2%80%8Bhttps://whatstool.business/whatsapp-api-festive-season-sale) --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## 6 Ways to Drive Higher Conversions using WhatsApp this Festive Season Author: Unknown Published: 2023-10-16 Category: Top guide Tags: whatsapp marketing, whatsapp marketing festive URL: https://blog.whatstool.business/6-ways-to-drive-higher-conversions-using-whatsapp-this-festive-season-clnsutrbo714051vpmu0q7ovpw/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/durga-puja-1697459403109-compressed.jpg) The happy season is close to the corner and the festive season is that one time that every last one of us is attempting to snatch the best arrangements and limits on gadgets, style, gems, garments and then some, to check the start of another year. Statistics have observed that around 1.2 lakh crore worth of deals were made web based during the festive season the year before. Taking into account the fast expansion in web-based buys, this year is certainly scheduled to have more! This also means that there is going to be a lot more competition for online businesses when it comes to grabbing consumer attention. And that’s exactly where **[WhatsTool Business](https://whatstool.business/)** comes into the mix! In this guide, you’ll learn 6 ways you need to know for Navratri, Diwali and the festive season to get more sales. Why to choose WhatsApp as a marketing platform to increase sales this Festive Season? ------------------------------------------------------------------------------------- WhatsApp boasts over **2 billion** monthly active users worldwide. This vast user base presents a significant opportunity for businesses to reach a large and diverse audience through this platform, having an open rate of **98%**. **WhatsTool Business** is the Smartest WhatsApp Engagement Platform built on official WhatsApp Business API using which your business can: > **Automated Messaging:** Send automated messages and notifications to drive more sales. > > **Broadcasting:** Broadcast offers & discounts to unlimited users in one go (to opted-in users) > > **Integration:** Integrate with CRM and business tools. > > **Global Reach:** Connect with customers worldwide. > > **Analytics & retargeting:** Access data for insights and decision-making & Retarget users who are more likely to convert. > > **Customer Support:** Provide automated responsive customer service using Chatbots. > > **Cost-Effective:** Streamline operations and reduce costs. > > **Brand Recognition:** Get verified Green Tick on WhatsApp Driving higher conversions using WhatsApp during the festive season requires a strategic approach to engage with your audience effectively.  Here are 6 ways to boost your WhatsApp Sales: --------------------------------------------- 1. **Personalized Messaging:** Tailor your WhatsApp messages to individual preferences and behaviors. Use customer data to send personalized greetings, product recommendations, and exclusive offers. Personalization makes customers feel valued and more likely to convert. 2. **Festive-Themed Content:** Create festive-themed content such as images, videos, and GIFs to catch your audience's attention. Use WhatsApp Stories or status updates to showcase new products or special holiday promotions and encourage customers to engage with your content. 3. **Timely Reminders and Promotions:** Send timely reminders about upcoming festive sales, events, or promotions. Utilize WhatsApp's status updates, broadcast lists, or scheduled messages to ensure that your messages reach customers at the right time. 4. **Exclusive Offers and Discounts:** Provide exclusive discounts or offers to your WhatsApp subscribers. You can create a sense of urgency by offering limited-time deals or early access to your festive sales, encouraging immediate action. 5. **Chatbots for Instant Assistance:** Implement chatbots to provide instant customer support and assistance. Chatbots can help answer common queries, guide customers through the purchase process, and even make product recommendations, leading to increased conversions. 6. **User-Generated Content and Contests:** Encourage customers to share their festive experiences or reviews with your products. Run contests or giveaways that require participants to share their stories or images related to your brand. This not only boosts engagement but also generates user-generated content that can be leveraged for marketing. Get Started for WhatsApp Marketing with WhatsTool Business for The Festive Season! ### ​Using _WhatsTool Business_ you can: * **Broadcast Promotions, Offers & Discounts to Users: ****WhatsTool broadcasting** can boost sales by enabling businesses to send personalized, targeted messages to a wide audience simultaneously. This direct and real-time communication allows for immediate engagement with potential customers, making it easier to address inquiries, showcase products or services with rich media, and build and nurture customer relationships. By providing valuable content, promotions, and excellent customer support, WhatsApp broadcasting enhances brand visibility, customer loyalty, and ultimately leads to increased sales and conversions. * **Automate Notifications for Order Confirmation, Delivery Updates:**​ With WhatsTool Business's automated notifications can significantly boost sales by delivering timely, personalized, and relevant messages to customers. Through automation, businesses can send order confirmations, shipping updates, product recommendations, and abandoned cart reminders, creating a seamless and engaging customer experience. These automated notifications can also leverage customer data and behavior patterns to send tailored promotions, discounts, and cross-selling suggestions, driving higher conversion rates and increasing revenue. By leveraging WhatsApp's direct and trusted channel for communication, API automation fosters customer loyalty, reduces friction in the buying process, and ultimately leads to a more efficient and effective sales strategy. * **Send actionable messages with clickable buttons:**​ Sending actionable messages with clickable buttons can significantly boost sales on WhatsApp by increasing user engagement and simplifying the buying process. When customers receive messages with buttons that allow them to take immediate actions, such as "**Buy Now**," "**Learn More**," or "**Add to Cart**," it reduces friction in the sales journey. These buttons make it easy for customers to make purchasing decisions and interact with your products or services directly within the chat. This streamlined experience enhances convenience, encourages impulse buying, and drives higher conversion rates. Additionally, actionable messages can also be used for personalized recommendations, surveys, feedback collection, and other interactions that help tailor offerings to individual preferences, further optimizing sales efforts. Overall, clickable buttons in WhatsApp messages empower customers and create a more efficient and effective sales channel. * **Retarget users who you believe are potentials:**​ ​Retargeting users who are more likely to convert on WhatsApp can significantly boost sales by leveraging the existing interest of potential customers. _By identifying users who have previously engaged with your brand or demonstrated high intent, you can send personalized messages that cater to their specific needs and preferences_. Whether it's reminding them of abandoned carts, offering tailored product recommendations, or providing exclusive discounts, these targeted efforts make it easier for users to make purchasing decisions. Additionally, the real-time nature of **WhatsTool Business** allows for immediate customer support, addressing any doubts or questions and ultimately nurturing them towards a conversion. Overall, retargeting ensures that your marketing efforts are focused on the most promising leads, increasing the likelihood of sales and revenue growth. * **Integrate WhatsApp Chatbot to automate customer support: **Integrating a WhatsApp [chatbot](https://whatstool.business/chatbots) using **WhatsTool Business** to automate customer support can significantly boost sales by enhancing the overall customer experience. Chatbots provide instant responses to customer inquiries, ensuring quick and efficient support 24/7. This level of responsiveness not only fosters customer satisfaction but also reduces the likelihood of potential buyers abandoning their inquiries or transactions due to delays. Additionally, chatbots can guide customers through the sales process, recommend products or services, and even facilitate direct purchases, streamlining the buying journey and increasing conversion rates. By automating routine support tasks, businesses can allocate human agents to more complex issues, further improving the quality of customer interactions. Ultimately, a well-integrated WhatsApp chatbot not only improves customer satisfaction but also drives sales through seamless and efficient customer support. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Join the festivities and make this year the best for your business! Author: Unknown Published: 2023-10-12 Tags: diwali marketing templates, whatsapp marketing festive URL: https://blog.whatstool.business/join-the-festivities-and-make-this-year-the-best-for-your-business-clnnav2la2918891wo3etyt1dqk/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/durga-puja-1697200933236-compressed.jpg) Why is the festive season important for businesses? ------------------------------------------------------ In India, it is Navaratri that kicks off the festive season. After which comes Dussehra and Diwali which are the highlights of the Indian festivals. The holiday season typically begins a few days after Diwali, for Christmas and New Year in December. The festive season holds great significance for businesses when it comes to maximizing sales for several compelling reasons. First and foremost, it's a time when consumer spending typically surges as people are in a more generous and celebratory mood. The exchange of gifts, holiday gatherings, and the desire to treat oneself or loved ones all drive increased demand for products and services. Moreover, businesses often offer special promotions, discounts, and exclusive festive-themed products to attract customers, further stimulating sales. The festive season also creates a sense of urgency and scarcity, encouraging impulse purchases. Effective marketing and advertising campaigns during this time can capture the attention of a larger audience. Overall, the festive season represents a critical window of opportunity for businesses to boost revenue, clear inventory, and solidify customer loyalty by providing memorable experiences during a time of heightened consumer engagement. How to make the most of the festive season with WhatsApp Marketing? ------------------------------------------------------------------- 1. **Do your research:** You should have a good idea of what your consumers like and what they do not. You should analyze the last few years’ sales data and marketing campaigns to see what had worked in your favor. 2. **Create Engaging Content:** Craft festive-themed messages, images, and videos to capture the holiday spirit. Offer exclusive deals, sneak peeks, and holiday-related content. 3. **Segment Your Audience:** Divide your WhatsApp subscribers into segments based on their preferences and behaviors. Send personalized messages and offers to each segment. 4. **Flash Sales and Limited-Time Offers:** Create a sense of urgency by promoting flash sales and limited-time offers exclusively to your WhatsApp subscribers. 5. **Customer Support and Assistance:** Provide responsive customer support through WhatsApp, helping customers with their inquiries and purchase decisions in real time. 6. **Order Updates and Tracking:** Send order confirmation, shipment tracking, and delivery notifications via WhatsApp to keep customers informed and engaged. 7. **User-Generated Content:** Encourage customers to share their festive experiences with your products. Feature user-generated content on your WhatsApp status or group chats. 8. **Interactive Polls and Surveys:** Engage your audience with polls and surveys to gather insights on their holiday preferences, which can inform your marketing strategies. 9. **WhatsApp Status Updates:** Post regular status updates with product highlights, festive wishes, and behind-the-scenes content to keep your audience engaged. 10. **Festive Contests and Giveaways:** Organize WhatsApp-based contests and giveaways, with participants required to invite friends to your WhatsApp list for a chance to win prizes. 11. **Cross-Promotion:** Promote your WhatsApp channel on other marketing channels, like your website, email, and social media, to drive more subscribers. 12. **Optimize for Mobile:** Ensure that your WhatsApp messages and content are mobile-friendly, as many users access WhatsApp on their smartphones. 13. **Analytics and Feedback:** Use WhatsApp Business API or other analytics tools to measure the performance of your WhatsApp campaigns and gather feedback from your audience. 14. **Compliance with WhatsApp Policies:** Be aware of WhatsApp's business policies and regulations. Ensure you have consent from your subscribers and respect their privacy. Suggestable that you choose an official WhatsApp Business API platform provider like **[WhatsTool Business](https://whatstool.business/).** 15. **Cross-Sell and Upsell:** Suggest related products or upsell opportunities within your WhatsApp messages, encouraging customers to increase their order value. 16. **Personalization:** Tailor your WhatsApp messages to individual subscribers, using their names and referencing past interactions or purchases. 17. **Follow-Up and Abandoned Carts:** Send reminders and follow-up messages to users who abandoned their shopping carts on your website, offering assistance or incentives to complete their purchase. 18. **Festive Chatbots:** By using [WhatsTool Business](https://whatstool.business/chatbots) platform, implement chatbots for automated responses and customer interactions, which is so effective especially during high-traffic periods. ### ### Key Takeaways During festive season WhatsApp marketing, it's crucial to avoid several pitfalls to ensure a successful campaign. First, avoid overwhelming your audience with excessive messages, as this can lead to fatigue and annoyance. Second, don't forget to personalize your messages for a more individual touch. Third, precise targeting is essential; messages sent to the wrong audience can result in low engagement. Furthermore, respecting data privacy and securing user consent is paramount to prevent legal issues. Always ensure that your content is mobile-optimized, provide a clear call to action, maintain consistent branding, and avoid spammy tactics. Regularly test your messages and strategies and utilize analytics to measure and optimize your campaign's performance. By sidestepping these errors, you can conduct a more effective and respectful festive season WhatsApp marketing campaign that resonates with your audience and drives positive results. **In conclusion**, effective WhatsApp marketing during festive seasons can be a game-changer for businesses by capitalizing on the heightened consumer engagement and spending during these special occasions. By crafting personalized, value-driven messages, businesses can strengthen customer relationships, increase brand visibility, drive sales, and foster a sense of loyalty among their target audience. However, it is crucial to respect privacy and avoid spammy tactics to ensure a positive brand image and compliance with WhatsApp's policies, ultimately reaping the benefits of festive season marketing in a responsible and effective manner. ​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to specifically target Indian Audience this Diwali to maximize the sales? Author: Unknown Published: 2023-10-10 Tags: whatsapp api, whatsapp marketing festive URL: https://blog.whatstool.business/how-to-specifically-target-indian-audience-this-diwali-to-maximize-the-sales-clnkb68hw1572811wo33bn7xa3l/ ![](https://superblog.supercdn.cloud/site_cuid_clmt68s0b699643uno4vmxmaq1/images/diwali-with-whatstool-1697084349213-compressed.png) Targeting the Indian audience on WhatsApp during Diwali is crucial to maximize sales because it aligns with a major cultural and shopping event in India. Diwali is a time of heightened consumer activity and gift-giving, making it an ideal opportunity to reach potential customers. WhatsApp is an incredibly popular communication platform in India and using it to deliver personalized Diwali promotions and offers allows businesses to tap into the festive spirit and connect with a vast and diverse consumer base. It not only facilitates convenient and direct communication but also offers a platform for building customer trust and loyalty, ultimately driving higher sales and revenue during this significant season. Diwali is one of the most significant festivals in India and for the Indian diaspora worldwide. It signifies a time of celebration, gift-giving, and heightened consumer spending. Leveraging this festive season through _WhatsApp campaigns can help businesses tap into a substantial market and boost sales_. Understanding the Indian festive Audience -------------------------------------------- The Indian festive audience for WhatsApp marketing is characterized by a diverse and culturally rich population with a deep attachment to traditions and celebrations. During festive seasons like Diwali, they are highly receptive to personalized, visually appealing, and emotionally resonant content that reflects their cultural values and customs. They appreciate exclusive offers, discounts, and promotions, and expect a seamless shopping experience, often preferring mobile payment options like UPI. Building trust through responsive customer support and respectful engagement is key, as is recognizing the linguistic and regional diversity of India to tailor content effectively. Embracing WhatsApp as a primary communication channel during festivals is essential, as it allows businesses to connect with this audience in a direct and personal way, ultimately driving engagement and sales. Imagine you're a lifestyle company. Your target audience is as diverse as the festivals celebrated across the Indian subcontinent—from the grandeur of Diwali and Navratri in the North to the exuberance of Pongal and Onam in the South. How do you navigate this intricate landscape? The key is to delve deep into the rich cultural narratives of each festival, tailoring messages that resonate with these heartfelt traditions. WhatsApp, with its unparalleled reach in India, becomes your compass in this journey. The platform's robust features allow you to segment your audience based on regions, languages, and even specific festive nuances. For instance, you could send Diwali greetings in Hindi to your North Indian clientele while dispatching Onam wishes in Malayalam to customers in Kerala. The Art of Preparing Festive Messages The art of writing festive messages for WhatsApp marketing involves a delicate balance of creativity, authenticity, and relevance. Craft messages that evoke the spirit of the festival, using cultural symbols and traditions that resonate with your target audience. Keep the tone warm, friendly, and inclusive, making recipients feel like they're part of a special celebration. Highlight the value of your products or services by linking them to the festivities, whether through special offers, limited-time promotions, or thoughtful gift suggestions. Inject a sense of urgency and exclusivity to drive action, and always express gratitude for the customer's support and loyalty during the festive season. ### Key Factors 1. **Know Your Audience:** Understand their cultural significance of the festival. 2. **Personalization:** Address recipients by name and use a friendly, conversational tone. 3. **Visual Appeal:** Incorporate festive images and emojis. 4. **Exclusive Offers:** Highlight limited time deals to create urgency. 5. **Conciseness:** Keep messages short and to the point. 6. **Mobile-Friendly:** Optimize for easy readability on mobile devices. 7. **Express Gratitude:** Show appreciation and goodwill to build a positive brand image. The significance of Media in Festive Campaigns ------------------------------------------------- Convincing visuals describe stories as well as summon feelings, particularly during celebrations. Whether it's a Diwali crusade enhanced with pictures of shining diyas or a Holi crusade sprinkled with colors, the right visuals can make your messages wake up. The WhatsApp Business Stage upholds different media types, including pictures, recordings, and even reports, permitting you to get innovative with your happy missions. The significance of media in festive campaigns adds an exciting and immersive dimension to their festive experience. It captures the spirit and traditions of the season, making the campaign more relatable and engaging. Vibrant media content like images, videos, and GIFs can entertain and evoke emotions, connecting the audience to the festive mood. This emotional connection, in turn, can boost sales in several ways. It helps create a positive and memorable brand association, making customers more likely to choose your products or services when they are in a buying mindset during the festive season. Additionally, visual content can showcase your offerings, highlighting their value and relevance to the festive occasion, thereby prompting purchase decisions. The shareability of multimedia content can also expand your reach as satisfied customers may share it with their networks, driving more potential buyers to your products or services. In summary, media's vibrancy in festive campaigns enhances audience engagement, emotional connection, and product relevance, ultimately contributing to increased sales during the festive period. ### Key factors to use Media in Festive Campaigns 1. **Festive Visuals:** Create visually appealing images and videos that align with the festive theme and highlight your products or services. 2. **Product Showcases:** Use media to showcase your offerings in a way that demonstrates their value and relevance to the festivities. Include special deals or discounts. 3. **User-Generated Content:** Encourage customers to share their own festive experiences with your products. Share user-generated photos and videos as part of your campaign. 4. **Interactive Elements:** Integrate interactive content such as polls, quizzes, and contests into your media to engage your audience and drive participation. 5. **Emotional Storytelling:** Craft narratives that evoke emotions and connect with the spirit of the festival. Share stories of how your products or services enhance the festive season. 6. **Call to Action (CTA):** Include clear and compelling CTAs in your media, directing users to make a purchase, visit your website, or participate in a promotion. 7. **Shareability:** Make it easy for your audience to share your media content with their contacts by providing sharing buttons or encouraging them to forward the messages. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How you can Prepare for the Upcoming Diwali WhatsApp campaigns? Author: Unknown Published: 2023-10-10 Tags: whatstool business api, whatsapp marketing festive URL: https://blog.whatstool.business/how-you-can-prepare-for-the-upcoming-diwali-whatsapp-campaigns-clnkb62xh1572771wo37ntsoo4y/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/diwali-with-whatstool-1696945409656-compressed.png) Why is it crucial to get prepared for upcoming Diwali WhatsApp Campaigns? ------------------------------------------------------------------------- Preparing for upcoming Diwali WhatsApp campaigns is essential for businesses for several compelling reasons. **Firstly**, Diwali is one of the most significant festivals in India and for the Indian diaspora worldwide. It signifies a time of celebration, gift-giving, and heightened consumer spending. Leveraging this festive season through WhatsApp campaigns can help businesses tap into a substantial market and boost sales. **Secondly**, WhatsApp is an incredibly popular and widely used messaging platform, especially in India. It offers a direct and intimate communication channel with customers, enabling businesses to engage with their target audience personally. By planning and executing Diwali campaigns on WhatsApp, businesses can establish a more personal connection with their customers, fostering trust and loyalty. **Thirdly**, competition during the Diwali season is intense, with various businesses vying for consumers' attention. Preparing in advance allows a business to stand out with creative and well-thought-out campaigns, ensuring that their message doesn't get lost in the noise. Effective campaigns can help create brand awareness and visibility, which can have long-term benefits beyond the festive season. **Moreover**, preparing for Diwali WhatsApp campaigns enables businesses to align their marketing efforts with the cultural and emotional significance of the festival. Tailored campaigns that resonate with the festive spirit can strike an emotional chord with consumers, making them more likely to engage with the brand and make purchases. **Lastly**, by planning ahead, businesses can efficiently allocate resources, set clear objectives, and monitor campaign performance. This data-driven approach helps in measuring the ROI of their campaigns, making it easier to refine strategies and improve future marketing efforts. **In conclusion**, preparing for Diwali WhatsApp campaigns is crucial for businesses as it allows them to leverage the festive season's cultural and economic significance, connect with customers on a personal level, and stand out in a competitive market. By doing so, businesses can not only boost short-term sales but also build lasting relationships with their customers and strengthen their brand presence. ### Strategies to prepare for upcoming Diwali WhatsApp Campaigns to skyrocket the sales: You must first develop your festive season marketing strategy. Only then will you be able to capture your customers' attention and make the most of the festive season! Here are some tips, 1. **Segment Your Audience:** Start by segmenting your WhatsApp contacts based on factors like location, purchase history, and preferences. This allows you to send targeted and personalized messages to different groups, increasing the chances of conversion. 2. Create Compelling Content: Develop high-quality, festive-themed content, including images, videos, GIFs, and text messages that resonate with the Diwali spirit. Highlight special Diwali promotions, discounts, and exclusive offers to entice your audience. 3. Countdown Campaign: Launch a countdown campaign a few weeks before Diwali, building anticipation and excitement. Share daily or weekly Diwali-related content, offers, or sneak peeks to keep your audience engaged and coming back for more. 4. Exclusive Discounts and Promotions: Offer exclusive Diwali discounts and promotions to your WhatsApp subscribers. Make customers feel like they are getting a special deal by being a part of your WhatsApp list. 5. Interactive Content: Engage your audience with interactive content like polls, quizzes, and contests. These activities can boost interaction and make customers feel more connected to your brand. 6. Automated Responses: Set up automated responses for common queries and requests. This ensures that your customers receive timely information and assistance even during peak campaign periods. 7. Limited-Time Offers: Create a sense of urgency by promoting limited-time offers that expire on Diwali day or shortly after. Use persuasive language to encourage immediate action. 8. User-Generated Content: Encourage your customers to share their Diwali experiences with your products through user-generated content. Share these on your WhatsApp status or stories to build social proof and trust. 9. Cross-Promotion: Collaborate with complementary businesses for cross-promotional campaigns. This can expand your reach to a wider audience and lead to mutual benefits. 10. Leverage WhatsApp Business Tools: Take advantage of WhatsApp Business features such as catalogs, automated greetings, and quick replies to streamline your sales process and provide a seamless shopping experience. 11. A/B Testing: Experiment with different messaging styles, visuals, and calls to action. A/B testing can help you identify what resonates best with your audience and refine your campaign accordingly. 12. Measure and Optimize: Track the performance of your WhatsApp campaigns using analytics tools. Monitor key metrics such as open rates, click-through rates, and conversion rates. Use this data to make real-time adjustments and improve your campaign's effectiveness. 13. Customer Support: Ensure that your customer support team is well-prepared to handle increased inquiries during the Diwali campaign. Prompt and helpful responses can lead to higher customer satisfaction and loyalty. How could WhatsApp API play a significant role in boosting Diwali Sales? ------------------------------------------------------------------------ WhatsApp API features can significantly boost Diwali sales by facilitating personalized and efficient communication. You can use rich media messaging to create eye-catching Diwali-themed content that showcases your products and promotions. Segmentation allows you to target specific customer groups with tailored offers, maximizing the chances of conversion. Automation ensures that your Diwali greetings, promotions, and reminders are delivered at the optimal times, even during the holiday rush. Integrating your catalog or online store with WhatsApp enables customers to inquire about and purchase products directly within the chat, providing a seamless shopping experience. By leveraging these features, you can engage with your audience effectively, drive sales, and enhance customer satisfaction during the festive season. However, WhatsApp does not provide a direct platform to use the API and for that you can connect with best suitable official WhatsApp API platform like **WhatsTool Business** to access all its features at a very affordable cost. * **Broadcast Diwali Promotions, Offers & Discounts to Users: ****WhatsTool broadcasting** can boost sales by enabling businesses to send personalized, targeted messages to a wide audience simultaneously. This direct and real-time communication allows for immediate engagement with potential customers, making it easier to address inquiries, showcase products or services with rich media, and build and nurture customer relationships. By providing valuable content, promotions, and excellent customer support, WhatsApp broadcasting enhances brand visibility, customer loyalty, and ultimately leads to increased sales and conversions. * **Automate Notifications for Order Confirmation, Delivery Updates:**​ With WhatsTool Business's automated notifications can significantly boost sales by delivering timely, personalized, and relevant messages to customers. Through automation, businesses can send order confirmations, shipping updates, product recommendations, and abandoned cart reminders, creating a seamless and engaging customer experience. These automated notifications can also leverage customer data and behavior patterns to send tailored promotions, discounts, and cross-selling suggestions, driving higher conversion rates and increasing revenue. By leveraging WhatsApp's direct and trusted channel for communication, API automation fosters customer loyalty, reduces friction in the buying process, and ultimately leads to a more efficient and effective sales strategy. * **Send actionable messages with clickable buttons:**​ Sending actionable messages with clickable buttons can significantly boost sales on WhatsApp by increasing user engagement and simplifying the buying process. When customers receive messages with buttons that allow them to take immediate actions, such as "**Buy Now**," "**Learn More**," or "**Add to Cart**," it reduces friction in the sales journey. These buttons make it easy for customers to make purchasing decisions and interact with your products or services directly within the chat. This streamlined experience enhances convenience, encourages impulse buying, and drives higher conversion rates. Additionally, actionable messages can also be used for personalized recommendations, surveys, feedback collection, and other interactions that help tailor offerings to individual preferences, further optimizing sales efforts. Overall, clickable buttons in WhatsApp messages empower customers and create a more efficient and effective sales channel. * **Retarget users who you believe are potentials:**​ ​Retargeting users who are more likely to convert on WhatsApp can significantly boost sales by leveraging the existing interest of potential customers. _By identifying users who have previously engaged with your brand or demonstrated high intent, you can send personalized messages that cater to their specific needs and preferences_. Whether it's reminding them of abandoned carts, offering tailored product recommendations, or providing exclusive discounts, these targeted efforts make it easier for users to make purchasing decisions. Additionally, the real-time nature of **WhatsTool Business** allows for immediate customer support, addressing any doubts or questions and ultimately nurturing them towards a conversion. Overall, retargeting ensures that your marketing efforts are focused on the most promising leads, increasing the likelihood of sales and revenue growth. * **Integrate WhatsApp Chatbot to automate customer support: **Integrating a WhatsApp chatbot using **[WhatsTool Business](https://whatstool.business/)** to automate customer support can significantly boost sales by enhancing the overall customer experience. Chatbots provide instant responses to customer inquiries, ensuring quick and efficient support 24/7. This level of responsiveness not only fosters customer satisfaction but also reduces the likelihood of potential buyers abandoning their inquiries or transactions due to delays. Additionally, chatbots can guide customers through the sales process, recommend products or services, and even facilitate direct purchases, streamlining the buying journey and increasing conversion rates. By automating routine support tasks, businesses can allocate human agents to more complex issues, further improving the quality of customer interactions. Ultimately, a well-integrated WhatsApp chatbot not only improves customer satisfaction but also drives sales through seamless and efficient customer support. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Best Performing Whatsapp Marketing Diwali templates Author: Unknown Published: 2023-10-07 Meta Title: 50+ WhatsApp Marketing Diwali Templates Meta Description: Curated list of 50 plus best performing whatsApp marketing templates for Diwali. Ready to use templates. Tags: whatsapp marketing templates, diwali marketing templates, festive marketing templates, whatsapp marketing festive URL: https://blog.whatstool.business/whatsapp-marketing-diwali-templates/ We have curated 50+ high-performing templates for Diwali for different industries and sectors. For this, we studied and experimented with over 500 different variations of templates and shortlisted 50 top-performing ones from the lot. Contents * [Diwali Greetings Templates](#diwali-greetings-templates) * [E-commerce WhatsApp Marketing Templates](#e-commerce-whatsapp-marketing-templates) * [D2C WhatsApp Marketing Templates](#d2c-whatsapp-marketing-templates) * [Shopping Mart Templates](#shopping-mart-templates) * [Electronic Appliances Mart Templates](#electronic-appliances-mart-templates) * [Clothing store WhatsApp Marketing Templates](#clothing-store-whatsapp-marketing-templates) * [Avail of our festive offer and run successful WhatsApp marketing campaigns here :](#avail-of-our-festive-offer-and-run-successful-whatsapp-marketing-campaigns-here)  Diwali Greetings Templates -------------------------- **1.**  ![whatsapp marketing template diwali](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-markting-template-diwali-1-1696707540824-compressed.png) **Template Text :**  Hey { Name }, Happy Diwali 🪔 We wish you a very happy, safe and prosperous Diwali for you and Your family. **2.** Hi { Name }, Wishing you and your family a Diwali filled with joy, happiness, and prosperity. May this festival of lights bring light into your life. Happy Diwali! 🪔 **3.** Hello { Name }, On this auspicious occasion of Diwali, may Lord Ganesha and Goddess Lakshmi bless you with health, wealth, and happiness. Happy Diwali! 🎉 **4.**  Hi { Name }, Let the sparks of Diwali light up your life with happiness and success. Wishing you a bright and joyful Diwali! 🧨 **5.** Hey { Name }, As we light up our homes with diyas and rangoli, may your life be filled with colors of love and happiness. Happy Diwali! 🚀 **6.**  Hello { Name }, Diwali is a time to come together with family and friends. Wishing you a Diwali filled with love and togetherness. Happy Diwali! 🧨 **7.** Hey { Name }, May your life be as sweet as the sweets you enjoy this Diwali. Sending you warm wishes and delicious treats. Happy Diwali!  🚀 **8.** Hey { Name }, May this Diwali bring prosperity and success to your doorstep. Wishing you a year full of opportunities. Happy Diwali!🧨 **9.** Hello { Name }, Diwali - the festival of lights, brings brightness into our lives. May your path always be illuminated. Happy Diwali! 🪔 **10.** Hey { Name }, Just as the sky lights up with fireworks, may your life be filled with excitement and joy. Happy Diwali!  🚀 **11.** Hey { Name }, May you find inner peace and spiritual enlightenment this Diwali. Sending you blessings and good vibes. Happy Diwali! **12.** Hello { Name }, Like a candle in the dark, you bring light to my life. Wishing you a warm and wonderful Diwali. Happy Diwali!  🚀 **13.** Hey { Name }, Diwali is here, bringing with it joy and cheer. Wishing you a Diwali filled with laughter and love. Happy Diwali! **14.** Hey { Name }, As we celebrate the traditions of Diwali, may your life be blessed with tradition, culture, and happiness. Happy Diwali!  🚀 **15.** Hello { Name }, Diwali reminds us of the importance of unity and togetherness. May we all come together and celebrate as one. Happy Diwali! 🪔 **16.** Hey { Name }, Diwali is a time for sweets, lights, and laughter. Wishing you all the delights of this beautiful festival. Happy Diwali!  🚀 **17.** Hi { Name }, As we light the diyas, may they remove all darkness from your life and fill it with brightness. Happy Diwali! 🪔 **18.** Hi { Name }, Wishing you a Diwali that shines brighter than fireworks, fills your heart with joy, and brings you success. Happy Diwali! 🪔 **19.** Hello { Name }, This Diwali, I'm sending you all my love and best wishes. May your life be as bright and beautiful as this festival. Happy Diwali!  🚀 **20.** Hi { Name }, A very happy diwali to you and your family from all of us at { Company Name }. Diwali offers templates **21.**  ![WhatsApp Marketing Template Diwali ](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-marketing-template-diwali-2-1696707740124-compressed.png) **Template Text :**  Hurry up! Grab the products before they run out. This Diwali Sale get up to 30% off on all the products. **22. Jewellery Sector** ![WhatsApp Marketing Template Diwali](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-marketing-template-diwali-3-1696707860075-compressed.png) **Template Text :**  Diwali offers are live. 🎊  Get upto 30 % off on any purchases on gold jewellery. Visit our nearest store to avail the offer.  Offer ends this Friday. CTA : Contact Us **23.**  **Template Text :**  The Diwali sale is live! 🎊  Get up to 30% off on any purchase of gold products.  The offer is active till this Friday. E-commerce WhatsApp Marketing Templates --------------------------------------- **24\. Flash sale** 🎉 Hurry! Our flash sale is on! Get \[X%\] off on \[Product Category\] until \[Date\]. Shop now: \[Website Link\] **25\. New Arrivals** Discover our latest arrivals in \[Product Category\]! Upgrade your style today. Shop now: \[Website Link\] **26\. Abandoned Cart** 🛒 Noticed something left in your cart? Complete your purchase now and enjoy \[X%\] off with code: CARTSAVE. Shop now: \[Website Link\] **27\. Exclusive discount** 🎁 Exclusive offer just for you! Use code: SPECIAL\[X\] to get \[X%\] off your next purchase. Shop now: \[Website Link\] **28\. Seasonal Sale** 🍂 Fall into savings with our Autumn Sale! Get up to \[X%\] off on selected items. Shop now: \[Website Link\] D2C WhatsApp Marketing Templates -------------------------------- **29\. Product Spotlight** Introducing our newest product, \[Product Name\]! Experience the future of \[Product Category\]. Buy now: \[Website Link\] **30\. Limited Edition** 🌟 Don't miss out on our limited edition \[Product Name\]. Get yours before it's gone! Shop now: \[Website Link\] **31\. Loyalty Program** Hi { Name } Join our loyalty program and earn rewards with every purchase! Learn more: \[Loyalty Program Link\] **32\. Refer a friend** Refer a friend and both of you get \[X%\] off your next purchase! Share the love: \[Referral Link\] **33\. Subscription offer** Subscribe today and enjoy \[X%\] off your first month! Unlock premium features now: \[Subscription Link\] Shopping Mart Templates ----------------------- **34\. Weekly Deals** 🛒 Stock up your kitchen with our weekly deals! Get discounts on your favorite groceries. Shop now: \[Online Grocery Store Link\] **35\. Free Delivery** Enjoy free delivery on orders over \[Minimum Amount\]. Shop hassle-free for your groceries today! **36\. Fresh Produce** 🍅 Taste the freshness! Get farm-fresh fruits and vegetables delivered to your doorstep. Order now: \[Online Grocery Store Link\] **37\. Bulk Discounts** Buying in bulk? Save more! Get \[X%\] off on bulk orders of select products. Shop now: \[Online Grocery Store Link\] **38\. Meal Kit Promotion** Cooking made easy! Try our meal kits and get \[X%\] off your first order. Order now: \[Online Grocery Store Link\] Electronic Appliances Mart Templates ------------------------------------ **39\. Appliance Sale** Upgrade your home with our Appliance Sale! Save big on \[Product Category\]. Shop now: \[Appliance Store Link\] **40\. Best Sellers** Discover our best-selling appliances! Get \[X%\] off on top-rated products. Shop now: \[Appliance Store Link\] **41\. Extended Warranty** Hello { name } Protect your investment!  Extend your warranty on select appliances.  Learn more: \[Warranty Information Link\] **42\. Smart Home Tech** Hey {Name }! Transform your home into a smart home!  Explore our range of smart devices today.  Shop now: \[Appliance Store Link\] **43\. Template Clearance Sale** Clearance Alert!  Limited stock on discounted appliances.  Grab yours before they're gone.  Shop now: \[Appliance Store Link\] Clothing store WhatsApp Marketing Templates ------------------------------------------- **44.** Hi {Name} Our Diwali clearance Sale is live. Visit our store to grab your favorite outfits now! **45.** Hi { Name } This Diwali visit our store with your family to get upto flat 40% off. Offer Valid till Saturday. See you! **46.** Happy Diwali! We are here to make your festive season even merrier. Upto 30% off in Winter apparells. CTA : Get Coupon Code **47.** Hey { Name }, Flash sale live! Grab the products before they run out. CTA : Access offer **48.** Hello { Name }, Wishing you and your family a very happy Diwali. Limited time offer live now. 🛍️ CTA : Buy Now **49.** Happy Diwali! New arrivals alert! There are a range of new collections that we are sure you would love. Do visit our nearest store. **50.** Diwali Dhamaka offer 🧨 Get the best deals at throw-away rates. Shop now! CTA : Get the Coupon Code Learn how to create WhatsApp marketing templates ### **Avail our festive offer** and run successful WhatsApp marketing campaigns here :  ​[https://whatstool.business/whatsapp-api-festive-season-sale](https://whatstool.business/whatsapp-api-festive-season-sale) [![whatsapp-marketing-diwali-templates](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/blog-image-festive-season-small-1697197146454-compressed.png)](https://write.superblog.ai/sites/supername/whatstool/posts/best-performing-whatsapp-marketing-diwali-templates-clngaq5cw337541wo3cqqjs94b/​https://whatstool.business/whatsapp-api-festive-season-sale) --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to scale your sales during Diwali with WhatsApp API broadcast? Author: Unknown Published: 2023-10-07 Tags: automation, whatstool business api URL: https://blog.whatstool.business/how-to-scale-your-sales-during-diwali-with-whatsapp-api-broadcast-clng5lszt311701wo3v9u4ecwi/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/diwali-with-whatstool-1696703048610-compressed.png) The happy season is close to the corner and Diwali is that one time that every last one of us is attempting to snatch the best arrangements and limits on gadgets, style, gems, garments and then some, to check the start of another year. This festive season skyrocket your business sales with WhatsTool Business via WhatsApp Broadcasting. What can Businesses expect from WhatsApp Broadcasting for 2023 Diwali Sales? ---------------------------------------------------------------------------- Businesses can expect significant benefits from Diwali sales using WhatsApp broadcasting. This powerful tool allows businesses to reach a wide and engaged audience during a peak shopping season. Through personalized Diwali-themed messages, businesses can promote special offers, discounts, and festive products, which can lead to a surge in sales. WhatsApp broadcasting enables efficient communication with opted-in customers, enhancing brand loyalty and customer engagement. Additionally, scheduling broadcasts ensures messages are delivered at the right times, maximizing their impact. With the ability to provide quick customer support and handle inquiries directly on the platform, businesses can offer a seamless shopping experience, fostering long-term customer relationships and, ultimately, increased revenue and growth during the Diwali season. What is WhatsApp Broadcast? ------------------------------ WhatsApp Broadcast is a unique feature that empowers users to send a single message to numerous recipients without the need for a traditional group chat, directly on WhatsApp. What sets it apart is that it maintains individual privacy; each recipient receives the message in a private, one-on-one conversation with the sender. This means that recipients cannot see who else received the message, nor can they interact with each other in the same chat. Replies to the broadcasted message are sent directly to the sender, allowing for discreet and efficient mass communication while preserving the confidentiality of recipient lists and individual conversations. Typically, WhatsApp Broadcast has a recipient limit, usually set at 256 contacts with WhatsApp Business App whereas with WhatsApp API it can go up to unlimited, making it suitable for disseminating announcements, updates, or information to a specific group without the complexities of managing a full-fledged group chat. How are Businesses using WhatsApp API to send broadcast effectively? -------------------------------------------------------------------- Businesses effectively utilize the WhatsApp API for broadcast messaging to boost Diwali sales in several strategic ways. First, they segment their customer base into groups based on preferences, demographics, and buying history. This allows for highly targeted broadcasts, ensuring that each message resonates with the right audience. During Diwali, businesses craft engaging, Diwali-themed content, such as exclusive discounts, festive greetings, and limited-time offers, and schedule these broadcasts to reach customers during peak shopping periods. They make use of WhatsApp's approved message templates to maintain compliance with the platform's policies, ensuring that their broadcasts are both effective and legally sound. Secondly, businesses leverage the immediacy and convenience of WhatsApp to provide exceptional customer service. They handle inquiries, provide product information, and address customer concerns directly through WhatsApp broadcasts, offering a seamless shopping experience. This not only boosts customer satisfaction but also encourages trust and loyalty, which can result in increased sales during the festive season. By monitoring and analyzing broadcast performance, businesses can adapt their strategies in real-time, optimizing content and timing to maximize Diwali sales and deliver a personalized shopping experience that resonates with their target audience. How to get started for Sending Diwali Campaigns? ------------------------------------------------ 1. **Segmentation and Personalization: **Segment your customer list based on demographics, preferences, and behavior. Personalize your broadcast messages to make them more relevant to each group, increasing the chances of engagement and conversion. 2. **Festive-Themed Content:** Create festive and visually appealing content that resonates with the holiday season. Incorporate Diwali themes, greetings, and visuals in your broadcasts to capture the festive spirit. 3. **Exclusive Offers and Discounts: **Offer exclusive deals and discounts to your WhatsApp subscribers. Highlight these promotions in your broadcasts to encourage immediate action from your audience. 4. **Clear Call-to-Action (CTA): **Include a clear and compelling CTA in your broadcast messages. Encourage recipients to take specific actions, such as making a purchase, visiting your store, or clicking a link. 5. **Use WhatsApp Templates:** Create message templates approved by WhatsApp to ensure compliance with their policies. Templates also provide a consistent and professional look to your messages. 6. **Interactive Elements:** Incorporate interactive elements like polls, quizzes, or contests in your broadcasts. Engaging content can boost user interaction and make your messages more memorable. 7. **Customer Support and Assistance:** Be prepared to provide customer support via WhatsApp during the festive season. Promptly answer inquiries, assist with purchases, and address any issues to enhance the overall shopping experience. 8. **Follow-Up Campaigns:** After the initial broadcast, send follow-up messages to remind customers of ongoing promotions, flash sales, or limited time offers. This helps maintain engagement and encourages repeat visits or purchases. 9. **Feedback Collection:** Encourage customers to share feedback on their shopping experiences. Use their input to improve your products, services, and future campaigns, fostering stronger customer relationships. ### Give a boost to your Diwali sales with WhatsTool Business: * **Broadcast Diwali Promotions, Offers & Discounts to Users: ****WhatsTool broadcasting** can boost sales by enabling businesses to send personalized, targeted messages to a wide audience simultaneously. This direct and real-time communication allows for immediate engagement with potential customers, making it easier to address inquiries, showcase products or services with rich media, and build and nurture customer relationships. By providing valuable content, promotions, and excellent customer support, WhatsApp broadcasting enhances brand visibility, customer loyalty, and ultimately leads to increased sales and conversions. * **Automate Notifications for Order Confirmation, Delivery Updates:**​ With WhatsTool Business's automated notifications can significantly boost sales by delivering timely, personalized, and relevant messages to customers. Through automation, businesses can send order confirmations, shipping updates, product recommendations, and abandoned cart reminders, creating a seamless and engaging customer experience. These automated notifications can also leverage customer data and behavior patterns to send tailored promotions, discounts, and cross-selling suggestions, driving higher conversion rates and increasing revenue. By leveraging WhatsApp's direct and trusted channel for communication, API automation fosters customer loyalty, reduces friction in the buying process, and ultimately leads to a more efficient and effective sales strategy. * **Send actionable messages with clickable buttons:**​ Sending actionable messages with clickable buttons can significantly boost sales on WhatsApp by increasing user engagement and simplifying the buying process. When customers receive messages with buttons that allow them to take immediate actions, such as "**Buy Now**," "**Learn More**," or "**Add to Cart**," it reduces friction in the sales journey. These buttons make it easy for customers to make purchasing decisions and interact with your products or services directly within the chat. This streamlined experience enhances convenience, encourages impulse buying, and drives higher conversion rates. Additionally, actionable messages can also be used for personalized recommendations, surveys, feedback collection, and other interactions that help tailor offerings to individual preferences, further optimizing sales efforts. Overall, clickable buttons in WhatsApp messages empower customers and create a more efficient and effective sales channel. * **Retarget users who you believe are potentials:**​ ​Retargeting users who are more likely to convert on WhatsApp can significantly boost sales by leveraging the existing interest of potential customers. _By identifying users who have previously engaged with your brand or demonstrated high intent, you can send personalized messages that cater to their specific needs and preferences_. Whether it's reminding them of abandoned carts, offering tailored product recommendations, or providing exclusive discounts, these targeted efforts make it easier for users to make purchasing decisions. Additionally, the real-time nature of **WhatsTool Business** allows for immediate customer support, addressing any doubts or questions and ultimately nurturing them towards a conversion. Overall, retargeting ensures that your marketing efforts are focused on the most promising leads, increasing the likelihood of sales and revenue growth. * **Integrate WhatsApp Chatbot to automate customer support: **Integrating a WhatsApp chatbot using **WhatsTool Business** to automate customer support can significantly boost sales by enhancing the overall customer experience. Chatbots provide instant responses to customer inquiries, ensuring quick and efficient support 24/7. This level of responsiveness not only fosters customer satisfaction but also reduces the likelihood of potential buyers abandoning their inquiries or transactions due to delays. Additionally, chatbots can guide customers through the sales process, recommend products or services, and even facilitate direct purchases, streamlining the buying journey and increasing conversion rates. By automating routine support tasks, businesses can allocate human agents to more complex issues, further improving the quality of customer interactions. Ultimately, a well-integrated WhatsApp chatbot not only improves customer satisfaction but also drives sales through seamless and efficient customer support. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Marketing Strategy for Festive Season by WhatsTool Business Author: Unknown Published: 2023-10-06 Tags: #whatsappapi, whatstool business api URL: https://blog.whatstool.business/whatsapp-marketing-strategy-for-festive-season-by-whatstool-business-clnehlyv02712921vpqt7g87900/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/diwali-with-whatstool-1696590810912-compressed.png) Want to use WhatsApp Business API for **Diwali** and the festive season sale promotions? Here's a plan for you! The happy season is close to the corner and Diwali is that one time that every last one of us is attempting to snatch the best arrangements and limits on gadgets, style, gems, garments and then some, to check the start of another year. Statistics have observed that around 1.2 lakh crore worth of deals were made web based during the Diwali season the year before. Taking into account the fast expansion in web-based buys, this year is certainly scheduled to have more! This also means that there is going to be a lot more competition for online businesses when it comes to grabbing consumer attention. And that’s exactly where **[WhatsTool Business](https://whatstool.business/)** comes into the mix! In this guide, you’ll learn everything you need to know about using WhatsApp for Diwali and the festive season to get more sales. Why Do You Need to Have a Diwali WhatsApp Marketing Strategy? ------------------------------------------------------------- Having a Diwali WhatsApp marketing strategy for your business is crucial because it allows you to tap into the immense marketing potential of this festive season. _Diwali is a time when people are actively searching for gifts, products, and services, and WhatsApp provides a direct and personalized channel to reach them_. By crafting a well-thought-out strategy, you can engage with your audience, send personalized Diwali greetings, showcase special promotions, and drive sales. This not only helps in boosting immediate revenue but also in building long-term customer relationships and loyalty. Moreover, a Diwali WhatsApp marketing strategy enables you to stay competitive in a crowded marketplace and ensures that your brand remains top-of-mind during this significant and celebratory time of year. ###  **But why WhatsApp?** > * An average of 98% open rate > * A click through rate of 45% and higher > * Messages get opened and read in less than 2 minutes. > * 37% higher response rate as compared to other channels. How to use WhatsApp before, during, and after Diwali to get more sales? ----------------------------------------------------------------------- To maximize sales before, during, and after Diwali using WhatsApp, follow these strategies: * **Before Diwali:** Start by creating excitement with teaser messages like "**Diwali is around the corner, stay tuned for exclusive offers!**" Share visually appealing images or videos of your upcoming Diwali products or services. Consider running a pre-Diwali giveaway contest where participants need to share your WhatsApp message with friends for a chance to win a prize. For instance, an e-commerce store could send out teaser images of their Diwali collection, like ethnic wear or festive decorations, with a message promising special discounts for WhatsApp subscribers. * **During Diwali:** As Diwali approaches, step up your WhatsApp engagement. Send personalized Diwali greetings to your subscribers and offer exclusive discounts and promotions with a sense of urgency like "**Diwali Flash Sale - 24 hours only!**" Use WhatsApp's status feature to showcase limited-time offers, and encourage customers to forward your messages to their contacts to reach a broader audience. For instance, a restaurant could send out a Diwali-themed message with a QR code for a special Diwali menu, enticing customers to make reservations or order takeaway. * **After Diwali:** After the festivities, maintain the connection with your customers. Send thank-you messages expressing gratitude for their support during Diwali and offer loyalty rewards or discounts for future purchases. Share user-generated content from customers showcasing their Diwali experiences with your products or services, building trust and social proof. For example, an online gift shop might send a follow-up message post-Diwali, offering a discount code for New Year's gifts and featuring customer testimonials on WhatsApp to inspire trust in potential buyers. ​_Consistency and personalization are key throughout these phases to foster lasting customer relationships and drive more sales using WhatsApp._ Get Started for WhatsApp Marketing with WhatsTool Business for The Festive Season! ---------------------------------------------------------------------------------- Using _WhatsTool Business_ you can: * **Broadcast Diwali Promotions, Offers & Discounts to Users: ****WhatsTool broadcasting** can boost sales by enabling businesses to send personalized, targeted messages to a wide audience simultaneously. This direct and real-time communication allows for immediate engagement with potential customers, making it easier to address inquiries, showcase products or services with rich media, and build and nurture customer relationships. By providing valuable content, promotions, and excellent customer support, WhatsApp broadcasting enhances brand visibility, customer loyalty, and ultimately leads to increased sales and conversions. * **Automate Notifications for Order Confirmation, Delivery Updates:**​ With WhatsTool Business's automated notifications can significantly boost sales by delivering timely, personalized, and relevant messages to customers. Through automation, businesses can send order confirmations, shipping updates, product recommendations, and abandoned cart reminders, creating a seamless and engaging customer experience. These automated notifications can also leverage customer data and behavior patterns to send tailored promotions, discounts, and cross-selling suggestions, driving higher conversion rates and increasing revenue. By leveraging WhatsApp's direct and trusted channel for communication, API automation fosters customer loyalty, reduces friction in the buying process, and ultimately leads to a more efficient and effective sales strategy. * **Send actionable messages with clickable buttons:**​ Sending actionable messages with clickable buttons can significantly boost sales on WhatsApp by increasing user engagement and simplifying the buying process. When customers receive messages with buttons that allow them to take immediate actions, such as "**Buy Now**," "**Learn More**," or "**Add to Cart**," it reduces friction in the sales journey. These buttons make it easy for customers to make purchasing decisions and interact with your products or services directly within the chat. This streamlined experience enhances convenience, encourages impulse buying, and drives higher conversion rates. Additionally, actionable messages can also be used for personalized recommendations, surveys, feedback collection, and other interactions that help tailor offerings to individual preferences, further optimizing sales efforts. Overall, clickable buttons in WhatsApp messages empower customers and create a more efficient and effective sales channel. * **Retarget users who you believe are potentials:**​ ​Retargeting users who are more likely to convert on WhatsApp can significantly boost sales by leveraging the existing interest of potential customers. _By identifying users who have previously engaged with your brand or demonstrated high intent, you can send personalized messages that cater to their specific needs and preferences_. Whether it's reminding them of abandoned carts, offering tailored product recommendations, or providing exclusive discounts, these targeted efforts make it easier for users to make purchasing decisions. Additionally, the real-time nature of **WhatsTool Business** allows for immediate customer support, addressing any doubts or questions and ultimately nurturing them towards a conversion. Overall, retargeting ensures that your marketing efforts are focused on the most promising leads, increasing the likelihood of sales and revenue growth. * **Integrate WhatsApp Chatbot to automate customer support: **Integrating a WhatsApp [chatbot](https://whatstool.business/chatbots) using **WhatsTool Business** to automate customer support can significantly boost sales by enhancing the overall customer experience. Chatbots provide instant responses to customer inquiries, ensuring quick and efficient support 24/7. This level of responsiveness not only fosters customer satisfaction but also reduces the likelihood of potential buyers abandoning their inquiries or transactions due to delays. Additionally, chatbots can guide customers through the sales process, recommend products or services, and even facilitate direct purchases, streamlining the buying journey and increasing conversion rates. By automating routine support tasks, businesses can allocate human agents to more complex issues, further improving the quality of customer interactions. Ultimately, a well-integrated WhatsApp chatbot not only improves customer satisfaction but also drives sales through seamless and efficient customer support. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to boost Diwali sales using WhatsApp Marketing? Author: Unknown Published: 2023-10-04 Tags: automation, whatstool business api URL: https://blog.whatstool.business/how-to-boost-diwali-sales-using-whatsapp-marketing-clnbs2zu01858351vpq55geelbr/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/happy-diwali-whatsapp-profile-pics-dp-wishes-images-1-1696506061850-compressed.jpg) Boost your Diwali Sales with WhatsApp using WhatsTool Business Who doesn't want to light up **sales growth** for their Business this Diwali season? Diwali is one of India's most celebrated festivals. During this season the purchasing rate of any user increases by 10x. Why to choose WhatsApp as a marketing platform to increase sales this Diwali? ----------------------------------------------------------------------------- WhatsApp boasts over **2 billion** monthly active users worldwide. This vast user base presents a significant opportunity for businesses to reach a large and diverse audience through this platform, having an open rate of **98%**. **WhatsTool Business** is the Smartest WhatsApp Engagement Platform built on official WhatsApp Business API using which your business can: > **Automated Messaging:** Send automated messages and notifications to drive more sales. > > **Broadcasting:** Broadcast offers & discounts to unlimited users in one go (to opted-in users) > > **Integration:** Integrate with CRM and business tools. > > **Global Reach:** Connect with customers worldwide. > > **Analytics & retargeting:** Access data for insights and decision-making & Retarget users who are more likely to convert. > > **Customer Support:** Provide automated responsive customer service using Chatbots. > > **Cost-Effective:** Streamline operations and reduce costs. > > **Brand Recognition:** Get verified Green Tick on WhatsApp Tips to drive Sales Growth this Diwali: --------------------------------------- ### 1\. Broadcast Promotional Offers & Discounts to Users: * **Broadcast list/ Broadcasts,** segment your audience into broadcast lists, making it easy to send targeted messages to specific groups, ensuring that content is relevant to each segment & send messages to multiple users at once. It's a powerful feature for efficiently reaching a broad audience with important _Diwali updates, offers, promotions, or notifications_. ### 2\. Create Compelling Content: * Develop **Diwali-themed content** that resonates with your target audience. This can include special offers, discounts, festive greetings, and product showcases. * Use high-quality images and videos to showcase your products or services in an appealing way. ### 3\. Send Festive Greetings: *  With **WhatsTool Business**, send personalized Diwali greetings to your subscribers & new customers. This helps in building a rapport and sets a positive tone for your marketing campaign. ### 4\. Plan Your Campaign: * Create a content calendar outlining the messages and promotions you want to send throughout the Diwali season. * Consider sending a series of messages, such as teaser messages, flash sales, and reminder messages about limited time offers. ### 5\. Offer Exclusive Deals: * Provide exclusive Diwali discounts or offers to your WhatsApp subscribers. Make sure these offers are time-bound to create a sense of urgency. ### 6\. Use WhatsApp Status: * Share updates and promotions on your WhatsApp Status. These temporary updates can grab attention and create a sense of immediacy. ### 7\. Collaborate with Influencers: * Partner with influencers who have a significant following on WhatsApp to promote your products or services. Influencers can help you reach a wider audience. ### 8\. Run Contests and Giveaways: * Organize Diwali-themed contests or giveaways that require participation through WhatsApp. This can help you engage with your audience and create excitement. Strategies to use WhatsTool Business to boost your sales 10X: ------------------------------------------------------------- * **Broadcast Diwali Promotions, Offers & Discounts to Users: ****WhatsTool broadcasting** can boost sales by enabling businesses to send personalized, targeted messages to a wide audience simultaneously. This direct and real-time communication allows for immediate engagement with potential customers, making it easier to address inquiries, showcase products or services with rich media, and build and nurture customer relationships. By providing valuable content, promotions, and excellent customer support, WhatsApp broadcasting enhances brand visibility, customer loyalty, and ultimately leads to increased sales and conversions. * **Automate Notifications for Order Confirmation, Delivery Updates:**​ With WhatsTool Business's automated notifications can significantly boost sales by delivering timely, personalized, and relevant messages to customers. Through automation, businesses can send order confirmations, shipping updates, product recommendations, and abandoned cart reminders, creating a seamless and engaging customer experience. These automated notifications can also leverage customer data and behavior patterns to send tailored promotions, discounts, and cross-selling suggestions, driving higher conversion rates and increasing revenue. By leveraging WhatsApp's direct and trusted channel for communication, API automation fosters customer loyalty, reduces friction in the buying process, and ultimately leads to a more efficient and effective sales strategy. * **Send actionable messages with clickable buttons:**​ Sending actionable messages with clickable buttons can significantly boost sales on WhatsApp by increasing user engagement and simplifying the buying process. When customers receive messages with buttons that allow them to take immediate actions, such as "**Buy Now**," "**Learn More**," or "**Add to Cart**," it reduces friction in the sales journey. These buttons make it easy for customers to make purchasing decisions and interact with your products or services directly within the chat. This streamlined experience enhances convenience, encourages impulse buying, and drives higher conversion rates. Additionally, actionable messages can also be used for personalized recommendations, surveys, feedback collection, and other interactions that help tailor offerings to individual preferences, further optimizing sales efforts. Overall, clickable buttons in WhatsApp messages empower customers and create a more efficient and effective sales channel. * **Retarget users who you believe are potentials:**​ ​Retargeting users who are more likely to convert on WhatsApp can significantly boost sales by leveraging the existing interest of potential customers. _By identifying users who have previously engaged with your brand or demonstrated high intent, you can send personalized messages that cater to their specific needs and preferences_. Whether it's reminding them of abandoned carts, offering tailored product recommendations, or providing exclusive discounts, these targeted efforts make it easier for users to make purchasing decisions. Additionally, the real-time nature of **WhatsTool Business** allows for immediate customer support, addressing any doubts or questions and ultimately nurturing them towards a conversion. Overall, retargeting ensures that your marketing efforts are focused on the most promising leads, increasing the likelihood of sales and revenue growth. * **Integrate WhatsApp Chatbot to automate customer support: **Integrating a WhatsApp chatbot using **WhatsTool Business** to automate customer support can significantly boost sales by enhancing the overall customer experience. Chatbots provide instant responses to customer inquiries, ensuring quick and efficient support 24/7. This level of responsiveness not only fosters customer satisfaction but also reduces the likelihood of potential buyers abandoning their inquiries or transactions due to delays. Additionally, chatbots can guide customers through the sales process, recommend products or services, and even facilitate direct purchases, streamlining the buying journey and increasing conversion rates. By automating routine support tasks, businesses can allocate human agents to more complex issues, further improving the quality of customer interactions. Ultimately, a well-integrated WhatsApp chatbot not only improves customer satisfaction but also drives sales through seamless and efficient customer support. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to use WhatsApp as a Marketing Tool? Author: Unknown Published: 2023-09-29 Tags: automation, whatstool business URL: https://blog.whatstool.business/how-to-use-whatsapp-as-a-marketing-tool-cln4iucwc160841nn1mb0pyjyx/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/cover-photo-of-benefits-of-whatsapp-business-api-1696257798881-compressed.png) Why to choose WhatsApp as a marketing platform for your Business? ----------------------------------------------------------------- WhatsApp boasts over 2 billion monthly active users worldwide. This vast user base presents a significant opportunity for businesses to reach a large and diverse audience through this platform, having an open rate of 98%. ### WhatsApp can be a valuable marketing platform for businesses for several reasons: * **Direct Communication**: WhatsApp offers a direct and personal communication channel with customers. Unlike email or social media, messages sent on WhatsApp are more likely to be read promptly, leading to quicker responses and engagement. * Multimedia Messaging: You can send various types of content through WhatsApp, including text, images, videos, documents, and even voice messages. This versatility allows you to create engaging and informative marketing materials. * WhatsApp Business App: WhatsApp provides a dedicated business app with features like automated replies, business profiles, and labels for organizing conversations. These tools help streamline communication and improve customer service. * Verified Business Accounts: WhatsApp offers a verified business account option, which adds credibility to your business profile. Users can see that they are communicating with a legitimate business, which can build trust. * Two-Way Communication: WhatsApp enables two-way communication, allowing businesses to interact with customers, answer queries, provide support, and receive feedback in real-time. This fosters stronger customer relationships. * Broadcast Lists: You can create broadcast lists to send messages to multiple recipients at once while maintaining individual privacy. This is useful for sending promotions, updates, or announcements to a select group of customers. * Groups and Communities: You can create WhatsApp groups to build communities of like-minded customers or engage with loyal followers. These groups can be used for discussions, sharing content, and running promotions. * Location Sharing: Businesses can use WhatsApp to share their physical location with customers, which is particularly useful for brick-and-mortar stores, restaurants, and service providers. * Payment Integration: WhatsApp has introduced payment features in some regions, allowing businesses to accept payments directly through the app. This can streamline the purchasing process for customers. * Cost-Effective: WhatsApp marketing can be cost-effective, especially for small and medium-sized businesses. Sending messages and media files within WhatsApp typically doesn't incur extra charges beyond your regular data plan. * Data Security: WhatsApp is known for its end-to-end encryption, which ensures the privacy and security of messages. This can be a selling point for customers concerned about data privacy. ### ### Benefits of WhatsApp Marketing for your business: > Profound relationships with customers > > Higher conversion rate > > Better sales > > Lower cost of marketing ### ### Profound relationships with customers WhatsApp creates profound relationships with customers by offering a direct and personal communication channel that enables businesses to engage in two-way conversations, provide timely assistance, and deliver personalized content and offers. This immediate and tailored interaction fosters a sense of connection and trust. WhatsApp also facilitates efficient customer support, gathers feedback, and ensures data privacy, all of which contribute to a strong and enduring bond between businesses and their customers, leading to increased loyalty and brand advocacy. ### Higher conversion rate WhatsApp often achieves higher conversion rates than other platforms due to its direct and real-time nature. Customers are more likely to engage with WhatsApp messages promptly, leading to quicker decisions and actions. Additionally, WhatsApp's personalization capabilities allow businesses to send tailored offers and recommendations, increasing the relevance of their messages. The platform's multimedia support enables businesses to showcase products or services more effectively. Moreover, the convenience of completing transactions within WhatsApp, from inquiries to purchases, streamlines the customer journey, reducing friction and increasing conversion rates. Finally, the trust and intimacy fostered through WhatsApp interactions can lead to higher customer confidence, resulting in greater conversion rates compared to other, less personal communication channels. ### Better Sales WhatsApp can significantly enhance a business's sales efforts through several key mechanisms. Firstly, it enables direct and real-time communication with customers, which is essential for addressing inquiries, providing assistance, and closing sales quickly. This immediacy can lead to faster decision-making and increased conversion rates. Secondly, WhatsApp's personalization capabilities allow businesses to send tailored product recommendations and offers to individual customers, increasing the chances of making a sale. Furthermore, the platform supports multimedia content, allowing businesses to showcase products or services effectively through images, videos, and documents. The convenience of completing transactions within WhatsApp, from initial inquiry to payment, reduces friction in the buying process, further improving sales. Additionally, businesses can use WhatsApp to nurture customer relationships through regular updates, promotions, and exclusive offers, leading to increased loyalty and repeat purchases. Lastly, WhatsApp _analytics provide valuable insights into customer behavior and engagement, enabling businesses to refine their sales strategies and optimize their offerings for better sales performance over time_. ### Lower cost of Marketing WhatsApp offers cost-effective marketing opportunities compared to many other platforms, making it accessible to businesses of all sizes. Firstly, the WhatsApp Business app is free to use, eliminating initial setup costs. Secondly, it relies on an opt-in model, ensuring that businesses primarily interact with users who are genuinely interested, reducing marketing expenses associated with reaching uninterested audiences. Moreover, WhatsApp supports multimedia content, allowing businesses to create compelling and engaging marketing materials without significant production costs. Its high open and response rates maximize the efficiency of campaigns. Additionally, the platform's viral potential can lead to organic growth and word-of-mouth marketing, reducing the reliance on expensive paid advertising. Lastly, WhatsApp's end-to-end encryption assures data security, preventing potential legal and financial liabilities. These cost-saving aspects make WhatsApp an affordable and accessible marketing channel for businesses of all scales. Top 12 WhatsApp Marketing Tips ------------------------------ 1. Create a WhatsApp Business Account: Start by setting up a WhatsApp Business account if you don't already have one. This specialized business account provides tools and features tailored for marketing and customer communication. 2. **Switch to WhatsApp Business API:** Using WhatsApp API like **[WhatsTool Business](https://whatstool.business/)** for your business provides direct access to WhatsApp's features and capabilities, enabling automated communication, customer support, and marketing at scale while ensuring compliance with WhatsApp's policies and enhancing the customer experience. 3. Build Your Contact List: Obtain consent from customers to join your WhatsApp list. You can promote your WhatsApp number on your website, social media profiles, and other marketing channels, encouraging people to opt-in. 4. Segment Your Audience: Segment your contact list based on various factors like demographics, purchase history, and interests. This allows you to send more targeted and relevant messages. 5. Personalize Messages: Personalization is key on WhatsApp. Send personalized messages addressing recipients by name and tailoring content to their preferences and behaviors. 6. Share Valuable Content: Use WhatsApp to share valuable content such as product updates, offers, how-to guides, and exclusive promotions. Visual content like images and videos can be particularly engaging. 7. Provide Customer Support: Offer customer support via WhatsApp. Respond to inquiries and resolve issues promptly, demonstrating your commitment to customer satisfaction. 8. Automate Responses: Use WhatsApp Business API like **WhatsTool Business** provides chatbot feature to automate responses for common queries and tasks, ensuring 24/7 availability. 9. Engage in Conversations: Encourage two-way conversations. Ask for feedback, opinions, and reviews, and actively engage with users who reply to your messages. 10. Monitor Analytics: Use WhatsApp Business tools to track message open rates, click-through rates, and customer engagement. Analyze this data to refine your strategy. 11. Use Broadcast Lists Sparingly: While you can use broadcast lists to send messages to multiple recipients, be cautious not to spam users. Provide opt-out options and respect user preferences. 12. **Offer Exclusive Benefits:** Provide incentives for users to stay subscribed to your WhatsApp updates, such as exclusive discounts or early access to products. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Channel: How to create a WhatsApp Channel? Author: Unknown Published: 2023-09-29 URL: https://blog.whatstool.business/whatsapp-channel-how-to-create-a-whatsapp-channel-cln4iovjh158131nn1sr7y74jy/ ![](https://superblog.supercdn.cloud/site_cuid_clmt68s0b699643uno4vmxmaq1/images/screenshot-2023-09-29-165339-1695986651098-compressed.png) WhatsApp Channel ---------------- WhatsApp Channel is designed to allow users to follow individuals and organizations based on their interests. One can get information and relevant updates directly in WhatsApp by following the channels of people and organizations. **Note:** The latest WhatsApp's Channels feature is now available for all Indian users but isn’t available to everyone yet.  Updates by channel show up in a different tab of the application, away from your personal chats and calls. While certain features could feel natural to WhatsApp chats, channel updates are a one-way communication instead of a conversation. Followers won't be able to answer straightforwardly to channels or send messages to channel administrators. Rather, they can show their interest in a channel's content by deciding on polls or adding emoticon responses to channel updates. ### Decide when and how you want the updates: You can decide how you want to hear from the channels you follow: Notifications are by default muted. To get informed about new updates, you can turn on notifications for each channel. Channels are in the Updates tab, so you can decide to check out them when you want. You're not automatically subscribed to channels. You can decide/search before you follow, and you can unfollow a channel whenever you want. How to Create a WhatsApp Channel? ------------------------------------ Create a channel to share updates and connect with your followers directly through WhatsApp. You'll require a WhatsApp account to begin with, make sure your WhatsApp is updated to its latest available version. ### Create a channel: 1. Open WhatsApp, and go to the Updates tab. 2. Tap, and select "New channel". 3. Tap on Get Started and go on through the onscreen prompts. 4. Add a channel name to wrap up creating your channel. You can decide to change the name again whenever you want. 5. Customize your channel: You can decide to redo your channel currently by adding a description and symbol or hold on until some other time. 6. Add a channel description: Write a couple of words to assist possible followers with understanding what's going on with your channel. 7. Add a channel icon: Add a picture from your phone or the web to stick out. 8. Tap on Create channel, and you're finished creating a channel! Share updates/information with your followers! ---------------------------------------------- ### Utilize your channel to share things like: > Text > > Pictures > > Videos > > Stickers > > Links Followers won't see your WhatsApp profile name, picture, or your number. You're responsible for keeping the contents on your channel safely. ### **Gain New Followers** Individuals can track down your channel multiple ways. Outer connection: Offer a connection to your channel on different sites or applications. Your channel and updates will be perceptible in WhatsApp. In-application sharing: Adherents can share channels they like with their WhatsApp contacts. Perusing in the application: WhatsApp clients can look for channels or track down them by perusing the catalog. **Measure Engagement** See measurements about your channel like: * Number of followers.  * View counts for channel updates. * Number and kind of emoticon responses. ​ ​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to send OTP through WhatsApp? [WhatsApp OTP] Author: Unknown Published: 2023-09-26 Tags: multiplenumbers, whatstool business api URL: https://blog.whatstool.business/how-to-send-otp-through-whatsapp-whatsapp-otp-cln0ct4k01448241no000bejisq/ ![](https://superblog.supercdn.cloud/site_cuid_clmt68s0b699643uno4vmxmaq1/images/cover-photo-of-benefits-of-whatsapp-business-api-1695807989307-compressed.png) WhatsApp OTP ------------ Have you at any point got a one-time password (OTP) through SMS to confirm an exchange or sign in? While it's a usually utilized technique, did you had at least some idea that SMS OTP verification isn't so secure as you would suspect? All things considered, no reason to stress! Numerous organizations are presently changing to scrambled OTPs on WhatsApp for added security. Thus, you can relax knowing that your exchanges and logins are considerably more secure at this point. By utilizing encoded OTPs on WhatsApp, organizations can improve client trust and trust in their image, which at last prompts a positive client experience. In addition, with the far-reaching use and intelligent highlights of WhatsApp, brands have a much more amazing asset for getting correspondence and further developing client communications. With WhatsApp's consistent confirmation combination, brands can start discussions to check client personality utilizing OTPs at various phases of the login cycle, like record enlistment, account recuperation, and honesty approval. This imaginative arrangement gives an additional layer of safety as well as offers a helpful encounter for the client. Thusly, organizations can assemble strong and dependable associations with their clients in view of trust and unwavering quality. **How to send OTP through WhatsApp?** ------------------------------------- If you want to send OTPs, there are two approaches. You can either send OTPs from your own devoted number, which is only allocated to your business. Or on the other hand, you can select to send OTPs from a common number that is utilized by different organizations. It's in every case great to think about the two choices and pick the one that turns out best for you. ### **Sending OTP on WhatsApp using a Shared Number:** Sending OTPs using a shared number on WhatsApp is super easy! You just need to sign up with a WhatsApp Business API official partner like **WhatsTool Business** which offers this feature. With WhatsTool Business, you can send OTPs using shared numbers without any trouble. [Get started!](https://whatstool.business/) ### **Sending OTP on WhatsApp using a Dedicated Number:** To send OTP messages on WhatsApp utilizing your own number, it's essential to take note of that you should initially apply for the WhatsApp API and get approval on your own number. When your number is approved, you're all set! You can send OTP messages from your own devoted number, which upholds two-way communication. It's an extraordinary method for building entrust and furnish your clients with a consistent and secure insight. **Anyway, there are not many requirements to remember.** 1. **WhatsApp Number:** In the event that you don't as of now have a WhatsApp account, you can utilize your phone number to set up your WhatsApp Business account. 2. **Business Display Name:** Your Presentation Name ought to be not difficult to perceive and connected with your business. To get familiar with how to pick an extraordinary Showcase Name, look at WhatsApp Business' rules. 3. **Facebook Business Manager ID:** To confirm your record, basically transfer your business archives to your Facebook Business Manager. When you have your record set up, follow these basic moves toward get checked. When your account gets approved, you simply have to follow same steps referenced above on the best way to send OTP on WhatsApp utilizing a dedicated number. Here are some of the advantages of sending OTPs on WhatsApp: ------------------------------------------------------------ 1. **High User Engagement:** WhatsApp is one of the most popular messaging apps worldwide, with billions of active users. Sending OTPs on WhatsApp ensures that users are more likely to receive and notice the OTP promptly, leading to higher engagement and conversion rates. 2. **Familiar User Interface:** WhatsApp provides a familiar and user-friendly interface, reducing the chances of user confusion or errors during OTP verification. Users are comfortable using WhatsApp, making the OTP verification process straightforward. 3. **Speed and Efficiency:** WhatsApp messages are delivered instantly, which is crucial for time-sensitive transactions like online banking, e-commerce purchases, or account logins. Users can receive and input the OTP quickly, minimizing delays. 4. **Reduced SMS Costs:** Sending OTPs via SMS can incur costs, especially for businesses that send a high volume of messages. WhatsApp can be a cost-effective alternative for OTP delivery, particularly for international users. 5. **Multimedia Support:** WhatsApp allows the inclusion of multimedia content like images and videos. Businesses can use this feature to send visually engaging OTPs, adding an extra layer of user experience. 6. **Increased Security:** While no communication method is entirely immune to security risks, WhatsApp offers end-to-end encryption for messages. This encryption can enhance the security of OTP delivery compared to traditional SMS. 7. **Delivery Confirmation:** WhatsApp provides read receipts and delivery status indicators, allowing businesses to confirm whether the OTP has been successfully delivered and read by the recipient, adding an extra layer of reliability. 8. **User Trust:** Many users trust WhatsApp as a secure messaging platform. Sending OTPs through WhatsApp can contribute to the perception of a secure and trustworthy transaction or interaction. 9. **Global Reach:** WhatsApp is used worldwide, making it an effective platform for OTP delivery to a diverse user base, regardless of their location. 10. **Consolidation of Communication:** Using WhatsApp for OTPs can consolidate communication channels, reducing the need for users to switch between different apps or platforms to complete a transaction. ​ ​ ​ - --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to send WhatsApp Broadcast? [A Quick Guide] Author: Unknown Published: 2023-09-25 Tags: whatstool business, whatstool business api URL: https://blog.whatstool.business/how-to-send-whatsapp-broadcast-a-quick-guide-clmz23q2a772271no0rklqtdl3/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/cover-photo-of-benefits-of-whatsapp-business-api-1695656708523-compressed.png) What is WhatsApp Broadcast? ------------------------------ WhatsApp Broadcast is a unique feature that empowers users to send a single message to numerous recipients without the need for a traditional group chat, directly on WhatsApp. What sets it apart is that it maintains individual privacy; each recipient receives the message in a private, one-on-one conversation with the sender. This means that recipients cannot see who else received the message, nor can they interact with each other in the same chat. Replies to the broadcasted message are sent directly to the sender, allowing for discreet and efficient mass communication while preserving the confidentiality of recipient lists and individual conversations. Typically, WhatsApp Broadcast has a recipient limit, usually set at 256 contacts with WhatsApp Business App whereas with WhatsApp API it can go up to unlimited, making it suitable for disseminating announcements, updates, or information to a specific group without the complexities of managing a full-fledged group chat. Different methods for sending Broadcast Messages on WhatsApp ------------------------------------------------------------ ### **1\. WhatsApp Business** **App: ​** WhatsApp Broadcast using the WhatsApp Business app enables businesses to efficiently communicate with their customers or clients. Businesses can create broadcast lists, selecting multiple recipients from their WhatsApp Business contact list, and send messages while maintaining individual privacy. Each recipient receives the message as a personal conversation with the business profile, preserving their privacy and allowing for one-on-one interaction. This feature is valuable for businesses looking to send updates, promotions, or important information to a specific group of contacts while utilizing the enhanced business features and tools available in the WhatsApp Business app to streamline customer communication. **Features Of WhatsApp Broadcast using WhatsApp Business App:** * **Individual Privacy:** WhatsApp Broadcast maintains the privacy of recipients, sending messages as separate one-on-one conversations. This ensures that recipients cannot see each other's contact information or responses. * **Efficient communication:** Businesses can send important updates, promotions, or information to a large group of contacts simultaneously (up to **256**), saving time and effort compared to sending individual messages. * **Rich Media Messaging:** WhatsApp Broadcast allows businesses to send messages with text, images, videos, documents, and links, enabling more engaging and informative content. * **Labels & Filters:** Labels and filters help businesses organize and categorize their contacts, making it easier to manage and target specific customer segments. **Limitations of WhatsApp Business App:** * **Recipient Limit:** WhatsApp Broadcast has a recipient limit, typically set at 256 contacts per broadcast list. If you need to reach a larger audience, you'll need to create multiple broadcast lists, which can be cumbersome to manage. * **One-Way Communication:** WhatsApp Broadcast is primarily designed for one-way communication. Recipients cannot see each other's responses or interact within the broadcast message. Replies go directly to the sender, making it less suitable for group discussions. * **No Opt-In or Subscription:** Unlike some messaging platforms, WhatsApp Broadcast does not offer an opt-in or subscription feature. This means that you cannot send broadcast messages to contacts who have not saved your business number, limiting your reach to existing contacts. * **Limited Automation:** While the WhatsApp Business App allows for some automation features like away messages and quick replies, it does not provide extensive automation capabilities. For advanced automation, you may need to consider the WhatsApp Business API, which is more complex and typically used by larger businesses. * **Message Delivery Time:** Broadcast messages are sent individually to each recipient, which may lead to delays in message delivery, especially if you have a large number of recipients in your list. * **No Recipient Feedback:** Unlike in group chats, you do not receive feedback on whether a recipient has seen your broadcast message. You can only see if the message has been delivered to the recipient's device. * **Content Moderation:** WhatsApp has strict policies regarding the type of content that can be sent through the platform. Broadcast messages must adhere to these policies to avoid potential account restrictions. * **Limited Contact Management:** While you can organize contacts into broadcast lists, the contact management features in the WhatsApp Business App are relatively basic compared to more robust CRM (Customer Relationship Management) systems. ### ### 2\. WhatsApp Business API WhatsApp Broadcast using the **WhatsApp Business API** like [WhatsTool Business](https://whatstool.business/) is a powerful tool for businesses and organizations to send messages to large audiences with greater automation and scalability. It allows businesses to create broadcast lists, categorize contacts, and send messages to multiple recipients while maintaining individual privacy. Unlike the WhatsApp Business App, the API offers advanced automation capabilities, enabling businesses to integrate WhatsApp with their systems, automate responses, and handle high-volume messaging efficiently. This makes it particularly suitable for larger enterprises and customer service applications where automated interactions and streamlined communication are crucial. ​**Features Of WhatsApp Broadcast using WhatsApp Business API:** * **High Recipient Limit**: The API allows for a much higher recipient limit (**can go up to unlimited**), making it suitable for businesses with medium to large customer bases. * **Automated Messaging:** Businesses can set up automated messaging flows using smart chatbots, including welcome messages, order confirmations, shipping updates, and more, improving customer service and response times. * **Personalized Messaging**: The API enables businesses to personalize messages with customer information, such as names and order details, for a more tailored user experience. * **Customer Segmentation**: You can segment your customer base and send targeted broadcast messages to specific customer groups for _more effective marketing and communication_. * **Interactive Buttons:** You can use interactive buttons within messages to provide options for users to take specific actions, such as making a reservation, confirming an appointment, or viewing product details. * **Rich Media Messaging:** The API supports rich media messages, including images, videos, documents, and interactive elements, enabling businesses to create engaging content. * **Message Templates:** Message templates help standardize communications for specific use cases, such as appointment reminders, notifications, and account verification, ensuring compliance with WhatsApp policies. * **Conversation Management:** The API allows for more efficient management of conversations, with the ability to assign chats to specific agents or departments and access conversation history. * **Message Tracking:** Businesses can track the status of sent messages, including delivery and read receipts, to assess message performance. * **No-code Chatbots:** Businesses can implement chatbots and conversational AI to handle common customer inquiries, automate responses, and provide 24/7 support. ​ **​** --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How To Get Green Tick On WhatsApp Business API? Author: Unknown Published: 2023-09-22 Meta Title: How to get WhatsApp Green tick in easy steps Meta Description: 1. Login to WhatsApp Manager. 2. Click on Account Tools on the left sidebar. 3. Choose your phone number and click on Profile. 4. Submit a request for an Official Business Account (Green tick for WhatsApp Business API) Tags: whatstool business api, whatsapp api, green tick whatsapp, apply green tick, get green tick URL: https://blog.whatstool.business/how-to-get-green-tick-on-whatsapp/ ![](https://superblog.supercdn.cloud/site_cuid_clmt68s0b699643uno4vmxmaq1/images/cover-photo-of-why-whatstool-is-the-best-whatsapp-automation-tool-for-your-business-1695378996172-compressed.png) Contents * [What is WhatsApp Green Tick?](#what-is-whatsapp-green-tick) * [Who can apply for WhatsApp Green Tick?](#who-can-apply-for-whatsapp-green-tick) * [A business using WhatsApp Business API with following requirements can apply for WhatsApp Green Tick Verification:](#a-business-using-whatsapp-business-api-with-following-requirements-can-apply-for-whatsapp-green-tick-verification) * [How To Apply For Green Tick Verification?](#how-to-apply-for-green-tick-verification) * [Why getting the WhatsApp green tick badge so important?](#why-getting-the-whatsapp-green-tick-badge-so-important) * [How WhatsTool can help you get an Official WhatsApp Green Tick?](#how-whatstool-can-help-you-get-an-official-whatsapp-green-tick) * [​](#) ![How to get green tick on WhatsApp](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/green-tick-whatsapp-1698481944875-compressed.png) What is WhatsApp Green Tick? ------------------------------- The green tick on WhatsApp is a verification badge that signifies that an account, typically belonging to a notable business, celebrity, or organization, **has been verified as genuine by WhatsApp**. It appears as a green tick icon next to the account's name in chats and group conversations. This badge helps users distinguish between authentic accounts and potential impostors, providing a level of trust when interacting with **verified accounts**. Who can apply for WhatsApp Green Tick? -------------------------------------- ### A business using WhatsApp Business API with the following requirements can apply for WhatsApp Green Tick Verification: 1. Having **WhatsApp Business API account** (must have Facebook Business Verification).  2. Two-step authentication enabled. 3. Should be a business (Individual businesses are currently not allowed). 4. At least tire-2 of messaging level or higher. So, if you have: * An Approved WhatsApp Business API account, * A Registered Business and * Press coverage   Then, you can apply for WhatsApp Green Tick Verification via **[WhatsTool Business](https://whatstool.business/)**, easily!  Note: **You can't apply for Green Tick with your WhatsApp Account** on the Business App, you need to have WhatsApp Business API account! How To Apply For Green Tick Verification? ----------------------------------------- If you meet all the above-mentioned requirements, you can easily apply for an **Official WhatsApp Business Account** directly through your WhatsApp Business Manager. 1. Login to [WhatsApp Manager](https://business.facebook.com/wa/manage/home/) 2. Go to **Account Tools** on the left sidebar. 3. Select your phone number and then click on **Profile.** 4. Click on **Submit Request** to submit a request for Green tick verification for WhatsApp Business API **Note**: Make sure to carefully fill out all the required details before you submit your request for verification. _If your verification request gets rejected,_ you will have to wait for 30 days before you can apply again. **Above mentioned steps are shown in an image illustration below** To open WhatsApp Manager \[ Open Meta Business Manager > Go to WhatsApp Accounts > Select a WhatsApp Account > Go to settings > Click on WhatsApp Manager  ![WhatsApp Green Tick](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-green-tick-1698482930348-compressed.png) **Go to tools on the left bar** ![WhatsApp Green Tick](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-green-tick-apply-1698483373665-compressed.png) **Click on numbers and then on the profile** ![WhatsApp Green tick](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-green-tick-verification-1698487876551-compressed.png) **​**What is the cost of Applying for Green Tick Verification? > With **WhatsTool Business** you can apply for Green Tick for **FREE!** ​ > WhatsApp itself has officially announced that there is no cost to apply for Green Tick verification. (However, there are some API platforms that charges you for verification)  **** Why getting the WhatsApp green tick badge so important?**** ------------------------------------------------------------------ WhatsApp green checkmark badge is important for businesses as it fosters trust, enhances customer confidence, offers useful tools for communication, and contributes to a positive brand image, all of which can lead to better customer engagement and business success. * **Trust and Authenticity:** The Green Tick badge provides a visual confirmation to users that they are interacting with a **legitimate and verified business**. This helps build trust and credibility, especially in an environment where scams and fake accounts are prevalent. * **Customer Confidence:** When customers see the green checkmark, they are more likely to engage with the business, respond to messages, and make inquiries or purchases, knowing that they are dealing with an authentic entity. * **Profile Recognition:** The badge makes the business profile stand out and easily identifiable in chats and group conversations, making it easier for customers to find and connect with the business. * **Features and Tools:** Verified business accounts often have access to additional features and tools provided by WhatsApp for business communication. These tools can enhance the customer experience, such as automated responses, catalog sharing, and customer support features. * **Official Communication:** For businesses, having a verified account can help in official communication with customers, suppliers, and partners. It can also prevent impersonation and misinformation by ensuring that customers know they are interacting with the real business. * **Brand Image:** Displaying the green tick/checkmark badge can enhance a business's brand image, as it signifies professionalism and a commitment to providing a reliable and authentic presence on WhatsApp. **How WhatsTool can help you get an Official WhatsApp Green Tick?** ------------------------------------------------------------------- As you have finished up at this point, there are numerous factors that impact whether your business gets verified. That is the reason it's vital to have a resource you can go to for help. **WhatsTool Business** is an official WhatsApp Business API provider. By setting up an account with us, you can get the insight and support necessary to get the WhatsApp Green Tick Verification for your business. Here are some general tips recommended by **WhatsTool Business** to increase your chances of getting the Green Tick: * **Complete and Optimize Your WhatsApp Business Profile:** Ensure your WhatsApp Business Profile is fully filled out with accurate and comprehensive information. This includes your business name, phone number, website, address, business category, and a clear profile picture or logo. A complete profile shows professionalism and legitimacy. * **Adhere to WhatsApp's Business Policy:** Familiarize yourself with WhatsApp's business policies and guidelines. Comply with their terms of service, spam policies, and any specific requirements they have in place for verification. Avoid spammy behavior or excessive automated messages. * **Provide Verifiable Business Information: **WhatsApp typically requires verifiable information to prove your business's legitimacy. This may include providing official documents such as business licenses, certificates, or other legal paperwork. Be prepared to verify your identity and business operations. * **Engage Actively and Responsively: **Maintain active and responsive communication with your customers on WhatsApp. Use WhatsApp's business features like quick replies, labels, and automated responses to provide efficient and helpful customer support. Consistent engagement demonstrates your commitment to customer satisfaction. * **Build a Positive Online Presence: **Showcase your business's positive online presence on other platforms and websites. This can include having an active social media presence, a professional website, and positive reviews or testimonials. WhatsApp may consider your online reputation when evaluating your application. Read more on our amazing Features and resources : ------------------------------------------------- 1. [WhatsApp Multi-agent](https://whatstool.business/whatsapp-multi-agent)​ 2. [WhatsApp CRM](https://whatstool.business/whatsapp-crm)​ 3. [WhatsApp Message Templates](https://tools.whatstool.business/whatsapp-message-templates)  4. [WhatsApp Chatbot Templates](https://tools.whatstool.business/whatsapp-chatbot-template)​ 5. [WhatsApp QR Generator](https://tools.whatstool.business/whatsApp-QR-code-generator)​ 6. [WhatsApp Link Generator](https://tools.whatstool.business/whatsapp-link-generator) 7. [WhatsApp API](https://whatstool.business/whatsapp-api)​ 8. [WhatsApp API Pricing](https://tools.whatstool.business/whatsapp-api-pricing)​ 9. [WhatsApp Automation](https://blog.whatstool.business/whatsapp-automation/) ​ ​ ---- --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Konfhub reached thousands of users instantly on WhatsApp with WhatsTool Business Author: Unknown Published: 2023-09-19 Tags: case study, customer stories, whatstool business api URL: https://blog.whatstool.business/konfhub-reached-thousands-of-users-instantly-on-whatsapp-with-whatstool-business-clmqp8wl72079843un44gnyjlp2/ ### **Konfhb improved customer engagement with WhatsTool Business!** WhatsTool's amazing features helps Konfub to engage with their customers, allows real-time conversations, enabling them to provide instant support and information, leading to higher customer satisfaction. ![](https://superblog.supercdn.cloud/site_cuid_cllkq44qz2830763unbesf0phc8/images/screenshot-2023-09-19-205045-1695136915853-compressed.png) **KonfHub** is the one-stop ticketing & event management platform for online, hybrid and in-person events. In-built features to drive audience to your events & make your events more engaging and effective.               Problems Faced By KonfHub ------------------------------------------ 1. **Manual and Time-Consuming Customer Support:** KonfuHub was handling customer inquiries and support requests manually through phone calls, email etc. which was really time-consuming, inefficient & they needed multiple platforms to handle the support rather than one single platform. 2. **Lack of Automation:** They were missing out on the benefits of automation for tasks like sending any updates, appointment reminders, or marketing messages. Automation helps save time, reduce errors, and ensure consistency in messaging but they did not have the right platform for that. 3. **Integration Challenges:** Integrating WhatsApp communication with other business systems, like CRM or order management software, was super complex without WhatsTool Business. This led to disjointed processes and data silos. 4. **Numbers got blocked on WhatsApp:** Konfhub did not have official means to send broadcast messages on WhatsApp, leading their numbers get blocked when they tried it with unauthorized/unofficial software. How WhatsTool Business Helped KonfHub overcome these Problems? -------------------------------------------------------------- 1. **Automated Customer** **Support 24/****7:** With [WhatsTool Business](https://whatstool.business/), KonfHub transformed customer support by enabling real-time, automated, and efficient communication with the help of its smart [Chatbots](https://whatstool.business/chatbots). It allows them to respond promptly to customer inquiries, automate routine support tasks, and provide instant solutions to common questions, _significantly reducing response times and ensuring consistent support quality_. With features like automated notifications and rich media support, Konfhub keep customers informed about any updates and product information more effectively, ultimately leading to higher customer satisfaction and loyalty. WhatsTool Business also facilitated seamless integration with their CRM system, providing agents with a complete view of customer interactions, resulting in a more personalized and efficient support experience. Overall, WhatsTool Business revolutionized their customer support, enhancing efficiency and customer satisfaction to a next level. 2. **Automated Notifications & Updates on WhatsApp:** Konfhub used WhatsTool Business to automate responses to frequently asked questions, send out automated notifications for updates, appointment reminders, and marketing messages, all while maintaining a high level of personalization. This automation not only saved significant time and resources but also ensured consistency and accuracy in customer interactions. With the WhatsTool Business, the company could scale its automated messaging efforts to accommodate a growing customer base efficiently. This newfound automation capability not only enhanced operational efficiency but also improved customer engagement, resulting in a more efficient and productive business overall :) 3. **Broadcast promotions/offers in one go:** WhatsTool Business' broadcast feature proved immensely beneficial for KonHub by enabling efficient and personalized mass communication with its customers. Instead of sending generic messages to all recipients, the company could create targeted and segmented lists, ensuring that each message resonated with its intended audience. This not only improved customer engagement but also enhanced the chances of messages being read and acted upon. Furthermore, the Broadcast feature allowed KonfHub to send rich media content, such as images and videos, making its marketing campaigns more visually appealing and engaging. Overall, this feature streamlined the company's marketing efforts, resulting in higher customer response rates, improved brand loyalty, and a more effective means of reaching its audience. ​ ###                Results & progress achieved by KonfHub! Konfhub Team is truly happy & satisfied with WhatsTool Business' WhatsApp Marketing Solutions :) ### They were able to achieve: 1. **Business Growth** - By sending Bulk WhatsApp Messages officially & automating notifications on WhatsApp. 2. **Unmatched Customer Support** - By providing super-fast automated & 1:1 live chat support to users on WhatsApp. 3. **Saved Money, Time & Effort** - By automating notifications, updates, appointment reminders, and marketing messages, resulting in a more efficient & productive business overall. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Marketing vs SMS Marketing: Which one is better? Author: Unknown Published: 2023-09-18 Tags: whatstool business api, whatsapp marketing URL: https://blog.whatstool.business/whatsapp-marketing-vs-sms-marketing-which-one-is-better-clmp7c4pv1344793un44o95dov1/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsappvssms-1695710830565-compressed.png) In today's digital age, WhatsApp marketing and SMS marketing serve distinct roles in a comprehensive mobile marketing strategy.  WhatsApp marketing stands out for its multimedia capabilities and two-way communication, allowing businesses to create engaging, interactive, and personalized experiences with users who have actively opted in. SMS marketing, although less versatile in terms of content, remains highly effective due to its widespread accessibility, immediate message delivery, and high open rates.  Both channels play essential roles, with WhatsApp catering to more interactive and visually engaging campaigns and SMS serving as a reliable and cost-effective means of reaching a broad audience, ensuring a well-rounded approach to mobile marketing. Contents * [Comparison between WhatsApp Marketing & SMS Marketing](#comparison-between-whatsapp-marketing-and-sms-marketing) * [3\. Two-Way Communication:](#3-two-way-communication) * [Some limitations of SMS marketing:](#some-limitations-of-sms-marketing) * [Benefits of WhatsApp Marketing over SMS Marketing:](#benefits-of-whatsapp-marketing-over-sms-marketing) * [Why your Business needs WhatsApp Marketing?](#why-your-business-needs-whatsapp-marketing)  * [How to get started with WhatsApp Marketing?](#how-to-get-started-with-whatsapp-marketing) * [Read more on our amazing Features and resources :](#read-more-on-our-amazing-features-and-resources) Comparison between WhatsApp Marketing & SMS Marketing ----------------------------------------------------- Here's a detailed comparison of the of WhatsApp Marketing vs SMS Marketing: **1\. Rich Media Content**: * **WhatsApp Marketing**: You can send multimedia content, including images, videos, audio, documents, and links, along with text messages. This feature enables you to convey information more effectively and engage users with visually appealing content. * **SMS Marketing**: SMS primarily supports plain text messages, limiting your ability to include rich media content. **2\. Higher Engagement**: * **WhatsApp Marketing**: WhatsApp messages often have higher open and response rates (**98%**) because users are more likely to check and engage with messages within their WhatsApp chats, where they communicate with friends and family. * **SMS Marketing**: While SMS messages also have high open rates (**90%**), WhatsApp's user interface encourages more interaction and engagement. ### **3\. Two-Way Communication**: * **WhatsApp Marketing**: It enables two-way communication between businesses and customers, allowing for real-time conversations and personalized interactions. This is invaluable for customer support, answering inquiries, and building relationships. * **SMS Marketing**: SMS is primarily one-way communication, limiting your ability to engage in meaningful back-and-forth interactions. **4\. Opt-In and Consent**: * **WhatsApp Marketing**: Users must explicitly opt in to receive messages from a business on WhatsApp, ensuring a more receptive and engaged audience. This explicit consent reduces the likelihood of being considered spam. * **SMS Marketing**: While consent is important and subject to regulations, the opt-in process may not always be as explicit as WhatsApp, potentially leading to lower engagement and a higher risk of being marked as spam. **5\. Profile Verification**: * **WhatsApp Marketing**: WhatsApp Business accounts can be verified, adding credibility and trust to your business presence. This verification can be especially important for users concerned about privacy and security. * **SMS Marketing**: SMS does not offer profile verification, which can be a disadvantage in terms of establishing trust. **6\. Customer Segmentation**: * **WhatsApp Marketing**: WhatsApp allows for more precise customer segmentation, enabling businesses to send tailored messages to specific groups based on user preferences and behavior, leading to more targeted marketing campaigns. * **SMS Marketing**: SMS segmentation is possible, but it may not be as granular as WhatsApp, limiting the level of personalization. **7\. Global Reach**: * **WhatsApp Marketing**: WhatsApp is popular worldwide but may be more prevalent in certain regions. However, it offers a broader international reach compared to SMS in some cases. * **SMS Marketing**: SMS has a broad global reach and is universally supported on mobile devices. **8\. Cost-Effective for International Messaging**: * **WhatsApp Marketing**: WhatsApp may offer cost advantages for international messaging compared to traditional international SMS rates, making it attractive for businesses with an international customer base. * **SMS Marketing**: While SMS is global, international SMS rates can be relatively higher, especially for high volumes. **9\. Analytics and Insights**: * **WhatsApp Marketing**: WhatsApp Business API provides detailed analytics and insights into message delivery and engagement, allowing you to measure the effectiveness of your campaigns and make data-driven decisions. * **SMS Marketing**: SMS platforms also offer analytics, but the data may be more limited compared to WhatsApp. Some limitations of SMS marketing: ---------------------------------- Traditional SMS marketing, while effective in many ways, has some limitations: * **Character Limit**: Standard SMS messages are limited to 160 characters. While this constraint can encourage concise messaging, it may not provide enough space to convey complex information or detailed marketing messages. * Lack of Multimedia: SMS is primarily text-based, meaning you cannot include multimedia content like images, videos, or interactive elements. This limitation can make it challenging to engage customers with visually appealing content. * Opt-Out Rates: Some recipients may consider unsolicited SMS messages as spam, leading to higher opt-out rates if they find the messages irrelevant or intrusive. Maintaining a clean and compliant contact list is crucial. * Limited Personalization: While you can personalize SMS messages with the recipient's name, the level of personalization is not as robust as some other marketing channels. Tailoring messages to individual preferences may be challenging. * Costs: Depending on your location and the volume of messages sent, SMS marketing costs can add up, especially for international messaging. _It may not be as cost-effective as of WhatsApp for very large campaigns._ * Limited Analytics: SMS marketing platforms often provide basic analytics, such as delivery and open rates, but they may lack the depth of insights available with other digital marketing channels. Understanding user engagement and behavior can be more challenging. * Limited Customer Interaction: SMS is primarily a one-way communication channel, limiting the ability to engage in meaningful back-and-forth interactions with customers, unlike more interactive platforms like social media or messaging apps. Benefits of WhatsApp Marketing over SMS Marketing: -------------------------------------------------- **1\. Rich Media Content**: * **WhatsApp Marketing**: You can send multimedia content, including images, videos, audio, documents, and links, along with text messages. This feature enables you to convey information more effectively and engage users with visually appealing content. * **SMS Marketing**: SMS primarily supports plain text messages, limiting your ability to include rich media content. **2\. Higher Engagement**: * **WhatsApp Marketing**: WhatsApp messages often have higher open and response rates because users are more likely to check and engage with messages within their WhatsApp chats, where they communicate with friends and family. * **SMS Marketing**: While SMS messages also have high open rates, WhatsApp's user interface encourages more interaction and engagement. **3\. Two-Way Communication**: * **WhatsApp Marketing**: It enables two-way communication between businesses and customers, allowing for real-time conversations and personalized interactions. This is invaluable for customer support, answering inquiries, and building relationships. * **SMS Marketing**: SMS is primarily one-way communication, limiting your ability to engage in meaningful back-and-forth interactions. **4\. Opt-In and Consent**: * **WhatsApp Marketing**: Users must explicitly opt in to receive messages from a business on WhatsApp, ensuring a more receptive and engaged audience. This explicit consent reduces the likelihood of being considered spam. * **SMS Marketing**: While consent is important and subject to regulations, the opt-in process may not always be as explicit as WhatsApp, potentially leading to lower engagement and a higher risk of being marked as spam. **5\. Profile Verification**: * **WhatsApp Marketing**: WhatsApp Business accounts can be verified (**Includes Green Tick**) adding credibility and trust to your business presence. This verification can be especially important for users concerned about privacy and security. * **SMS Marketing**: SMS does not offer profile verification, which can be a disadvantage in terms of establishing trust. **6\. Customer Segmentation**: * **WhatsApp Marketing**: WhatsApp allows for more precise customer segmentation, enabling businesses to send tailored messages to specific groups based on user preferences and behavior, leading to more targeted marketing campaigns. * **SMS Marketing**: SMS segmentation is possible, but it may not be as granular as WhatsApp, limiting the level of personalization. **7\. Global Reach**: * **WhatsApp Marketing**: WhatsApp is popular worldwide but may be more prevalent in certain regions. However, it offers a broader international reach compared to SMS in some cases. * **SMS Marketing**: SMS has a broad global reach and is universally supported on mobile devices but still has lower open rates compared to WhatsApp. **8\. Cost-Effective for International Messaging**: * **WhatsApp Marketing**: WhatsApp may offer cost advantages for international messaging compared to traditional international SMS rates, making it attractive for businesses with an international customer base. * **SMS Marketing**: While SMS is global, international SMS rates can be relatively higher, especially for high volumes. **9\. Analytics and Insights**: * **WhatsApp Marketing**: WhatsApp Business API like **[WhatsTool Business](https://whatstool.business/)**, provides detailed analytics and insights into message delivery and engagement, allowing you to measure the effectiveness of your campaigns and make data-driven decisions. * **SMS Marketing**: SMS platforms also offer analytics, but the data may be more limited compared to WhatsApp. Why your Business needs WhatsApp Marketing?  -------------------------------------------- 1. **Personalized Messaging:** Utilize customer data to send personalized messages based on user preferences, behaviors, and past interactions. Personalization makes users feel valued and more likely to engage with your messages. 2. **Chatbot & Automation:** With WhatsTool Business' smart chatbots, businesses can automate responses & ensure that customers receive instant response to inquiries, handles routine tasks, improving efficiency and providing 24/7 support.  Sending transactional updates, such as order confirmations, shipping notifications, and appointment reminders, ensuring timely and relevant communication. 3. **Broadcast list/ Broadcasts:** Segment your audience into broadcast lists, making it easy to send targeted messages to specific groups, ensuring that content is relevant to each segment & send messages to multiple users at once. It's a powerful feature for efficiently reaching a broad audience with important updates, promotions, or notifications. 4. **Professional Brand Presence:** It allows businesses to create and maintain a professional brand presence on WhatsApp. You can set up a verified business profile, providing customers with confidence in your authenticity. How to get started with WhatsApp Marketing? ------------------------------------------- So, there are two ways to get started with WhatsApp Marketing effectively: 1. WhatsApp Business App  2. WhatsApp Business API with **WhatsTool Business** Check this blog and find out which one would be more effective for your business!  Read more on our amazing Features and resources : ------------------------------------------------- 1. [WhatsApp Multi-agent](https://whatstool.business/whatsapp-multi-agent)​ 2. [WhatsApp CRM](https://whatstool.business/whatsapp-crm)​ 3. [WhatsApp Message Templates](https://tools.whatstool.business/whatsapp-message-templates)  4. [WhatsApp Chatbot Templates](https://tools.whatstool.business/whatsapp-chatbot-template)​ 5. [WhatsApp QR Generator](https://tools.whatstool.business/whatsApp-QR-code-generator)​ 6. [WhatsApp Link Generator](https://tools.whatstool.business/whatsapp-link-generator) 7. [WhatsApp API](https://whatstool.business/whatsapp-api)​ 8. [WhatsApp API Pricing](https://tools.whatstool.business/whatsapp-api-pricing)​ 9. [WhatsApp Automation](https://blog.whatstool.business/whatsapp-automation/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Whatsapp Business App vs Whatsapp Business API: Features & Comparison Author: Unknown Published: 2023-09-15 Tags: whatsapp marketing, whatsapp api URL: https://blog.whatstool.business/whatsapp-business-app-vs-whatsapp-business-api-features-and-comparison-clmkv4jw7270693un4nx6z4ovv/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/cover-photo-of-benefits-of-whatsapp-business-api-1695813132349-compressed.png) WhatsApp Overview WhatsApp is known for its simple and user-friendly interface. It doesn't require users to navigate complex menus or settings, making it accessible to people of all ages and technical backgrounds and so with over 2.2 billion monthly worldwide users, WhatsApp is one of the most popular messaging platforms, therefore you can reach your customers much more easily and effortlessly through WhatsApp!  ### Now, let's first know why to choose WhatsApp for marketing before comparing WhatsApp Business App & WhatsApp Business API: WhatsApp is a valuable app for businesses due to its wide-reaching global user base, ease of use, and robust communication features. It offers a secure platform for real-time interaction with customers, partners, and employees, facilitating customer support, sales, and internal collaboration. With features like WhatsApp Business, companies can establish official business profiles, automate responses, share product catalogs, and gain insights through analytics. The app's cross-platform compatibility ensures that businesses can connect with their audience regardless of the device they use, making it an effective tool for enhancing customer engagement, expanding market reach, and streamlining communication workflows. ### WhatsApp Business App WhatsApp Business is a specialized mobile application designed for businesses to enhance their **customer communication and engagement.**  It offers features such as business profiles with essential information, automated greetings, quick replies for faster responses, message labels for organization, and the ability to create and share product catalogs. Additionally, businesses can access valuable insights into message statistics, set their operating hours, and benefit from the convenience of WhatsApp Web for desktop use. This dedicated app aims to provide businesses, especially small and medium-sized enterprises (SMEs), with tools to offer more professional and efficient customer service through the widely used WhatsApp platform. ### WhatsApp Business API WhatsApp Business API is a powerful communication tool for businesses, enabling them to integrate WhatsApp's messaging capabilities into their existing systems and applications. **Unlike the standard WhatsApp Business app**, the API is designed for larger enterprises and provides advanced features such as _automated messaging, chatbots, and two-way communication with customers on a larger scale_. It allows businesses to send notifications, updates, and alerts to customers, conduct customer support, and facilitate transactions. **WhatsApp Business API offers a more seamless and customized customer experience**, making it a valuable tool for businesses looking to enhance their communication and engagement with a broader audience on the WhatsApp platform. Comparison between WhatsApp Business App & WhatsApp Business API: -------------------------------------------------------------------- Certainly, let's compare WhatsApp Business App and WhatsApp Business API across various aspects: **1\. Target Audience:** * **WhatsApp Business App:** Small and medium-sized businesses (SMBs) or individual entrepreneurs who want to interact with customers one-on-one. * **WhatsApp Business API:** Larger enterprises and businesses with high messaging volumes that require automation and integration. **2\. Scalability:** * **WhatsApp Business App:** Limited scalability, primarily for individual or small team use. * **WhatsApp Business API:** Highly scalable, suitable for handling a large volume of customer interactions and automating processes. **3\. Features:** * **WhatsApp Business App:** Offers basic features such as a business profile, automated greetings, quick replies, labels, and messaging statistics. * **WhatsApp Business API:** Provides advanced features like message automation, integration with external systems (e.g., CRM software), and the development of chatbots. **4\. Messaging Templates:** * **WhatsApp Business App:** Not required. * **WhatsApp Business API:** Requires businesses to use pre-approved messaging templates for outbound messages to customers to ensure relevance and compliance with WhatsApp's policies. **5\. Business Verification:** * **WhatsApp Business App:** No official verification process. * **WhatsApp Business API:** Businesses can apply for official verification, denoting their authenticity to customers with a green checkmark. **6\. Cost:** * **WhatsApp Business App:** Free to download and use. * **WhatsApp Business API:** Associated costs, including a per-message fee, making it a more substantial financial investment. **7\. Mobile vs. Desktop:** * **WhatsApp Business App:** Mobile-based, primarily used on smartphones. * **WhatsApp Business API:** Typically used in conjunction with external systems and applications, making it accessible on desktop and other platforms. **8\. Technical Complexity:** * **WhatsApp Business App:** User-friendly and easy to set up. * **WhatsApp Business API:** Typically requires technical expertise and development support for implementation and maintenance. **9\. Use Cases:** * **WhatsApp Business App:** Suitable for individual customer interactions, small businesses, or those not requiring extensive automation or integration. * **WhatsApp Business API:** Ideal for businesses with high messaging volumes, e-commerce, customer support automation, and integration with CRM and other business systems. **10\. Privacy and Compliance:** * **WhatsApp Business App:** Assumes that users will handle privacy and compliance issues themselves. * **WhatsApp Business API:** Requires businesses to adhere to WhatsApp's policies and guidelines, especially in terms of message templates and data privacy. ​ Features of the WhatsApp Business App and WhatsApp Business API ------------------------------------------------------------------ Let's dig into WhatsApp Business App & Business API features and how it can benefit your business! ### WhatsApp Business App features that make customer conversations easier: WhatsApp Business App offers several features tailored to meet the needs of small and medium-sized businesses (SMBs) for better customer communication and engagement. Here are some of its key features: 1. **Business Profile: **Create a dedicated business profile with essential information like your business name, description, contact details, website, and location. This helps customers easily identify and learn more about your business. 2. **Automated Greetings & Away messages:** Set up automated greeting messages that are sent to customers when they initiate a conversation. These greetings can provide a welcoming and informative first impression. An away message can be set to be sent when a client sends an inquiry off the business hours. 3. **Quick Replies:** Save and reuse frequently sent messages as quick replies. This feature speeds up response times for commonly asked questions and streamlines customer interactions. 4. **Labels: **Organize and label your chats for better management and categorization. You can label chats as "New Orders," "Open Support Tickets," "Pending Payments," and more. 5. **Product Catalog:** Create and share product catalogs within the app, allowing customers to browse and inquire about your products or services directly through WhatsApp. 6. **Broadcast Message:** Send messages up to **256 contacts** without creating a group. This is useful for sending promotional messages or updates to the customers. ### WhatsApp Business API features that help you scale customer support: The WhatsApp Business API is a powerful tool that allows medium to large enterprises and businesses to integrate WhatsApp's messaging capabilities into their existing systems and applications, enabling automation, advanced customer interactions, and scalable communication with customers on the widely used WhatsApp platform, while adhering to WhatsApp's policies and guidelines. You can buy an API membership from a provider like [WhatsTool Business](https://whatstool.business/) which makes it simple for you to get everything rolling. Now, let’s look into some most important features of a WhatsApp Business API. 1. **B****usiness Profile with verified Green Tick** ​ Similar to WhatsApp Business application, you can make a WhatsApp Business profile with the API. You can add subtleties like your business name, description, and website to the business profile. Additionally, you can apply for official verification, gaining a **Green Tick** to denote the authenticity of your business to customers. The users will be able to see your business name in profile without saving your number. 2. **Chatbots & chat flows:** Develop and deploy chatbots to handle customer inquiries,  providing instant responses to frequently asked questions 24/7, facilitating transactions, and guiding users through various processes. By defining conversation flows, businesses can design step-by-step interactions that lead customers through specific tasks or inquiries, ensuring a consistent and efficient user experience. This powerful combination of chatbots and conversation flows enables businesses to enhance customer support, automate routine tasks, and deliver personalized services on the WhatsApp platform, ultimately improving customer satisfaction and operational efficiency. 3. **Multi-Agent Chat Support:**​ Multi-agent chat support allows businesses to efficiently handle customer inquiries and support requests by enabling multiple agents or customer service representatives to collaborate within a single chat thread. This feature streamlines communication and ensures that customers receive timely and comprehensive assistance, regardless of which agent is available. Agents can view the conversation history, respond to messages, and assign specific chats to colleagues as needed. It enhances customer service scalability, _reduces response times, and enables businesses to provide a seamless and collaborative support experience on the WhatsApp platform_, ultimately improving customer satisfaction and loyalty. 4. **Integrations:**  Integration is a critical capability that empowers businesses to connect WhatsApp's powerful messaging platform with their existing systems and tools. Through integration, businesses can synchronize customer data, automate workflows, and provide a more seamless and efficient experience for both customers and employees. It enables the exchange of information between WhatsApp and various systems such as CRM software, e-commerce platforms, payment gateways, and inventory management systems. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to add WhatsApp to your website for free? Author: Unknown Published: 2023-09-14 Tags: whatstool business api, crm tools URL: https://blog.whatstool.business/how-to-add-whatsapp-to-your-website-for-free-clmjbhp5j1400943uvz55pqrg1p/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/cover-photo-of-why-whatstool-is-the-best-whatsapp-automation-tool-for-your-business-1695300448324-compressed.png) Looking for ways to integrate WhatsApp to your website? Or how to use WhatsApp for websites? With more than 2billion monthly active users, WhatsApp definitely is the best channel for your marketing needs and so for adding it to your website, to make it more convenient for your website visitors to reach you on WhatsApp!  **WhatsTool Business** provides you a platform to reach out to your customers on WhatsApp, broadcast promotional messages, set up chatbots to respond to user automatically, CRM integrations & many more! ​[Click here](https://whatstool.business/) to know more about how WhatsTool can help your business grow using WhatsApp. **Get 15 days free trial!** Now, let's know 4 different ways to add WhatsApp to your website: ----------------------------------------------------------------- 1. WhatsApp Official share button. 2. WhatsApp Chat Widget. 3. WhatsApp click-to-chat button. 4. WhatsApp Business API integrations. --- > 1. **WhatsApp Official share button**​ > WhatsApp provides an official share button that you can add to your website. When clicked, this button allows visitors to share your website or specific content on WhatsApp. To implement this, you need to add a small piece of HTML code to your web pages. You can generate the code on the WhatsApp website or use a third-party service that simplifies the process. > **Pros:** > Easy to implement. > Promotes sharing of your content via WhatsApp. > **Cons:** > Limited to sharing, not direct messaging or chat support. > > > > 2. **WhatsApp Chat Widget​** > Consider using a WhatsApp chat widget or plugin. Many third-party services and plugins provide customizable chat widgets that you can easily embed on your website. These widgets enable real-time conversations between website visitors and your WhatsApp account. > **Pros:** > Offers live chat functionality. > Customizable appearance. > May include additional features like automated responses and chat history. > **Cons:** > Some plugins may have subscription fees. > May require technical setup. > > > > 3. **WhatsApp** **click-to-chat button.** > You can create a WhatsApp Click-to-Chat button that allows visitors to initiate a conversation with you or your business on WhatsApp. To do this, generate a WhatsApp link with a predefined message and add it as a hyperlink or button on your website. > **Pros:** > Encourages direct communication with visitors. > Customizable predefined message. > **Cons:** > Visitors need to have WhatsApp installed on their devices. > > 4. **WhatsApp Business API integrations** ​ > If you have a business with high-volume WhatsApp communication needs, you can integrate WhatsApp Business API into your website. This allows you to manage WhatsApp interactions more efficiently and automate responses. However, this option is more complex and typically requires developer assistance. > **Pros:** > Provides advanced business-oriented features. > Enables automation and integration with CRM systems. > **Cons:** > Requires technical expertise for setup and maintenance. > May involve additional costs. > > See how you can integrate WhatsApp to your website easily with **WhatsTool Business API** without any additional cost. > How to add WhatsApp Chat Widget to website? ---------------------------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/cover-photo-of-benefits-of-whatsapp-automation-with-whatstool-1695300547449-compressed.png) ### Before we see how we can add the chat widget to website, lets know what its benefits are and how can it help your business/website: * **Real-time Communication:** WhatsApp chat buttons enable real-time communication between you and your website visitors. This instant messaging capability allows for quick responses to inquiries, support requests, or questions, improving customer satisfaction. * **Convenience:** WhatsApp is a widely used messaging platform, and many people are familiar with it. By providing a WhatsApp chat option, you make it convenient for visitors to reach out to you using a platform they are comfortable with. * **Mobile Accessibility:** WhatsApp is a mobile-first platform, making it accessible to users on smartphones and tablets. A WhatsApp chat button ensures that you can engage with visitors regardless of their device, which is especially important as mobile web browsing continues to grow. * **Global Reach:** WhatsApp has a global user base, making it an effective means of reaching a broad audience. Whether your website serves a local or international audience, WhatsApp can bridge communication gaps. * **Increased Engagement:** Having a chat button prominently displayed on your website encourages visitors to interact with you. It can lead to increased engagement, inquiries, and conversions, such as sales or lead generation. * **Personalization:** WhatsApp chats allow for personalized interactions. You can address visitors by their names and provide tailored responses, creating a more personalized and friendly customer experience. * **Cost-Effective:** WhatsApp chat is a cost-effective customer support and communication channel compared to traditional phone support or live chat solutions. It can help you save on customer service costs while maintaining quality service. * **Easy Integration:** Adding a WhatsApp chat button to your website is relatively easy, especially when using third-party widgets or plugins. It doesn't require complex development work, making it accessible to businesses of all sizes. * **Analytics and Tracking:** Many WhatsApp chat button solutions offer analytics and tracking features. You can monitor chat activity, measure response times, and gather valuable insights into customer interactions to improve your support and marketing strategies. * **Multimedia Sharing:** WhatsApp supports the sharing of multimedia content, including images, videos, documents, and links. This can be particularly useful for showcasing products, providing visual assistance, or sharing important information with customers. * **Automation:** Some WhatsApp chat solutions offer automation features, allowing you to set up chatbots or automated responses to common questions. This can improve efficiency in handling inquiries and providing information. ### Add a WhatsApp Chat Button with This Quick Guide: 1. **Create a WhatsApp Business Account:** The initial step to incorporating a WhatsApp Visit Button on your site is setting up a WhatsApp Business Account. This record offers a plenty of features intended for organizations, like verified badges, quick replies, & detailed analytics. 2. **Choose a WhatsApp Chat Widget Provider:** Start by choosing a WhatsApp chat widget provider like **WhatsTool Business**, there are several services and plugins available that offer WhatsApp chat widgets with various features and customization options. 3. **Sign Up or Create an Account:** Visit the website of the chosen WhatsApp chat widget provider and sign up for an account if required. You may need to provide your website details and contact information during the registration process. 4. **Configure Your Chat Widget:** Once you have an account, log in to the provider's dashboard and configure your chat widget. This typically involves specifying settings such as the widget's appearance, position on the website, and WhatsApp contact details. 5. **Generate the Widget Code:** After configuring the widget, you'll usually have an option to generate the widget code. This code is a snippet of HTML and JavaScript that you'll need to add to your website to display the chat widget. 6. **Add the Widget Code to Your Website:** Depending on your website platform and how it's built, you can add the widget code to your site in different ways: 7. **Test the Widget:** Before finalizing everything, it's a good practice to test the chat widget to ensure it's working as expected. Make sure you can send and receive messages using the widget. 8. **Monitor and Customize:** Regularly monitor the chat widget for incoming messages and customize its settings or appearance as needed to enhance the user experience. 9. **Save and Publish:** After adding the widget code, save your changes and publish your website. The WhatsApp chat widget should now be visible on your site, allowing visitors to initiate chats with you via WhatsApp. * **Using a Content Management System (CMS):** If you're using a CMS like WordPress, Joomla, or Drupal, you can often add the widget code using a plugin or by pasting it into a specific area in your site's settings. Look for options like "Custom HTML" or "Widgets" in your CMS. * **Adding Code Directly to Your Website:** If you have direct access to your website's code, you can paste the widget code directly into the HTML of your web pages. Place it where you want the chat widget to appear. * **Using a Website Builder:** If you're using a website builder like Wix, Weebly, or Squarespace, look for options to add custom HTML or embed code, and then paste the widget code there. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Guide to WhatsApp marketing with WhatsTool Business: Strategies and tips Author: Unknown Published: 2023-09-13 Category: Top guide Tags: #whatsappapi, whatstool business api URL: https://blog.whatstool.business/guide-to-whatsapp-marketing-with-whatstool-business-strategies-and-tips-clmhr3sgq600053uvzxwociu80/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/cover-photo-of-benefits-of-whatsapp-business-api-1695206157486-compressed.png) What is WhatsApp Marketing? --------------------------- WhatsApp marketing is a digital marketing strategy that involves using the WhatsApp messaging platform to reach and engage with a targeted audience for promotional purposes. Marketers use WhatsApp to send text, images, videos, and even interactive messages like polls or surveys to connect with customers, share updates, provide customer support, or promote products and services. It's a direct and personal communication channel that can be effective for **building customer relationships, driving sales, and increasing brand awareness.** [WhatsTool Business](https://whatstool.business/) is your all-in-one WhatsApp marketing platform. ### Why should you use WhatsApp as a Marketing Channel for your business? > Compared to any other digital marketing channel, WhatsApp campaigns bring you as close as you can get to a guarantee that your target audience will at least see your content. A business might choose to use WhatsApp as a marketing channel over other social media platforms for several reasons: ###        Benefits of WhatsApp Marketing: * **Personalized and Direct Communication:** WhatsApp offers a more personal and one-on-one communication channel compared to other social media platforms. This can help businesses build stronger, more meaningful relationships with their customers. * **High Engagement Rates:** WhatsApp messages typically have higher open and response rates compared to emails and other social media platforms, making it an effective channel for immediate customer engagement. The open rate for WhatsApp marketing campaigns **surpasses 97%.** ​ * **Secure and Private:** WhatsApp uses end-to-end encryption, ensuring the security and privacy of messages. This can be appealing to customers who value data security. * **Multimedia Content:** Businesses can share a variety of multimedia content on WhatsApp, including text, images, videos, and documents, allowing for more versatile and engaging marketing materials. * **Customer Service:** WhatsApp can be used for customer support and assistance, providing a real-time, convenient way for customers to get help or ask questions. * **Targeted Marketing:** WhatsApp allows businesses to segment their audience and send targeted messages, ensuring that the right content reaches the right people. * **Opt-in Communication:** WhatsApp marketing typically relies on opt-in subscriptions, meaning that customers have consented to receiving messages from the business, reducing the likelihood of spam complaints. * **International Reach:** WhatsApp has a global user base, making it an excellent platform for businesses looking to reach an international audience. * **Integration with CRM and Automation:** Businesses can integrate WhatsApp with their CRM systems and use automation tools to streamline marketing and customer support efforts. * **Cost-Effective:** While WhatsApp Business API may have associated costs, the platform can still be cost-effective compared to traditional advertising channels. Top 5 WhatsApp Marketing strategies: ------------------------------------ 1. **Use WhatsApp Business API:** For medium to larger businesses with higher messaging volumes, consider using the WhatsApp Business API platform like **WhatsTool Business**. It allows for automation of messages, such as order confirmations, appointment reminders, and superior customer support, ensuring efficient communication with your customers. 2. **Broadcast Promotional messages on WhatsApp:** The open rate for WhatsApp marketing campaigns surpasses 97%. Sending WhatsApp broadcast promotional messages on WhatsApp is the best way to reach a wide audience & boost your sales drastically. 3. **Create a Business Profile**: Set up a professional business profile on WhatsApp with your company's name, logo, contact information, and a brief description. A verified business profile adds authenticity and trustworthiness to your brand, making it easier for customers to identify and connect with you. 4. **Provide Exceptional Customer Support:**  Customer satisfaction is one of the most important points not to neglect. Leverage WhatsApp as a customer support channel. Respond promptly to customer inquiries, address issues, and provide helpful information. A fast and helpful customer support experience can lead to customer loyalty and positive word-of-mouth. 5. **Send Personalized Messages:** Tailor your WhatsApp messages to individual customers. Use their _names and segment your audience based on their preferences and behavior_. Personalization makes your messages more relevant and engaging, leading to higher conversion rates. * **The bonus point:** All these can be achieved by **WhaTstool Business** that will supercharge your business to a next level. ​[Check it out!](https://whatstool.business/) How to get started with WhatsApp Marketing using WhatsTool Business? -------------------------------------------------------------------- All the above-mentioned WhatsApp Marketing Strategies can only be implemented to your business using **WhatsApp Business API,**​However, Facebook doesn't provide a platform to use WhatsApp Business API directly, For which **WhatsTool Business** is a WhatsApp Marketing Platform based on Official WhatsApp Business APIs where you can get the access to: 1. **WhatsApp Broadcating:** Send broadcast messages to thousands of customers.  2. **Automated** **Notifications and Alerts**: Send out automated notifications, alerts, and updates to customers promptly. 3. ​**Multi-Channel Integration**: Easily integrate with other communication channels and customer relationship management (CRM) systems. 4. **No code Chatbots:** Automate your sales & customer support with smart chatbots. 5. **Multi agent Live Chat:** Engage multiple agents with same dashboard, accessible on unlimited devices. ​_The quick_ [signup](https://app.whatstool.business/auth) _with_ **WhatsTool Businss** _is super-fast & will get you instant approval for the WhatsApp Business API Account (_**within 30 Minutes**_)_ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Clean Fanatic: a case study Author: Unknown Published: 2023-09-13 Tags: case study, customer stories, customer success, whatstool business review URL: https://blog.whatstool.business/case-study-clean-fanatic/ Contents * [​About](#about)  * [Scope of work:](#scope-of-work) * [Challenges faced :](#challenges-faced) * [Key Results and KPIs Impacted :](#key-results-and-kpis-impacted)  * [Read more on our amazing Features and resources :](#read-more-on-our-amazing-features-and-resources) **​****About**  --------------- ![Clean Fanatic Logo](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/clean-fanatic-logo-1-1695196198742-compressed.png)   **CleanFanatic** is a leading 11-year old on-demand home cleaning services provider. **Industry**: Cleaning services ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/clean-fanatic-tweets-2-1694692838086-compressed.png) **Scope of work:** ------------------ *  WhatsApp Chatbot Implementation * Streamlining chat support * Qualifying leads from too many enquiries ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/clean-fanatics-template-1-1695198364481-compressed.png) **Challenges faced :** ------------------------- * Too many un-attended inbound enquiries for services : their 15-member team were overwhelmed with number of enquiries. * Using google sheets too maintain leads and run campaign : very ineffective once the things scale. * Lesser number of website visitors turning into customers * Customer want the ease of booking services from a app but do not want to download app. * Losing out on too many leads because of lack of process for segmenting and retargeting users.  **Key Results and KPIs Impacted** :  ------------------------------------ * Reduction in time taken for chat support. * 30% Increase in number of bookings. * Retargeting helped boost bookings as well as repeat customers. Read more on our amazing Features and resources : 1\. [WhatsApp Multi-agent](https://whatstool.business/whatsapp-multi-agent)​ 2\. [WhatsApp CRM](https://whatstool.business/whatsapp-crm)​ 3\. [WhatsApp Message Templates](https://tools.whatstool.business/whatsapp-message-templates)  4\. [WhatsApp Chatbot Templates](https://tools.whatstool.business/whatsapp-chatbot-template)​ 5\. [WhatsApp QR Generator](https://tools.whatstool.business/whatsApp-QR-code-generator)​ 6. [WhatsApp Link Generator](https://tools.whatstool.business/whatsapp-link-generator) 7\. [WhatsApp API](https://whatstool.business/whatsapp-api)​ 8\. [WhatsApp API Pricing](https://tools.whatstool.business/whatsapp-api-pricing)​ 9\. [WhatsApp Automation](https://blog.whatstool.business/whatsapp-automation/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## 5 Best Twilio Alternatives With Affordable Pricing - [ 2023 ] Author: Unknown Published: 2023-09-13 Tags: whatsapp api providers, whatstool business api, whatsapp marketing URL: https://blog.whatstool.business/5-best-twilio-alternatives-with-affordable-pricing-2023-clmhhya1j469773uvzvfia8pim/ Looking for Twilio WhatsApp API alternatives? ------------------------------------------------ You might be looking for some better options with good features and affordable pricing. You can find it right here! In this blog, we'll see **Top 5 Best WhatsApp API Providers** that you can pick as Twilio Alternatives. ![](https://superblog.supercdn.cloud/site_cuid_cllkq44qz2830763unbesf0phc8/images/screenshot-2023-09-11-124639-1694592114080-compressed.png) Let's look into the Pros & Cons of Twilio's WhatsApp Business API solutions before comparison with its alternatives: Pros of Twilio software: --------------------------- 1. Supports phone calls, VoIP, messaging, WhatsApp, email etc. 2. Helpful estimating for starter organizations as you can finish your work at lower costs given the pay-more only as costs arise evaluating. Cons of Twilio software: ------------------------ 1. Needs specialized information to get everything rolling else you'll have to interface with the help group at Twilio. 2. More slow client assistance 3. Deliverability endures when you mass send messages or messages. 4. Expenses can soar as you increase since there is no fixed pricing, $1/user per hour or $150/user per month. Top 5 Alternatives for Twilio: #1. [WhatsTool Business - All-in-one WhatsApp API Solution](https://whatstool.business/)​ ----------------------------------------------------------------------------------------- ​Here are some of the top benefits of **WhatsTool Business** over Twilio software: ![](https://superblog.supercdn.cloud/site_cuid_cllkq44qz2830763unbesf0phc8/images/cover-photo-of-why-whatstool-is-the-best-whatsapp-automation-tool-for-your-business-1694169718850-compressed.png) ### WhatsTool Business offers: 1. **Efficient Customer Engagement**:  allows businesses to quickly and efficiently engage with customers, answering their queries and providing information in real-time without manual intervention. This enhances customer satisfaction and improves response times. 2. **Multi-Channel Integration:** **WhatsTool** allows you to integrate with other communication channels and customer relationship management (CRM) systems, allowing businesses to manage conversations across various platforms seamlessly. 3. **Personalization at Scale:** WhatsApp automation with **WhatsTool Business** enable businesses to create personalized messages and experiences for customers, even when handling a large volume of conversations. This can include using customer names, purchase history, and preferences to tailor messages. 4. **Time and Resource Savings:** By automating routine and repetitive tasks, businesses can save time and allocate resources more effectively. Employees can focus on more complex tasks that require human intervention. 5. **Segmented Campaigns:** **WhatsTool** allows businesses to segment their customer base and send targeted campaigns based on demographics, behaviors, or preferences. This increases the relevance of messages and improves engagement. 6. **Consistent Brand Messaging:** Automation ensures that customers receive consistent and accurate information across all interactions. This helps maintain a unified brand image and avoids confusion. 7. **Scalability:** As businesses grow, manual handling of customer inquiries becomes challenging. Automation scales easily to handle a growing number of conversations without compromising on quality. 8. **24/7 Availability:** With WhatsTool, businesses can provide round-the-clock customer support and engagement with [WhatsApp Chatbots](https://whatstool.business/chatbots). Automated responses can handle inquiries even outside of business hours, ensuring customers always receive timely assistance. WhatsTool provides users to choose from 1000+ [WhatsApp Chatbot Templates](https://tools.whatstool.business/whatsapp-chatbot-template). 9. **Quick Notifications and Alerts:** Businesses can use automation to send out important notifications, alerts, and updates to customers promptly. This is particularly useful for order confirmations, shipping updates, and time-sensitive information. 10. **Cost-Effective Solution:** **WhatsTool Business** provides all the features of WhatsApp API in a very affordable and reasonable price, where you can begin with first 15 days trial without paying a single penny for complete satisfaction before investing. #2 DelightChat ----------------- ![](https://superblog.supercdn.cloud/site_cuid_cllkq44qz2830763unbesf0phc8/images/screenshot-2023-09-12-155517-1694514392687-compressed.png) Delight Chat's WhatsApp Business API enables organizations to connect with their clients on WhatsApp utilizing highlights like mechanized messages and chatbots. With an easy-to-use interface and high level conversational man-made intelligence innovation, the stage expects to smooth out continuous correspondence and robotize client connections. In addition, it offers multi-lingual help and programmed layout interpretation for added accommodation. **Pricing:** * The STARTUP plan costs $49 per month. * The SCALE plan at $99 per month * The GROWTH plan is $299 per month. **Pros:** 1. Omnichannel inbox that assists you with overseeing WhatsApp, Instagram, Facebook, Messages and Live Talk. 2. Complete WhatsApp Advertising suite - Send WhatsApp Broadcasts to your client records utilizing Official Programming interface. 3. Get Official WhatsApp Programming interface access with free Green Tick application Computerized WhatsApp notices like Deserted Truck, Request Affirmation, Conveyance Notices and Money down Request Check. **Cons:** Until further notice, Delight Chat just coordinates with Shopify that permits it to get to your Shopify administrator dashboard information. Be that as it may, it will before long be accessible for other web-based business stages like WooCommerce. #3 AiSensy ---------- ![](https://superblog.supercdn.cloud/site_cuid_cllkq44qz2830763unbesf0phc8/images/screenshot-2023-09-11-125557-1694593705378-compressed.png) Clients have viewed AiSensy as a significant answer for flawlessly incorporating business correspondence with end-clients, especially using WhatsApp. By giving customized messages to clients through this channel, clients have effectively used AiSensy for lead generation purposes, including online courses and Facebook Advertisements. Therefore, organizations have seen a decrease in cost for each lead and an expansion in market reach. **Pricing:** Basic Unlimited users **$20/month,** 1000 Free Conversations/month **Pros of AiSensy**:​ 1. Helpful & responsive customer service. 2. Offers a **14-day** free trial. ### Cons of  AiSensy: 1. Template Message approval takes quite a long time via their dashboard.  2. The UI could be improved to make it easier to understand for beginners. 3. Automated messaging functionality is still under development, so it’s not entirely reliable yet. 4. **Shopify** integrations are unavailable. #4 Helpwise.io -------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-09-11-124228-1694416368274-compressed.png) Helpwise permits you to deal with all your help channels techniques at one spot. With shared inboxes for email, SMS, WhatsApp, live visit and virtual entertainment accounts, you can undoubtedly work together with your group and your clients from a similar dashboard. **Pricing:** **‍**$20/per user/month billed annually for all support inboxes. 7-day free trial. **Pros:** 1. Associates significant help channels including Facebook, Twitter, Messages, WhatsApp, and SMS. 2. Coordinates with Zapier, Hubspot, Slack, Shopify, and so forth. 3. On screen team-collaboration. 4. Track email load, key measurements and group execution from your record dashboard. **Cons:** 1. Not at all like other shared inbox devices, you can't see all common inboxes on a solitary screen with Helpwise. This can be an issue for those searching for the genuine "shared inbox" experience. 2. Can't oversee support for clients who interface from any channel separated from the ones upheld by Helpwise. 3. Presently the versatile application is in an exceptionally early stage and doesn't uphold the vast majority of the highlights that the web application does. #5 GupShup ---------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-09-11-123706-1694416042294-compressed.png) Gupshup is a cloud-based platform suitable for businesses of all sizes, With Gupshup's foundation, organizations can send limitless media messages, feature item indexes to drive trade, take and get requests, and utilize shrewd chatbots to drive client service. The stage additionally includes conversational computer based intelligence and constant examination that assist organizations with further developing their client service insight and commitment. **Pricing:** Pricing is not listed on the website. **Pros:** 1. Consistently incorporate with a large number of uses and stages. 2. Computerize WhatsApp advertising messages effortlessly. 3. Feature intelligent multi-item and single-item indexes to help your deals potential. 4. Help deals by transforming your WhatsApp account into a virtual store. 5. chatbots to improve your client assistance experience. **Cons:** 1. WhatsApp arrangements on message recurrence and cutoff points might upset the viability of Gupshup's API. 2. Non-specialized clients might find Gupshup's Programming interface testing because of its specialized intricacy. 3. Incorporating Gupshup's API with different frameworks and stages might require extra exertion and assets. 4. Extra message markup costs are applied. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## 5 Best Interakt Alternatives With Standard Customer Support - [ 2023 ] Author: Unknown Published: 2023-09-12 Tags: whatsapp api providers, whatstool business api URL: https://blog.whatstool.business/5-best-interakt-alternatives-with-standard-customer-support-2023-clmg666uw396893urfh8l19bsp/ Looking for Interakt WhatsApp Business API alternatives with good features, better customer support at affordable pricing? -------------------------------------------------------------------------------------------------------------------------- You're at the right place! In this blog, we'll see **Top 5 Best WhatsApp API Providers** that you can pick as Interakt Alternatives. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-09-11-124524-1694514707460-compressed.png) Let's look into the Pros & Cons of Interakt's WhatsApp Business API solutions before comparison with its alternatives: ### Pros Of Interakt 1. No Cost Green Tick Verification 2. Multi-agent team Inbox 3. Fast approval & access to WhatsApp API 4. Agent & Chat analytics ### Cons Of Interakt 1. Costlier Pricing in comparison to other WhatsApp Business API providers 2. **No Chatbot**, which is the greatest disadvantage of Interakt. 3. Markup expenses apply on messages sent or got, which fluctuate in view of the membership plan. 4. Restricted application mixes accessible, contingent upon the membership plan. 5. Customer care is just given through email and can require up to 2-3 days to get the resolution, contingent upon the client's arrangement. The absence of an immediate calling choice can be badly designed in urgent circumstances. Top 5 Alternatives: ---------------------- #1. [WhatsTool Business - All-in-one WhatsApp API Solution](https://whatstool.business/)​ ----------------------------------------------------------------------------------------- ​Here are some of the top benefits of **WhatsTool Business** over AiSensy: ![](https://superblog.supercdn.cloud/site_cuid_cllkq44qz2830763unbesf0phc8/images/cover-photo-of-why-whatstool-is-the-best-whatsapp-automation-tool-for-your-business-1694169718850-compressed.png) ### WhatsTool Business offers: 1. **Efficient Customer Engagement**:  allows businesses to quickly and efficiently engage with customers, answering their queries and providing information in real-time without manual intervention. This enhances customer satisfaction and improves response times. 2. **Multi-Channel Integration:** **WhatsTool** allows you to integrate with other communication channels and customer relationship management (CRM) systems, allowing businesses to manage conversations across various platforms seamlessly. 3. **Personalization at Scale:** WhatsApp automation with **WhatsTool Business** enable businesses to create personalized messages and experiences for customers, even when handling a large volume of conversations. This can include using customer names, purchase history, and preferences to tailor messages. 4. **Time and Resource Savings:** By automating routine and repetitive tasks, businesses can save time and allocate resources more effectively. Employees can focus on more complex tasks that require human intervention. 5. **Segmented Campaigns:** **WhatsTool** allows businesses to segment their customer base and send targeted campaigns based on demographics, behaviors, or preferences. This increases the relevance of messages and improves engagement. 6. **Consistent Brand Messaging:** Automation ensures that customers receive consistent and accurate information across all interactions. This helps maintain a unified brand image and avoids confusion. 7. **Scalability:** As businesses grow, manual handling of customer inquiries becomes challenging. Automation scales easily to handle a growing number of conversations without compromising on quality. 8. **24/7 Availability:** With WhatsTool, businesses can provide round-the-clock customer support and engagement with [WhatsApp Chatbots](https://whatstool.business/chatbots). Automated responses can handle inquiries even outside of business hours, ensuring customers always receive timely assistance. WhatsTool provides users to choose from 1000+ [WhatsApp Chatbot Templates](https://tools.whatstool.business/whatsapp-chatbot-template). 9. **Quick Notifications and Alerts:** Businesses can use automation to send out important notifications, alerts, and updates to customers promptly. This is particularly useful for order confirmations, shipping updates, and time-sensitive information. 10. **Cost-Effective Solution:** **WhatsTool Business** provides all the features of WhatsApp API in a very affordable and reasonable price, where you can begin with first 15 days trial without paying a single penny for complete satisfaction before investing. #2 Twilio --------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-09-11-124639-1694416841869-compressed.png) Twilio, this adaptable WATI alternative stage can be custom-made to suit any business necessity. Twilio's Flex Cloud stage offers a plenty of highlights, including an omnichannel contact focus, pop-up messages, web talk, SMS showcasing efforts, call following, telephone confirmation, and cautions, among others. Notwithstanding, some specialized skill is expected to use the capacities of Twilio completely. **Pros:** Helpful estimating for starter organizations as you can finish your work at lower costs given the pay-more only as costs arise evaluating. **Cons:** 1. Needs specialized information to get everything rolling else you'll have to interface with the help group at Twilio. 2. More slow client assistance 3. Deliverability endures when you mass send messages or messages. 4. Expenses can soar as you increase since there is no fixed pricing. #3 DelightChat ----------------- ![](https://superblog.supercdn.cloud/site_cuid_cllkq44qz2830763unbesf0phc8/images/screenshot-2023-09-12-155517-1694514392687-compressed.png) Delight Chat's WhatsApp Business API enables organizations to connect with their clients on WhatsApp utilizing highlights like mechanized messages and chatbots. With an easy-to-use interface and high level conversational man-made intelligence innovation, the stage expects to smooth out continuous correspondence and robotize client connections. In addition, it offers multi-lingual help and programmed layout interpretation for added accommodation. **Pros:** 1. Omnichannel inbox that assists you with overseeing WhatsApp, Instagram, Facebook, Messages and Live Talk. 2. Complete WhatsApp Advertising suite - Send WhatsApp Broadcasts to your client records utilizing Official Programming interface. 3. Get Official WhatsApp Programming interface access with free Green Tick application Computerized WhatsApp notices like Deserted Truck, Request Affirmation, Conveyance Notices and Money down Request Check. **Cons:** Until further notice, Delight Chat just coordinates with Shopify that permits it to get to your Shopify administrator dashboard information. Be that as it may, it will before long be accessible for other web-based business stages like WooCommerce. #4 Yellow.ai ------------ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-09-11-123112-1694416888746-compressed.png) Yellow.ai is a special WhatsApp mechanization programming that permits organizations to oversee start to finish deals on WhatsApp. With Yellow.ai, clients can peruse inventories, place orders, make installments, track orders, drop requests, and solicitation returns generally through a talk interface. In addition, organizations can follow the leads produced on WhatsApp by coordinating their chatbot with CRM, charging, and invoicing programming. **Pros:** 1. Yellow.ai offers consistent robotized specialist handoff, making it simple to oversee client requests and demands. 2. The stage coordinates with different applications, CRM frameworks, charging programming, and invoicing devices for smoothed out business tasks. 3. Pursue a year chatbot contract and get 3 months of free WhatsApp and Omnichannel bots. **Cons:** 1. Account endorsement can require as long as seven days, which might be a disadvantage for organizations that require fast arrangement and execution. 2. Client assistance is accessible just by means of email or structure accommodation, with no immediate calling office. This may not be great for organizations that need prompt help or constant help. 3. Yellow.ai demands message markup cost. #5 GupShup ---------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-09-11-123706-1694416984738-compressed.png) Gupshup is a cloud-based platform suitable for businesses of all sizes, With Gupshup's foundation, organizations can send limitless media messages, feature item indexes to drive trade, take and get requests, and utilize shrewd chatbots to drive client service. The stage additionally includes conversational computer based intelligence and constant examination that assist organizations with further developing their client service insight and commitment. **Pros:** 1. Consistently incorporate with a large number of uses and stages. 2. Computerize WhatsApp advertising messages effortlessly. 3. Feature intelligent multi-item and single-item indexes to help your deals potential. 4. Help deals by transforming your WhatsApp account into a virtual store. 5. chatbots to improve your client assistance experience. **Cons:** 1. WhatsApp arrangements on message recurrence and cutoff points might upset the viability of Gupshup's API. 2. Non-specialized clients might find Gupshup's Programming interface testing because of its specialized intricacy. 3. Incorporating Gupshup's API with different frameworks and stages might require extra exertion and assets. 4. Extra message markup costs are applied. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to send bulk WhatsApp messages without getting blocked? Author: Unknown Published: 2023-09-11 Tags: onboarding, whatsapp cloud api, whatstool business api URL: https://blog.whatstool.business/how-to-send-bulk-whatsapp-messages-without-getting-blocked-clmezjlsi8257643upbtjqmxosi/ ### What is WhatsApp Broadcast/Bulk messaging? WhatsApp Broadcast/Bulk messaging is a feature that allows you to send a single message to multiple recipients simultaneously without creating a group chat. This feature is particularly useful for businesses, organizations, or individuals who want to send messages to a large number of users on WhatsApp without the need for individual or group conversations. With **[WhatsTool Business](https://whatstool.business/)** API solution, you can send broadcast messages to thousands of saved and unsaved contacts. You can send multimedia-rich messages and can customize your message as per your need. ### What kind of Bulk messaging can lead to account banning on WhatsApp? WhatsApp has strict policies and guidelines to maintain the integrity of its platform and provide a positive user experience. Engaging in certain types of bulk messaging or spammy behavior can lead to an account or phone number being banned or restricted. Here are some practices that can get you banned on WhatsApp: * ​**Bulk messaging from an unauthorized App/WhatsApp API:** ​Using third-party APIs or unofficial versions of WhatsApp for mass messaging can lead to account bans. Using automated scripts, bots, or software to send a large volume of messages in a short period of time can be a violation of WhatsApp's policies. This includes using WhatsApp for non-personal purposes. * **Sending abusive or offensive contents:** Sending hate speech, harassment, or abusive content through WhatsApp can result in account bans. WhatsApp takes user safety and privacy seriously. * **Sending misleading information**: Sending false or misleading information, including scams, phishing attempts, or fraudulent offers, can result in an account ban. * **Sending unsolicited Commercial messages**: Sending promotional or marketing messages to recipients who have not explicitly opted in to receive them is considered spam. This includes sending advertisements, offers, or product promotions without the recipient's consent. * **Violating WhatsApp Business Policy:** If you are using WhatsApp Business API, make sure to adhere to WhatsApp's Business Policy, which includes strict guidelines on how you can communicate with customers. ###        Different Ways to Send Bulk Messages on WhatsApp WhatsApp has strict policies against sending unsolicited bulk messages or spam, as mentioned in the previous response. However, if you have a legitimate need to send bulk messages to individuals or customers who have opted in to receive your messages, there are a few ways to do so while complying with WhatsApp's policies: * **WhatsApp Business API:** WhatsApp offers a business API that allows medium and large businesses to send messages to their customers in a bulk and automated manner. This API provides businesses with the tools to manage conversations, send notifications, and provide customer support at scale. It's designed for enterprises and requires approval from WhatsApp, you will need an authorized platform like **[WhatsTool Business](https://whatstool.business/).** ![](https://superblog.supercdn.cloud/site_cuid_cllkq44qz2830763unbesf0phc8/images/cover-photo-of-benefits-of-whatsapp-business-api-1694408669659-compressed.png) * **WhatsApp Business App:** The WhatsApp Business App is a separate application designed for small and medium-sized businesses. While it doesn't support massive-scale messaging, it does allow you to create automated responses, send broadcast messages, and manage your business interactions more effectively. * **Third-Party Bulk Messaging Services:** There are third-party services and platforms that integrate with WhatsApp's business solutions to help you send bulk messages while complying with WhatsApp's policies. These services often provide features like message templates, scheduling, and analytics. * **Manual Broadcast Lists:** In the standard WhatsApp application, you can create broadcast lists to send messages to multiple contacts simultaneously. However, each recipient will receive the message as an individual message, and your messages must still adhere to WhatsApp's policies. How to apply for WhatsApp Business API with WhatsTool Business? ------------------------------------------------------------------  _The quick_ [signup](https://app.whatstool.business/auth) _with_ **WhatsTool Businss** _is super-fast & will get you instant approval for the WhatsApp Business API Account (_**within 30 Minutes**_)_ ### Pre-Requirements to Apply Free of charge WhatsApp Business API You should have these things prepared prior to applying for WhatsApp Business API 1. **A FRESH PHONE NUMBER:** You need to have an active phone number which isn't registered to the WhatsApp account. You can also use an old/existing phone number as well, but you'll need to permanently delete the WhatsApp App account active on it.  2. **VERIFIED FACEBOOK BUSINESS MANAGER ACCOUNT:** You need to have your **Facebook Business Manager Account verified** to get full access of WhatsApp Business API. 3. **A BUSINESS WEBSITE:** A Business Website is mandatory to get access of WhatsApp Business API.   4. **CREDIT CARD ** ### **To verify your business, we** **need at least two documents:** * Business bank statement * Business License * Certificate of incorporation * Goods and services tax registration certificate (GST) * Permanent account number card (PAN) * Shop establishment certificate * Udyam Aadhar / MSME Certificate * Utility bill **Now let's learn how to apply for WhatsApp API with WhatsTool Business step-by-step:** --------------------------------------------------------------------------------------- 1. **Signup to WhatsTool Business:​** ![](https://superblog.supercdn.cloud/site_cuid_cllkq44qz2830763unbesf0phc8/images/screenshot-2023-09-11-185559-1694440669102-compressed.png) Go to WhatsTool Business Signup Page by clicking the button below. You can sign up with your Google account or you can use a different business email and enter your name, WhatsApp number & website. ​[Signup here!](https://app.whatstool.business/auth) 2. **Add Your Company Details** Enter Business details like Company Name, size, industry so that we can customize your experience. ![](https://superblog.supercdn.cloud/site_cuid_cllkq44qz2830763unbesf0phc8/images/screenshot-2023-09-11-192957-1694441109164-compressed.png) Once done, click on the “ **Submit & start**” button to proceed ahead. 3. ****Your 15-Day FREE Trial will get activated**** ![](https://superblog.supercdn.cloud/site_cuid_cllkq44qz2830763unbesf0phc8/images/screenshot-2023-09-11-193841-1694441972196-compressed.png) You've now access to all its features with **Free 5000 WhatsApp Conversation Credits** to test out the platform & messaging. ​[Start 15 days free trial!](https://app.whatstool.business/auth?utm_source=fb&utm_medium=paid&_ga=2.195316588.118822584.1694408505-1102052026.1677244205&_gl=1*vk54ym*_ga*MTEwMjA1MjAyNi4xNjc3MjQ0MjA1*_ga_S91DSKB7F7*MTY5NDQ0MzUzMy4xMy4wLjE2OTQ0NDM1MzMuMC4wLjA.)​ 4. **Setup WhatsApp API number**​ ​ ![](https://superblog.supercdn.cloud/site_cuid_cllkq44qz2830763unbesf0phc8/images/screenshot-2023-09-11-195216-1694442218097-compressed.png) By clicking on Add WhatsApp API number you can add your number and proceed! **NOTE:** Mobile number must not have an active WhatsApp account. [Signup for FREE](https://app.aisensy.com/signup) --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## 5 Best AiSensy alternatives - [ 2023 ] Author: Unknown Published: 2023-09-08 Tags: whatsapp api providers, whatstool business api, whatsapp marketing URL: https://blog.whatstool.business/aisensy-alternative/ Looking for AiSensy alternatives? ------------------------------------ Yes, you might be looking for some better options with good features and affordable pricing! Let's look into the Pros & Cons of AiSensy's WhatsApp Business API solutions before comparison with its alternatives: ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-09-11-125557-1694417178811-compressed.png) ### **Pros of AiSensy**:​ 1. **Automation and Integration:** Just like all other APIs **AiSensy's** API allows business to automate communication with customers, enabling them to send notifications, alerts, and responses programmatically. 2. Offers a **14-day** free trial. ### Cons of  AiSensy: 1. Template Message approval takes quite a long time via their dashboard.  2. The UI could be improved to make it easier to understand for beginners. 3. Automated messaging functionality is still under development, so it’s not entirely reliable yet. 4. **Shopify** integrations are unavailable. Top 5 AiSensy alternatives:  ---------------------------- #1. [WhatsTool Business - All-in-one WhatsApp API Solution](https://whatstool.business/)​ ----------------------------------------------------------------------------------------- ​Here are some of the top benefits of **WhatsTool Business** over AiSensy: ![](https://superblog.supercdn.cloud/site_cuid_cllkq44qz2830763unbesf0phc8/images/cover-photo-of-why-whatstool-is-the-best-whatsapp-automation-tool-for-your-business-1694169718850-compressed.png) ### WhatsTool Business offers: 1. **Efficient Customer Engagement**:  allows businesses to quickly and efficiently engage with customers, answering their queries and providing information in real-time without manual intervention. This enhances customer satisfaction and improves response times. 2. **Multi-Channel Integration:** **WhatsTool** allows you to integrate with other communication channels and customer relationship management (CRM) systems, allowing businesses to manage conversations across various platforms seamlessly. 3. **Personalization at Scale:** WhatsApp automation with **WhatsTool Business** enable businesses to create personalized messages and experiences for customers, even when handling a large volume of conversations. This can include using customer names, purchase history, and preferences to tailor messages. 4. **Time and Resource Savings:** By automating routine and repetitive tasks, businesses can save time and allocate resources more effectively. Employees can focus on more complex tasks that require human intervention. 5. **Segmented Campaigns:** **WhatsTool** allows businesses to segment their customer base and send targeted campaigns based on demographics, behaviors, or preferences. This increases the relevance of messages and improves engagement. 6. **Consistent Brand Messaging:** Automation ensures that customers receive consistent and accurate information across all interactions. This helps maintain a unified brand image and avoids confusion. 7. **Scalability:** As businesses grow, manual handling of customer inquiries becomes challenging. Automation scales easily to handle a growing number of conversations without compromising on quality. 8. **24/7 Availability:** With WhatsTool, businesses can provide round-the-clock customer support and engagement with [WhatsApp Chatbots](https://whatstool.business/chatbots). Automated responses can handle inquiries even outside of business hours, ensuring customers always receive timely assistance. WhatsTool provides users to choose from 1000+ [WhatsApp Chatbot Templates](https://tools.whatstool.business/whatsapp-chatbot-template). 9. **Quick Notifications and Alerts:** Businesses can use automation to send out important notifications, alerts, and updates to customers promptly. This is particularly useful for order confirmations, shipping updates, and time-sensitive information. 10. **Cost-Effective Solution:** **WhatsTool Business** provides all the features of WhatsApp API in a very affordable and reasonable price, where you can begin with first 15 days trial without paying a single penny for complete satisfaction before investing. #2 Twilio --------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-09-11-124639-1694416841869-compressed.png) Twilio, this adaptable WATI alternative stage can be custom-made to suit any business necessity. Twilio's Flex Cloud stage offers a plenty of highlights, including an omnichannel contact focus, pop-up messages, web talk, SMS showcasing efforts, call following, telephone confirmation, and cautions, among others. Notwithstanding, some specialized skill is expected to use the capacities of Twilio completely. **Pros:** Helpful estimating for starter organizations as you can finish your work at lower costs given the pay-more only as costs arise evaluating. **Cons:** 1. Needs specialized information to get everything rolling else you'll have to interface with the help group at Twilio. 2. More slow client assistance 3. Deliverability endures when you mass send messages or messages. 4. Expenses can soar as you increase since there is no fixed pricing. #3 DelightChat ----------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-09-12-155517-1694514345119-compressed.png) Delight Chat's WhatsApp Business API enables organizations to connect with their clients on WhatsApp utilizing highlights like mechanized messages and chatbots. With an easy to use interface and high level conversational man-made intelligence innovation, the stage expects to smooth out continuous correspondence and robotize client connections. In addition, it offers multi-lingual help and programmed layout interpretation for added accommodation. **Pros:** 1. Omnichannel inbox that assists you with overseeing WhatsApp, Instagram, Facebook, Messages and Live Talk. 2. Complete WhatsApp Advertising suite - Send WhatsApp Broadcasts to your client records utilizing Official Programming interface. 3. Get Official WhatsApp Programming interface access with free Green Tick application Computerized WhatsApp notices like Deserted Truck, Request Affirmation, Conveyance Notices and Money down Request Check. **Cons:** Until further notice, Delight Chat just coordinates with Shopify that permits it to get to your Shopify administrator dashboard information. Be that as it may, it will before long be accessible for other web-based business stages like WooCommerce. #4 Yellow.ai ------------ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-09-11-123112-1694416888746-compressed.png) Yellow.ai is a special WhatsApp mechanization programming that permits organizations to oversee start to finish deals on WhatsApp. With Yellow.ai, clients can peruse inventories, place orders, make installments, track orders, drop requests, and solicitation returns generally through a talk interface. In addition, organizations can follow the leads produced on WhatsApp by coordinating their chatbot with CRM, charging, and invoicing programming. **Pros:** 1. Yellow.ai offers consistent robotized specialist handoff, making it simple to oversee client requests and demands. 2. The stage coordinates with different applications, CRM frameworks, charging programming, and invoicing devices for smoothed out business tasks. 3. Pursue a year chatbot contract and get 3 months of free WhatsApp and Omnichannel bots. **Cons:** 1. Account endorsement can require as long as seven days, which might be a disadvantage for organizations that require fast arrangement and execution. 2. Client assistance is accessible just by means of email or structure accommodation, with no immediate calling office. This may not be great for organizations that need prompt help or constant help. 3. Yellow.ai demands message markup cost. #5 GupShup ---------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-09-11-123706-1694416984738-compressed.png) Gupshup is a cloud-based platform suitable for businesses of all sizes, With Gupshup's foundation, organizations can send limitless media messages, feature item indexes to drive trade, take and get requests, and utilize shrewd chatbots to drive client service. The stage additionally includes conversational computer based intelligence and constant examination that assist organizations with further developing their client service insight and commitment. **Pros:** 1. Consistently incorporate with a large number of uses and stages. 2. Computerize WhatsApp advertising messages effortlessly. 3. Feature intelligent multi-item and single-item indexes to help your deals potential. 4. Help deals by transforming your WhatsApp account into a virtual store. 5. chatbots to improve your client assistance experience. **Cons:** 1. WhatsApp arrangements on message recurrence and cutoff points might upset the viability of Gupshup's API. 2. Non-specialized clients might find Gupshup's Programming interface testing because of its specialized intricacy. 3. Incorporating Gupshup's API with different frameworks and stages might require extra exertion and assets. 4. Extra message markup costs are applied. **Read more similar** **blogs:** 1\. [WhatsApp Automation : Benefits and Use cases.](https://blog.whatstool.business/whatsapp-automation/)​ 2\. [Free WhatsApp Marketing resources](https://blog.whatstool.business/whatsapp-marketing-courses-free/)​ 3.[WhatsApp Marketing Messages example](https://blog.whatstool.business/whatsapp-marketing-messages-examples-whatsapp-promotional-messages-guide/)​ **Read on WhatsTool Business offerings and features :** 1\. [WhatsApp Multi-agent](https://whatstool.business/WhatsApp-multi-agent)​ 2\. [WhatsApp Chatbot Templates](https://whatstool.business/whatsapp-chatbot-template)​ 3\. [WhatsApp message templates](https://whatstool.business/whatsapp-message-templates) 4\.  [WhatsApp API Pricing](https://tools.whatstool.business/whatsapp-api-pricing)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## KiCo is now 24/7 available for their customers with WhatsTool Business Author: Unknown Published: 2023-09-06 Tags: automation, multiple agents, whatsapp marketing URL: https://blog.whatstool.business/kico-is-now-24/7-available-for-their-customers-with-whatstool-business-clm7metia5878513upbpsuaq6f0/ **KiCo Education** is carrying with it the most effective way of web-based learning with exceptionally altered, easy to use and customized application giving an astounding experience. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-09-11-130920-1694417975287-compressed.png)            Challenges faced by KiCo Education --------------------------------------------- ### _Before using_ WhatsTool Business_, the problems they faced:_ 1. **Weak customer relationship:** Before using WhatsTool Business, KiCo faced inefficiencies, slower response times in customer support & build customer relationships. 2. **No Automation:** Without WhatsTool, they had no way to implement chatbots or automate responses, making it challenging to provide quick and consistent support around the clock. 3. **Inconsistent Branding:** Without a WhatsApp Business profile & Green Tick, KiCo was missing out on the opportunity to create a branded business presence on WhatsApp, leading to a less professional image. 4. **Inefficient Team Collaboration:** They were finding it quite difficult for multiple support agents to collaborate effectively and share workload. How WhatsTool Business Assisted KiCo To Tackle These Issues? ------------------------------------------------------------ 1. **Brand Image: WhatsTool Business** helped **KiCo** in establishing a professional and branded business profile on WhatsApp through the Green Tick recognition enhancing the company's image and credibility, fostering a sense of professionalism and trust among customers. 2. ​**Broadcast promotions/offers in one go:** KiCo used WhatsTool Business' broadcast feature to send promotional offers to their users on WhatsApp. They were able to send Marketing & promotion offers on their products to as many users as they wanted in one go.  3. **Efficient Automated Customer Support:** By using chatbots and automated responses, they can now efficiently handle common customer inquiries and issues. This frees up human support agents to focus on more complex problems, leading to faster issue resolution. 4. **24/7 Availability:** Now with WhatsTool Business, KiCo has set up chatbots to provide customer support around the clock. This availability ensures that customers can get assistance whenever they need it, even outside regular business hours. ###                   Results & progress achieved by KiCo! KiCo's Team is truly happy & satisfied with WhatsTool Business' WhatsApp Marketing Solutions that how easily it helped them to solve all their Support & Marketing Problems :) ### **They Accomplished:** 1. **Unmatched Customer Support** - By providing super-fast automated & 1:1 live chat support to users on **WhatsApp.** 2. **Fast & Effective Team Collaboration:** With unified multi-channel dashboard now its super easy to update & keep track of tasks. 3. **Business Growth:** By sending Bulk WhatsApp messages, automating notifications, updates, appointment reminders, and marketing messages, resulting in a more efficient & productive business overall. ​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## 9 Best WATI alternatives - [ 2023 ] Author: Unknown Published: 2023-09-04 Meta Title: 9 Best WATI Alternatives - Compared [ 2023 ] Meta Description: Top wati alternatives. 1. WhatsTool Business. 2. DelighChat. 3. GupShup 4. Aisensy Tags: wati alternatives, whatsapp api providers, whatsapp api URL: https://blog.whatstool.business/wati-alternatives/ Contents * [](#) * [Looking for WATI alternatives?](#looking-for-wati-alternatives) * [Pros of a WATI:](#pros-of-a-wati) * [Cons of WATI:](#cons-of-wati) * [Top 9 WATI alternatives:](#top-9-wati-alternatives)  * [#1. WhatsTool Business - All-in-one WhatsApp API Solution​](#1-whatstool-business-all-in-one-whatsapp-api-solution) * [#2 Twilio](#2-twilio) * [#3 DelightChat](#3-delightchat) * [#4 Yellow.ai](#4-yellowai) * [#5 CM.com](#5-cmcom) * [#6 GupShup](#6-gupshup) * [#7 Helpwise.io](#7-helpwiseio) * [#8 Interakt](#8-interakt) * [#9 Zoko](#9-zoko) ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-09-11-121607-1694414825476-compressed.png) Looking for WATI alternatives? Frustrated with sky prices, fret not you are not alone. In this article, we will explore some of the best **WATI Alternatives** like**,** providing better pricing & customer support. Let's jump to the Pros & Cons of WATI's WhatsApp Business API solutions before comparison with its alternatives: ### **Pros of a WATI**: **Automation and Integration:** Just like all other APIs **WATI** API allows business to automate communication with customers, enabling them to send notifications, alerts, and responses programmatically. ### Cons of WATI: **Implementation complexity**: Integrating with WATI requires a lot of approvals.​ **Costs**: WhatsApp Business API approval isn't **free;** you need to pay to get approved. Also, you need to pay separately for Green Tick Verification. ​Platform Restrictions: WATI's policies and restrictions may limit certain types of content or use cases, affecting how businesses can interact with users. **User Experience**: Poor user experience as they provide customer support only via email. Top 9 WATI alternatives:  ------------------------- #1. [WhatsTool Business - All-in-one WhatsApp API Solution](https://whatstool.business/) ---------------------------------------------------------------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/cover-photo-of-why-whatstool-is-the-best-whatsapp-automation-tool-for-your-business-1694414883886-compressed.png) ​Here are some of the top benefits of **WhatsTool Business** over WATI: 1. **Efficient Customer Engagement**:  allows businesses to quickly and efficiently engage with customers, answering their queries and providing information in real-time without manual intervention. This enhances customer satisfaction and improves response times. 2.   24/7 Availability: With WhatsTool, businesses can provide round-the-clock customer support and engagement with [WhatsApp Chatbots](https://whatstool.business/chatbots). Automated responses can handle inquiries even outside of business hours, ensuring customers always receive timely assistance. WhatsTool provides users to choose from 1000+ [WhatsApp Chatbot Templates](https://tools.whatstool.business/whatsapp-chatbot-template). 3. Personalization at Scale: WhatsApp automation with **WhatsTool Business** enable businesses to create personalized messages and experiences for customers, even when handling a large volume of conversations. This can include using customer names, purchase history, and preferences to tailor messages. 4. Time and Resource Savings: By automating routine and repetitive tasks, businesses can save time and allocate resources more effectively. Employees can focus on more complex tasks that require human intervention. 5. Consistent Brand Messaging: Automation ensures that customers receive consistent and accurate information across all interactions. This helps maintain a unified brand image and avoids confusion. 6. Multi-Channel Integration: **WhatsTool** allows you to integrate with other communication channels and customer relationship management (CRM) systems, allowing businesses to manage conversations across various platforms seamlessly. 7. Quick Notifications and Alerts: Businesses can use automation to send out important notifications, alerts, and updates to customers promptly. This is particularly useful for order confirmations, shipping updates, and time-sensitive information. 8. Lead Generation and Qualification:  Qualify leads by asking pre-defined questions and collecting information. This helps businesses identify high-potential leads and tailor their follow-up accordingly. 9. Segmented Campaigns: **WhatsTool** allows businesses to segment their customer base and send targeted campaigns based on demographics, behaviors, or preferences. This increases the relevance of messages and improves engagement. 10. Analytics and Insights: It provides analytic and reporting features that offer insights into customer interactions, response rates, and engagement metrics. This data can inform business strategies and improvements. 11. Scalability: As businesses grow, manual handling of customer inquiries becomes challenging. Automation scales easily to handle a growing number of conversations without compromising on quality. 12. Cost-Effective Solution: **WhatsTool Business** provides all the features of WhatsApp API in a very affordable and reasonable price, where you can begin with first 15 days trial without paying a single penny for complete satisfaction before investing. #2 Twilio --------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-09-11-124639-1694416634100-compressed.png) Twilio, this adaptable WATI alternative stage can be custom-made to suit any business necessity. Twilio's Flex Cloud stage offers a plenty of highlights, including an omnichannel contact focus, pop-up messages, web talk, SMS showcasing efforts, call following, telephone confirmation, and cautions, among others. Notwithstanding, some specialized skill is expected to use the capacities of Twilio completely. **Pros:** 1. Helpful estimating for starter organizations as you can finish your work at lower costs given the pay-more only as costs arise evaluating. **Cons:** 1. Needs specialized information to get everything rolling else you'll have to interface with the help group at Twilio. 2. More slow client assistance 3. Deliverability endures when you mass send messages or messages. 4. Expenses can soar as you increase since there is no fixed pricing. #3 DelightChat ----------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-09-11-122558-1694415393123-compressed.png) Delight Chat's WhatsApp Business interface enables organizations to connect with their clients on WhatsApp utilizing highlights like mechanized messages and chatbots. With an easy-to-use interface and high level conversational man-made intelligence innovation, the stage expects to smooth out continuous correspondence and robotize client connections. In addition, it offers multi-lingual help and programmed layout interpretation for added accommodation. **Pros:** 1. Omnichannel inbox that assists you with overseeing WhatsApp, Instagram, Facebook, Messages and Live Talk. 2. Complete WhatsApp Advertising suite - Send WhatsApp Broadcasts to your client records utilizing Official Programming interface. 3. Get Official WhatsApp Programming interface access with free Green Tick application Computerized WhatsApp notices like Deserted Truck, Request Affirmation, Conveyance Notices and Money down Request Check. **Cons:** Until further notice, Delight Chat just coordinates with Shopify that permits it to get to your Shopify administrator dashboard information. Be that as it may, it will before long be accessible for other web-based business stages like WooCommerce. #4 Yellow.ai ------------ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-09-11-123112-1694415706628-compressed.png) Yellow.ai is a special WhatsApp mechanization programming that permits organizations to oversee start to finish deals on WhatsApp. With Yellow.ai, clients can peruse inventories, place orders, make installments, track orders, drop requests, and solicitation returns generally through a talk interface. In addition, organizations can follow the leads produced on WhatsApp by coordinating their chatbot with CRM, charging, and invoicing programming. **Pros:** 1. Yellow.ai offers consistent robotized specialist handoff, making it simple to oversee client requests and demands. 2. The stage coordinates with different applications, CRM frameworks, charging programming, and invoicing devices for smoothed out business tasks. 3. Pursue a year chatbot contract and get 3 months of free WhatsApp and Omnichannel bots. **Cons:** 1. Account endorsement can require as long as seven days, which might be a disadvantage for organizations that require fast arrangement and execution. 2. Client assistance is accessible just by means of email or structure accommodation, with no immediate calling office. This may not be great for organizations that need prompt help or constant help. 3. Yellow.ai demands message markup cost. #5 CM.com --------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-09-11-123418-1694415876042-compressed.png) CM.com's WhatsApp Business API is an integral asset for organizations hoping to grow their presence through WhatsApp. The stage offers progressed computerization, examination, and security highlights while additionally empowering omnichannel mix. By utilizing this WhatsApp promoting arrangement, organizations can further develop client care and drive deals. In any case, the help accompanies a powerful sticker price. **Pros:** 1. No-code WhatsApp Business API platform. 2. No Code Chatbot provider. 3. Simple drag and drop proofreader to computerize repeating inquiries. 4. 24x7 client service. **Cons:** 1. WhatsApp broadcasting highlight is inaccessible which is the greatest burden of the stage. 2. Exorbitant when contrasted with other market players. 3. Analytics are not perfect. 4. Campaign function is quite average. #6 GupShup ---------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-09-11-123706-1694416042294-compressed.png) Gupshup is a cloud-based platform suitable for businesses of all sizes, With Gupshup's foundation, organizations can send limitless media messages, feature item indexes to drive trade, take and get requests, and utilize shrewd chatbots to drive client service. The stage additionally includes conversational computer based intelligence and constant examination that assist organizations with further developing their client service insight and commitment. **Pros:** 1. Consistently incorporate with a large number of uses and stages. 2. Computerize WhatsApp advertising messages effortlessly. 3. Feature intelligent multi-item and single-item indexes to help your deals potential. 4. Help deals by transforming your WhatsApp account into a virtual store. 5. chatbots to improve your client assistance experience. **Cons:** 1. WhatsApp arrangements on message recurrence and cutoff points might upset the viability of Gupshup's API. 2. Non-specialized clients might find Gupshup's Programming interface testing because of its specialized intricacy. 3. Incorporating Gupshup's API with different frameworks and stages might require extra exertion and assets. 4. Extra message markup costs are applied. #7 Helpwise.io -------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-09-11-124228-1694416368274-compressed.png) Helpwise permits you to deal with all your help channels techniques at one spot. With shared inboxes for email, SMS, WhatsApp, live visit and virtual entertainment accounts, you can undoubtedly work together with your group and your clients from a similar dashboard. **Pros:** 1. Associates significant help channels including Facebook, Twitter, Messages, WhatsApp, and SMS. 2. Coordinates with Zapier, Hubspot, Slack, Shopify, and so forth. 3. On screen team-collaboration. 4. Track email load, key measurements and group execution from your record dashboard. **Cons:** 1. Not at all like other shared inbox devices, you can't see all common inboxes on a solitary screen with Helpwise. This can be an issue for those searching for the genuine "shared inbox" experience. 2. Can't oversee support for clients who interface from any channel separated from the ones upheld by Helpwise. 3. Presently the versatile application is in an exceptionally early stage and doesn't uphold the vast majority of the highlights that the web application does. #8 Interakt ----------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-09-11-124524-1694416537870-compressed.png) Interakt is one of the most reasonable authority WhatsApp Business API providers (BSP) on the rundown. It offers a common inbox for WhatsApp so your whole group can get online to help with client service. It additionally upholds robotized request notices to clients and great contact the executives on your administrator dashboard. **Pros:** 1. Fast approval & access to WhatsApp Business API. 2. Definite/detailed team efficiency report. 3. Constant transmission crusade investigation. 4. Free Green Tick identification confirmation. **Cons:** 1. No Chatbot, which is the greatest disadvantage of Interakt. 2. Markup expenses apply on messages sent or got, which fluctuate in view of the membership plan. 3. Restricted application mixes accessible, contingent upon the membership plan. 4. Customer care is just given through email and can require up to 2-3 days to get the resolution, contingent upon the client's arrangement. The absence of an immediate calling choice can be badly designed in urgent circumstances. #9 Zoko ------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-09-11-124856-1694416752013-compressed.png) Zoko is a common WhatsApp inbox that allows you to share your WhatsApp Business number with your whole team. With Zoko, you get genuinely fundamental usefulness yet assuming that is every one of the elements you want to get your client care going, it very well may be the best fit for you. **Pros:** 1. Pricing structure is reasonable in the event that you stay inside their conversation limits. 2. Supports in-chat buttons with simple setup. 3. Customer care messages can be relegated to other colleagues relying upon the kind of inquiry. 4. Can make WhatsApp chatbots where clients can answer bot messages with explicit quantities of watchwords to get the ideal data **Cons:** 1. Extremely fundamental as far as usefulness as it centers totally around WhatsApp. 2. No mixes are accessible with different apparatuses that you might require for your business. 3. Expenses can go higher assuming you have too many ever-changing messages with your clients. Read more relevant blogs : * ​[WhatsApp Automation: Benefits and Use Cases](https://blog.whatstool.business/whatsapp-automation/) * ​[Best WhatsApp Marketing Courses - Free](https://blog.whatstool.business/whatsapp-marketing-courses-free/) * ​[WhatsApp Marketing vs SMS Marketing: A Proper Comparison](https://blog.whatstool.business/whatsapp-marketing-vs-sms-marketing-a-comparison/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to add your API Number on WhatsApp Business API Author: Unknown Published: 2023-08-31 Tags: #whatstoolapi, #whatsappapi, whatstool business, whatstool business api, whatsapp api URL: https://blog.whatstool.business/add-api-number-on-whatstool-business/ Step 1:  Click on this link : [https://app.whatstool.business/settings/connect-bsp-cloud-api](https://app.whatstool.business/settings/connect-bsp-cloud-api) ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-08-31-123605-1693465581242-compressed.png) Step 2: Click on Continue and it'll open the new tab. Step 3: Click on Connect WhatsApp Business API Number. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-08-31-120741-1693464215621-compressed.png) Step 4: Login with your Facebook Account. Step 5: Click on Continue  ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-08-31-121005-1693464303690-compressed.png) ​Step 6: Click on Get Started. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-08-31-121037-1693464353742-compressed.png) Step 7: Click on Continue. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-08-31-121108-1693465031033-compressed.png) Step 8: Fill the Business Details and click next. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-08-31-122447-1693465166031-compressed.png) Step 9: Click on next. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-08-31-122502-1693465298746-compressed.png) Step 10:  Complete the WhatsApp Business Profile Details and Next. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-08-31-122513-1693465378276-compressed.png) Step 11: Verify your WhatsApp API Number. Note:  Make sure this number does not have a WhatsApp account. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-08-31-122631-1693465496417-compressed.png) Step 12: Once Verification is done Click on Continue . ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-08-31-130724-1693467574739-compressed.png) Step 13: Now click on finish and close all the tab. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-08-31-130736-1693467626845-compressed.png) Final Step: Go to WhatsTool Business-- Settings---WhatsApp API Number and click on Sync. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-08-31-131145-1693467717169-compressed.png) ​ ​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Default actions in Automation for triggering WhatsApp messages Author: Unknown Published: 2023-08-24 Tags: automation, chatbots, chatbot-flow URL: https://blog.whatstool.business/default-actions-automations-for-triggering-automatic-whatsapp-messages/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-1414-1692882560644-compressed.png) A business using the WhatsApp Business API typically involves a set of steps to ensure a smooth and effective communication process. Here's an outline of these default actions: User Opt-in Users should provide explicit consent to receive messages from the business. This can be done through an opt-in process on your website, app, or other communication channels. API Integration ------------------ Integrate your system with the WhatsApp Business API by setting up the required infrastructure, such as server endpoints for sending and receiving messages. Message Templates -------------------- Create and configure message templates that comply with WhatsApp's guidelines. Templates may include placeholders for personalized information like names, dates, order details, etc. User Data Management ----------------------- Collect and manage user data in a secure and compliant manner. Ensure that you have the necessary permissions to contact users via WhatsApp. Trigger Conditions --------------------- Define the conditions that trigger automated messages. Common triggers include order placements, order shipments, appointment reminders, etc. Message Composition ---------------------- Prepare the content of the automated messages according to the defined templates and triggers. Incorporate dynamic content as needed. API Cals for Message Sending ------------------------------- Use the WhatsApp Business API to send messages based on the triggers and templates. Include necessary parameters in API requests, such as recipient phone number, message template, and dynamic content. Message Delivery Status -------------------------- Monitor the delivery status of sent messages through the API. Handle cases where messages are not delivered or fail to reach the user. Response Handlings --------------------- Set up a mechanism to handle user responses to automated messages. Define how to interpret and respond to user queries or interactions. User Preferences and Opt-out ------------------------------- Provide users with options to manage their messaging preferences, including opting out of automated messages if desired. Analytics and Reporting -------------------------- Implement tracking and reporting to measure the performance of your automated messaging campaigns. Compliance and Guidelines ---------------------------- Ensure that your messages and automation processes adhere to WhatsApp's policies and guidelines. Remember that the specifics of implementation might vary based on your business's unique requirements and the features offered by the WhatsApp Business API. Always refer to the official documentation and guidelines provided by WhatsApp for the most accurate and up-to-date information. 🖇️ Do sign up to utilize our Automation tool: [https://shorturl.at/fvAGX](https://shorturl.at/fvAGX) We have a 15-day 🆓 trial of our dashboard without any restrictions. 😎🎉🎁 Read more related blogs: https://blog.whatstool.business/tag/chatbots/ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp API Conversation Pricing - Updates Author: Unknown Published: 2023-08-23 URL: https://blog.whatstool.business/whatsapp-api-conversation-pricing-updates-cllnr9rl2374993upgj9vrrtkn/ Contents * [WhatsApp pricing is categorised into four distinct categories:](#whatsapp-pricing-is-categorised-into-four-distinct-categories) * [1\. Marketing conversation category -](#1-marketing-conversation-category) * [Important Notes / Rules](#important-notes-rules) * [Examples of the pricing implementation](#examples-of-the-pricing-implementation) **​ ** **Updates to WhatsApp’s Conversation based pricing | Category prices for Indian Users from 1st June 2023** We will outline the key rules and guidelines surrounding WhatsApp Conversation Pricing. WhatsApp pricing is categorised into four distinct categories: -------------------------------------------------------------- ### **1\. Marketing conversation category -** Offer, Promotions messages**: 77 Paisa per** **conversation** ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/marketing-message-1692946609526-compressed.jpg) **​ ** **2\. Authentication -**  OTP Messages **: 33 Paisa per conversation** **3\. Utility conversation category -** Transactional, Updates Messages **: 33 Paisa per** **conversation** ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/utility-message-template-1692946625887-compressed.jpg) **​ ** **4\. Service conversation category -**  Custom Message replies to user’s message (No Approval Needed) **: 33 Paisa per conversation** ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/service-message-template-1692946642888-compressed.jpg) **​ ** **1000 initial conversations per month are free for Service category messages ( user initiated** **conversation ) only from 1st June 2023** **Important Notes / Rules** --------------------------- ○ WhatsApp Conversation is a 24-hour messaging window initiated only when a business messages a user. ○ Starting April 1, 2023 template approval will require category validation using our new categories — **Utility, Authentication and Marketing**. If a business replies to a user with a template message or sends a template message in an open service conversation, this opens a new conversation based on the template category. ○ For all Service Category conversations charges, it will only start when there are no other three category conversations ongoing, and a business responds to a user within 24 hours This means that you are only charged for service category conversation when there is no previous conversation window open with the user. ○ When businesses engage in conversations that involve multiple categories such as Marketing,Authentication, Utility, or Service, charges will be applied separately for each category's conversation window initiated. When you send different types of message categories to users, there are a few important things to know about the charges: ■ Separate Charges: Each category of messages you send, like Marketing, Authentication, Utility,  or Service, has its own charges. You pay for each category separately. This means that if you send messages that fall into different categories to the same user in a 24-hour window, you will be charged for each category separately. ■ 24-Hour Window: When you start a conversation in a specific category, you have 24 hours to chat without any extra charges. This gives you ample time to communicate with your customers. **Examples of the pricing implementation** ------------------------------------------ EXAMPLE 1 **Opening a marketing conversation inside a service conversation** A service conversation is opened at 9:31 when a business response to a customer message is delivered. A marketing template is delivered while this service conversation is still open at 4:30. This opens a separate marketing conversation. The result is one charge for a service conversation and one charge for a marketing conversation. EXAMPLE 2 **Opening a utility conversation inside a marketing conversation**  A marketing conversation is opened at 3:40 when a marketing template message is delivered. Later, with the marketing conversation still open, a utility template is delivered at 6:00. This opens a separate utility conversation. The result is one charge for a marketing conversation and one charge for a utility conversation EXAMPLE 3 Two templates of the same category result in only one conversation charge. A utility conversation is opened at 9:00 when a utility template message is delivered. Later, with the utility conversation still open, another utility template message is delivered at 11:00. There is no new conversation charge because the template category used within the open conversation window did not change. The result is one utility conversation charge. EXAMPLE 4 **One template with both utility and marketing content** A template that includes content that is both utility and marketing based on our template guidelines is delivered at 11:59. Whenever marketing content is identified in a template, the template will be categorized as marketing. The result is one marketing conversation charge. WhatsApp Pricing Categories --------------------------- Please review the following information carefully to ensure a clear understanding of how this pricing structure impacts your communication strategies. ### **Marketing message Category** The Marketing category includes messages primarily intended for promotional purposes, such as product updates, special offers, general advertisements, or promotional messages  Every Conversation window will have a duration of 24 hours and during which further marketing message with the user will not incur additional charges.  Please note that each separate Marketing message conversation window will be charged at 77 Paisa for Indian Users. ### Utility Category ○ The Utility category includes messages that provide users with relevant and helpful information, such as delivery updates, transaction receipts, account notifications, or post payment confirmation ○ Please note that each separate Utility message conversation window will be charged at 33 Paisa for Indian Users ### Service Category ○ When a customer sends you a message, you have a 24-hour window called the customer service window. Within this 24-hour period, you can respond to the customer's messages freely, using free form messages. If the customer sends you a message within the 24-hour window, the timer resets, giving you another 24 hours to respond. As long as it has been less than 24 hours since their last message, you can continue to communicate with the customer using free form messages. ○ If a customer sends you a message and there is no ongoing conversation such as Marketing, Authentication, Utility. Then you can reply with a free form message, then service category charges will be initiated. ○ On the other hand, if there is already an active ongoing conversation such as Marketing, Authentication, Utility and then the user sends a message, you can respond with a free form message as well. You won't be charged for service category charges in this case. ○ The Service category involves messages related to personalized customer support, addressing queries, and providing assistance. ○ Please note that each separate Service message conversation window will be charged at 33 Paisa for Indian Users. ### **Authentication Category** ○ The Authentication category includes messages related to OTP messages such as account registration, account recovery, and integrity challenges. ○ Please note that each separate Authentication message conversation window will be charged at 33 Paisa for Indian Users **Free Credits** 1000 initial conversations per month are free for Service category messages ( user initiated conversation ) only from 1st June 2023 --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Status feature of Chat and Contact & CRM of WhatsTool Business dashboard Author: Unknown Published: 2023-08-23 Tags: crm, status, crm tools URL: https://blog.whatstool.business/status-feature-of-chat-and-contact-and-crm-of-whatstool-business-dashboard/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-1408-1-1692792843052-compressed.png) By putting status in chat and contact & CRM, any business can keep their users on a particular state of status. By this, they get to know how many customers are aligned with a particular status. So that, they can filter it out whenever it is required for any purpose like doing follow-ups or targeting them via running a campaign. What is the Status in CRM? ----------------------------- The "Status" feature often refers to the state or stage of a contact, lead, opportunity, or customer in the sales or relationship lifecycle. The status can indicate where the contact stands in terms of engagement, conversion, or follow-up. Common statuses might include "Prospect," "Qualified Lead," "In Progress," "Won," or "Closed-Lost." This feature helps sales and customer service teams track and manage their interactions with contacts and ensure a systematic approach to nurturing and converting leads into customers. What are the lifecycle stages of CRM? ---------------------------------------- The lifecycle stages, often referred to as statuses, in a CRM (Customer Relationship Management) system, represent the different phases that a contact or lead progresses through during the sales or relationship journey. Each stage reflects the evolving status of the interaction, from initial contact to final conversion. 1\. Prospect: This is the initial stage where a potential customer's information is captured in the CRM. They might have shown interest but haven't been fully qualified as a lead yet. 2\. Lead: At this stage, the prospect has shown more interest and engagement, possibly by responding to marketing efforts or showing intent to purchase. Leads are typically evaluated to determine their fit and potential as paying customers. 3\. Qualified Lead: A qualified lead meets certain criteria that indicate a higher likelihood of conversion. This stage signifies that the lead has been assessed and has the potential to become a customer with further nurturing. 4\. Opportunity: When a qualified lead expresses clear interest in purchasing a product or service, they become an opportunity. This stage often involves active discussions and negotiations. 5\. Proposal or Quote: At this point, a formal proposal or quote is provided to the potential customer, outlining the specifics of the offer, pricing, and terms. 6\. Negotiation: During the negotiation stage, both parties might discuss and address any concerns or questions related to the proposal. This phase aims to align the customer's needs with the offered solution. 7\. Won: When negotiations are successful and the customer agrees to move forward, the status changes to "Won." The deal is closed, and the lead becomes a paying customer. 8\. Closed-Lost: If negotiations do not lead to a successful deal, the status becomes "Closed-Lost." The lead is marked as not converting into a customer at this time. 9\. Renewal or Upsell: For existing customers, this stage involves efforts to renew contracts or explore opportunities for upselling or cross-selling additional products or services. The lifecycle stages, often referred to as statuses, in a CRM (Customer Relationship Management) system, represent the different phases that a contact or lead progresses through during the sales or relationship journey. Each stage reflects the evolving status of the interaction, from initial contact to final conversion. ### The status feature used to assign and filter in the chat section ![Status feature in Chat](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-08-23-174621-1692793278388-compressed.png) ### The status feature is used as a filter existing contact list in Contact & CRM ![Status feature in Contact & CRM](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-08-23-174709-1692793297470-compressed.png) ### The status feature is used to put into a particular contact in Contact & CRM and in the chat section ![Status feature in Contact & CRM's user info section](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-08-23-174724-1692793307335-compressed.png) ### The status feature is used as a filter to select contacts from CRM for running a Campaign ![Create campaign as per status filter](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-08-23-174811-1692793316347-compressed.png) 🖇️ Do sign up to utilize our Contact & CRM tool: [https://shorturl.at/fvAGX](https://shorturl.at/fvAGX) We have a 15-day 🆓 trial of our dashboard without any restrictions. 😎🎉🎁 Read more related blogs: https://blog.whatstool.business/tag/crm/ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Business api automation: Benefits and Use Cases to increase team performance Author: Unknown Published: 2023-08-23 Category: Top guide Meta Title: WhatApp Automation : Benefits and Use Cases [ 2024 ] Meta Description: WhatsaApp Automation is the best way to automate recurring tasks and improve efficiency and prodcutivity. See best benefits and use cases of WhatsApp API Tags: whatstool business, whatstool business api, whatsapp api URL: https://blog.whatstool.business/whatsapp-automation/ Contents​ * [What is WhatsApp Business Automation?](#what-is-whatsapp-business-automation) * [Benefits of WhatsApp Automation](#benefits-of-whatsapp-automation) * [Best Use cases of WhatsApp Automation](#best-use-cases-of-whatsapp-automation) * [How to use WhatsApp Automation?](#how-to-use-whatsapp-automation) * [Best WhatsApp Automation tool for your Business](#best-whatsapp-automation-tool-for-your-business) ### What is WhatsApp Business Automation? In simple terms,  **WhatsApp Business Automation** refers to using tools and processes to automate and optimize business interactions on the WhatsApp platform. It involves using chatbots, predefined responses, message templates, and other techniques to streamline customer communication, save time, and enhance efficiency. This automation enables businesses to provide instant responses, send notifications, and manage interactions at scale while maintaining a personalized and engaging customer experience. To automate common customer queries & notifications like Order Confirmation, delivery, payments & more, you'll need a WhatsApp Business API-powered platform like **WhatsTool Business.** ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/cover-photo-of-benefits-of-whatsapp-business-api-1693826415767-compressed.png) ​ Benefits of WhatsApp Automation WhatsApp Business Automation offers several benefits for your business: **1\. Efficiency:** Automating repetitive tasks and responses saves time and resources. **2\. 24/7 Availability:** Instant replies even outside business hours enhance customer satisfaction. **3\. [Quick Customer Support](https://whatstool.business/customer-support):** Chatbots provide immediate assistance for common queries. ![Benefits of WhatsApp Automation](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/benefits-of-whatsapp-automation-2-1693490035417-compressed.png) **4\. Consistency:** Predefined templates ensure uniform messaging and accurate information. **5\. Personalization:** Use customer data to tailor interactions and create a more personalized experience. **6\. Scalability:** Handle a larger volume of inquiries and interactions without increasing manual effort. **7\. Engagement:** Keep customers engaged with timely updates, order tracking, and relevant content. **8\. Drive engagement to 5x more users** - WhatsApp has a 5x more engagement rate than emails & SMS. By automating WhatsApp messages, you can drive 5x more engagement & quality leads to your business. **9\. Cost-Effective:** Reduces the need for hiring additional support staff. **10\. Convenience:** Customers appreciate quick, convenient, and informative interactions. In summary, WhatsApp Business Automation boosts efficiency, enhances customer experience, and helps your business grow while maintaining personalized communication. How to use WhatsApp Automation for your business? ------------------------------------------------- Here's How!  **High Volume of Customer Queries?** Your business receives a high volume of customer queries, making it difficult to respond promptly to all of them. With WhatsApp API Implement a [chatbot](https://whatstool.business/chatbots) to handle common queries and provide instant responses. Set up predefined responses for frequently asked questions, order status inquiries, and basic information. **Inefficient Appointment Scheduling?** Managing appointment scheduling manually takes up valuable time and might lead to errors. Use automation to offer customers the ability to schedule appointments through WhatsApp. A [chatbot](https://whatstool.business/chatbots) can guide them through the process, check availability, and confirm the appointment. **Lack of Personalization in Communication?** Customers receive generic messages that don't address their specific needs or preferences. Utilize customer data to personalize messages. Send tailored recommendations based on past purchases, preferences, or interactions to enhance engagement. **Delayed Order Tracking Updates?** Customers frequently inquire about the status of their orders, leading to repetitive responses from your team. Set up automated order tracking updates. Customers can input their order number, and the chatbot provides real-time updates on their order's status. ​ **Long Response Times for Support** Customers experience delays in getting their support issues resolved due to manual response processes. Deploy a chatbot to offer initial support and gather information about the issue. If the issue is complex, the chatbot can escalate the conversation to a human agent for timely resolution. **Inconsistent Marketing Messages** Marketing messages vary in content and tone, leading to inconsistency in brand communication. Create message templates for marketing messages that adhere to brand guidelines. These templates ensure consistent messaging and maintain brand identity. **Handling After-Hours Queries** Customers expect support outside of regular business hours, but your team isn't available around the clock. Implement a chatbot to handle after-hours queries with predefined responses. Let customers know when they can expect a human response or offer self-service options. ​  **Quick replies to answer FAQs quickly** The quick replies feature lets you save and reuse messages you use frequently. You can assign a unique ‘tag’ to the messages and access them by clicking “⚡” in the chat. By sending saved messages, you walk away not only having responded to a query fast but also having saved your support agent’s time and energy. By addressing these issues through WhatsApp Automation, your business can provide efficient, personalized, and timely interactions with customers, enhancing their experience and improving overall operational efficiency. Remember to continuously monitor and optimize your automated processes based on feedback and performance data. ### No Code Chatbot editor to set the automation ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/chatbotedit-1721741746153-compressed.png) Our no code chatbot edit helps you get started easily without the need of writing any code for any set of automation with our robust [features](https://whatstool.business/features).  You can do some of the following things with the automation  1. Send feedback survey  2. Lead generation and validation 3. Customer support automation  4. Sales automation for lead warmup  5. Self checkout system on WhatsApp just like e-commerce   [Set your whatsapp automation](#https://app.whatstool.business/) > Here is how one of our client [Clean Fanatics used automation](https://blog.whatstool.business/case-study-clean-fanatic/) to generate more booking for his service. He saw 35% increase in his bookings  Best WhatsApp Automation tool for your Business ----------------------------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/cover-photo-of-why-whatstool-is-the-best-whatsapp-automation-tool-for-your-business-1693826521743-compressed.png) --- **WhatsTool Business** is a all-in-one WhatsApp Business API solution provider.  Its features include \[ but not limited to \]:  1\. [WhatsApp Marketing](https://whatstool.business/marketing)​ 2\. [Multi-agent Teambox](https://whatstool.business/whatsapp-multi-agent)​ 3\. [WhatsApp Based CRM](https://whatstool.business/whatsapp-crm)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Marketing Courses - Free [ 2023 ] Author: Unknown Published: 2023-08-01 Meta Title: WhatsApp Marketing Courses - Free [ 2023 ] Meta Description: Contains a list of best-reviewed free and paid WhatsApp marketing courses. This article also additionally contains free WhatsApp marketing resources like whatsapp marketing and templates and chatbot. URL: https://blog.whatstool.business/whatsapp-marketing-courses-free/ **Free WhatsApp Marketing Courses :** ------------------------------------- 1. **​WhatsApp Course by Hubspot Academy: [https://academy.hubspot.com/courses/powering-your-business-through-WhatsApp](https://academy.hubspot.com/courses/powering-your-business-through-WhatsApp)** 2. **WhatsApp for Business Course by Meta: [https://www.facebook.com/business/learn/courses/whatsapp](https://www.facebook.com/business/learn/courses/whatsapp)** 3. ****WhatsApp business platform for Developers by Coursera: [https://www.coursera.org/learn/whatsapp-business-platform-for-developers](https://www.coursera.org/learn/whatsapp-business-platform-for-developers)** ​** **Paid WhatsApp Marketing Courses** ----------------------------------- * ****Ultimate Guide to WhatsApp For Business:**** [https://www.udemy.com/course/ultimate-guide-to-whatsapp-for-business/](https://www.udemy.com/course/ultimate-guide-to-whatsapp-for-business/) * ****Whatsapp Marketing, the new way to reach your customers:**** [https://www.udemy.com/course/whatsapp-marketing-101/](https://www.udemy.com/course/whatsapp-marketing-101/) * ****Whatsapp Marketing Hero - Grow your business using Whatsapp:**** [https://www.udemy.com/course/whatsapp-marketing-hero/](https://www.udemy.com/course/whatsapp-marketing-hero/) * ****WhatsApp for Business Mastery, Generate Leads and Sales:**** [https://www.udemy.com/course/step-by-step-guide-to-whatsapp-for-business-and-ads/](https://www.udemy.com/course/step-by-step-guide-to-whatsapp-for-business-and-ads/) * ****Whatsapp Business for Better Business Growth & Management:**** [https://www.udemy.com/course/whatsapp-business-for-better-business-growth-management/](https://www.udemy.com/course/whatsapp-business-for-better-business-growth-management/) **Other WhatsApp Marketing Resources**  **[WhatsApp Message Templates](https://whatstool.business/whatsapp-message-templates)** : *  WhatsApp Message Templates by WhatsTool: [https://whatstool.business/whatsapp-message-templates](https://whatstool.business/whatsapp-message-templates) * WhatsApp Message Templates by Engati: [https://www.engati.com/blog/whatsapp-message-templates](https://www.engati.com/blog/whatsapp-message-templates) *  WhatsApp Message Templates by Brevo: [https://www.brevo.com/blog/whatsapp-business-message-templates/](https://www.brevo.com/blog/whatsapp-business-message-templates/) **[WhatsApp Chatbot Templates](https://whatstool.business/whatsapp-chatbot-template)** *  WhatsApp Chatbot Template by WhatsTool: [https://whatstool.business/whatsapp-chatbot-template](https://whatstool.business/whatsapp-chatbot-template) *  WhatsApp Chatbot Template by Engati: [https://www.engati.com/blog/chatbot-templates](https://www.engati.com/blog/chatbot-templates)​ ​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to Complete the Onboarding Form? Author: Unknown Published: 2023-07-28 URL: https://blog.whatstool.business/how-to-complete-the-onboarding-form-clkm7po2n172523uo4u4u3110v/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/logo-1690527073525-compressed.png) Step 1- Go to Settings and click on Whatsapp API Number. Step 2- Click on Add API Number. Step 3- Click on Continue. Step 4-  1. Click on add new API Number                  2. Select existing API if you've Whatsapp Business API. Step 5-  Enter the API Number. Note: It should not have Whatsapp Account. Step 6- Then proceed, Fill your Business Info & Whatsapp Business Profile Info. Step 7- Give Facebook access to **fb@whatstool.in** to complete the process and attach the screenshot. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to get a Credit Card, number for WhatsApp API, and Privacy Policy for your website? Author: Unknown Published: 2023-07-25 Tags: onboarding, whatstool business api, WhatsApp business API Number URL: https://blog.whatstool.business/get-credit-card-whatsapp-api-number-privacy-policy/ Jump to section * [](#) * [Steps to get a Credit Card](#steps-to-get-a-credit-card) * [Steps to get a new number for WhatsApp API](#steps-to-get-a-new-number-for-whatsapp-api) * [Steps to create a privacy policy for your website](#steps-to-create-a-privacy-policy-for-your-website) Steps to get a Credit Card ----------------------------- You can apply for a business credit card from SBI here -> [link](https://www.sbicard.com/en/corporate.page) Apart from SBI, there are many businesses that offer credit cards for businesses, you can go to their website and apply for it. Steps to get a new number for WhatsApp API ------------------------------------------  Go to Alohaa's website by clicking on the link here - > [link](https://www.alohaa.ai/whatsapp-and-otp-with-alohaa) You can apply for a virtual number to be used for WhatsApp API by filling your details on their website.  Steps to create a privacy policy for your website ------------------------------------------------- 1\. Go to the website by clicking on the link here -> [link](https://www.freeprivacypolicy.com/free-privacy-policy-generator/) 2\. Enter your business information in the given fields. 3\. Check the personal information you collect from your users on the site. 4\. Select and give information on how users can contact you. 5\. Select the option "No, I don't want a Professional Privacy Policy" 6\. Enter the email address you want the privacy policy to be sent. 7. Publish that content on your website under the following URL format :  [https://yourdomain.com/privacy-policy](https://yourdomain.com/privacy-policy)​ ​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Campaign got more powerfull with Scheduling, Test message, Session Message ~ v 6.24 Author: Unknown Published: 2023-07-25 URL: https://blog.whatstool.business/campaign-got-more-powerfull-with-scheduling-test-message-session-message-v-624-clki8b0sc3775043to0yoagitdl/ 🔔 New Release Update in WhatsTool Business v~6.24 We focussed to make campaign work best for you with all the tools that you need to run campaign for amazing outcome. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-1211-1690379353319-compressed.png) 📢 Schedule Campaign 🎧 Test Campaign before sending 💬 Session message in Campaign ☄️ Campaign Page improvements 🧾 Chatting improvements ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/chato-1690379061024-compressed.png) --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Contact & CRM, Automation, User Onboarding Author: Unknown Published: 2023-07-05 Tags: crm, new updates, version 6.14, automation, onboarding URL: https://blog.whatstool.business/new-update-version-6-14/ > ### We have a major update on Contact & CRM dashboard, Automation & Chatbot Flows with default actions, and a new user onboarding for setting up WhatsApp Business API Number. ### Contact & CRM Editable table for setting up all information like labels & custom fields. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-07-06-102259-1688619533385-compressed.png) New Pagination UI added. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-07-06-102328-1688619556347-compressed.png) The search & filter section improved. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-07-06-102344-1688619595520-compressed.png) Add New Labels & Custom Field added. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-07-06-102421-1688619711367-compressed.png) ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-07-06-102441-1688619729031-compressed.png) Bulk labels assign to contacts. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-07-06-102523-1688619746114-compressed.png) Bulk custom field assigns to contacts. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-07-06-102557-1688619761671-compressed.png) New Contact Information page where you can assign labels and custom fields. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-07-04-013517-1688619813504-compressed.png) Start chatting, edit contact information, ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-07-06-102632-1688619851412-compressed.png) The import contact section gets improved. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-07-06-102650-1688619866949-compressed.png) ### ### Automation    In automation, we have introduced a new section which is called default actions, where any businesses can take action as per their working hours and accordingly chatbot flow will get triggered. Default Actions ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-07-06-103445-1688619946976-compressed.png) ​ * Chatbot Flow * In the chatbot flow list, we have added one more column in which all trigger keywords will be shown there. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-07-06-103633-1688620009935-compressed.png) ### User Onboarding     In user onboarding, we have introduced a new way of connecting your WhatsApp Business API number to our dashboard.  Here you need to give your all information for creating your WhatsApp Business API Number, after providing all information and granting access to us on your Meta Business Dashboard, you'll just have to wait for a few hours. After creating all the things related to the meta dashboard and connecting that to our dashboard, you'll get a notification of completion. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Guidence to Verify Your Facebook Business Manager Account Author: Unknown Published: 2023-06-16 Tags: WhatsApp API Number, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp api, whatstool business app, WhatsApp business API Number URL: https://blog.whatstool.business/verify-your-facebook-business-manager-account/ What is required to verify Business Manager Facebook ---------------------------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-80-1686902987833-compressed.png) To verify your Facebook Business Manager account, it is essential that your business is a registered legal entity with the local authorities.  Additionally, you will need to have an official **phone number** or **mailing address** associated with your business.  As the authorized representative of your business, you are responsible for ensuring that these requirements are met. By adhering to these guidelines, you can proceed with the verification process and gain access to the full range of features and tools offered by **Facebook Business Manager.** A Step-by-Step Guide to Verifying Your Facebook Business Manager Account ------------------------------------------------------------------------ Below is a step-by-step guide to help you through the verification process: 1.Access Facebook Business Manager: Log in to your Facebook account and navigate to the Facebook Business Manager homepage at business.facebook.com. If you don't have a Business Manager account, you'll need to create one before proceeding. ###  The Verification Process  **Step 1: Access Business Settings** Begin by logging into your Facebook Business Manager account and navigate to the "Business Settings" section, which can be found in the top right corner of the screen. **Step 2: Initiate the Verification Process** Within the "Security Center" tab, locate and select the option for "Business Verification." Click on the "Start Verification" button to commence the verification procedure. **Step 3: Validate Business Information** Provide accurate details regarding your business, including its legal name, address, and contact number. It's crucial to ensure the correctness of this information, as Facebook will cross-reference it during the verification process. **Step 4: Verify Your Phone Number** Facebook will send a verification code to the phone number associated with your business. Retrieve the code and enter it into the provided field to verify your phone number. **Step 5: Submit Relevant Business Documents** Upload the required documents that establish the legitimacy of your business, such as a business license or tax filing. These documents serve as evidence of your business's existence and authenticity. **Step 6: Await Verification Completion** After submitting the necessary documents, patiently await Facebook's verification process. The duration of this process can vary, typically ranging from a few days to a couple of weeks. During this time, Facebook will review the information and documents you provided to verify the legitimacy of your business. It's important to note that the steps outlined above serve as a general guide, and the specific requirements and procedures for Facebook Business Manager verification may vary depending on your location and the policies set by Facebook. Refer -​our blogs - [blog.whatstool.business](https://blog.whatstool.business/) other refrences - 1.  [Why it is required to give admin access in meta?](https://blog.whatstool.business/why-it-is-required-to-give-admin-access/) 2. [I don't have a Facebook business account. What to do?](https://blog.whatstool.business/i-dont-have-a-facebook-business-account-what-to-do/)​ ​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## What will happen after giving access in meta? Author: Unknown Published: 2023-06-14 Tags: WhatsApp API Number, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatstool business api URL: https://blog.whatstool.business/what-will-happen-after-giving-access-in-meta/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-33-1686743986772-compressed.png) Our team will start the setup of WhatsApp Business API. We will request you the OTP for phone verification, WhatsApp Profile Display name approval, and if there are any issues. Refer  1. [Learn how to give admin access in Meta.](https://blog.whatstool.business/learn-how-to-give-admin-access-in-meta/)​ 2\. our blogs - [blog.whatstool.business](https://blog.whatstool.business/) --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## I don't have a Facebook business account. What to do? Author: Unknown Published: 2023-06-14 Tags: #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatstool business api, WhatsApp business API Number URL: https://blog.whatstool.business/i-dont-have-a-facebook-business-account-what-to-do/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-79-4-1686746576373-compressed.png) **​ ** **If you don’t have a Facebook business account then you need to create one.** > ### To create a Business Manager:​ 1. Go to [business.facebook.com/overview](https://business.facebook.com/overview) 2. Click **Create an Account**. 3. Enter a name for your business, your name, and your work email address, and click **Next**. 4. Enter your business details and click **Submit**. Refer - 1. [Learn how to give admin access in Meta.](https://blog.whatstool.business/learn-how-to-give-admin-access-in-meta/)​               2. our blogs - [blog.whatstool.business](https://blog.whatstool.business/) --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Why it is required to give admin access in meta? Author: Unknown Published: 2023-06-14 Tags: WhatsApp API Number, #whatstoolapi, #whatstool, #whatsappapi, whatstool business api, whatstool business app URL: https://blog.whatstool.business/why-it-is-required-to-give-admin-access/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-79-3-1686746320326-compressed.png) We require admin access to create your WhatsApp Business API setup. Without this, we will not be able to do it on your behalf. If you want to do this your self then follow these steps of setup. ------------------------------------------------------------------ 1\. Go to your Facebook Business settings from this link: [https://business.facebook.com/settings/people](https://business.facebook.com/settings/people/) ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/goto-settings-1686735625513-compressed.png) 2. Click on the Add button, You will see this dialog, ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/image-3-1686742535993-compressed.png) Now enter our email id “**fb@whatstool.in**” and click Next. 3. You will get this dialog, Grant the Manage access and click next ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/image-4-1686742550751-compressed.png) ​4. You will see this dialog. No need to select anything, Just click on Invite. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/image-5-1686742595669-compressed.png) 5\. Thank. You have been given access. Please submit this page screenshot and click submit. Refer -​our blogs - [blog.whatstool.business](https://blog.whatstool.business/) --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Learn how to give admin access in Meta. Author: Unknown Published: 2023-06-14 Tags: #whatstoolapi, #whatstool, #whatsappapi, whatstool business api, whatsapp marketing, whatstool business app, WhatsApp business API Number URL: https://blog.whatstool.business/learn-how-to-give-admin-access-in-meta/ Admin access to helps us in Onboarding and SetUp ------------------------------------------------ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-79-1686743697613-compressed.png) 1\. Go to your Facebook Business settings from this link: [https://business.facebook.com/settings/people](https://business.facebook.com/settings/people/) ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/goto-settings-1686735625513-compressed.png) 2. Click on the Add button, You will see this dialog, ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/image-3-1686742535993-compressed.png) Now enter our email id “**fb@whatstool.in**” and click Next. 3. You will get this dialog, Grant the Manage access and click next ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/image-4-1686742550751-compressed.png) ​4. You will see this dialog. No need to select anything, Just click on Invite. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/image-5-1686742595669-compressed.png) 5\. Thank. You have been given access. Please submit this page screenshot and click submit. Refer our blogs - [blog.whatstool.business](https://blog.whatstool.business/)​ ​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to trigger the ChatBot with the Template? Author: Unknown Published: 2023-06-12 Tags: template messages, #Buttons, #whatstool, whatstool business, whatstool business api, whatstool business app, chatbots URL: https://blog.whatstool.business/how-to-trigger-the-chatbot-with-the-template/ A Quick Guide to Triggering and Interacting with ChatBots. ---------------------------------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-trigger-the-chatbot-with-the-template-1686638320588-compressed.png) First, you must visit our website [WhatsTool](https://business.whatstool.in/) Business and log in to the dashboard. On the left side of the dashboard. Goto the **ChatBot** ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/goto-chatbot-1686573797055-compressed.png) Decide whether to create a new ChatBot or connect to an existing one based on your needs. Open ChatBot and click on **Open Templates**, Browse the template library and choose a pre-designed template that suits your business goals and customer interaction requirements. Connect the selected template to the initial ChatBot buttons to create a smooth conversation flow. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/template-connected-1686574345202-compressed.png) Run your campaign, and the ChatBot will automatically engage with customers based on their responses. ### **Conclusion:** By following these simple steps, you can effectively trigger and interact with ChatBots, automating customer interactions and providing personalized experiences. Utilizing ChatBots can improve customer satisfaction and streamline business operations. Read Other Blogs - [How to Create Templates For WhatsApp Business API?](https://blog.whatstool.business/how-to-create-templates-for-whatsapp-business-api/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Can We Add Multiple Numbers to Whatstool Application Author: Unknown Published: 2023-06-12 Tags: multiplenumbers, WhatsApp API Number, #whatstoolapi, #whatstool, whatstool business api, whatsapp marketing, WhatsApp business API Number URL: https://blog.whatstool.business/can-we-add-multiple-numbers-to-whatstool-application/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/can-we-add-multiple-numbers-to-whatstool-application-1686646863978-compressed.png) Maximizing Efficiency: Adding Multiple Numbers to Your Whatstool Application ---------------------------------------------------------------------------- Messaging applications like WhatsApp have revolutionized the way we connect with others, offering convenience and simplicity. managing **Multiple phone numbers** can be challenging, especially for individuals with diverse contacts or businesses handling various client groups. Fortunately, with the **integration of multiple numbers into the Whatstool application**, users can enhance their communication capabilities and streamline their interactions.  Step-by-Step Guide to Adding Multiple Numbers: ---------------------------------------------- 1. Login to Meta for developers Add number in the WhatsApp Manager [Meta for developers](https://developers.facebook.com/)\> Myapps> API setup>  Add Phone Number .  you can refer to [Add a Phone Number in Meta](https://developers.facebook.com/docs/whatsapp/cloud-api/get-started/add-a-phone-number)​ 2. Open the Whatstool application and navigate to the **Settings** menu. Look for the "**WhatsApp API Number**" option and select "**Add WhatsApp API Number**" it to begin the process.   ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/add-api-number-1686645083786-compressed.png) 3. Add the required details click on "**Add**". ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/details-api-1686645689576-compressed.png) 4.  After Adding Number you can "**Update Profile**" , where you can update details, descriptions, logo everything which show Preview How the Profile looks after Saving Profile you are good to go. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/preview-1686646375685-compressed.png) ### Conclusion: By incorporating the ability to add multiple numbers, the Whatstool application enhances user convenience, productivity, and privacy. Upgrade your communication experience by integrating multiple numbers into your Whatstool application and enjoy a streamlined approach to staying connected. Read Other Blogs - *  [Conversational Marketing With WhatsApp Business: The Definitive Guide](https://blog.whatstool.business/conversational-marketing-with-whatsapp-business-the-definitive-guide/) * [WhatsApp Business Multiple Users: Use WhatsApp Business On Multiple Devices](https://blog.whatstool.business/whatsapp-business-multiple-users-use-whatsapp-business-on-multiple-devices/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Chats Author: Unknown Published: 2023-03-02 URL: https://blog.whatstool.business/chats/ Start chatting with your customers on WhatsApp by using WhatsTool Business dashboard. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to Create An Agent and Assign them in WhatsTool Business Dashboard? Author: Unknown Published: 2023-01-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-create-an-agent-and-assign-them-in-whatstool-business-dashboard/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/group-895-1673250866041-compressed.png) First, you must visit our website [WhatsTool](https://business.whatstool.in/) Business and log in to the dashboard. On the left side of the dashboard, you will find the setting option. Click on the **setting** option and then click on **Agent** ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/1-1673245649629-compressed.png) * Once you click on the Agent option this screen will appear and all the created Agents will appear here. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/2-1673246016695-compressed.png) * To create a new Agent, on the top right side there is the option to create a new Employee click on this. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/2-1673246204588-compressed.png) * Once you click on add employee this form will appear. fill this form accordingly and click on create option. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/3-1673246391729-compressed.png) * After submitting the form Agent will be created and appear in agents list. * Assign chat to an agent, simply go to the coversion section and open a chat which you want to assign to the agent. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/5-1673263874957-compressed.png) ​ * At right-side,you will find and option called assign agent along with the +(plus) icon. click on it and choose you agent to assign this chat. Read Other Blogs -  View --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How you can do the broadcast in the Whatstool business dashboard? Author: Unknown Published: 2023-01-05 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-you-can-do-the-broadcaste-in-whatstool-business-dashboard/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/group-895-1672920734222-compressed.png) First, you need to visit our [WhatsTool](#https://business.whatstool.in/) dashboard. then click on the broadcast option(appear on the left side). Click on the New Broadcast option on the top right side. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2023-01-05-164445-1672917883690-compressed.png) * Once you click on New Broadcast this page will appear * You have to choose the channel which you will use to send messages. * In the message section. You have to select the template message. for more detail about the template [click here.](https://youtu.be/NtPvynz5ISc) * In the contact section. you can upload a CSV file containing your customer's phone number. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/3-1672918930692-compressed.png) * Once you upload your CSV file it looks like this page. then you need to click on the continue and save buttons. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/4-1672919364864-compressed.png) *  Once you save the broadcast it will appear in the broadcast list. then you have to click on the **Action button** to run the campaign or broadcast ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/6-1672919648321-compressed.png) Read Other Blogs -  View --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to start a new Conversion in WhatsTool Business Dashboard? Author: Unknown Published: 2022-12-28 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-start-a-new-conversion-in-whatstool-business-dashboard/ Conversion in Whatstool Dashboard. ------------------------------------- In the conversion section in the WhatsTool dashboard, we can check the chats or messages which we used to send and receive from The API number. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-910-1672234675697-compressed.png)  **To start a new conversion:** 1. Open a WhatsTool Dashboard. 2. You need to click on the pencil icon. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2022-12-28-183240-1672233218915-compressed.png) 3. The new chat section pops up. then choose the country code and write the Phone number then click on next. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2022-12-28-184422-1672233282023-compressed.png) 4. Choose the channel by that which you want to send the message. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot-2022-12-28-184552-1672233547832-compressed.png) 5. then the template messages are shown. you can select any template message to send. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/temp-1672233590422-compressed.png) 6. Then the message will send and appears in chat section Read Other Blogs -  View --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Scale Your Customer Service with Chatbots using Whatstool. Author: Unknown Published: 2022-11-15 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/scale-your-customer-service-with-chatbots/ ### What is WhatsApp Chatbot, how does it work? ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/chatbot-img-1672293991450-compressed.png) A WhatsApp chatbot is a full-fledged automated virtual customer assistant that can answer customer queries and inform them about your product, services, procedures, and any other information. Hence, you can manage a large scale of customer queries simultaneously, 24x_7x_365 Businesses are using WhatsApp interfaced chatbots because it creates a comfortable user experience. When users feel comfortable, they trust, and with trust comes sales. Not everyone is accustomed to the ever-growing widgets that the internet provides. WhatsApp’s interface serves as common ground and hence skyrockets lead generation. Put people’s best interests at heart and always come out on top. This way, you equip users with easy-to-use tools to resolve any concerns and issues they encounter. A WhatsApp chatbot is created using the WhatsApp Business API(application programming interface) like **WhatsTool Business**. ### Why a chatbot strategy benefits not only your customer service team and your customers but also the entire company? ​ * **Reduce resolution times **Give customers instant answers to their most pressing questions * **Boost team productivity **Enable agents to solve critical inquiries by leaving the repetitive ones to the bots * **Do more, with less **Tackle more customer questions without adding more headcount * **Offer 24/7 support **Give customers the support they need even when agents are unavailable. ### What are the benefits of a WhatsApp Chatbot for my business? **Being a business owner on WhatsApp gives you a unique advantage.** An average user checks their WhatsApp at least three times a day. This presents you with an opportunity to send out your promotional materials before any other business. People check chat apps more than their emails. If you are consistent, you can expect to generate more and more inbound leads with time. 1. Provide 24 hours service throughout the week without any breaks. People need to rest, but bots don’t; that will make the difference. 2. Deliver instant responses to queries and issues with pre-programmed messages with your Chatbot. 3. Build trust with WhatsApp’s trusted privacy policy and ensure users their conversations are safe and cherished. 4. Provide convenience and a smooth flowing customer experience from the minute they come across your business. 5. Converse easily as though you are talking to a friend, solidify your brand identity through WhatsApp 6. Inform users about any disruptions and special offers with a tap of a button. 7. Don’t wait for leads to reach out to you, start a conversation yourself. ### Who would build the WhatsApp chatbot for me? WhatsTool Business Chatbot does not require any code to build, you can simply go to WhatsTool Business dashboard and start building your own chatbot. OR We have a team of WhatsTool business API experts, who will manage everything from building to deploying and maintaining a bot for you on WhatsApp. Read Other Blogs -  [View](https://blog-business.whatstool.in/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Conversational Marketing With WhatsApp Business: The Definitive Guide Author: Unknown Published: 2022-09-08 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/conversational-marketing-with-whatsapp-business-the-definitive-guide/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/macbook-pro-14-9-1662613008390-compressed.jpg) ​_Though relatively new, conversational marketing has made its way to the forefront of many brands’ marketing strategies. What makes it tick and how can you implement it in your WhatsApp communication with your buyers? Here’s everything you need to know about conversational marketing with WhatsApp Business._​ If you’ve been keeping up with the WHATSTOOL blog, then you’ll know that in an earlier post on **[conversational marketing](https://business.whatstool.in/)**, we’ve given you a brief definition of what it is.  In this guide, we’re going to dive even deeper into what conversational marketing really is, its characteristics, and what it is that makes it work so well.  Specifically, we’ll focus on using conversational marketing in chatbots and messenger apps and on WhatsApp in particular.  Why WhatsApp? That’s because (yes, if you’ve been reading our blog, you’ll have already come across this statistic) it’s the world’s most popular messaging app with more than two billion users worldwide.  What that translates into is lots of potential for engagement, sales, and business growth.  This guide will be broken down into various sections, so feel free to jump ahead to the bit(s) you’re interested in. Here’s a breakdown of the content in this post: * What is conversational marketing (a definition) * Main characteristics of conversational marketing * Conversational marketing statistics * Examples of conversational marketing We’ve got loads to unpack here so let’s not waste any more time and get straight to it.  What Is Conversational Marketing? To start, let’s take a quick walk down memory lane and look at conversational marketing’s roots.  Conversational marketing has actually been around for a much longer time than most people think. At its core, it’s essentially the personalized exchange of dialogue that takes place when a business interacts with its target audience.   ### Conversational Marketing Definition ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/conversational-marketing-1662642019625-compressed.jpg) In our previous post on conversational marketing, we presented you with its original definition coined by the company Drift.  Here it is again:  _Conversational marketing or conversation marketing is a one-to-one approach to marketing that companies use to shorten their sales cycle, learn about their customers, and create a more human buying experience._  Looking at this, we can see that an interaction between a buyer and a salesperson during an in-store shopping experience or even a phone conversation in pre-eCommerce times would qualify as conversational marketing.  This would mean that conversational marketing has actually been around as early as trade itself.   And you know what? It probably was – the term was just never coined.  That said, it’s important to note that it wasn’t until chatbots and messaging apps were introduced as a communication tool for brands that the label “conversational marketing” became even more popular.  Today, it’s what most people think about when coming across the term.  ### The Main Characteristics of Conversational Marketing At its root, conversational marketing is all about creating and engaging in dialogue with people who may be interested in your product. This encompasses methods like previously mentioned face-to-face interactions, video/voice calls, social media engagement, and even email marketing. But what is it that qualifies an exchange as conversational marketing? There’s no surprise here, but all of its characteristics are related to its root word: “conversation.”  Here are some of the main characteristics of conversational marketing:  * **It takes place in real time.** Like most of the conversations we have when speaking to our friends and family, conversation marketing happens live. This ensures all parties are engaged and give their full attention.  This is also why it works particularly well on WhatsApp, a chat app designed for quick exchanges and meant to bring people closer to one another.  * **It’s customer-centric.** Conversational marketing is customer-driven. This means that as a business, you should provide personalized engagement with your buyers – as if you were communicating with them and them only. This meaningful and personal touch and care (more on how you can communicate this in a later section), in turn, builds trust and encourages customers to the conversation going.  * **It’s natural.** One of the main reasons most brands turn to chatbots and messaging apps for conversational marketing is that their nature allows for dialogues to flow and develop naturally and comfortably. Exchanges via conversational marketing should never feel like it’s between two strangers.  * **It’s not one-way.** Unlike other forms of marketing such as paid ads, conversational marketing is bi-directional. It gives all involved parties the possibility to raise their voices whenever they want. This means that as a brand when chatting with your customer, you’re also giving them the flexibility to lead and take charge of the conversation. 3 (More) Conversational Marketing Statistics You Need To Know ------------------------------------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/examplesofconversationalmarketingdoneright-1-1662642134823-compressed.webp) In our previous post, we provided you with a few conversational marketing statistics to highlight its effectiveness. If you’re still unconvinced, here are a few more.  ### 1\. Customers Expect Chats in Real-Time According to a recent study, 71% of customers expect companies to chat with them in real time.   This statistic stresses the importance of conversational marketing, which, implemented through chat apps, offers crystal clear and real-time communication with customers.   Not only does this allow them to ask questions whenever they need to, which boosts engagement, but it also indirectly improves the **customer experience** and satisfaction as a whole.  ### 2\. Live Chat Support Increases Repeat Purchases 51% of customers say they’ll purchase more from a brand if they offer live chat support.   This can be anything from engaging with automated chatbots set up to answer commonly asked questions, chatting with a human agent, or both.  Want more concrete figures? 63% of buyers with an online spending profile of between $250 and $500 online are most likely to purchase from and stay loyal to businesses with live chat support.  If your target buyers fall into this expenditure category, you may want to seriously consider **[building a WhatsApp chatbot for your business](https://business.whatstool.in/)** if you don’t already use one.   ### 3\. Consumers Are Happy To Use Messaging Apps To Reach Customer Service Teams When it comes to getting help from a company’s customer service team, nearly eight out of ten (79%) consumers are willing to do so via messaging applications.  This is one of the most important conversational marketing statistics for several reasons.   First off, it shows the growing preference for direct communication among consumers, as older forms like email forms get increasingly less popular. Plus, it also highlights consumers’ want for quick problem resolutions instead of having to wait to hear back from the company.  By the same token, not providing messaging options would mean losing out on a massive opportunity to meet the modern consumer’s expectations.   ### 4\. 175 Million WhatsApp Messages Are Sent to Business Accounts Daily Last but _definitely_ not least, this conversational marketing statistic should definitely get you interested in getting started with WhatsApp Business.  [According to Meta](https://about.fb.com/news/2020/10/privacy-matters-whatsapp-business-conversations/) (WhatsApp’s parent company), as many as 175 million WhatsApp messages are being sent to business accounts every single day. Note that this statistic is from October 2020, just two years after WhatsApp Business was launched.  This is an extremely quick uptake, showing the popularity of conversational marketing from brands and the positive effects it has on consumers.  As WhatsApp continues to introduce new features to streamline communication, there’s no doubt more and more people around the world will start to message their favourite brands on WhatsApp.    Mastering the Art of Conversational Marketing --------------------------------------------- Now that we’ve broken down exactly what conversational marketing is and given you the statistics to back it, let’s look at how you can best implement it on WhatsApp Business.  ### 1\. Keep It Simple There’s nothing like big words, long sentences, and massive walls of text to turn customers away.  Keep in mind that with conversational marketing, your goal is to keep your customer engaged. To do that, your conversations with them need to be as simple as possible.  Avoid filling your WhatsApp chats with your customers with wordy sentences and definitely do not spam them. Both of these run the risk of causing misunderstandings, creating animosity, and potentially losing the customer.  ### 2\. Make Use of WhatsApp’s Wide Range of Features From **[WhatsApp Business’ interactive messages](https://business.whatstool.in/)** to multimedia tools, there are tons of features on WhatsApp that you can incorporate into your conversational marketing strategy.   For instance, calls-to-action and quick reply buttons (which are only available to **[WhatsApp Business API](https://business.whatstool.in/)** users) encourage engagement by providing easy and convenient messaging options.  The possibility to attach media files to your WhatsApp chats with buyers also helps to keep the conversation fresh and entertaining.   ### 3\. Use Emojis ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/file-1662642214687-compressed.jpg) There’s no question emojis form part and parcel of WhatsApp conversations. In fact, the use of emojis has been increasing over the past decade and is currently at a record high.   The informal nature of conversational marketing paves the way for the use of emojis in brands’ interactions with buyers on WhatsApp.   Now, even though this may seem like a minor and insignificant tactic, it’s actually quite a productive (and not to mention simple) way to stimulate engagement as it keeps the conversation informal and fun.   **Bonus fact:** The top five emojis of 2021 are the loudly crying face (😭), face with tears of joy (😂), pleading face (🥺), smiling face with hearts (🥰), and the purple heart (💜).  ### 4\. Greet Your Customers Using Their Names With conversational marketing, you want to keep your customers at ease. So when greeting them on WhatsApp, do so with their first names.  Calling them “sir” or “madam” or even using salutations makes the conversation extremely formal and immediately erects an invisible wall that puts a distance between you and your buyer.   As an added plus, it’s also a show of confidence and comfort from your brand.  Correspondingly, you might want to consider giving your chatbot a name as it makes the exchange a lot more personal. If you have human agents attending to your incoming WhatsApp messages, they could also introduce themselves with their real (or assigned fake) names. Examples of Conversational Marketing ------------------------------------ Now, let’s have a look at some top examples of conversational marketing from prominent brands.  Note that even though some of them are not done via WhatsApp Business, they are still great sources of inspiration and can easily be implemented into your WhatsApp conversational marketing strategy.  ### 1\. Domino’s ![whatsapp conversation with Domino's](https://lh4.googleusercontent.com/6Y87bcIBjgO92FFfDb_nLKmHg3KAp-OzeJ3EtGx10AMf3rPXoefc-lWZh-Q58Peta2yNDfJcOe8GUrCdhjtB3MSkCF5cut_4RHFFaYYR_CyujYl9CWS_CJvNF8d0qfPV-kId7JcM) Remember when ordering pizzas involved picking up a phone and actually dialling? It’s a vague memory for us too.  Thanks to chatbots, consumers can now get pizzas delivered after a few quick message exchanges.   Domino’s Pizza simplifies its pizza ordering process with conversational marketing. Aside from the casual and informal tone it adopts, the brand also makes use of different interactive message templates like quick replies to hasten orders and provide a more pleasant (and visual) user experience.  ### 2\. Munich S-Bahn ![whatsapp conversation with Munich S-Bahn](https://lh5.googleusercontent.com/u4NMSh26dXM-z4SkIucED1XqGBrhocVN1Fqtzo849PIRDWX7eNYdsSlTGxpaw-dBVQSHNxNdrUNXh98RshEO5J611Ww6dIZO8-XuZI1W1BPto_75byn6KZvrOreK04CYVTh8UXW8) Known for its extensive network for both inter-and intra-city travel, trains are often the first choice of transportation for German residents.  Armed with that knowledge, when the Bavarian city of Munich was modernizing over 200 of its trains, city officials decided to take to conversational marketing to communicate this upgrade to passengers.  Over a period of three months, commuters were encouraged to send selfies while onboard any of their modernized trains for a chance to win its grand prize – a pair of Apple AirPods.  All they had to do was send a WhatsApp message with the keyword “Selfie” to a publicized number, along with their picture.  Note the motivating and casual way the campaign interacts with participants as well as its use of WhatsApp’s multimedia features. That’s exactly what conversational marketing is all about.   All in all, more than 600 earnest passengers took part in the campaign.  ### 3\. ADAC Don’t Call Mom  We’re going to stay in Germany for another example of conversational marketing done right.  This time, it’s Europe’s largest motoring association ADAC’s WhatsApp campaign called “[Don’t Call Mom.](https://rckt.com/en/case/adac-don-t-call-mom/)”  Launched in 2018, the goal of this campaign was to help ADAC connect with the younger generation that didn’t (yet) own a car. (Nice forward-thinking, ADAC!)  To do that, they launched a campaign based purely on conversational marketing. Participants were encouraged to ask the ADAC team all sorts of questions – in particular, questions they wouldn’t dare ask their parents.   Behind those replies was a community team from ADAC who answered every single question directly in a personal one-to-one private chat.  The result? Thousands of shares and about 20 million new contacts for ADAC. Needless to say, it was a rousing success. Conversational Marketing With WhatsApp Business ![QoX5Z2g0fbQm](https://lh4.googleusercontent.com/QoX5Z2g0fbQm-M_bF8z9zZn2qxZl33fl5e5sF9iSX8jC2L1pCwUMtQhf8mWVS3X5Hy4LQ_E07aiAyvPTPITVBOIQ3Z_o3tJm__FXMXi0XG1Lpj264qXiakkQ0_Hnsi93BGZG73WG) With all that’s been said and done in this guide, the benefits of conversational marketing with WhatsApp Business for a company couldn’t be clearer.   Even though it’s a strategy that can be implemented and executed using the free WhatsApp Business app, the API offers so many more possibilities that it would be a shame to not give it a try.  For instance, with the API, you can build more personalized exchanges with your buyers – a key trait of conversational marketing. You can also analyze these interactions and use them to further improve your communication.   That said, if you’re serious about your company’s conversational marketing game on WhatsApp, the first step would be to **[set up your WhatsApp Business API account](https://business.whatstool.in/)**.   Read Other Blogs -  [View](https://blog-business.whatstool.in/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp’s Conversation-Based Pricing (CBP) – Everything You Need To Know Author: Unknown Published: 2022-09-08 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/whatsapps-conversation-based-pricing-cbp-everything-you-need-to-know/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/macbook-pro-14-8-1662611994804-compressed.jpg) **_Starting February 1st, 2022, globally, WhatsApp is switching from a notification-based pricing model to a conversation-based pricing model._** What is changing? -------------------- Starting 1st February 2022, WhatsApp is moving from a per template/session charge to a complete conversation-based model. The message charges will apply based on who initiated the conversation – the business or the user.   ### The new pricing model- Conversation Based The new pricing model is based on who initiates a conversation. There are two kinds of conversations that are priced differently: * **User-initiated:** These are conversations where a user messages a business. When a business replies to this message within a 24-hour window, it is counted as a user-initiated conversation. Businesses can send free-form messages within this 24-hour window. * **Business-initiated:** These are conversations where a business gets in touch with a user. These business-initiated conversations will require a message template. ![Conversation-based pricing](https://files.helpdocs.io/bctwm4322q/articles/tdfv41fg0a/1638513522283/5-hsum-rttj-9-u-6-p-zk-xpkz-6-uua-hfs-imayqz-zfr-5-j-jd-sibbx-vi-q-5-zunide-7-e-gcmmm-l-4-dn-dxr-l-1-h-kggg-saqe-4-ux-5-vi-8-yf-ji-gpsy-fzc-jw-joc-gz-ve-8-uxecj-csoqrct-js-5-dvk-jiumfd-dwy) All conversations are measured in fixed 24-hour sessions. A conversation starts when the first business message in a conversation is delivered, either initiated by the business or in reply to a user message. Businesses and users can exchange any number of messages, including template messages, within a 24-hour conversation session without incurring additional charges. Each 24-hour conversation session results in a single charge. What should businesses do to get the most out of the new pricing model? ----------------------------------------------------------------------- 1\. If you use Whatsapp for customer support, try to resolve queries as soon as possible. You can use **[WHATSTOOL’s Multi-Agent Dashboard](https://business.whatstool.in/)** For WhatsApp to manage your customer support efficiently. If your support team has limited work hours, consider [building a WhatsApp Chatbot](https://business.whatstool.in/) that’ll help in solving basic support queries on WhatsApp. 2\. If WhatsApp is your primary marketing channel, you will need to focus on providing value to your customers through your notifications. This will go a long way in creating a favourable customer experience as well. What does it mean for your business? Businesses Sending Frequent Notifications: If you send multiple Broadcast messages on WhatsApp within a 24-hour period, you will only pay for a single conversation per user for starting the conversation.  **Businesses Sending Infrequent Notifications:** If you are sending messages over multiple 24-hour periods, you will now pay for each conversation based on business-initiated conversation pricing. **Customer Support On WhatsApp:** If you are responding to incoming user-initiated messages, then you will be charged according to the user-initiated conversation-based charges. It is clear that Meta (Facebook) wants businesses to use WhatsApp as a two-way communication tool to help solve issues. They want to keep it as a channel where customers can easily reach out to brands for a quick resolution. They also want to keep the conversations relevant and discourage too many notifications from brands. This move will go a long way in establishing WhatsApp as a trusted medium of brand communication and improve the customer experience in the bargain.  Read Other Blogs -  [View](https://blog-business.whatstool.in/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Business Multiple Users: Use WhatsApp Business On Multiple Devices Author: Unknown Published: 2022-09-05 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/whatsapp-business-multiple-users-use-whatsapp-business-on-multiple-devices/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/macbook-pro-14-6-1662358767646-compressed.jpg) ​_Can Whatsapp Business be used on multiple devices?_ ​ ---------------------------------------------------------- If you run a business and have been using WhatsApp to communicate with your customers or are looking to start doing so, these questions are sure to have crossed your mind at one point or another.  Given all the amazing benefits that WhatsApp Business has to offer, being able to use it across multiple devices is one of the most in-demand features users look for.  After all, which business wouldn’t want to allow its team members to access the chat app all at once? Not only does it help to facilitate interaction and communication, which speeds up problem resolutions, but it can also provide your buyers with a dedicated customer support experience.  So, just what are your options when it comes to running WhatsApp Business on multiple devices?   In this post, we’ll look at just that: the possibility of using the same WhatsApp Business account on two devices or more, your options, and possible alternatives.   Let’s get started. How To Use WhatsApp Business on Multiple Devices? ------------------------------------------------- The first thing you need to know about accessing one WhatsApp Business account on multiple devices is that it _is_ possible. However, it very much depends on the type of WhatsApp Business account you have.  If you use WhatsApp Business App, it has some limitations with Whatsapp business multiple devices support.  #### Free WhatsApp Business App Multiple Devices Login Limitations ![Whatsapp Business API v s App 1](https://www.wati.io/wp-content/uploads/2021/04/Whatsapp-Business-API-v_s-App-1-1024x577.png) The only way to use WhatsApp Business on multiple devices is if you have access to the WhatsApp Business API (More on this later.) The free WhatsApp Business app, unfortunately, has limitations similar to the WhatsApp Messenger app in this regard.  This means that the same WhatsApp Business account (registered under the same number) can only be used on one single device. To clarify, you can access a WhatsApp account from the WhatsApp web and the mobile app concurrently—but only if it’s the same account.  You will not, however, be able to open multiple browsers (or tabs) of the same WhatsApp account on the WhatsApp web. Doing so will prompt this message:  In short, if you’re using the free WhatsApp Business app, there is simply no way to access the same WhatsApp Business account on more than one device.  #### Multiple Logins on Multiple Devices With the WhatsApp Business API If you’re a new or small business, using the free WhatsApp Business app and having just one person handle customer service on WhatsApp at any given time may be sufficient—especially if you’re making full use of the **[WhatsApp marketing](https://business.whatstool.in/)** and customer service tools available.   But if you’re a growing enterprise, such limitations may be a hindrance to growth.  The only way to be able to log into the same WhatsApp Business account on two or more devices is if you’re using WhatsApp Business via the **[WhatsApp Business API.](https://business.whatstool.in/)**  Getting access requires going through a WhatsApp Business solution Provider (BSP) like WHATSTOOL, which brings us to our next point. ### Using WhatsApp Business on Multiple Devices With WHATSTOOL Here’s a small video you should watch to see how multi-device login For WhatsApp works using WHATSTOOL. As a BSP, WHATSTOOL can get you access to the WhatsApp Business API, which opens up a realm of new and exciting customer support and communication possibilities.  WHATSTOOL is short for WhatsApp Business Account for Team Inbox and Marketing. And as our name suggests, we can help you get set up such that multiple customer support team members can sign in to and use the same WhatsApp Business account using various devices all at once.  The most useful and popular tool we offer is, by and far, the **[multi-agent team inbox](https://business.whatstool.in/)**. This is a shared chat space where your customer support staff can access, view, and respond to customer queries all at the same time.  That’s not all. They can also chat among themselves, collaborate together, and better organize themselves by assigning tickets and saving specific chats to favourites for easy access.  Other functions include: * Add customized parameters to chats/contacts * Search and filter chats * Create quick replies * Etc. #### WHATSTOOL WhatsApp Business Mobile App for Multiple Users At WHATSTOOL, we’ve also developed a WhatsApp Business mobile app that allows multiple users to log into the same WhatsApp Business account.  This is created by our very own developers with the purpose of allowing multiple and simultaneous logins and is different from WhatsApp’s own WhatsApp Business app.  Because it’s also run on the WhatsApp Business API, WHATSTOOL’s WhatsApp Business mobile app allows you to have various team members access the same account at once—regardless of how many agents you have.  The app comes in particularly handy when your agents are away from their computers or on the move and need to respond to a query urgently and/or collaborate with other customer service agents to do so. WhatsApp Business on Multiple Devices Alternatives Rumours of WhatsApp working on the possibility of using the same WhatsApp account on up to four devices at the same time have recently been circulating.  For the moment, these are what they are: rumours. Whether or not they will prove true and when remains to be seen.  As of right now, there’s been no official statement from WhatsApp regarding the matter and the only way able to access the same WhatsApp Business account on multiple devices is via the WhatsApp Business API.  If you’re not ready to make the leap but would still like to have different customer service agents handle WhatsApp communication with your customers at the same time, the only alternative would be to use different numbers to register different WhatsApp Business accounts to be used on different devices.  That’s because there can only be one WhatsApp account/number associated with one mobile device (even for dual-SIM phones). Opting for this would require having multiple WhatsApp numbers and multiple phones (bar **second space–**permitting devices).  The downside to this is that it will be pretty cumbersome to manage and exceptional organizational skills will undoubtedly be required.  That’s because the chats with your customers will be spread across multiple devices and may prove to be more tedious than efficient to know where each contact and conversation is. Additionally, you will need to promote more than one WhatsApp Business number, which may be confusing for your customers.  If you’re not ready to upgrade to the WhatsApp Business API and think that this is a possibility that could work for you, by all means, give it a go.  Read Other Blogs -  [View](https://blog.whatstool.business/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Business API Messaging vs SMS – the best fit for BFSI Author: Unknown Published: 2022-09-03 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/whatsapp-business-api-messaging-vs-sms-the-best-fit-for-bfsi/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/macbook-pro-14-5-1662357810698-compressed.jpg) WhatsApp, apart from being the #1 messaging app in the world, is also a powerful tool for businesses. [WhatsApp Business API](https://business.whatstool.in/) powers customer communication, customer support, up-selling, and more. SMS has traditionally been the most used medium for business communication. However, it is one-way communication and doesn’t offer much scope for interaction. Enter WhatsApp Business APIs! Drawbacks of SMS  ----------------- In the era of information overload, reading is often passive when there isn’t an element of interaction. Think about how often you open your SMS app if it is not to check your OTP. Let’s see the other problems with SMS communication. **1.  Spam and Promotional SMS fills up the inbox-** It’s everyone’s story. Despite regulations that are in place, we all receive a lot of spam and unrelated messages. This makes it very hard to even find relevant SMS.   **2\. Fraud and phishing via SMS** are other huge problems. Checking the authenticity of a text message received in the SMS app is not easily possible for an average smartphone user. People receive a ton of texts from random banks & financial services. That certainly decreases the overall credibility & the chances to bring some attention to your texts.  **3\. Lack of Interactive communication –** There is no way for a customer to reply to or show interest when you send an SMS. It is one-way communication and hasn’t kept up with the changing times where interactivity plays a huge role. **4\. Inability to send media files-** If a bank wants to send their customer a PDF of their account statement, the only way to do so is to send it via a link. It adds unnecessary steps and makes the process longer than it needs to be. Text messaging is not bad. It’s just us who have been upgraded to be more interactive & engaging in conversations. WhatsApp Business API Solution not only solves the above problems but also comes with additional useful features for BFSI to engage & communicate with their customers on WhatsApp. WhatsApp Business API For BFSI Powered by WHATSTOOL: The Solution ----------------------------------------------------------------- ![](https://lh6.googleusercontent.com/IbuqpH4M69DuIFZ3tbtTCBe2I5tlQejR38hK8yOvy3J5s_90wpx_1vaa_lV84dshYvfSRkIUdgcr3zjs1EmEvbSNifFThhSFkxhssvnGr_PfVslNq7xQ1tHYTY0v07ghP5UfhaVm) Since its inception in 2018, WhatsApp Business API has become one of the most desired communication channels for banks and financial companies.   WHATSTOOL, built on top of WhatsApp Business APIs, empowers BFSI companies to build a great customer experience on WhatsApp.   With the WhatsApp Business API, the financial sector can not only establish interactive communication with customers on their favourite chat app but also power customer service with real-time account balances, mini statement reports, latest transaction records, real-time alerts, and even payment transfers.   As online engagement becomes more conversational, using WhatsApp to facilitate financial updates for customers makes perfect sense. Let’s dig deep into how WhatsApp Business API facilitates business messaging for BFSI. ### **WhatsApp Messaging: The Most Engaging Communication Channel** Being the most engaging communication, WhatsApp makes your customers actively interact with other people on their App. If you broadcast a personalized policy or finance offer, rarely, people will not interact with that message.  You can use WHATSTOOL’s interactive dashboard to send **[WhatsApp broadcast](https://www.wati.io/whatsapp-broadcast-the-ultimate-guide-for-2021/)s**, create **chat automation & WhatsApp Chatbots**, manage a **Multi-Agent Team Inbox**, manage contacts, personalize using APIs, and use _third-party integrations_. Let’s understand how using the WhatsApp Business API solution solves the problem that SMS communication has. 1. **Interact with verified businesses** through [WhatsApp Business Verification](https://business.whatstool.in/)**–** WhatsApp, having the entire service in control, verifies businesses to build authenticity among business users. The green badge shows that this is the official company account — where customers can ask questions of any kind. It provides additional contact information, such as their website, phone number, and other company details. Having a verified profile means that customers can trust this channel and communicate without any worry regarding their banking & financial services. 1. **User Opt-In & Spam Protection-** Fraud & spam protection are crucial when serving customers in the financial services sector. User opt-in plays an important role in setting up your service on WhatsApp.  An end-user must first consent to receive financial messages or transactional updates through your WhatsApp Business solution by opting into them via a third-party channel such as your website, app, email, or physical form. WhatsApp verifies each business-initiated message(called message templates) before allowing businesses to send them to their customers. This significantly reduces the chances of spam & fraudulent messages. WHATSTOOL dashboard also shows the Quality Rating that may go down when a business tries to spam its customers. Poor Quality Rating may lead to a permanent restriction on using WhatsApp API Solution. 2. **End To End Encryption –** Security comes first when it comes to financial communications. WhatsApp Business API messages are encrypted from WHATSTOOL to the device and secured over HTTPS. This means financial institutes can share and receive sensitive information in business-to-customer communications, such as payment requests, addresses, etc. 1. **Interactive & Engaging Messaging:** Financial institutes can not only share media such as images, documents, and videos but they can also use list messages and CTA buttons. **List Messages–** These messages can be used as a menu, showing options for certain services. **CTA Messages–** These interactive messages can be used to make customers call or visit your website or in personalized campaigns that are part of **WhatsApp Marketing**. 1. **Real-time Customer Support:** WhatsApp Business API allows banking & financial services to set up multi-agent support on a single WhatsApp Business Number. WHATSTOOL has a dedicated team inbox that allows you to easily bring your customer support on WhatsApp. Support on WhatsApp is highly efficient & reliable. 2. **WhatsApp Chatbot & Automation****:** You can easily automate the responses for FAQs and general queries related to loans, credits, and transactions by enabling a WhatsApp Chatbot on your WhatsApp Business number. WATI offers a free no-code chatbot builder that makes you build and integrate a chatbot on your WhatsApp Business account. You can design chatbot flows with list messages, and CTA messages to make conversations highly engaging & efficient. Financial services can also integrate their WhatsApp Business with third-party CRMs or Apps they use to manage their business. For example, a user will receive an instant onboarding message once his banking details are verified. 3. **Catalog On WhatsApp:** BFSI & FinTech can showcase their product or service catalogue directly on their WhatsApp Business number. That allows end-users to make purchase decisions faster. It’s quite clear that feature-rich WhatsApp Business API communication is far more engaging than traditional SMS communication. Financial services need to set up their WhatsApp business account in a way that serves their customers with personalized messaging. Read Other Blogs -  [View](https://blog-business.whatstool.in/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp vs SMS vs Email Broadcast: The Differences Author: Unknown Published: 2022-09-01 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/whatsapp-vs-sms-vs-email-broadcast-the-differences/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/macbook-pro-14-3-1662056794824-compressed.jpg) Clear and timely communication is key to building a great business. Whether you’re looking to send out marketing messages or notifications, these need to be done right.  From traditional SMS and email to popular platforms like WhatsApp, there are plenty of channels that are equipped to help businesses communicate effectively.   In this post, we’ll explore the three most popular broadcast channels: WhatsApp, SMS, and email. That way, you have the information you need to make an informed decision.  What Is SMS Broadcast? ---------------------- ![B0xa](https://lh6.googleusercontent.com/B0xa-UkUo3RdbxmPvYH_U3YXtQDc2GxNc4kXW1QNZOfwfiYssPQe9zMXfa17ssQITnZctUrdG2o7HJOiu4wXJ4tHMKVTZ5smUz2Fyi2iYHolLb17auI0bdyaJjuhPBP5xZqM6lau) SMS broadcast, also known as mass texting and bulk SMS, is a communication method that allows you to send the same message to multiple recipients via Short Message Service.  With SMS broadcast, recipients won’t be able to tell whether it’s been mass-sent to others. However, by that same token, it’s also not possible to set up group chats.   Because of the nature of SMS broadcast, which is mostly used for short text messages, it’s most commonly used for alerts and transactional messages such as shipment notifications, and payment confirmations.  Here are some pros and cons of SMS broadcasts you need to know about.   #### Pros of SMS Broadcast * SMS broadcast messages can be sent and received on any mobile device, including non-smartphones. This allows you to target customers who don’t own smartphones. * Recipients cannot tell whether the message was mass sent.  * SMS broadcast messages do not rely on data or WiFi and can be sent when there’s no internet connection. #### Cons of SMS Broadcast * It’s text-based only and does not support media file * There’s a 160-text limit for each SMS. * Senders cannot tell whether a message has been read. ### SMS Broadcast Tools It’s important to do some research into the top SMS broadcast tools to see which is a good fit for your brand.  We’ve done some legwork for you and here are some of the top SMS broadcast software available.  #### **Call Loop** ![uINYe yUsaDkkDm1Ym50lV0zh3YJAU1g1cV](https://lh3.googleusercontent.com/uINYe-yUsaDkkDm1Ym50lV0zh3YJAU1g1cV-Nog_wxHDF0AoHViyhKB8Pg5f3ZsGPDeDP9BY0HxCsBYXLup486Qw8LSxGio0Npp2BvbwtsbhYxPbkseHJjjEBb4pBsgAaWGPSlwN) Call Loop’s SMS broadcast features include the possibility to personalize your messages (by incorporating the first and/or last names of your recipients and customizing each text to their names). It also provides analyses and reports of your SMS marketing activities.   A free 14-day trial is available so you can test it first before committing to them.  #### **CallHub** ![RxGVCSHXShD4TFj E](https://lh4.googleusercontent.com/RxGVCSHXShD4TFj-E-H7BcbN82JZco6O_e8jpp24tFExD6qM0y9z4W7RQPor5b8ecafs0ppl1iVtRZzR2pLmx8bygW5y33272BDpDzgDko3QuMbDe8c4BK8yiRg9I5o0701u69uC) [CallHub](https://callhub.io/) allows users to schedule their messages and set up automatic replies. This is especially useful for brands with an international audience across different time zones.  They also offer a pay-as-you-go plan so for fair usage and fees.  #### **SimpleTexting** ![y9p5l RkHcCdEclJcGqvYbOTDXAUc61dczQQANDYMEVbV77qiMC1KLiUGIMb2g1xkrvzjOzjwupH3j3lU1jHlSq4OajIBRVgdX](https://lh6.googleusercontent.com/y9p5l_RkHcCdEclJcGqvYbOTDXAUc61dczQQANDYMEVbV77qiMC1KLiUGIMb2g1xkrvzjOzjwupH3j3lU1jHlSq4OajIBRVgdX-PtNyexI9p7ht_kn31LqEHXmk8HYEfHo2KemJT) [SimpleTexting](https://simpletexting.com/) is another great SMS broadcast tool as it has an extensive list of features. This includes the possibility to import your contact list from CSV files or a Google sheet.  Plus, they offer integrations with the top business tools like Zapier, HubSpot, Salesforce, and more.   What Is Email Broadcast? ------------------------ ![Zc0O33NmuoiW1ArAn6C1bSfHg7FFeH5olzTeu](https://lh4.googleusercontent.com/Zc0O33NmuoiW1ArAn6C1bSfHg7FFeH5olzTeu-4eUmMG4JabslzADgAIjZJFHJW49JGd4iX5vb5CepBmnxHzPzoxZBGweVOXnntpIpjrZ26E0zjayTtnh0UCjHHqajs6hbEF2spK) An email broadcast is when a single email is sent to a group of people at once. It’s also known as email blast and email marketing.   Unlike SMS broadcast, email broadcast can be set up such that its recipients can see who else has been sent the same message. Email broadcast messages can also be configured such that their contents are personalized to the recipient.   Because it supports multimedia features such as images and has no word limit, email broadcasts are commonly used for marketing and promotional purposes.  #### Pros of Email Broadcast * It’s easy to send targeted and personalized messages with email broadcasts.  * There’s a lot of flexibility for design as you can attach images, gifs, and even videos. * It has a high ROI (Return on Investment) of $36. #### Cons of Email Broadcast * It’s not uncommon for email broadcasts to end up in spam. * Because email is more widespread than SMS these days, the chances of your recipients simply skimming over or even skipping your email entirely are high. * Design is key when sending out email marketing broadcasts. This can be time-consuming and tedious. ### Email Broadcast Tools The best email broadcast tools offer a host of features and integrations and aren’t too costly.  Some of these tools mentioned below offer either free trials or free plans so you can test and compare them.  #### HubSpot ![guH0FO4ceM2swofDMB7XfwFKsd9dARlmHtLjsvIANFmjC9k7JbWtwUW66HIkZkbOI2OMjVJNmZd4ZzBcxwQBFA2wOkuq1FnTsws9E7aRhApBY1d 5jIDIL9XtkctQ9YGYwllLLOj](https://lh6.googleusercontent.com/guH0FO4ceM2swofDMB7XfwFKsd9dARlmHtLjsvIANFmjC9k7JbWtwUW66HIkZkbOI2OMjVJNmZd4ZzBcxwQBFA2wOkuq1FnTsws9E7aRhApBY1d-5jIDIL9XtkctQ9YGYwllLLOj) [HubSpot](https://www.hubspot.com/?__hstc=126896722.5a0d1a0e3382341c9271bc48f5f4157b.1647780237064.1661925762057.1662011705333.17&__hssc=126896722.3.1662011705333&__hsfp=69242381) is one of the leading software for marketing, sales, and customer service. Their email broadcast tool comes with design templates that you can easily adapt.  It also allows you to carry out A/B testing and provides full analytics so you know what can be improved.  #### Mailchimp ![](https://lh6.googleusercontent.com/xh92ZHsVfrtTOiZAX0WHf6lwddh_72K9IkLVdIQh7NF2DE_rUHEzTkk5LiDx6o2mWw4ibTiqukVViRZGHTsAd9eabue9K1zCYiE_LdWcXkXw0KYoRSNkH39hmMPfU5u2g6Jos7mL) One of the best things about the email broadcast tool [Mailchimp](https://mailchimp.com/) is its integrations. Shopify and Stripe are great ones to have for eCommerce businesses, and integrations with social media platforms like LinkedIn and Facebook also allow you to combine all your marketing efforts.  Mailchimp offers a free plan with basic features. If you’re a new business with a tight marketing budget, this is something worth looking into.  #### Sendinblue ![U52LPhqoElYtH5AsZPH6e8 ZIpb FeNMNrbyze7tKZMniFaeIT 17VpptogW7cZFswvmaFHBiQmu8vXjz zJXcVPGbEV6Gnvy4Fczq1JSWtLhcO993LlJzMAeXlkIbYDV6n86YcE](https://lh5.googleusercontent.com/U52LPhqoElYtH5AsZPH6e8-ZIpb-FeNMNrbyze7tKZMniFaeIT_17VpptogW7cZFswvmaFHBiQmu8vXjz-zJXcVPGbEV6Gnvy4Fczq1JSWtLhcO993LlJzMAeXlkIbYDV6n86YcE) [Sendinblue](https://www.sendinblue.com/) has been listed as one of the best email broadcast software for sending out transactional emails. But it can help with so much more than that.  It has a feature that advises you on the best time to send out an email for maximum impact and also offers integrations with CRMs, eCommerce pages, and more.   If you’ve opted to do SMS broadcast and email broadcast, Sendinblue is a great solution as it offers both of these tools. What Is WhatsApp Broadcast? ![U db6SbWFRWJIQX6KtdpfdPxSCaAcq2w8SMWOgXrxogD8QkEI1Cymq qHxtTKXLj3kV116OV6C1](https://lh4.googleusercontent.com/U_db6SbWFRWJIQX6KtdpfdPxSCaAcq2w8SMWOgXrxogD8QkEI1Cymq-qHxtTKXLj3kV116OV6C1-D3i8VxKCCh1HoDw51q5IGV7RaWEgaJqpbB73FYrnT3DGc0_vF1KMEqopKSlH) Having covered SMS and email broadcast above, it should be clear what WhatsApp broadcast is.  As you’ll probably have guessed, WhatsApp broadcast pertains to sending a message to several recipients at the same time via WhatsApp, the world’s most popular chat app.  Like SMS broadcasts, WhatsApp broadcast messages appear to their recipients as individual messages. We won’t go into the full features of WhatsApp broadcast as we’ve covered them in a previous post.  WhatsApp broadcast is often confused with WhatsApp group. The two are different in that messages in WhatsApp groups are visible to all participants, whereas WhatsApp broadcast conversations are private between the sender and the receiver only.  #### Pros of WhatsApp Broadcast * Recipients cannot tell whether the message they received was mass sent.  * WhatsApp broadcast messages can make use of all WhatsApp features, including media sharing, location sharing, and more. * You can save your WhatsApp broadcast recipient list for future messages so you don’t have to select all of them every time you want to send out a broadcast. #### Cons of WhatsApp Broadcast * WhatsApp has strict policies in place. Businesses must acquire explicit consent from customers before sending them messages or face penalties.  * WhatsApp broadcast messages will only be received by people who have saved you as a contact (more on this later). * Unlike SMS, which works on all mobile phones and comes pre-installed, WhatsApp is an additional app that needs to be downloaded and works on smartphones only. ### WhatsApp Broadcast Tools While there are many different tools and software available for SMS and email broadcast, there are essentially only three WhatsApp broadcast tools.  This is because WhatsApp is an app and a platform on its own, whereas SMS and email are methods of communication that can be carried out across different channels.  What this means is that WhatsApp broadcast is available on three different WhatsApp products: WhatsApp Messenger, the free WhatsApp Business app, and the **[WhatsApp Business API](https://business.whatstool.in/)**.   #### WhatsApp Messenger and WhatsApp Business App ![](https://lh3.googleusercontent.com/_Snm1tzjnRntah4qoOPYWNlGdDz0lLby1eEogCVVMqtl8bCpX4Bp4Er19hqGefQAkcZErXzVHqXMpeJjIHAFgn9n2cKY9I1juNwgvYR51AAX0i1KD8ivFGkNRfxmRcZh_SfqLUWC) The WhatsApp Messenger and WhatsApp Business apps are free to download. Both come with broadcast features that are very easy to use.   Though there’s no limit on the number of lists you can create, each list is allowed a maximum of 256 contacts.   #### WhatsApp Business API ![RjgYMRG3qNPUBwiEPiP4x9zTTl PUOHH9YxuYwQ7M K7pqzTxQWH38ww3ApWT51h0d5JNr8aVJ IVb4iy8Lw6TldT3cnO4rhiv1MYxaOHLkEHAEPmp1uaXgZa0LcfsEMlWDF i](https://lh3.googleusercontent.com/RjgYMRG3qNPUBwiEPiP4x9zTTl_PUOHH9YxuYwQ7M-K7pqzTxQWH38ww3ApWT51h0d5JNr8aVJ_-IVb4iy8Lw6TldT3cnO4rhiv1MYxaOHLkEHAEPmp1uaXgZa0LcfsEMlWDF--i) Because the WhatsApp Business API has more enterprise features, there are lots more businesses that can do with WhatsApp broadcasts.  For starters, you can schedule your broadcasts to go out at predetermined times and recipients also don’t need to have their number saved to receive your broadcasts. Plus, there’s also no 256-contact limit.  WhatsApp vs SMS vs Email Broadcast ---------------------------------- So, should you opt for SMS, email, or WhatsApp broadcast?  There’s no one-size-fits-all answer and it will ultimately depend on your business needs and what your target audience prefers.  As mentioned earlier, SMS broadcasts work better for notifications, due to their text-only nature and short word limit. Emails, on the other hand, are more commonly used for newsletters.  With WhatsApp broadcast, you have more possibilities to adapt and customize your messages thanks to its features. As the world’s most popular chat app with over two billion users worldwide, the chances of your target buyer being active on WhatsApp are also pretty high.  That being said, neither of these is mutually exclusive, so you’re free to give them all a try and see what works best for you.  Read Other Blogs -  [View](https://blog-business.whatstool.in/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Marketing vs SMS Marketing: A Proper Comparison Author: Unknown Published: 2022-09-01 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/whatsapp-marketing-vs-sms-marketing-a-comparison/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/macbook-pro-14-1-1662056842627-compressed.jpg) SMS marketing and WhatsApp marketing are two popular text-based communication options for businesses available to them today.  Whether you’re a new business looking at effective ways to market your product or an established firm hoping to widen your reach over your target audience, both of these are great ways to help boost sales and grow your business.  If you’re looking for a low-down on SMS marketing and WhatsApp marketing, you’ve come to the right place.  Today, we’ll take you through what they are, what each of them encompasses, as well as their respective pros and cons.  We’ve got loads to unpack so let’s get straight to it. What Is SMS Marketing?  ----------------------- SMS, which stands for Short Message Service, is a form of text messaging used by consumers worldwide. Though it was first invented as early on as in the 1980s, it wasn’t until the 1990s that SMS began to take off.  First adopted by consumers to chat and keep in touch with one another, it didn’t take long for businesses to recognize the potential of SMS and include it as part of their wider marketing strategy.  Since then and till today, businesses continue to use SMS marketing to promote their products and services and keep in touch with their buyers.  Unlike other forms of marketing like social media, email, or ads, SMS marketing takes place exclusively on mobile devices. Advantages of SMS Marketing So what makes SMS marketing so popular?  While there are tons of advantages of SMS marketing, the main comparisons we’re going to make in this article are with WhatsApp marketing. ### Use of Cellular Networks One of the biggest benefits of SMS marketing is that it operates on cellular networks, as opposed to data packs and internet connections.  This means that texts sent via SMS marketing will still be able to go through even when internet connections are spotty. ### No Smartphone Needed Even though smartphones have become part and parcel of the daily lives of most consumers worldwide, there’s still quite a significant number of people who don’t own smartphones.  Recent statistics show that even in the US, 11% of US adults own cell phones that aren’t smartphones.   This figure rises to 19% for those with lower incomes (earning less than $30,000 per year) and even higher at 29% for those aged 65 and above.   That said if your target audience includes consumers within this demographic, SMS marketing could be a great way to reach them. ### No Extra App Needed Unlike WhatsApp, be it WhatsApp Messenger or the free WhatsApp Business app, SMS use does not require an additional app.  Today, all phones, regardless of whether it’s a smartphones, come pre-installed with SMS capabilities. This is independent of the phone’s make, model, brand, and country it’s sold.  What Is WhatsApp Marketing? ![nUbmIb X08uDG97ErCNcksKlgXiGvmZdtBbtNwP24qItMnSici0 h03e4wI740SxxEOmdzinN9XvWiUr06hjhTU9JSgn6Yjr w5i 45zaBmRiPuoLc5FSHmgOFE22273P96q2Ww](https://lh4.googleusercontent.com/nUbmIb_X08uDG97ErCNcksKlgXiGvmZdtBbtNwP24qItMnSici0-h03e4wI740SxxEOmdzinN9XvWiUr06hjhTU9JSgn6Yjr_-w5i-45zaBmRiPuoLc5FSHmgOFE22273P96q2Ww) Compared to SMS marketing, WhatsApp marketing is fairly new.  The concept only came about after WhatsApp Messenger was invented in 2009, and the official Business app was launched only as recently as 2018.  Despite its much shorter existence, **WhatsApp has been a massive success story for both consumers and businesses.**   Today, it’s used by billions of consumers worldwide and has become the default go-to option for many brands when it comes to text-based messaging. The company reported that as of July 2020, there were 50 million monthly active businesses worldwide using its free WhatsApp Business app – just two years after its launch.  The advantages of SMS marketing have been laid out in the previous section. But what is it about WhatsApp marketing that makes businesses prefer it over SMS?   Let’s have a look at some of the biggest benefits of WhatsApp marketing over SMS marketing.  Advantages of WhatsApp Marketing -------------------------------- ### Multimedia Messaging Options Though classified as a text-based communication tool, WhatsApp does much more than that.   For starters, users can also integrate emojis into their texts to liven up their messages. If that’s not enough, they can also send stickers and GIFs to better illustrate their mood.  WhatsApp even goes one step further by allowing rich media files like audio (both voice messages and audio files) and video files to be sent. These are particularly practical for businesses that may need to offer a 360-degree view of their product, and certainly one of the **advantages of a WhatsApp Business account.**  ### Richer Features Multimedia messaging aside, WhatsApp marketing also comes with a host of rich features.  Integrated options like the ability to share live locations, contact info, and a range of file types from .pdf to .doc boost communication possibilities with WhatsApp.  Users can also place voice and video calls whenever needed and within WhatsApp itself, which means that they don’t need to download a separate app or even leave the app to take advantage of these features.  ### Encrypted Messages ![hDDEvhN5xvPNXsJrRhClo7Ayg75 tWshe8sMnfXLvDLNgdHOw9OTf37zCIVzb4TX2vKoKIA7sq1E9tLutV4H4dgpfDMQlu LKjs8 taSqM](https://lh6.googleusercontent.com/hDDEvhN5xvPNXsJrRhClo7Ayg75_tWshe8sMnfXLvDLNgdHOw9OTf37zCIVzb4TX2vKoKIA7sq1E9tLutV4H4dgpfDMQlu_LKjs8-taSqM-cXAJcxVgaAlbkUOYPiq25GPx01X4w) One of WhatsApp marketing’s biggest selling points is its encryption.   As stated on their website, all messages sent via WhatsApp, including those sent to and from business accounts, are end-to-end encrypted. This means that only the senders and recipients can read (or listen to) what’s being sent – not even WhatsApp itself can decrypt and read your messages.  This is an extremely important feature for both businesses and consumers as it safeguards sensitive information like billing details, addresses, and more.  Plus, among one of WhatsApp’s newest features introduced in 2021 is its disappearing messages. With this, users can send media files that can only be viewed once by the recipient (at his or her time of choosing) before it’s deleted. ### More Popular And Quick to Set Up A recent study shows WhatsApp as the world leader in messaging apps. Of 90 countries studied, WhatsApp comes out as the population’s favourite in 53 of them.  Its popularity means there are plenty of consumers that can be reached via WhatsApp marketing. And that’s not all.  WhatsApp marketing is also very easy to set up on both the free WhatsApp Business app and the **[WhatsApp Business API](https://business.whatstool.in/)** (more on this later).  If you’re using the free app for your WhatsApp marketing efforts, all you need is to fill in your business profile and set up your away messages and quick replies and you’re all set.   ### More Integrations Another benefit that’s exclusive to WhatsApp marketing is its visual integrations with other popular apps like Instagram, YouTube, and Netflix.  For instance, when sharing Instagram content on WhatsApp, the post appears in its entirety in the WhatsApp chat instead of just the link. This means that recipients of this message can view and enjoy it immediately without needing to exit WhatsApp and open Instagram or a browser.  Likewise, there are also built-in players in WhatsApp for Netflix and YouTube so that videos from these platforms can be shared and watched within WhatsApp itself when shared.  WhatsApp Marketing Softwares ---------------------------- ![xAiZhqow8ix0meBXaiDsLEHN LppsBU GFwBOXi8pv 9DXRhtHWsHQCWiSwvOCA0yjCHXnrEpweLO6JJl5ia7Y5hO 2PIJeGRDeBTOsQE6bNwtBY5i90baGupZtQykD0K Kkyd1d](https://lh4.googleusercontent.com/xAiZhqow8ix0meBXaiDsLEHN-LppsBU_GFwBOXi8pv_9DXRhtHWsHQCWiSwvOCA0yjCHXnrEpweLO6JJl5ia7Y5hO_2PIJeGRDeBTOsQE6bNwtBY5i90baGupZtQykD0K-Kkyd1d) Now that we’ve laid out the pros and cons of SMS marketing and WhatsApp marketing, the next step would be to think about what type of software to choose to execute your text-based marketing efforts.  Here’s the good news: SMS marketing and WhatsApp marketing aren’t mutually exclusive. This means that you can easily do both.   However, if you’re looking to do just one, you’ll have to look closely at the benefits and limitations of each and analyze how they fit into your business needs.  Our general advice is that unless the advantages that are unique to SMS marketing are dealbreakers, WhatsApp marketing would be the better option. That’s because it’s able to offer what SMS marketing can and lots more.  Additionally, WhatsApp also offers a more advanced tool, the WhatsApp Business API, that gives brands more enterprise-level options to help to grow their business.  **WHATSTOOL** is an official WhatsApp Business Service Provider (BSP) and can not only get you access to the WhatsApp API but also guide you through the entire setup process and answer any questions you may have. Simply get in touch with our team and we’ll respond in a jiffy. Read Other Blogs -  [View](https://blog-business.whatstool.in/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Business Automation: Use Cases and Examples Guide Author: Unknown Published: 2022-08-31 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/whatsapp-business-automation-use-cases-and-examples-guide/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/macbook-pro-14-2-1662033787027-compressed.jpg) ​_One of the biggest advantages of using WhatsApp Business is its ability to set up automated messages to streamline sales, marketing, and customer support processes. Here’s a look at some use cases and examples of how brands leverage WhatsApp Business automation features._ From customer service to sales and marketing, there are many important aspects to running and promoting a business on WhatsApp – each important in its unique way.   As a small business owner, attempting to handle them all on your own is no piece of the cake. Even large enterprises with specialized departments could use an extra pair of hands now and then as work piles up.  Enter: WhatsApp Business Automation In this post, we’ll look at what WhatsApp Business automation is, how it works, and some use cases and examples to inspire you.  What Are WhatsApp Business Automated Messages? ---------------------------------------------- WhatsApp Business automated messages are pre-programmed replies sent to incoming messages from prospective or existing customers on WhatsApp.  These replies are set up in a way that they are sent out automatically, without the need for any intervention from a human agent.   ### WhatsApp Business Automation: How It Works One way WhatsApp Business automation works are through keywords. You can program it such that when a particular keyword in a message is detected, a pre-defined response is sent out.  One straightforward example (and we’ll see more of these later) would be a simple “hello” sent from a customer to a brand. Upon detecting the keyword “hello,” an automatic reply is sent.  ![97m2kVHTJ11aN0IWqDVCbg8uwKqjK4A5S hdzzQqvfHOYYPLJOhwkMsJIbtMiv](https://lh4.googleusercontent.com/97m2kVHTJ11aN0IWqDVCbg8uwKqjK4A5S_hdzzQqvfHOYYPLJOhwkMsJIbtMiv-kluqnYhyQprigogJpdEGOM1qCO6bBbjibyfjL6q7R68SDr4esF1r7R54WOixpgQxzT1IX4Ovu) Apart from the initial set-up of this response, there’s essentially zero effort required from anyone. Sure, it only takes a matter of seconds to craft a quick reply, but these seconds add up to valuable time, especially if you’re handling dozens or even hundreds of queries every hour.   Another way automated messages on WhatsApp Business work is through milestone triggers. This works through WhatsApp integrations with, for example, a Customer Relationship Management (CRM) platform.  Once a milestone is reached, it triggers the system to send out a message to the customer. An example would be an online purchase that triggers a thank you and confirmation message for the customer.  ![v1RNyURHki1KMtZOR7Pz5uajEZvLcFy2qoT3vP9UmDZzhVC771640 kZx gzeHf25oUk8BppOoTE154rxOj3WFNtt4A1TsaTuGdRB9TlOfgr0C195FYiCS eNvpG5pxKIgu Z5P0](https://lh3.googleusercontent.com/v1RNyURHki1KMtZOR7Pz5uajEZvLcFy2qoT3vP9UmDZzhVC771640_kZx_gzeHf25oUk8BppOoTE154rxOj3WFNtt4A1TsaTuGdRB9TlOfgr0C195FYiCS-eNvpG5pxKIgu-Z5P0) ### ### ### ### ### ### ### ### Benefits of WhatsApp Business Automation So why should you invest time and energy into setting up WhatsApp Business automation? Because of the benefits, it offers to the business. Here are three main ones: * **It reduces response time.** 75% of consumers expect businesses to respond within 24 hours with 35% of them expecting to wait a maximum of one hour. The quicker the response time, the more satisfied the customer.  * **It free your agents up for other pressing issues.** Instead of attending to common queries, which can be easily handled by WhatsApp Business automation, your customer service agents can use the extra time to handle other more urgent matters, such as cases that require their attention. * **It increases conversion rates.** Happy customers tend to purchase more and have a higher chance of becoming recurring and loyal customers. By automating your WhatsApp responses, you can guide customers down the sales funnel effortlessly and encourage them to purchase from you. Use Cases And Examples of WhatsApp Business Automation ------------------------------------------------------ ### WhatsApp Business Automation: Greetings By far, one of the most common ways businesses use WhatsApp Business automation is to greet their customers.   We’ve already shown you a simple example of how that’s done above.  But if you want to fully leverage the full features of WhatsApp Business, you can take a page out of our playbook at WHATSTOOL.   We’ve integrated WhatsApp Business automation into our homepage via a chatbot. At the bottom right corner, users have the option to start chatting with us via a pop-up option. ![](https://lh5.googleusercontent.com/ob88Al5RsiWSL03OJ_CJ88So_7rzBQGsd1v__xKNaWWDFsj2CuofGbz8z_GaD8nhmgojYJ8eY7H4geK7fPsSwoNhbS9a5Op0huQCBoNeKuEIcTUCiSeWdHYAehGqrtvhwLkSWbh9) Clicking on the green “start chat” opens up a direct chat with us on WhatsApp. There’s even a pre-filled message so that users don’t have to type in anything and can just hit enter (assuming they’re satisfied with the message, of course).    Thanks to WhatsApp Business automation, immediately after sending this message, users will get a reply from us. Essentially, what we’ve done is configure our automated messages such that an interim response is sent out upon detecting the pre-filled message sent to us.  **Bonus tip:** WhatsApp’s automated messages can also make use of the platform’s multimedia features. You can use that to your advantage, for instance, as we do here, by sending over a PDF file with everything a user needs to know about our company. WhatsApp Business Automation: Shipment And Tracking Notification Another popular way companies use WhatsApp Business automation is to send out shipping and tracking information.  This is especially useful for businesses with a need to keep their customers apprised of their shipments.  Here, for instance, is an automated message sent from a bank to a customer who’s just signed up for a credit card with them. In this case, the automated message on WhatsApp was triggered by the milestone reached when a customer ordered a credit card with them.  As seen with the “Track Order” button in this example, you can also use WhatsApp’s interactive message features when programming your automated replies.   ### WhatsApp Business Automation: Sales And Marketing Messages Another way to leverage WhatsApp Business automation is with marketing messages.  Like shipment and tracking notifications, these are usually triggered by milestones.  Here, we see an example of an insurance company following through with a customer after a milestone is reached.   The business sends a follow-up message to a customer who’s landed on their homepage and opted to receive communication from them.   Note how they’ve also made use of the possibility to attach media files on WhatsApp to enhance their message.   If you’re thinking about initiating an automated WhatsApp message flow for sales and marketing purposes, note that you will need to first obtain explicit permission from your prospects to send them communication messages. You’ll find more information about this requirement here.   ### WhatsApp Business Automation: Reminders Notifications and reminders are also common ways of using WhatsApp automation.  Whether it’s a discount code that’s about to expire or a reminder for an entitled free service, these can also be pre-programmed to be sent out at specific moments.  In this use case, an insurance company has sent out an automated WhatsApp message to its customer about a free health check-up he/she qualifies for after signing up for a policy with them.  ### WhatsApp Business Automation: Away Messages Most of the examples of WhatsApp Business automated messages listed above are only possible with the **[WhatsApp Business API](https://business.whatstool.in/)**.   Automated away messages, however, can be set up on both the free WhatsApp Business app as well as the API.   Here’s an example of how an automated away message works.  Say you’ve received a message from a customer past your opening hours. You can configure your WhatsApp settings such that incoming messages received during a specific time frame are responded to with an automated away message.   **Tip:** Being away or out of the office means you’re unable to attend to your customers’ queries immediately. When setting up automated away messages, make sure to let your customers know when they can expect to hear back from you and guide them to resources like a help page or an FAQ page where possible to reduce resolution time.   This can be done through a **[WhatsApp chatbot](https://business.whatstool.in/)**, whose purpose includes attending to customers during non-working hours and handling multiple conversations at the same time.  Getting Started With WhatsApp Business Automation ------------------------------------------------- If you’re keen to start creating WhatsApp Business automated messages, it’s important to know that the best way to take full advantage of it is via the WhatsApp Business API.  Most of the automation features mentioned above can only be done so through API integrations. Even though you can also set up automated messages on the free WhatsApp Business app, you’re a lot more limited in terms of options and scope.  Read Other Blogs -  [View](https://blog-business.whatstool.in/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Marketing Messages Examples: WhatsApp Promotional Messages Guide Author: Unknown Published: 2022-08-31 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/whatsapp-marketing-messages-examples-whatsapp-promotional-messages-guide/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/macbook-pro-14-4-1662056873014-compressed.jpg) If you are aware of [WhatsApp Business API](https://business.whatstool.in/), you may very well know that businesses have to get approved for all of their template messages directly from WhatsApp.  For more than 3 years, these [message templates](https://business.whatstool.in/) can be sent only after a user opts in for updates.   Also, message templates should include only transactional messages, delivery messages, and messages that can be categorized as an ‘update’.  That was to ensure that businesses can not spam unnecessary notifications and provide complete personalized communication with their customers on WhatsApp.  What is a WhatsApp promotional message template? In the last three years, customers communicated with multiple businesses on WhatsApp and asked for certain items, perks, and offers/discounts before making a purchase.  Considering that, WhatsApp has recently started to approve personalized promotional message templates that can be used for remarketing & re-engagement.  To be precise, A **promotional message template** will be a non-transactional message that will allow businesses to update their customers when certain products come back in stock, certain offers & discounts, App promotions, cart-recovery messages, etc.  Here are some possible use cases of WhatsApp Promotional Message Templates: 1. Direct promotions- businesses may be able to send messages based on the past purchases of their customers. E.g. Hey Laura, We hope you would like to see our new collection of black and white shoes- {Link}. App Download- A business may ask users to download their App from app stores.  Our clients managed to recover more than a million USD with these remarketing messages in 2021.  Here are a few examples of WhatsApp Promotional Messages to start with.  ### **1\. Festival Sale Offers** With such templates, you can provide a personalized shopping package to your most engaged buyers during a festival or special season. These offers are really effective when a user searches for coupon codes on your website.  ### **2\. Monthly Sale Offers** These non-transactional promotional messages should be sent for a limited period when customers would love to buy certain trending items. _Valentine’s week is here. Check out our latest collection for Teddy Day which can make your partner fall in love with you more than ever. Apply ‘**20TeddyOff**‘ to avail 20% discount on selected items._  ### **3\. Discount Offers** You can offer discounts to upsell certain items when someone makes a purchase on your website. These promotional messages should be sent when customers are actively communicating with you regarding the status of their items.  Sending these promotional messages as a cold promotion may annoy your users.  _OMG!! 🔥🔥🔥 The biggest Electronics Sales starts from 19th October. 💻📱🎧 Get up to 50% Off on selected laptops & accessories. Pre-register before 10th October to participate._  _Hi {{name}}, Thank you for ordering 1 Medium Pan Pizza with us. Reply with ‘**Off20Next**‘ in the next 30 minutes to get an instant 20% off on your next meal. Send ‘STOP’ to opt out._ **How To Broadcast Promotional Messages With WhatsApp Business API?** --------------------------------------------------------------------- WhatsApp names these message templates as ‘non-transactional message templates’. You can send promotional messages to your list of contacts using WHATSTOOL. WHATSTOOL has a self-service dashboard to allow you to send template messages for approval. When you [create an account on WHATSTOOL](https://business.whatstool.in/), you can use the Broadcast module to send these promotional messages.  > **Read: [How To Create A WhatsApp Message Template](https://blog-business.whatstool.in/how-to-sync-new-whatsapp-templates-to-crm/).** **Note:** To get a promotional template approved, select ALERT\_UPDATE as the category. **Step 1:** On the WHATSTOOL Dashboard, navigate to the ‘Broadcasts’ tab. **Step 2:** Click on the ‘New Broadcast’ button on the top-right side. **Step 3:** Add the broadcast name, choose the WhatsApp message template and choose the time when you want to send the message. Click on ‘Next‘. **Step 4:** Choose from a list of your contacts or upload your list of contacts. Click on ‘Add Broadcast’. **Step 5:** Track your broadcast status and analytics. Inside Team Inbox, You can track how many users read your messages and how many replied to your messages.  **Eligibility To Send Non-transactional Template Messages On WhatsApp** ----------------------------------------------------------------------- If you want to broadcast promotional messages to thousands of your customers then you must [Apply for the WhatsApp Business API](https://business.whatstool.in/). If you already have the WhatsApp API-approved number, you can start a promotional/non-transactional broadcast. **Prerequisites to start a broadcast for promotions on WhatsApp:** * Businesses must have the access to WhatsApp Business API. **Considerations & Restrictions** * To send promotional templates, Businesses must get opt-in from their users and opt-ins need to adhere to WhatsApp opt-in policy guidelines. * Every promotional template message will be reviewed. Daily Newsletters and unnecessary notifications are still not allowed. * Businesses must follow WhatsApp’s policies. **WhatsApp Promotional Messages: Do’s & Don’ts:** ------------------------------------------------- Great powers come with great responsibility.  Now, as you can send offers/discounts on WhatsApp, you must ensure a good customer experience through WhatsApp communication.  Here are a few points to ponder: **1.** Always broadcast personalized offers to customers. **2.** Avoid pushing remarketing messages to less engaged users. **3.** Do not over-broadcast promotional messages as it may result in account reporting and your Quality Rating may go down. **4.** Establish continuous & helpful communication with your customers on WhatsApp. **Future Of Promotional Messages On WhatsApp** ---------------------------------------------- For now, all I can say is WhatsApp does not want to make its platform a place of spam.  WhatsApp understands that users may want to get some kind of updates from the business hence it is proceeding in that direction where it’ll allow businesses to favour their customers by following certain WhatsApp Template message guidelines. Businesses should continue providing a rich experience to their customers on WhatsApp. With these non-transactional promotional messages, they can continue to grow, keeping their users’ interest on priority. Read Other Blogs -  [View](https://blog-business.whatstool.in/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Interactive Messages: WhatsApp List Messages and Reply Buttons Author: Unknown Published: 2022-08-30 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/whatsapp-interactive-messages-whatsapp-list-messages-and-reply-buttons/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-interactive-messages-whatsapp-list-messages-and-reply-buttons-1-1661856875037-compressed.png) Meta keeps adding new messaging features to WhatsApp Business API so that communication can be more interactive and engaging.  Recently, they launched two new interactive messaging features that are going to make your business communications even richer. 1. **WhatsApp List Messages** 2. **Reply Buttons** **What Are WhatsApp List Messages And Reply Buttons?** ------------------------------------------------------ These Interactive messages give your users a simpler way to navigate the options in messages that they want from your business on WhatsApp. Users can quickly select their choices & hence using interactive messaging features achieves significantly higher response rates and conversions compared to those that are only text-based. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-interactive-messages-whatsapp-list-messages-and-reply-buttons-1661856845786-compressed.png) WhatsApp List Messages- List Messages on WhatsApp include a menu of up to 10 options. This type of massage offers a simpler and more consistent way for users to make a selection when interacting with your **[WhatsApp Business Chatbot](https://business.whatstool.in/)**. These messages have a variety of use cases including Multiple Menu Items & Product Choices. In other words, WhatsApp list messages are a great way to offer your clients an overview of their options. For instance, they can be used to offer alternatives for: * Delivery times (for last-mile logistics companies) * Appointments (for any business requiring appointments: clinics, hairdressers, etc.) * Food menus (for restaurants) * Store locations (for businesses with several outlets) ### **Reply Buttons-** These WhatsApp Business API messages include up to 3 options buttons. Reply buttons offer a quicker way for users to make a selection from a menu when interacting with a business. Reply buttons work well for quick responses such as Yes / No answers, Picking up a slot for an appointment, or selecting from previously saved addresses on WhatsApp eCommerce. Here’s an example of what a WhatsApp list message sent from a business might look like: Note: Contrary to popular belief, WhatsApp list messages are not considered to be what WhatsApp calls “template messages.” This means that these messages do not need to be pre-approved by WhatsApp and nor do they require templates. **Why Should You Use WhatsApp List Messages?** ---------------------------------------------- These interactive messages are a huge time saver & enable you to build rich experiences across your customers. A few use cases- List Messages are best for presenting several options, such as: * A customer care or FAQ menu * A take-out menu * Selection of nearby stores or locations * Available reservation times * Choosing a recent order to repeat Reply Buttons are best for offering quick responses from a limited set of options, such as: * Airtime recharge * Changing personal details * Reordering a previous order * Requesting a return * Adding optional extras to a food order * Choosing a payment method Reply buttons are particularly valuable for ‘personalized’ use cases where a generic response is not adequate. Things To Always Keep In Mind  While these are exciting messaging features for your WhatsApp Business, there are a few things that you should keep in mind when deploying these interactive messages.  * Interactive messages can be combined together in the same flow.  * Users cannot select more than one option at the same time from a list or button message, but they can go back and re-open a previous message.  * List or reply button messages cannot be used as notifications. Currently, they can only be sent within 24 hours of the last message sent by the user. If you try to send a message outside the 24-hour window, you get an error message.  * Supported platforms: iOS, Android, and web. **How To Get WhatsApp List Messages?** ----------------------------------------- Keen to start sending WhatsApp list messages and get that interaction going? There’s one last thing you need to know.  Because of the heavy coding nature required to build them, WhatsApp list messages are currently only available on the **[WhatsApp Business API](https://business.whatstool.in/)**.  Unfortunately, if you’re using the free WhatsApp Business app, you will not have access to this feature.  Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Ads: How To Create Click To WhatsApp Ads? Author: Unknown Published: 2022-08-30 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/whatsapp-ads-how-to-create-click-to-whatsapp-ads/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-ads-how-to-create-click-to-whatsapp-ads-1661856551884-compressed.png) Advertising on WhatsApp has become popular since Meta (formally Facebook) rolled out ‘Click To WhatsApp Ads’ on its platform. In this post, you’ll learn how to set up your WhatsApp business account and use Facebook ads for WhatsApp to let your customers, and prospects message your business number with a single click. Requirements For Setting Up WhatsApp Ads On Facebook- ----------------------------------------------------- If you wish to run WhatsApp campaigns using the Facebook Ads manager, here are the things that you need to set up-  ### Get A WhatsApp Business Account ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-ads-how-to-create-click-to-whatsapp-ads-1-1661856572510-compressed.png) WhatsApp advertising can not be done using a regular WhatsApp number. You need to get a WhatsApp Business account using either WhatsApp Business App or WhatsApp Business API. WhatsApp Business API & App come with exclusive features including:  * Green Tick Verified WhatsApp Business Number. * Chat automation & WhatsApp Chatbot. * Product Catalog to showcase products and services on WhatsApp. * Multi Login support to enable customer service & support. * Interactive messaging & marketing, advertising tools. _\*These features vary based on the WhatsApp solution you use. WhatsApp Business App & WhatsApp Business API are two different solutions. You may want to know which one is good for you._ Let’s assume that now you’ve set up your WhatsApp Business account.  ### Add WhatsApp Business Number To Your Facebook Page Next, you’ll need to connect your WhatsApp business account with your Facebook page. This is a mandatory step and can be done from your Facebook Business page settings: 1. Navigate to your Facebook business Page. 2. Click ‘**Settings**’. 3. In the column on the left-hand side, click ‘**WhatsApp**’. 4. Choose your **country code**. 5. Enter your WhatsApp number and click ‘**Send code**’. 6. Input the OTP code and click ‘**Confirm**’. ![S5cWy8YEFvdANWdLWECSGynLhK4nGae8S0ZKba8O05YrPp2dzcM3s2xdzu20rDTJqXJ9Lon6KIyxllkxu1jxJetx61FvnnGFLoZe83EYvFU 6iQYY54yR5ut3ChbqqtLKSicnSz8](https://lh5.googleusercontent.com/S5cWy8YEFvdANWdLWECSGynLhK4nGae8S0ZKba8O05YrPp2dzcM3s2xdzu20rDTJqXJ9Lon6KIyxllkxu1jxJetx61FvnnGFLoZe83EYvFU-6iQYY54yR5ut3ChbqqtLKSicnSz8) You should also link your Instagram account with your Facebook Page.  Once all of this is done, you’re ready to start creating your first Click-to-WhatsApp ad.  How To Set Up Click To WhatsApp Ads On Facebook Ads Manager **Note:** This step requires expertise in Facebook Advertising. We expect that you have [knowledge of Facebook Ads](https://systeme.io/blog/landing-pages-for-facebook-ads) and you understand that it involves money.  Now, let’s dive into Facebook Ads Manager –  1. Go to Facebook Ads Manager and Click on ‘**Create**’. ![EFiv 40gJ3y8](https://lh6.googleusercontent.com/EFiv_40gJ3y8-YbtUCsxRz7pmYluOPdIDiTnDovM9dsBEt4q0k_OYgLwl6Wi0RYpmXVX4W1flrvpsl5QDScNGA8cW9x6VxdVr4MO6ceHCMkPVIp4tXSqk5_R4DXlAr09eAf6m3PG) 2. Select the campaign goal as ‘**Messages**’. Add a name to your campaign, ad group, and ad set. Now click on ‘**continue**’.Messages as a goal allow you to start as many new conversations as possible on WhatsApp, Facebook Messenger, and/or Instagram Direct. ![xL4MpWgk5Jxc5bTVb2 BN 6vEZjHBqfn7QK Y SD cyfNq4QpbN5ZG37VlntTrxwS8YvaFXABJ9fIY1evsBu3EMLDvWX1 xkVdE278cQ4mmyraNu2rstKtDd qTdbn8JKNg5 ShQ](https://lh3.googleusercontent.com/xL4MpWgk5Jxc5bTVb2-BN-6vEZjHBqfn7QK-Y_SD_cyfNq4QpbN5ZG37VlntTrxwS8YvaFXABJ9fIY1evsBu3EMLDvWX1_xkVdE278cQ4mmyraNu2rstKtDd_qTdbn8JKNg5-ShQ) 3. After choosing ‘**Messages**’ as the objective, you’ll be able to set a daily or lifetime budget for your ad campaign. You can review the available campaign bid strategies, too. Depending on the objective you selected, you may be able to choose bid strategies. ![](https://lh5.googleusercontent.com/eumDSPk5cBYYxbdt3oeCWYbqqDUVNnFzQZQpdO5MVJgllW0jazrthCOj3kYraT5veZb5y0zibWU_9hBCKYLbkyNbSY03_pFFkzBKj647qcNq7kN1uxodRw9hLpA4mMSAGGKzIV23) Now, you’ve completed the task at the Campaign level. Let’s move to the ad group level and click ‘**Next**’. 1. At the ad group level, select ‘WhatsApp’ as messaging app to run click-to WhatsApp ads via Facebook. Select your Facebook page & WhatsApp Business number as shown below. ![anW 4aMV9FXtHZ0eP4DIv3CseB pdZheZ1bf3TVbW6nf2lXCqeOeDMZk5fyqTnlisAv53zf1gkEwftazrARdb1s fM0Uj5jL 4XKMdcC FAk](https://lh4.googleusercontent.com/anW-4aMV9FXtHZ0eP4DIv3CseB-pdZheZ1bf3TVbW6nf2lXCqeOeDMZk5fyqTnlisAv53zf1gkEwftazrARdb1s_fM0Uj5jL_4XKMdcC-FAk-Ws32mD4el7oPyJ9x1zItd_1BqJx) 2. Now configure & schedule your WhatsApp ad targeting based on the age group, gender, locations, interests, & audience. [ ](https://www.facebook.com/business/ads/ad-targeting) ![KKPh8a373i3qaOUr xQZqRkm gRcy5YxKKy1Jg Px2ipv2gZfxJUup7q6MpgIynm8C wOM2JntUNZFLJqLjPe g hrQysUuJYW 2vZELyOF54pTXAoJ637gvK fMSRiZRUOFPoLl](https://lh6.googleusercontent.com/KKPh8a373i3qaOUr_xQZqRkm_gRcy5YxKKy1Jg-Px2ipv2gZfxJUup7q6MpgIynm8C-wOM2JntUNZFLJqLjPe-g-hrQysUuJYW_2vZELyOF54pTXAoJ637gvK_fMSRiZRUOFPoLl) Click ‘**Next**’ after setting up the targeting. Now, you’ll move on to the ad set level where you’ll configure the design & presentation of your ad. 3. First, select your Facebook & Instagram pages for which you want to run WhatsApp Ads. ![wZTjU7ey8i84tMWztRWtp1wbPjsM hocxztc77HTOwPEgSiQuE6I6DoyAN4H4AodLR68owfYtY9FvgwnbAg9ZEm0JQ KUbCY1Cn589aPDPj0f0q2jilwCPZPyErp09UzgEC8zV3a](https://lh4.googleusercontent.com/wZTjU7ey8i84tMWztRWtp1wbPjsM-hocxztc77HTOwPEgSiQuE6I6DoyAN4H4AodLR68owfYtY9FvgwnbAg9ZEm0JQ-KUbCY1Cn589aPDPj0f0q2jilwCPZPyErp09UzgEC8zV3a) 4. Now, choose the type of ad creative for the ads. You can select & upload images, videos & carousels. ![yeJosHJA6FKneMBChwFr8 HiYJbJbM8GLR0GE3uVmi lPYl3fGG3V7iUS3WBc0plWZQQJxHN2mSkKz aD4Z 4U VsPWx7Q8wkFd0Ep s1F7wfmgVMCDKQycZeqhKuSu0Tmqs56vq](https://lh3.googleusercontent.com/yeJosHJA6FKneMBChwFr8_HiYJbJbM8GLR0GE3uVmi-lPYl3fGG3V7iUS3WBc0plWZQQJxHN2mSkKz_aD4Z_4U-VsPWx7Q8wkFd0Ep-s1F7wfmgVMCDKQycZeqhKuSu0Tmqs56vq) 5. Once you’ve uploaded the selected required creatives. It’s time to review placements & preview the ad. ![](https://lh5.googleusercontent.com/4DwkYwNjlhqIBS_d21rq8WRIFW4E1pw4gVuCm33zca7ohhdap4bQ4tt6oXQjHAgzjofJawJXzHQwhXhIL40Gy90xpyXHT3P9OyK60ob3dA59rNi6X_mCnTkBU2lQXGjoYrT6iyXo) **1- Edit Ad placements** on Facebook & Instagram. **2- Primary text** for your Click To WhatsApp Ad. You can add as many as 5 primary headings. **3- Headline** like ‘Chat With Us. **4- Description** of the ad. **5- CTA or Call to action** for your WhatsApp Ad. You can select one from multiple CTAs. **6- Preview of the ad**. This is how the ad will look in Facebook & Instagram feeds. 6. Click on ‘**Message Template**’ and customize the template message according to your targeted customer persona. ![d55VnQf3sxLUUDLOGVlngVvD0RdwMaVotE cDjxtXpI 21mFzcfVsTg0Ei2XxkQElcMsq64L6A4JzJ9erlZjtdhj5G4luJCiTSFCWR2Oci9kNnuYuQeyaUYJRgu6zruCTkHEu3 a](https://lh5.googleusercontent.com/d55VnQf3sxLUUDLOGVlngVvD0RdwMaVotE_cDjxtXpI_21mFzcfVsTg0Ei2XxkQElcMsq64L6A4JzJ9erlZjtdhj5G4luJCiTSFCWR2Oci9kNnuYuQeyaUYJRgu6zruCTkHEu3-a) 7. Click on ‘**Save and Finish**. 8. Finally, click on ‘**Publish**’. Your ad will now be reviewed by Facebook. Once it gets approved, it’ll go live based on your targeting. ### Review WhatsApp Ads Results and Optimize It’s essential to monitor the results of Click To WhatsApp Ads closely.  To monitor your ad campaign, go to Facebook Ads Manager and select the columns you want to view. Depending on your campaign objective, you may want to track metrics like: * Conversations Started * Messaging Replies * Impressions * Link Clicks * Content Views * Purchases Benefits Of WhatsApp Ads & Marketing ------------------------------------ Click To WhatsApp ads give a lot of benefits to businesses. From lead generation to remarketing, these benefits come from a highly engaged audience.  ### Qualified Lead Generation The leads generated by WhatsApp ads are highly qualified. These prospects have the highest interest in your product and services.  ### Immediate Lead Engagement  Start a conversation with your leads soon after they contact you via WhatsApp ads. Instantaneous conversations with customers prevent the lead leakage. WHATSTOOL’s **[WhatsApp chatbots](https://business.whatstool.in/)** are easy to build using a drag-and-drop interface.  ### Initiate Re-engagement Campaigns Radio silence after the initial conversation? Make the most out of WhatsApp marketing services, or run a special WhatsApp marketing campaign for re-engagement with personalized messages and offers.  ### Personalized Promotional Messages  Now you can broadcast personalized WhatsApp campaigns at scale! Ensure that your engaged customers get the most out of your offers. Use your highly engaged WhatsApp audience to grow your business. Conclusion WhatsApp Business messaging is a valuable communication channel for your business. You can provide personalized communication using a WhatsApp Business account and that’ll help you build relationships with your customers.  Running Facebook Click To WhatsApp ads is one of the many ways to start connecting with customers at scale and meeting your business goals more effectively.  Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Scheduler: How To Schedule WhatsApp Messages basic guide from Whatstool ? Author: Unknown Published: 2022-08-24 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/whatsapp-scheduler-how-to-schedule-whatsapp-messages-basic-guide-from-whatstool/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-930-1661340203906-compressed.png) With 2 billion+ active users, WhatsApp is the most widely used communication app. WhatsApp allows you to share text messages, multi-media, location & now money.  With all these useful features, you may want to schedule a WhatsApp message for wishing someone their birthday or remind your friends about some events.  Or if you’re a business, you may want to schedule payment reminders on the last day of subscriptions or cart reminders to your customers’ WhatsApp. Or, your business needs to automate [WhatsApp Business greeting messages](https://blog-business.whatstool.in/whatsapp-business-greeting-message-examples-and-best-practice/) to all new customers/subscribers.  Scheduling WhatsApp messages is a very important task for you as it drives engagement and sales. So two types of users want to schedule WhatsApp messages- **1.** WhatsApp Users **2.** WhatsApp Business Users **How To Schedule WhatsApp messages on Android**? ------------------------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-929-1661340220895-compressed.png) 1\. Download the [WhatsApp Message Scheduler](https://play.google.com/store/apps/details?id=com.codefish.sqedit) app from the Play store. Grand accessibility access from Settings -> Accessibility -> Services & enable the toggle for the app. 2\. Open the app & tap on the ‘+’ icon.  3\. Pick a WhatsApp contact or group. Then select the time & date. **How To Schedule WhatsApp messages on iPhone**? ------------------------------------------------ As Apple claims to care a lot about user privacy, scheduling WhatsApp messages on iPhone & iOS devices isn’t as easy as on Android. However, Siri shortcuts allow you to schedule messages on WhatsApp. 1\. Search & install the [Shortcuts app](https://apps.apple.com/in/app/shortcuts/id915249334) from the App Store.  2\. Choose Automation after opening the app.  3\. Tap on the ‘+’ icon on the top right corner & tap “create personal automation”.  4\. Now, pick a time & date and tap on ‘next’.  5\. After that, tap on “Add Action”, & later search ‘Text ’in the search bar. From the results, select “Text”.  6\. Add a desired WhatsApp message in the text field.  7\. After typing the message, tap the ‘+’ icon. Type “WhatsApp” in the search bar on the pop-up. 8\. As the dropdown appears, you select “Send Message Through WhatsApp”. Select the contact whomsoever you wish to schedule that  WhatsApp message & then toggle to Next > Done. Note: You can not schedule multiple messages for the same time. **How To Schedule WhatsApp Messages On WhatsApp Web**? ------------------------------------------------------ You can easily schedule WhatsApp messages on the WhatsApp web using the Blueticks extension for Google Chrome. 1\. Install [Blueticks](https://chrome.google.com/webstore/detail/blueticks/adgnjhngogijkkppficiiepmjebijinl?hl=en) from Chrome Web Store. 2\. Now, open up WhatsApp Web on the Google Chrome browser. 3\. Select & open a chat, contact, or group that you want to schedule a message on WhatsApp.  4\. Click the icon next to the message box. This will open the WhatsApp Message Scheduler window.  5\. Write the WhatsApp message you want to send to that recipient. 6\. Select the date and time the message will be sent.  7\. Select ‘Schedule Send’.  Now let’s see how business users can schedule WhatsApp messages.  Business users can schedule WhatsApp messages based on two conditions- **1\. Schedule WhatsApp messages according to date and time** **2\. Schedule WhatsApp messages according to action taken by a user for your services**  **How To Schedule WhatsApp messages on the Business App**? ---------------------------------------------------------- 1\. Open the WhatsApp Business app on your android or iPhone.  2\. Tap & go to the ‘Settings’. Select ‘Business Tools.  3\. Tap & choose ‘Select Away Message’. Turn the toggle on ‘Send away message’.  4\. Type in the WhatsApp message in the text field.  5\. Toggle on ‘Send Away Message on Whatsapp Business. Choose ‘Only Send to in the Recipients’.  6\. Now, tap ‘Schedule’.  You can pick a custom schedule based on the working hours of your business.  This is how you can schedule an ‘Away’ message according to the time slot.  WhatsApp Business App doesn’t allow you to schedule messages on WhatsApp based on the conditions that are important to your business.  **E.g.**– You may want to schedule a WhatsApp welcome message when a user joins your platform. Or, a WhatsApp reminder when someone forgets to attend the event.  To solve this problem on a large scale, back in 2018 WhatsApp launched the WhatsApp Business API platform so that SMEs & large businesses can directly integrate WhatsApp with their system to communicate with their users on WhatsApp. WhatsApp API solution allows you to send & schedule WhatsApp messages at a very large scale. You can send WhatsApp messages directly from your CRM or database using WhatsApp APIs.  Let’s understand how to schedule & broadcast WhatsApp messages at scale- How To Schedule WhatsApp messages Using WhatsApp Business API? You’ll need WhatsApp Business API access to send & schedule WhatsApp messages on a large scale.  There are two ways to get WhatsApp API Access- 1. You can directly apply & get **[WhatsApp Cloud API](https://www.wati.io/blog/whatsapp-cloud-api-announced/)** access for free. You can integrate these APIs with your system to schedule WhatsApp messages. 2. You can sign up for BSPs like WATI which are built on top of WhatsApp Business API and come with all the features that are available on WhatsApp API. If you opt for Cloud API, you may need a development team to set up everything for you as Cloud API doesn’t come with an interface.  WATI, as a WhatsApp API provider (BSP), on the other hand, provides you with a complete WhatsApp CRM with a dedicated Team Inbox to manage communications. You can just integrate it with your WhatsApp Business API number and you’re ready to use all the features of WhatsApp Business API directly via WATI.  Benefits of getting WhatsApp API access via WATI –  ● Integrations with tools like CRM, analytics, and third-party apps  ● ‘One Click’ Schedule WhatsApp Messages from CRMs, Google Sheets & third-party apps  ● **[Green Tick, verified WhatsApp Business profile](https://business.whatstool.in/)**  ● WhatsApp Broadcast for bulk notifications  ● **[WhatsApp Chatbot](https://www.wati.io/blog/what-is-whatsapp-chatbot/)** & [**interactive messages**](https://www.wati.io/blog/whatsapp-business-interactive-message-templates/) support  ● Multi-agent access for customer support  Now, let’s understand how to schedule WhatsApp Messages using WhatsApp API on WHATSTOOL-  **Note:** These steps will be very similar for all the BSPs. some features may vary based on the features provided by other BSPs. On Cloud API, all these features are available. You simply need to integrate them with your systems. ### Schedule WhatsApp Messages Broadcast Using WhatsApp API You can schedule **bulk WhatsApp messages** from your WhatsApp Business account to up to 100K recipients (based on your tier) in a single broadcast campaign. You simply need to use WHATSTOOL’s broadcast feature to launch or schedule a bulk WhatsApp message campaign. **Step 1:** On the WHATSTOOL Dashboard, navigate to the ‘Broadcasts’ tab. **Step 2:** Click on the ‘New Broadcast’ button on the top-right side. **Step 3:** Add the broadcast name, choose the template and choose the time when you want to send the message. Click on ‘Next‘. **Step 4:** Choose from a list of your contacts or upload your list of contacts. Click on ‘Add Broadcast’. Note: You can upload your contacts or you can import them directly from your CRM. **Step 5:** Set the date & time and launch the campaign. Schedule WhatsApp Messages From Google Sheets You will also be able to **schedule WhatsApp messages directly from Google sheets**. You can set custom conditions when you want to deliver a WhatsApp message to your customers. Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/) --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Auto Reply: How To Set Auto Reply In WhatsApp Business? Author: Unknown Published: 2022-08-24 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/whatsapp-auto-reply-how-to-set-auto-reply-in-whatsapp-business/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-928-1661340116965-compressed.png) Auto reply in WhatsApp is something that can not be set up on your regular WhatsApp Application. The WhatsApp auto-reply feature is available only for businesses that use WhatsApp Business Solutions. WhatsApp Business solutions include: **1.** WhatsApp Business APP **2.** WhatsApp Business API **3.** WhatsApp Cloud API **4.** WhatsApp Web For Business #### You can use WhatsApp Business Solution to set up an auto-reply on WhatsApp Business – **With WhatsApp Business App:** The WhatsApp Business App is free to use and download. It allows you to communicate with your local customers, set up your product/service catalogue, and deliver important notifications. You can also set up away messages for off-office hours. It allows you to set up basic messages to auto-reply on WhatsApp. **With WhatsApp’s Business APIs:** WhatsApp Business APIs help you to automate your business conversations, and send reminders, and important notifications. You can deploy a WhatsApp Chatbot on your business number to automate the responses to your FAQs.  Where WhatsApp Business App is targeted to help local businesses to communicate with their customers, WhatsApp API is helping medium and large businesses. 1\. What is WhatsApp Business API? 2. **What is the difference between WhatsApp Business App and WhatsApp Business API?**  If you are a business, you can grab the benefits of WhatsApp Business solutions to enable auto-reply on your WhatsApp. You need to migrate from WhatsApp Business APP to API in order to get a WhatsApp Chatbot. How To Enable Auto Reply For WhatsApp Business App? --------------------------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-927-1661340133991-compressed.png) With the WhatsApp Business app, you can create your business profile and can thus share the details about your products, the address of your business, and your website. If you are a business that has fixed working hours say 9-5. So while your team might only be interacting with your customers at that time, your customers will keep coming to your business number in their own time. _**How would you reply to a potential customer at 12 o’clock at night?**_ Thus, you may lose some businesses as people generally interact in their free time. When you set up a WhatsApp away message it tells your customers that you’re away and encourages them to interact with you again. An away message is far better than a no reply at all.  As WhatsApp business App comes with a purpose to help you grow your business, it allows you to set automated WhatsApp replies. You can also schedule them as per your desired hours. Considering you’ve already registered on the WhatsApp business, Here are the steps to enable auto-reply for WhatsApp Business App: **Step 1- Go to Settings:** Open the WhatsApp Business and tap on the three dots in the upper right corner of the Chat window. Now, tap on Settings -> Business Settings -> Away message.  **Step 2- Click on ‘Send Away Message’:** Now, turn on the toggle button next to ‘Send away message’.  **STEP 3- Edit Your Away Message:** Tap on the message and enter the away message which you want to send to your customers and then tap on ‘Ok’.  **STEP 4- Schedule Your Away Message:** You can configure the schedule of your away message.   _Always send:_ Select this option if you are not available for a long time like you are on a vacation. _Custom schedule:_ Select this if you want to send the automated message only during a specific time of the day. _Outside of business hours:_ This option is handy and it lets you send automated messages only outside business hours. **Note:** You must set business hours in your WhatsApp business profile.  **STEP 5- Select the recipients:** This final step makes you choose the recipients to whom you want to send this away message. _Everyone-_  To send the automated message to everyone who texts you after business hours. _Everyone not in the address book-_ It lets you send an automated message to numbers that are not in your contacts list. _Everyone except-_ You can exclude some of your contacts from getting an auto-reply. _Only send to-_ Use this option to send messages to selected contacts. In this easy way, you can set up an auto-reply for WhatsApp Business App. ### Limitations of Auto Reply for WhatsApp Business: Now you can see that the WhatsApp Business app provides the least the auto-replies on WhatsApp.   If the WhatsApp Business app doesn’t seem fit for your business to auto reply to your customers on WhatsApp, You can use the WhatsApp Business API to set up an intelligent auto-reply chatbot on your business number. * WhatsApp Business is meant for local small businesses. You can’t fully automate your support and communication. * You can not use different message templates on WhatsApp Business.  * You can not integrate your CRM and other third-party applications with the WhatsApp Business  * Anyone can install the WhatsApp Business app. It doesn’t verify a business. * It only works during predefined off-working hours. ![Features Auto Reply For WhatsApp](https://www.wati.io/wp-content/uploads/2021/03/2-1024x577.png) Benefits Of A WhatsApp Chatbot: ------------------------------- A chatbot can help you answer all the queries related to your business on WhatsApp. You can configure the responses for each question individually. An intelligent WhatsApp auto reply bot works as an autoresponder for the WhatsApp Business number. Let me tell you a fact. Most of your competitors are already using Chatbots on WhatsApp to automate their sales and support. 1. Automates your sales and customer support on WhatsApp. 2. Response time is far less than the human response. 3. A WhatsApp chatbot works 24\*7.  4. A WhatsApp Chatbot can handle multiple customers simultaneously. 5. It can answer complex queries related to your business. 6. Saves the cost of employing human agents. 7. Install once, never pay him salary again. ![Screenshot 2021 02 02 at 2.21.57 PM](https://www.wati.io/wp-content/uploads/2021/02/Screenshot-2021-02-02-at-2.21.57-PM.png) How to get a Chatbot for an auto-reply on WhatsApp? Well, you need to get WhatsApp API-approved WhatsApp Business number first. For that, you will need to find a WhatsApp Business API provider for your business. Keep in mind that not all WhatsApp API providers will give you WhatsApp chatbot integration. Here at WHATSTOOL, we provide a WhatsApp chatbot builder along with the WhatsApp APIs. Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How To Add A WhatsApp Link To Instagram Bio? Author: Unknown Published: 2022-08-24 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-add-a-whatsapp-link-to-instagram-bio/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-926-1661339937110-compressed.png) _Do you run a business via a WhatsApp Business account?_  ------------------------------------------------------------ **_Is Instagram an active acquisition & engagement channel for your business?_**  --------------------------------------------------------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-925-1661339969190-compressed.png) If the answer to both the questions is a ‘yes’, then you should add a WhatsApp Link On your Instagram bio to convert Instagram link clicks into WhatsApp conversations. -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- In this tutorial, you’ll learn how to add WhatsApp Links to the Instagram bio of your business handle. These steps will be involved to add a WhatsApp link to the IG profile-  **Step 1:** Create A WhatsApp Chat Link. **Step 2:** Add WhatsApp Link to Instagram profile and stories. **Step 3:** Add a WhatsApp action button on the IG profile. You can use the [**free WhatsApp Link Generator tool**](https://www.wati.io/free-whatsapp-link-generator/) To create a click-to-chat link for your WhatsApp account. ![WHATSAPP LINK GENERATOR](https://www.wati.io/wp-content/uploads/2022/06/WhatsApp-Link-Generator-Create-WhatsApp-Chat-Link-1024x481.png) You can also create click-to-chat links using the below method- Use **_https://wa.me/_** where the **__** is your WhatsApp Business account number with ISD code. Omit any special characters, zeroes, brackets, or dashes when adding the WhatsApp number in the international format. Some examples: **Use: https://wa.me/1XXXXXXXXXX** **Don’t use: https://wa.me/+001-(XXX)XXX-XXXX** If you want to create your link with a pre-filled message-  The pre-filled message will automatically appear in the text field of a chat.   You should use **https://wa.me/whatsappphonenumber?text=urlencodedtext** where **WhatsApp phone number** is a full phone number in the international format and **URL-encoded text** is the URL-encoded pre-filled message.  **An Example:**  **https://wa.me/1XXXXXXXXXX?text=I’m%20interested%20in%20your%20car%20for%20sale** Now, you can share this link with anyone to start a conversation with your WhatsApp Business account. App To Instagram Profile Bio & Stories To put a WhatsApp Link on your Instagram account, you need to have an Instagram professional account & a WhatsApp Business account. Now, follow the steps below on the Instagram Web account-  You can follow similar steps on Instagram’s Android & iOS apps to add a WhatsApp link to Instagram. 1. Copy the WhatsApp click-to-chat link you created for your WhatsApp Business account. 2. Go to **Instagram Profile -> Edit Profile -> Website**. 3. Paste the link inside the ‘Website’ field. 4. Click On Submit/Save. Adding a WhatsApp Link to the IG bio is considered good practice in WhatsApp Marketing. ### Link your WhatsApp Business with your Instagram account- In this easy way, you can link a WhatsApp Business account to Instagram. 1. Open your business IG profile in the Instagram app. 2. Go To **Edit Profile** -> **Contact Options**. 3. Select **WhatsApp Business Number**. 4. Verify your WhatsApp Business account with an OTP. Once IG verifies your WhatsApp Business number, **‘WhatsApp’** will be visible as a button on your Instagram professional profile.  **Note:** **[WhatsApp Business API](https://business.whatstool.in/)** users can’t add ‘WhatsApp’ as an action button on Instagram. You can always add a WhatsApp link to your Instagram bio instead.  You can **easily insert the same click-to-chat WhatsApp link to IG stories & highlights**. Want To Automate WhatsApp Conversations At Scale? ------------------------------------------------- You may need to reply to a lot of conversations on WhatsApp Business once you add & share your WhatsApp Business account chat links across various platforms including Instagram, Web & Facebook groups.  With WHATSTOOL, you can **[automate most of your business conversations using a WhatsApp chatbot](https://business.whatstool.in/)** & **setting up auto-replies on WhatsApp**. WHATSTOOL helps you reply to conversations at scale & you can launch **[WhatsApp broadcast campaigns to up to 100K\* users in a single click](https://business.whatstool.in/)**. Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to verify The Facebook Business Manager Account? Author: Unknown Published: 2022-08-24 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-verify-the-facebook-business-manager-account/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-923-1661325123996-compressed.png) Facebook Business Verification is different from Facebook Page Verification and it comes with its own benefits. When you verify your Facebook business manager account, you get access to different tools and products and it’s the stepping stone to accessing WhatsApp Business API to build chatbots. Why you should verify your Facebook Business Manager account? ---------------------------------------------------------------- Many Facebook advertising accounts are terminated for a variety of reasons. The Facebook Business Manager’s Business Verification feature is one potential aid.  The closure of Facebook ad accounts could be caused by a variety of circumstances. Facebook sites have also been banned despite doing nothing wrong and having their accounts falsely flagged. If the ad’s substance is even somewhat connected to politics or social issues, it may be related to election season and increased scrutiny.  Facebook has frequently requested that business manager accounts in these situations get their business accounts verified.  Business verification does not imply that all issues are resolved. Facebook’s preference for verified business manager accounts over unverified business manager accounts only helps. If you do not have a Facebook Business Manager Account, you can create one by visiting this [link](https://business.facebook.com/create).  Now, let’s talk about how you can complete Facebook Business Verification. Steps to verify Facebook business manager account ------------------------------------------------- **Step 1:** Go to [Facebook Business Manager.](https://business.facebook.com/)   **Step 2:** Select the business account if you already have a business. If you do not have a Facebook Business Manager account, you can create one by visiting this [link](https://business.facebook.com/create). ​**Step 3:** On the left navigation, click on the **‘Business Settings’** option. ​**Step 4:**  Go to **‘Security Centre** on the left navigation from the **‘Business Setting** page. ​**Step 5:** Click on the **‘Start Verification’** button. ​**Step 6:** Fill in your Business Details on the following form. How Long does it take to verify a Facebook Business manager account? -------------------------------------------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-924-1661325141392-compressed.png) After applying for verification, it might take 1-5 business days to get a reply back from Facebook. After that, if everything goes with the Facebook policies, your business manager will get approved. After applying for verification, it might take 1-5 business days to get a reply back from Facebook. After that, if everything goes with the Facebook policies, your business manager will get approved.  Once the Facebook verification is complete, you can access valuable features such as WhatsApp business API.   To apply for WhatsApp Business APIs, you can **[use this link](https://business.whatstool.in/).** What documents should I share to verify the Facebook business manager account? In some cases, no documents are required for Facebook Business Verification because Facebook may be able to match your business against the publicly available records. In that case,  select from the list of publicly available records that Facebook shares with you. Facebook Business Verification matches your details against public records. However, if Facebook couldn’t find any details, you must submit the following documents. ### Documents to submit to verify Facebook Business Manager Account 1. Legal Name Document – One of the below documents – Business Registration (BR) – Company Incorporation Certificate – Tax/VAT Certificate 2. Address Proof Document – One of the below documents – Bank Account Statement – Utility Bill (Phone/Electricity Bill) A one-time password (OTP) will be issued to you through text, email, or phone call as soon as you have submitted the required documentation to Facebook Business Manager for verification.   The phone number option is still unavailable for some nations. You should receive the verification code right away.   You can ask for a new one if it isn’t there. Please read [this article](https://www.facebook.com/business/help/2402691880000148?id=288762101909005&helpref=typeahead_suggestions&sr=1&query=troubleshoot%20phone) on correcting phone number inaccuracies if you are still having problems receiving a code.  You can check the current status of your verification by going to **Facebook Business Manager>Business Settings> Security Center**. The table below shows what [documents you can submit to verify facebook business verification processing for your country of residence](https://www.facebook.com/business/help/159334372093366). Apart from sharing the above documents, you must verify your business domain. For domain verification, Facebook will send a code to your registered business email address, and you must enter it. What are common reasons for the rejection of Business Verification?  * **Legal Name Document & Address Proof Document have different addresses** – Please ensure all documents have the same address. * **Business Legal Name not found in the website URL submitted** – Ensure your company’s legal name is on the footer of your website. ![image 29](https://www.wati.io/wp-content/uploads/2020/12/image-29-768x122.png) After successful verification, you can apply for WhatsApp Business API to create a Chatbot to manage your customers and prospect queries. * **Business Email Address not used during verification:** Use your registered business email address for Facebook Business Verification. If I verify the Facebook Business Manager account, will it help get Blue Tick Verification on my Facebook Page or Green Tick Verification on WhatsApp?​ ------------------------------------------------------------------------------------------------------------------------------------------------------- Facebook Business Verification is different from Facebook Page Blue Tick Verification and WhatsApp Account Green Tick Verification.  While Business Verification on Facebook is granted to all valid businesses, the public verification ticks (blue tick and green tick) are only approved for highly reputed businesses. There are no fixed criteria/eligibility for the same. How does Business verification help Facebook? If you verify your Facebook business manager account, you’re helping Facebook  Another way to complete this step is through the domain verification process. * Identify your business as a legal entity. For this, do ensure your business is registered with the local government and you’ll need to have an official phone number or postal address. * Identify yourself as the company’s authorised representative. To complete this step, you should receive a verification code sent to your company’s phone number or email address.  Do all businesses need to go through Business Verification? ----------------------------------------------------------- Not every company must undergo business verification. You only have to confirm your business if you wish to use a certain product or feature, like  **Developer Features:** Only companies with apps whose app reviews have begun or ended for certain APIs are eligible for business verification. When your app has been approved for these APIs and you are a business developer, you will get a notification in your app dashboard inbox requesting you to complete Facebook business verification.  **Instant Games:** All Instant Game creators are required to complete the business verification process and submit their apps for evaluation. Only verified developers can distribute their games as a result.  **News Page:** Publishers who want to submit their Page for inclusion in the [news Page index](https://www.facebook.com/business/help/377680816096171?id=644465919618833) must first validate their company. **Meta Business Partners:** To participate in the programme as a badged partner, all participants must have a verified business. Even if they already meet all of the programme requirements, they will still need to have a verified business when they apply. If a participant loses its position as a verified business after admission, it can be kicked out of the programme unless it can promptly fix the problem.  WhatsApp Business API: With automated replies, WhatsApp chatbots, and interactive messages, organisations may automate communication using the WhatsApp Business API. To use a WhatsApp business API, you must have a WhatsApp business account and a verified FaceBook business account. How to apply for WhatsApp Business API? Pre-requisites:  * **WhatsApp Phone Number** – This phone number will be non-transferable and is meant only for business purposes. If you want to use an existing WhatsApp Business number, **follow these steps.** * **Business Display Name** – Should have a clear relationship with the Business.  Check out the **display name guidelines** to know more. * **Verified Facebook Business Manager ID**  – It should be verified by uploading business documents.  If you do not have a Facebook Business, please create one by clicking here. To verify your Facebook Business, please follow these steps. Once you have these details, you can fill in the details here to get WhatsApp API approval in less than five days.    When you verify the Facebook business account, it helps your business in several ways and one of them as mentioned above is access to WhatsApp Business API to improve your business goals and customer experience. Read Other Blogs -   [View](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Business Greeting Message Examples & Best Practices Author: Unknown Published: 2022-08-22 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/whatsapp-business-greeting-message-examples-and-best-practice/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/group-720-1661177413004-compressed.png) ​**_Greeting messages on WhatsApp Business are essential for any kind of communication with customers. They are powerful enough to let the customer decide whether to continue a conversation or not._** WhatsApp Greeting messages are very useful in each area of business communication including WhatsApp Promotions, Customer Support, & Sales. Let’s go through some of the best WhatsApp Business Greeting Message examples that you can use in your business communication. Then you will learn how to craft a beautiful WhatsApp greeting Message with best practices. What Are WhatsApp Greeting Messages? ------------------------------------ Greetings are generally the first messages businesses send to their customers on WhatsApp. These messages provide the details about the services/offerings of any business while appreciating the customer for opting in for their services. Some scenarios where businesses send a greeting message on WhatsApp are-   In both cases, it is essential crafting a welcome message that makes customers feel a relationship with the business. It’s all about making the first impression great each time. 1. When a new user signs up for a service, a business sends its first welcome message with greetings on WhatsApp. 2. When a business wants to greet customers with personalised seasonal promotions & offers. **We’ll cover the best welcome greeting messages for:** * New customers & subscribers * New prospects & leads * Customer Service * Re-marketing for existing customers WhatsApp Greeting Messages Examples ----------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/group-719-1661177438040-compressed.png) The greeting messages examples added here can be tweaked & adjusted for any industry, goal & angle. With a large use case, you can use all these messages to greet & welcome customers on WhatsApp. ### 1\. WhatsApp Greeting Message For New Customers Onboarding new customers with greeting messages on WhatsApp can help you upsell more. You can offer additional services & discounts in the same message. _Thank you for becoming a part of \[Your Business Name\] community! We’re so happy to have you on board.__Take a look at the services that we offer –__\[List Your Services\]__Have any questions? Call us at – \[Your Contact Number\]_ _Hi Max. You’re talking to Jerry Chatbot. Explore our services below or let me know what you’re looking for._ ### 2\. Welcome Messages For A New Prospect _Hi Max,_ _Welcome to Jerry Services!_ _We’ve registered your query related to ‘PPC & Advertising._ _Our team will contact you within 24 hours to share more details._ _Thanks!_ _Hi Max,_ _Welcome to Jerry Services!_ _We have a special flat 5% discount on all plans for all new customers._ _Would you like to get yours now?_ _Reply ‘STOP’ to unsubscribe._ ### 3\. Welcome Messages from Customer Service On WhatsApp _Hi Max.Welcome to Jerry’s customer service! I am Ben. How can I help you today?_ _Good morning Max. You’re speaking to Ben from Jerry Services. How may I help you today?_ ### 4\. Greeting Messages On WhatsApp During Festivals & Special Events _Hey Kat,_ _We wish you a very Happy Mother’s Day._ _On this special day, we’re offering 20% OFF on all plans._ _Ask us any questions if you have and we’ll get back to you within a few hours._ These are some of the greeting messages on WhatsApp that you can copy & use for your WhatsApp Business Account. **Must Read:** _How To Schedule WhatsApp Messages At Scale?_ A welcome greeting message on WhatsApp can help your business grow. When sent to a customer or a prospect, these WhatsApp messages make the receiver feel appreciated and are useful to boost conversion rates. You can trigger these greeting messages on WhatsApp Business by **setting up an auto-reply for WhatsApp on Business App & WHATSTOOL**. How To Craft A Perfect WhatsApp Business Greeting Message? ---------------------------------------------------------- When you’re sending a WhatsApp Business message to someone, you should understand that you need to make them feel special & appreciated. Unlike SMS, _WhatsApp has an open rate of 98%_ so you need to leverage this advantage for your business.  WhatsApp Business provides multiple types of messages including- 1. **List messages & reply buttons** 2\. CTA messages  So, building the right type of greeting message can help your business achieve:  **Note:** These types of messages can only be sent via **[WhatsApp Business API](https://business.whatstool.in/)** & Business app. An effective greeting message via WhatsApp Business should follow the best practices added below: * **Improve the customer experience** * **Lower response time** * **Increase customer satisfaction** * **Collect valuable leads**  * **Sales & better conversion rate** ### Don’t Use WhatsApp Business Greeting Messages For Regular Promotions The job of a greeting message is to welcome your prospects or customers. You should not push a welcome message that looks like a direct promotion. The message should/can add further value to your offerings. ### Give An Option To Opt Out From Business Messages Always give an option to unsubscribe from your messaging list. This practice will help you maintain a healthy **Quality Rating** on your WhatsApp Business account. ### Be Transparent & Set Clear Expectations Set the right expectations from your first welcome message. Deliver what you have written in the message. This practice will help you maintain good communication during support & sales on WhatsApp. Transparency is another practice that you should follow. If your support team is limited, say it clearly. Because nobody likes lame excuses for a slow response. ### Give Your Messages A Human Touch Don’t just follow some pre-made rules or templates while crafting a WhatsApp Business Greeting message. Your messages should be professional but not so formal because the recipient isn’t reading a mail. Build empathy & connection with your greeting messages. Provide A Good Customer Experience On WhatsApp ---------------------------------------------- It is necessary to enhance the customer experience in business communication. Fast & intuitive responses from businesses help achieve that. WATI helps 4000+ businesses like yours automate business communication on WhatsApp with features like: * Multi-Agent Support Dashboard on Single WhatsApp Number * WhatsApp CRM & Dashboard * Chat Automation using third-party integrations  * WhatsApp Chatbot & Broadcast Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp for Healthcare: How Medical Institutions can use it Author: Unknown Published: 2022-08-20 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/whatsapp-for-healthcare-how-medical-institutions-can-use-it/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-921-1661176831070-compressed.png) The development of digital communication is essential for managing healthcare. Telehealth solutions are necessary because of the rising demand for high-quality medical services. Hospitals have started using WhatsApp to give their clients the best service.  For instance, UMP Healthcare Holdings Limited has recently launched a WhatsApp appointment system. It enables customers to – Check medical reports – Make appointments by sending WhatsApp messages which reduces the hospital staff’s workload. WhatsApp for Healthcare: The Problem --------------------------------------- Traditional hospital practices cannot meet the demands of an increasing number of individuals who want access to high-quality healthcare without the hurdles of face-to-face interaction that deter many from seeking treatment.  Customers schedule appointments for medical checkups via phone calls and internet tools. But, using such channels prevents users from asking follow-up questions in real-time.  Customers also find it hard to record their physical examination details over the phone. Due to the large volume of phone calls per day, customers had to wait long before a live person could take their call. WhatsApp for Healthcare: The Solution ------------------------------------- ​​Today, WhatsApp makes user journeys much more straightforward than if they were offline. Also, the WhatsApp Business features have a lot to offer the healthcare industry in speed and accuracy. The World Health Organisation (WHO) partnered with WhatsApp to create awareness of COVID-19. Customers can converse on WhatsApp to get the \-Latest information and news \-Help in identifying symptoms \-And precautionary steps. According to a research article published by the Israel Journal of Health Policy Research, the requirement for in-person appointments at least once a week has decreased due to WhatsApp, according to 95.7 per cent of medical specialists and 60.7% of Physical Care Physicians. With WhatsApp being the most popular messaging platform, it’s a necessity for hospitals to move to this messaging platform. But one cannot just use the standard WhatsApp account to solve this problem. What you’ll need instead is WhatsApp Business API. **Check out our WhatsApp for healthcare use cases.** WhatsApp Business API for the healthcare industry ------------------------------------------------- Using WhatsApp Business API in the healthcare industry is not a new concept. However, combining the advantages of healthcare services with the reach and strength of the world’s most potent instant messaging app is the only better method to improve this industry and please the customers. For instance, there are a **lot of proven WhatsApp for healthcare solutions** that medical institutions can embrace in their strategy, starting with the  WhatsApp chatbot. WhatsApp chatbot for Healthcare ------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/group-1041-1661176887202-compressed.png) When providing prompt assistance to patients in need, a WhatsApp chatbot will save time, money, and hassle. Hospitals can roll out WhatsApp chatbots to help people find medical facilities or ward information. By automating conversations through WhatsApp, hospitals can scale up and reach more people at once! The healthcare sector can use WhatsApp’s popularity to interact with its stakeholders. A WhatsApp chatbot for healthcare will comprehend user behaviour through crafted algorithms. A well-set-up chatbot will provide a deeper and more individualised customer experience. Some WhatsApp chatbot use cases can be pretty beneficial to hospitals and patients. Let’s look at them. ### Streamline the appointment process with a chatbot Patients can schedule appointments with the aid of a WhatsApp Chabot. The chatbot can direct the patient to a specific department or doctor within the hospital. The chatbot may also help patients make appointments for consultations, checkups, and even check a doctor’s schedules. It’s not just that; WhatsApp chatbots can help with appointment reminders. Patients will get frustrated if they miss an appointment. There is a chance that patients would overlook the precise hours and schedules while making an appointment, mainly when doing so online. A WhatsApp chatbot can provide patients with timely appointment reminders and confirmation messages. For example, Hong kong-based UMP healthcare launched the WhatsApp reservation system developed by WATI (WhatsApp Team Inbox), the official partner of WhatsApp. Customers can obtain the required information for physical examination by entering the numbers. Then, they can make an appointment request with the contact information, and the customer service will confirm the booking within 24 hrs. ![1](https://www.wati.io/wp-content/uploads/2022/07/1-1024x465.png) In this way, the customers no longer have to wait on the call but send WhatsApp messages and wait for a reply. On the other hand, the frontline staff in the Call Center can relieve the workload of explanation and directly get to the point. ![2](https://www.wati.io/wp-content/uploads/2022/07/2-1024x595.png) Also, the chatbot will only send pre-set questions with canned answers, which consumers can effortlessly complete the query.  Now that you’ve captured the data, what can it do with it? Can it be used for consultations? Yes, it can be. ### Gathering data for faster medical evaluation The healthcare centre could also ask the patients to fill in their data through WhatsApp. Then, when patients arrive at the clinic, they can immediately have their bodies checked after a simple registration. The process is remarkably streamlined, reducing the waiting time in the clinic.  ![3.jpeg](https://www.wati.io/wp-content/uploads/2022/07/3.jpeg-1024x498.jpg) With WhatsApp Business API, many hospital institutions have designed various customer enquiry processes. Before proceeding with the conversation, the chatbot will require the users to agree to terms and conditions to ensure the customers understand that they might have to disclose some personal information during the process. An excellent example in this scenario is symptom evaluation ### Symptom evaluation Now, patients can use their smartphone or any other device to describe their symptoms to chatbots. Accordingly, the chatbot can recommend a specialist or doctor based on symptoms. Patients need not call a medical expert or support team to get clarification. Additionally, it helps doctors develop trust with their patients and acquire many leads. Now that the customers have shared their data, record-keeping for future evaluations is the next area to explore. ### Record keeping to access the patient health records For doctors or hospital personnel, gaining access to each patient’s medical records is a monumental undertaking. Doctors can get all pertinent patient information using WhatsApp Business.  In addition, healthcare firms can store patient medical data by combining WhatsApp Business API with third-party technologies. This feature allows doctors to give their patients appropriate care quickly. ### Sharing crucial medical information and reminders Test results can be successfully communicated by hospitals using a WhatsApp chatbot. Thus, patients can better manage their time by avoiding travel to obtain the reports from the centre. Additionally, patients can use the chatbot to schedule tests, see pending reports, and request reports. Healthcare firms may build close relationships with their patient's thanks to these individualised, prompt responses, which can increase customer satisfaction and brand loyalty. You can even go further by sharing tips on looking after yourself. ### Sharing health tips To encourage general good health and eating habits, a WhatsApp chatbot for healthcare may effortlessly provide daily health suggestions like  Sharing health tips encourages people to lead healthier lifestyles and increases the value of your brand as a whole. Also, online counselling be offered since we touched on mental health? Yes. * Exercising * Keeping up with hygiene * Eating a balanced diet. * Healthy lifestyle * Managing mental health * Sleep habits and much more ### Mental Health Counselling You can conduct counselling sessions for mental health issues using WhatsApp for outpatients or people who live far away. WhatsApp Business API can make this activity more straightforward, allowing multiple doctors to offer immediate counselling services and urgent assistance in an emergency. Patients can also use WhatsApp to express their struggles if they have issues talking in person or find it difficult to open up to someone they don’t know. ### Payments and health insurance guidance Regarding health care, payments and health insurance claims go hand-in-hand. Patients can pay online while scheduling a doctor’s appointment, streamlining and further simplifying the multi-step procedure that was previously complicated and tiresome for patients. Additionally, insurance entails mountains of paperwork, receipts, and inquiries. With WhatsApp’s chatbot, patients can now quickly get their questions answered. It is also possible to upload required papers in the chat by taking pictures and uploading them. ### Collaboration within the hospital staff The hospital staff can also benefit from a WhatsApp chatbot for healthcare. For example, through a straightforward inquiry in the WhatsApp chatbot, information regarding the availability or status of  \-Equipment  \-Wheelchairs  \-Oxygen cylinders, etc.  can be quickly retrieved. ### Collect feedback from patients Every day, hospitals receive many calls, most of which are complaints. Bots can handle these queries, document them, give the customers pertinent information, transfer them to the correct department, and even gather feedback.   Also, Chatbots can forward complex questions to live agents or support teams to investigate further and resolve queries. Patients can even access a history of previous discussions on WhatsApp and any pertinent information shared. ### Bot-to-human handover of interactions The customer care representative can handle complex questions or concerns as and when needed, thanks to a smooth chatbot-to-human handover capability. With this feature, doctors can attend to patients who have specialised questions rather than spending hours responding to common queries that don’t need them to think or strategies. **To get started with WhatsApp for healthcare, you must know how to generate a WhatsApp live chat widget for your website.** With so many benefits to using WhatsApp for healthcare services, there are also some regulations set in place by WhatsApp. WhatsApp for Healthcare policies -------------------------------- When it comes to conducting business on its platform, WhatsApp is stringent. Therefore, you should be aware of the following WhatsApp Business and Commerce policies to prevent violations. WhatsApp Business cannot be used by companies whose primary business is selling medical products. As per WhatsApp’s commerce policy, businesses and pharmacies are not permitted to advertise or sell medications, medical equipment, or other products through WhatsApp. Some pharmacies are, however, permitted to conduct business on WhatsApp if they have _“separate clinical laboratory or patient care services”_ and adhere to the rules listed below: Additionally, selling supplements of any type is not permitted on WhatsApp. You cannot do it through the catalogue, chat threads, business profiles, or message templates.  Also, because of tighter legal constraints regarding health data, medical care providers in the United States or France cannot use WhatsApp services since it doesn’t comply with GDPR and the US HIPA act. * You must specify the type of medical service provided in the WhatsApp business account (Like clinic, lab, vaccines, testing, diagnosis centre). * Your website should show that you offer administering vaccinations and any form of medical testing. WhatsApp for Healthcare - Challenges of record-keeping and data storage ----------------------------------------------------------------------- Since the COVID-19 epidemic, WhatsApp has become more widely used in healthcare. However, protecting patient data while adding it to an electronic or paper-based medical record is still important. Only 16 of 346 papers reported the use of WhatsApp for healthcare in clinical practice addressed record keeping or data storage. However, most medical clinics knew that they must comply with statutory reporting requirements in keeping medical records of all electronic communications. According to the above study, many clinics are not meeting numerous legal, moral, and best practice standards. The explanations are evident: on the one hand, WhatsApp is widely used, cost-free, simple to use, practical, and fits clinicians’ needs. On the other hand, there isn’t any thorough, uniform, or understandable advice on how to use WhatsApp appropriately or how to move communications to a paper or digital patient record for adequate record-keeping and storage. Problematic methods and workarounds have been developed without clear norms, raising new legal, regulatory, and ethical difficulties. The difficulties clinicians face in fulfilling these commitments must be made more widely known, and relevant authorities must implement effective measures immediately. Clinicians must adhere to jurisdictionally specific legal and ethical obligations to maintain patient records and store patient information in addition to data protection laws. In the past, clinicians kept paper-based files and notes in the patient’s medical records housed in a filing cabinet. More recently, they have used one type of electronic record over another. Patient information is frequently stored on both the senders’ and receivers’ mobile phones due to the rising popularity of smartphones and instant messaging programmes like WhatsApp, neither of which were intended for use in healthcare. To move the data to a medical record and subsequently store the electronic data, proactive measures must be implemented. Contrary to the stricter policies, WhatsApp has also published a guide for Health care professionals that can help them connect better with patients and colleagues. WhatsApp for Healthcare - Guide by WhatsApp  -------------------------------------------- * Set up personalised welcome messages so patients can contact you immediately and receive resources and information. * Make a quick link that patients can use to start a private WhatsApp chat with you if you don’t already have their phone numbers. Share the link on your Facebook page, email, or other private platforms. * To communicate with clients or coworkers who could be challenging to contact in person, use encrypted video and audio communications. * To send the same private message to multiple people, use a broadcast list. WhatsApp will only deliver your broadcast message to contacts who have added you to their phone’s address book. * Keep copies of the messages you send frequently so you can immediately react to patients’ inquiries. * Make sure your patients know your business hours and location, particularly if you have changed them. * You can post text, pictures, and video updates using status. Share advice on good hygiene habits and other preventative measures in case of virus outbreaks. * Use an automatic away message to let patients know when they may expect a response from you during this hectic season. WhatsApp Business for Healthcare: Final Thoughts For health care providers, providing patients with the best care requires more than merely carrying out procedures and making diagnoses. All phases of the healthcare process require effective communication. Effective communication plays a vital role in healthcare, whether a health centre is sharing patient data with another hospital or a group of doctors and specialists debating the best course of action for their patients. Strong communication policies in healthcare facilities can improve patients’ health. Still, weak policies can have a detrimental effect on patients’ well-being. By implementing WhatsApp for healthcare, healthcare businesses can streamline their communication procedures and make it simple to get in touch with potential customers whenever possible. Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## 9 WhatsApp Business Features You Should Try in 2022 Author: Unknown Published: 2022-08-19 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/9-whatsapp-business-features-you-should-try-in-2022/ WhatsApp is the most popular mobile messaging app in the world. It has over two billion users! If you think about it, that’s a lot of people. Many of them also happen to use WhatsApp to connect with businesses in real-time. And, if you are a business owner, that’s where the “pro” version of the app comes in handy. But, you may wonder— _Do I really need WhatsApp Business?_ If you’re still unsure whether to switch to a business account, this guide is for you! We’ll discuss the most important WhatsApp Business features and why they work. **In this article:** * Differences between regular WhatsApp and the Business version * Useful WhatsApp features and how they help businesses * Some tips on how to get started with WhatsApp Business Connect your website chat, Messenger, and Instagram for more interactions If you’re eager to improve your customer interactions, then you may also be interested in other tools: * Different Types of Customer Service * Best Live Chat Software & Services Compared * Best Web Chat Tools & Services in 2022 Now— Why do people use WhatsApp? WhatsApp is used by people of all ages and backgrounds for a variety of reasons. In fact, one in every five US adults sends messages via WhatsApp. Some want to stay in touch with friends and family, while others use it for work or to keep up with the latest news. WhatsApp is a great alternative to Facebook Messenger because it offers more privacy. It provides end-to-end message encryption, meaning that only you and the person you’re communicating with can access the conversations. And WhatsApp business takes it to a whole new level. What is a WhatsApp Business account? ------------------------------------ WhatsApp Business is a version of WhatsApp designed, as the name suggests, specifically for businesses. It includes all of the features of the regular app, plus some additional functionalities and messaging tools. WhatsApp Business comes with a more advanced interface that is tailored for managing large volumes of customer conversations. For example, you can create quick replies and automated messages to answer repeated questions from customers. Or, you can set up your business profile and add a separate phone number for your WhatsApp Business account. So— How much does WhatsApp Business cost? The good news is that **WhatsApp Business is free**. You can download the app from the App Store or Google Play. There are no subscription fees or other costs associated with using the core features. However, if you want to use WhatsApp Business to send marketing messages, you will need to pay for your ads. ### WhatsApp Business: benefits WhatsApp Business is one of the most popular apps for business messaging. It has been downloaded over 8 million times for Android devices alone. And there are a few very good reasons for that. **Benefits of using WhatsApp Business** * Automated messages to deliver 24/7 support and improve customer experience * Upgraded version of the app for both Android and iOS/Apple devices * Integration with social media and conversational marketing through Facebook and Instagram * Ability to use message templates and quick replies to save time * Verified businesses can connect WhatsApp to their CRM via 3rd party WhatsApp business solutions  There are many more advantages of using the professional version of WhatsApp. And, with a business account, you can also get direct access to the WhatsApp Business Platform (also known as WAB API) to unlock additional functionalities. ### WhatsApp vs WhatsApp Business: comparison Take a look at the table below to find out **the difference between WhatsApp and WhatsApp Business**. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-vs-whatsapp-business-1660887453696-compressed.png) OK— But what’s the deal with the WhatsApp Business API? Is it a better version of WhatsApp Business, or something different entirely? So, here’s a thing— Many companies and call centres need to use omnichannel customer service tools and advanced bot automation. In fact, only 2% of customers in the US choose WhatsApp as their primary customer service channel. It may come as a surprise, but most users still prefer phone calls or live chat support over WhatsApp. That’s why switching to a WhatsApp Business account may not be enough. ![Graph showing consumers' customer service channel preferences](https://www.tidio.com/wp-content/uploads/channel-preferences-905x1200.png) Source: Gladly Source: Gladly For this reason, customer service departments in bigger companies use WhatsApp Business API—it allows them to use the WhatsApp “engine” for multichannel service. An API (Application Programming Interface) typically provides a set of rules or protocols that define how two applications can exchange data with each other. For example, your developers can connect WhatsApp to your customer database software and set up custom notifications with the WAB API. WhatsApp Business is awesome, but it doesn’t give you full, streamlined control over your customer support. The WhatsApp API unlocks some additional features, but it is way more complicated and difficult to implement. That’s why it is mostly used by large businesses.  Now— Let’s see what switching to a WhatsApp business account means in practice.  Top WhatsApp Business features ------------------------------ Communicating with your customers directly and providing them with a personalized experience is the key to success. This is especially true for e-commerce businesses. Using WhatsApp Business will give you a better understanding of your customer base and what they want. If you want to improve your customer communication, here are the nine best WhatsApp Business features that you should try: 1. Business profiles 2. Catalogues and collections 3. Quick replies 4. Greeting messages 5. Automated messages 6. Multiple users 7. Contact labels 8. Message analytics 9. WhatsApp Business API Read on to find out how each of the features can help your business. Most of them are explicitly meant to increase your customer engagement and sales.  ### 1\. Add Business Profiles A WhatsApp Business profile can help you create a more professional image for your company. It is like an online equivalent of a business card. ![Screenshot showing edit your business profile in WhatsApp Business](https://www.tidio.com/wp-content/uploads/business-profiles-700x524.png) Your customers can view your profile and find all necessary information such as your contact details, business hours, and location. It’s a great way to build trust and show that you are a legitimate company. To create your profile, just download the WhatsApp Business app. It is actually one of the very first steps of the tour right after you open the application. After you provide your number, WhatsApp will ask a series of questions regarding your company. You can change or add more information later in the _Business tools_ section of the panel. ![Screenshots showing how access Business tools in WhatsApp Business](https://www.tidio.com/wp-content/uploads/business-tools-business-profile-700x354.png) ### 2\. Create product catalogues The catalogue feature in WhatsApp allows businesses to showcase their products and services to potential customers in a visually appealing way. This can be a great way to promote your featured or new products too. ![Screenshots showing how you can add catalog items in WhatsApp Business](https://www.tidio.com/wp-content/uploads/product-catalog-700x626.png) Catalogues can be created using photos, videos, or text. You can choose to make your catalogues public or private. Customers can browse through catalogues and add items to their shopping carts. And store owners can use the feature to track customer engagement and sales too.  Keep in mind that the catalogue feature is available to WhatsApp Business customers who have verified their business accounts. ### 3\. Send quick replies If you have an online store then you know that customers tend to ask about the same thing over and over again. WhatsApp Business quick replies are a way to reply to messages without having to type out a full response. ![Screenshots showing how you can create an use quick replies in WhatsApp Business](https://www.tidio.com/wp-content/uploads/quick-replies-1-700x548.png) You can add up to 50 quick replies and assign shortcuts and keywords to use during conversations. Just press “/” and the list of your quick replies will appear. It’s a good idea to prepare a list of canned responses for frequent questions and situations such as sending thank you for your order messages. ### 4\. Set up greeting messages Greeting messages can increase customer loyalty and engagement, which are essential for the success of any business. It should be your way of saying “hello” and showing appreciation for your customers’ patronage. Using WhatsApp for business lets you create custom welcome messages for your customers. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-greeting-message-2-1200x989-1660887708207-compressed.png) Greeting messages are sent automatically when someone starts a new conversation or sends a message after 14 days of no activity. ### 5\. Automated messages Greetings are not the only WhatsApp Business messages that you can send automatically. You can create automated responses for other situations too. By default, the WhatsApp Business account allows you to send _Away messages_ when you are not available. Just set up your business hour in the _Business profile_ and pick the _Outside of business hours_ option for triggering away messages. ![A mobile view of business hour settings in WhatsApp Business App](https://www.tidio.com/wp-content/uploads/business-hours-700x590.png) Now, every time someone tries to reach out to you when you are not available, they will receive an automatic message. If you need other types of automated WhatsApp messages, you can design whole conversation flows. Or even use AI to recognize the meaning of messages that customers send with WhatsApp chatbots. Send automatic replies to your customers 24/7 without lifting a finger ### 6\. Multiple users It’s possible to use WhatsApp Business on several devices. But you need to configure your WhatsApp Business API account to use this feature first. Just remember that the API doesn’t have any conversation panel or chatbot interface of its own. That’s why it’s a good idea to pick one of the vendors who offer WhatsApp Business API solutions and have shared inboxes and multiagent features. ![Shared inbox landing pages on TIdio website](https://www.tidio.com/wp-content/uploads/multichannel-tool-700x461.png) For the time being, you can integrate Tidio with Messenger and Instagram. The WhatsApp integration is under development and will be available to the users soon. ### 7\. Contact labels Labels allow you to organize your customer conversations simply and conveniently. You can create different categories of customers, for example, related to their order status or how much of a priority they are for your business. ![Labels menu in Tidio panel ](https://www.tidio.com/wp-content/uploads/chat-labels-700x590.png) Clustering your chats and adding contact labels will help you get a better picture of your customers. It’s closely related to your KPIs too. Companies that research motivation and customer needs through customer segmentation are 2.3x more likely to exceed their revenue goals. ### 8\. Message analytics WhatsApp Business Statistics is the feature that lets you check the number of messages that are sent, delivered, read, or received. Although this data is not presented over time or broken down by different contact groups, it should give you some insights into the effectiveness of your chats. Some third-party tools are much more thorough and provide detailed insights about individual chats, the effectiveness of live chat agents, or the success rate of specific chatbot templates. ![Chatbot analytics in Tidio panel](https://www.tidio.com/wp-content/uploads/chatbots-tidio-700x257.png) ### 9\. WhatsApp Business API The WhatsApp Business API is a fast, secure, and reliable way for businesses to reach their customers all over the world. The API allows customer service teams to send and receive messages, as well as manage their customer interactions on WhatsApp. The WhatsApp Business API is built on the same infrastructure as WhatsApp Messenger, so it is highly scalable and can handle large volumes of messages. ![Screenshot of the WhatsApp Business AP landing page](https://www.tidio.com/wp-content/uploads/whatsapp-business-api-700x376.png) While WhatsApp Business API (also known as WhatsApp Business Platform) deserves a spot on our list, it’s actually more than a feature. It’s a gateway to new possibilities, as you can freely fiddle with the inner workings of the application. However, if you don’t want to build everything from scratch, you should find live chat software or a chatbot platform that is an official WhatsApp Business API partner. How to create a WhatsApp Business account ----------------------------------------- You can create a WhatsApp Business account in just a few steps. **To set up your WhatsApp Business app:** 1. Visit Google Play or App Store 2. Download the WhatsApp Business app 3. Open the app and verify your phone number 4. Restore your data or create a new account 5. Set up your business name and profile In a nutshell, just go to the app store on your mobile phone, download WhatsApp Business, and open the app. Then, follow the instructions in the app itself. ![A mobile view of WhatsApp Business download progress ](https://www.tidio.com/wp-content/uploads/whatsapp-business-downloading-700x430.png) You will be asked to provide some basic contact information about your business, including your business name, phone number, email address, and website. Once you have filled in this information, you will be able to create a profile for your business and start using WhatsApp Business to chat with your customers. ![A mobile view with a question at the top: Use +1 (555) 55501234 for WhatsApp Business?, and confirmation button at the bottom. ](https://www.tidio.com/wp-content/uploads/numer-whatsapp-business-700x563.png) It is best to use a separate phone number for business purposes. This way your personal and business messages won’t get mixed up. However, you can use your personal WhatsApp account and upgrade it to a business account too if you have only one device. All media and conversation history will be imported. Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Customer Support On WhatsApp: How To Use WhatsApp for Customer Service? Author: Unknown Published: 2022-08-18 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/customer-support-on-whatsapp-how-to-use-whatsapp-for-customer-service/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-919-1660841999870-compressed.png) When most people think of WhatsApp, they think of it as a chat app. Not many see it as a customer support channel.   But as a business owner, WhatsApp should be a customer support channel first and then a chat app. As the world’s most popular instant messaging app with a whopping two billion users worldwide, not using WhatsApp for customer service support represents a loss in the chance to retain happy customers and grow your business.   So if you’re among the five million businesses worldwide using the WhatsApp Business app, a job well done!   You must be familiar with its basic features: a business profile, a product catalogue, automated messages, and more. But beyond these, there’s so much more you can do with the app to enhance your WhatsApp customer support service.  In India, [Policybazaar](https://www.policybazaar.com/), [IDFC First Bank](https://www.idfcfirstbank.com/), [Adidas](https://www.adidas.co.in/), and [Flipkart](https://www.flipkart.com/) are some of the companies using WhatsApp for customer service. Why use WhatsApp for Customer Service? -------------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-920-1660842014703-compressed.png) People don’t frequently check their inboxes and email conversations are slow. This drawback makes it difficult for businesses to offer individualised solutions, speed up resolution, and enhance quality control which can be solved through WhatsApp.  WhatsApp is a popular messaging application with over a 98% open rate. Because WhatsApp conversations have a high rate of engagement and customer queries can be answered quickly.   Agents can also view the chat history on the same thread and use the contacts’ numbers to identify customers, enabling agents to provide personalized service. How to use WhatsApp for customer support? You may utilise WhatsApp for customer service in a variety of ways. But we’re here to provide you with examples based on strategies employed by top companies. ### Get customer feedback Whether or not a customer has made a purchase from you, feedback plays a significant role in how they view your company.  You may ask for feedback in a more natural, intuitive way using WhatsApp because it is a conversational medium.   You may, for instance, send a customer satisfaction survey or ask a customer to review their conversation after it has ended. ### Send real-time order status to keep your customers updated A key requirement of good customer service is keeping your customers informed about the progress of their orders.  Sending alerts to inform your customers of the status of their orders is one method to use WhatsApp as a customer service channel.  You can send   And anything else through WhatsApp. * Shipping details  * Order confirmation * Estimated arrival date ### Manage frequent consumer inquiries with automated replies When customers contact you with their inquiries, they anticipate prompt responses. With WhatsApp, you may program automated messages to welcome clients or send responses after hours, letting clients know when to anticipate a live agent’s response.  You may also set up chatbots with Whatstool to deal with the majority of customer queries.  Now that you’re aware of how to use WhatsApp for customer support. Let’s take a look at the five ways you can go the extra mile by setting up WhatsApp Customer Service on your WhatsApp Business account. Ways to optimize WhatsApp for customer service 1\. Install a WhatsApp Chat Button ---------------------------------- Having a WhatsApp Business account and not publicising it is counterproductive. And this is where some businesses falter. After installing the app and setting up a **WhatsApp Business account,** they fail to broadcast their availability on the chat platform. There are many ways to promote your WhatsApp number and give it as much visibility as possible—starting with your website.  The most straightforward way would be to list your WhatsApp Business number in your contact information—be it on a dedicated page or in your footer.  We recommend going the extra mile and adding a chat button for easy access, just like how we did it on **our website.**  A sticky WhatsApp icon on the bottom right corner of all pages that floats along as you scroll will remain visible to the reader no matter what. Clicking on it brings up a mini chat box with an option to start a conversation with us on WhatsApp.   If you’re browsing on your smartphone, this will direct you to your WhatsApp immediately, whereas the web browser will open up a new page with WhatsApp web.  Note: All you need is **5 minutes to add a WhatsApp Chat Button on your website** in under 5 minutes. 2\. Use Its Automated Messages With a Touch of Human One of the most popular customer care features of WhatsApp Business is its automated messaging system.  As mentioned in our post on the **WhatsApp marketing tutorial**, you can set up automated away and welcome messages and create templates (quick replies) to send out prompt [customer support](https://www.delightchat.io/shopify-customer-service-app) messages.   This simple feature saves you a ton of time and frees up your customer service team so they can focus on more pressing matters.  However, there’s a limit to what automation can do. There may be times when providing WhatsApp support with a human touch may be needed,  especially when customer disputes arise.  In such cases, it’s reassuring for customers to know that a real person is looking into the issue.  And that’s where personalising your responses can allay frustrations. This can mean anything from addressing the customer by name to providing detailed updates about their case.  The best part of doing this through WhatsApp is if you already have set up quick automated replies. You can use them as a reference and adapt your message accordingly.  Plus, you most likely already have a chat going with these customers. So all you have to do is follow up with them in the existing WhatsApp chat. 3\. Jump on a Call When Needed If you want to take things further, there’s always the possibility of jumping on a call with your customers.  Sure, chatting has its benefits. But a phone call provides an even more personal touch and can sometimes be more efficient in resolving disputes—especially miscommunications and misunderstandings.  If and when you decide a call would be the best next step for your WhatsApp customer support, we highly recommend getting permission from your customers to call them before actually doing it.   A simple WhatsApp message like this is usually sufficient:  _“Hi John, we’re sorry about \[issue/misunderstanding\]. May we give you a call to clarify the issue?_ _Do let us know when’s a good time to call you. Thank you.”_  When dealing with unsatisfied customers, the last thing you want to do is catch them at the wrong time (when they’re in a meeting or driving) with an unexpected call.  Furthermore, the fact that you’re already chatting with them on WhatsApp would mean that you already have their contact information.  And who can forget the best part about WhatsApp calls? No (international) call charges! 4\. Make Use of WhatsApp’s Multimedia Format Options WhatsApp Business’s customer service communication features go beyond just chatting.   It allows the exchange of multimedia messages, including photos, videos, audio notes, and documents in popular formats like .docx and .pdf.  For instance, the national flag carrier of the Netherlands, [KLM](https://www.klm.com/), uses WhatsApp to send boarding passes to its passengers using an image with a QR code. ![3.jpeg](https://www.wati.io/wp-content/uploads/2020/11/3.jpeg.jpg) Depending on the nature of your business, there are plenty more ways to take advantage of WhatsApp Business’s multimedia feature for customer support. These include:  From pre-sales to post-sales, WhatsApp’s multimedia features can come in handy as a customer support tool. *  Sending invoices in .pdf format. * Send additional product images (or even a video) when those in your product catalogue aren’t sufficient for your customers to decide. * Send explanatory videos of how your product works to resolve your customers’ doubts and queries. You could also send a YouTube link directly since WhatsApp allows YouTube videos to play automatically within the app itself. * Provide any relevant product certifications or documents in .pdf format if and when customers request for them 5\. Send Follow-up Product Care Reminders ----------------------------------------- Another way to leverage WhatsApp Business as a customer support channel is by sending post-purchase relevant reminders. Here’s an example.   Say you sell robot vacuum cleaners. After your customer has purchased the product, you could send them a message when it’s time to clean or replace their filters and brushes to remind them to do so.  As an added plus, it’s also a sales opportunity if you also happen to sell replacement parts. Since you already have their purchase details (model number, delivery address, billing information, etc.), making follow-up purchases with you will be a breeze.    This activity also works beautifully if your business sells products that consumers purchase regularly. Examples of such products include office supplies like printer ink or A4 paper or day-to-day products like vitamins and detergent… You get the gist.  However, to use WhatsApp for customer service, you’ll need to have a WhatsApp Business account which comes in two types. * WhatsApp Business App * WhatsApp API Using WhatsApp API for Customer Service Support ----------------------------------------------- ![4](https://www.wati.io/wp-content/uploads/2020/11/4.png) The free WhatsApp Business app is probably enough to cater to your customer service support needs if you’re running a small business. But if you’re in an expansion phase or are a larger enterprise, chances are you’ll require more advanced tools and features.   For that, **[WhatsApp Business API](https://business.whatstool.in/)** is your answer.  Aside from getting the **[official verified green tick](https://business.whatstool.in/)** next to your business name, you can also benefit from a shared team inbox and the ability for multiple customer support staff to access a consolidated dashboard.  For a detailed breakdown of what the API offers over the free app, check out our post on the **differences between Messenger, WhatsApp Business APP and Business API.** Companies using WhatsApp for customer service --------------------------------------------- ### Pretty Ballerina [Pretty Ballerina](https://www.prettyballerinas.com/en/) is a Spanish shoe brand that makes comfortable and trendy footwear for Women. They wanted to accelerate their WhatsApp customer support in Israel by handling 100s of queries and chat requests during their campaigns.  Read **[Pretty Ballerina’s case study](https://www.wati.io/case-studies/ecommerce/pretty-ballerinas-israel/)** on how they achieved the goals. Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## 5 Engaging WhatsApp Automation Message Templates For Shopify Stores Author: Unknown Published: 2022-08-18 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/5-engaging-whatsapp-automation-message-templates-for-shopify-stores/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-918-1660841854142-compressed.png) Abandoned Cart Recovery WhatsApp Message ---------------------------------------- Cart Abandonment is one of the most prevalent issues online stores face today so much that the overall cart abandonment rate averages more than 80%.  The usual way to deal with this problem is by sending cart reminder emails. But now you can set up abandoned cart reminder WhatsApp messages and have an open rate of more than 95%.   Check out these two simple but powerful WhatsApp cart reminder templates you can set up for your store using WATI in just a few minutes.  **​What this template does well:** * Provides call to action button in message which makes it easy for customers to complete purchase * Initiates a conversation if the customer needs help with the “I need help“ button * Has short and attention-grabbing content that slowly drives the customer back to the cart. * Creates fear of missing out and nudges customers to complete the purchase.  * Gives a discount offer to customers to incentivize them to take action.   Order Confirmation Message On WhatsApp -------------------------------------- ### _**Scenario:** Get customers to know instantly on WhatsApp when an order placed_ Delight customers by sending order confirmation messages on their WhatsApp numbers.  One major merit of sending an order confirmation message is that it removes uncertainty from the minds of customers on whether the order was successful or not as well as with sending order confirmation messages on WhatsApp you can Upsell other related products by including call-to-action buttons and getting customers to buy.   Check out below these two order confirmation templates created using the WHATSTOOL platform by Basic Life brand which has helped them to improve their Upsell performance by over 10%. **​What this template does well:** * Removes uncertainty for customers by clearly specifying order details. * Includes a call to action button “Explore products” which when clicked Up-sells related products  * It’s just not a notification, it can initiate a conversation if customers have queries  * Visually compelling which boosts confidence Shipping Notifications On WhatsApp ---------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-917-1660841889773-compressed.png) ### _**Scenario:** Get customers to know on WhatsApp when an order is shipped_ Sending shipping notifications as WhatsApp messages is a smart way to notify customers as it will be viewed and absorbed quickly.  In addition to notifying customers about shipping status, one other add-on you can try with shipping notification WhatsApp messages is to upsell other related products by adding clickable buttons in the message and making it easy for customers to initiate new purchases.   Check out below these two simple but useful templates which you can set up on your store using the WHATSTOOL platform. **​What this template does well:** * Keeps customers updated with essential detail, including Order name, tracking link, etc  * Visually compelling which boosts customer confidence. * Initiates a conversation if customers have queries. * Offers the option to up-sell other related products of the site Feedback Seeking WhatsApp Message --------------------------------- _**Scenario:**_  _Gathering Feedback/Reviews from customers will help them serve better. Setup automated Feedback/Review collection WhatsApp message to be sent once the order has been delivered and offer customers the option to submit feedback/review on WhatsApp.​_ Check out below two highly effective feedback WhatsApp templates created on the WATI platform. **What this template does well:** * Visually Compelling gets users to take action  * Offer three Call to action buttons and provide different responses for each * Initiates a conversation if required  * Clearly defines the purpose of the message Special Occasion Broadcast Message ---------------------------------- _**Scenario:**_  _Special occasions are the time when people are in buying mode and sending them exclusive discount offers or other product updates can help to boost sales. ​_ You can set up your own custom WhatsApp message template to be sent on the WHATSTOOL platform and schedule it for a particular date to be sent to selected customers in one go. **​What this template does well:** * Create desire & build trust  * Includes Image in the message which helps in greater conversion * Can initiate a conversation if customers have queries   * Offers simple clickable action buttons in the message  * Multiple offers are displayed in one message without affecting visual appeal * Helps to generate extra sales Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ **​ ** **​** _**​**_ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Login (2022) – How to implement WhatsApp Login on your app? Author: Unknown Published: 2022-08-17 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/whatsapp-login-2022-how-to-implement-whatsapp-login-on-your-app/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-login-2022-how-to-implement-whatsapp-login-on-your-app-1660802944732-compressed.png) There are many third-party login systems now; the common ones are Facebook, Google and SMS. However, all of these may have flaws which could cause authentication errors and could cause problems.  Many times these login systems cause to trigger a third-party pop-up window which sometimes causes a connection session timeout, which is not ideal for security purposes. OTP-based logins are very popular. However, they face some common problems of OTPs not having a 100% delivery rate that may lead to login drop-offs. So what’s the best solution? Implementing WhatsApp Login ------------------------------ WhatsApp is used by over 2 billion users worldwide, and it has already been a much-preferred substitute for text messaging. Moreover, WhatsApp is reliable as it depends on internet networks, not cellular ones. The Whatsapp login authentication will make it easier for your mobile web users to log in without having to remember their passwords or enter their phone numbers or OTPs, giving them a seamless experience. What’s the need for WhatsApp Login? ----------------------------------- Millions of people endure the time-consuming login and authentication process each day. Users can currently log in by entering their mobile number, password, and OTP. As an alternative, they can sign in with their email or Facebook accounts. A younger generation of users who don’t have Facebook profiles also frequently use phone numbers to sign up for services, and they occasionally use an email other than for this purpose. What about mobile login through OTP verification? ------------------------------------------------- It’s typical for the app to send a verification code through SMS to the specified number when a phone number is used to sign in. After entering that code, the user can establish an account.  In a multi-factor authentication system, when a user’s account information is paired with an additional step for added protection, this procedure can also be utilized when logging in. Even though this procedure is simple to follow, SMS is not everyone’s preferred texting service, with WhatsApp being used by over 2 billion people.  Additionally, those without unlimited texting plans take care to minimize their usage of texting when possible. To counter the limitations of SMS verification, the WhatsApp software development kit can come in as a handy solution. Apps can offer to send consumers their verification code using WhatsApp rather than text messaging after WhatsApp is incorporated into an iOS or Android app.  This makes it a lot easier for customers to sign up and log into your app or websites using just their WhatsApp phone number. Login via WhatsApp Flow ----------------------- So the flow of how we can implement this login system to any login requesting web application is frictionless and very easy to understand. ![WhatsApp login flow](https://www.wati.io/wp-content/uploads/2021/01/Option-01-1024x621.png) So from the above flow, you can easily tell that:  **Step 1:** The Web Application requests a unique login token from its database/server.  **Step 2:** The unique token from the server is sent to the web application.  **Step 3:** A WhatsApp Message is triggered to the registered user’s WhatsApp number.  **Step 4:** The WhatsApp Message is then pushed from the user to the WATI server.  **Step 5:** The WATI server sends the message to the web application’s server for validation.  **Step 6:** Triggers the result back to the WATI server.  **Step 7:** The Result is carried on as a WhatsApp message to the user to tell them if the login is valid/invalid.  **Step 8:** Login is then successful.  Finally, this is how the validation works when there is login via WhatsApp, making the login system more user-friendly. ### Other benefits of implementing WhatsApp Login on your app? * No encryption issue, like Google or Facebook. * No waiting for OTP like in SMS. * Do not have to type in anything and is hassle-free. Instead of the traditional SMS OTP, **WhatsApp also has the feature where you can trigger an OTP message to authenticate customer login to your app.** Using WhatsApp OTP for login ---------------------------- You may wonder why should you migrate from SMS OTP authentication to WhatsApp OTP. Well, it all boils down to popularity. If you serve customers in India and Brazil where WhatsApp is very popular, it’s a complete no-brainer to migrate to WhatsApp OTP authentication since it’s the preferred messaging platform. Also since WhatsApp has over a 90% open rate, it would be ideal to switch all communication from SMS to WhatsApp to improve the user experience.  ### How safe is WhatsApp OTP login? Instant messaging services like WhatsApp have end-to-end encryption that prevents anyone outside the sender and recipient from reading the messages. Although traditional institutions like banks may not feel confident using WhatsApp for sending OTPs since they are third-party providers unlike SMS messaging services provided directly by telecommunications operators. About WhatsTool --------------- **WhatsTool** is WhatsApp’s Official API Partner. The WHATSTOOL Platform currently allows you to create a WhatsApp Chatbot without coding. You can use the drag-and-drop chatbot builder or create a chatbot using keywords through WHATSTOOL. To know more about WHATSTOOL, [visit the official website](https://business.whatstool.in/)**.** Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Chatbot For Business: Build A WhatsApp Bot In 5 Minutes Author: Unknown Published: 2022-08-17 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/whatsapp-chatbot-for-business-build-a-whatsapp-bot-in-5-minutes/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/whatsapp-chatbot-for-business-build-a-whatsapp-bot-in-5-minutes-1660802836321-compressed.png) Looking to boost your business or improve customer support experience using Chatbots? WhatsApp is a market leader with messaging channels. The opportunity to communicate seamlessly for sales and marketing using Chatbots is limitless.  Now that you’re aware of what you’re looking for. Let’s get started on how to build a chatbot. What is a WhatsApp chatbot? ------------------------------ WhatsApp Chatbot automates your sales and customer service. It engages with your audience 24 hours a day, 7 days a week, without human intervention. It’ll feel like you’re speaking with a natural person. Still, in reality, your audience will be conversing with a machine that will respond with a series of automatic responses. For example, using a WhatsApp chatbot, an eCommerce company can:  – Answer queries about its products and services. – Send payment, delivery, and refund notifications. – Distribute marketing information to increase sales. Why does your business need a WhatsApp chatbot? ----------------------------------------------- It’s easier to manage queries when you have a small base of customers. But as your business grows with more customers, you must have a chatbot that can engage with leads and customers 24/7.  Without a chatbot, it can be challenging to reply faster to any business or customer enquiries, and it’s not something your audience will like.   On the brighter side, here’s what you can expect by setting a WhatsApp chatbot in place.  1. Improve the sales efforts. 2. Offer better support and experience in clearing customer queries. 3. Setup automated replies outside business hours 4. Save money and time 5. Gather lead details 6. Integrate your chatbots with your existing CRMs like HubSpot, Shopify or ZoHo. 7. Recommend new products and services 8. Unlike humans, your chatbot can handle many queries at the same time. In short, if you want to scale your business on WhatsApp, you need to provide the experience of your website or store on WhatsApp.  For that, you will need a WhatsApp chatbot.  Now that you have learnt about the WhatsApp chatbot and its need let’s check out the key things you should be aware of before creating a WhatsApp chatbot. ### What is WhatsApp Business? WhatsApp Business is a solution developed by Facebook to help businesses build their presence on WhatsApp.  Being the best alternative to old SMS services, WhatsApp for businesses enables businesses to interact with their customers with chats, reminders, and confirmation texts on WhatsApp Itself.  There are two WhatsApp Business Solutions: 1. **WhatsApp Business App** 2. **[WhatsApp Business API](https://business.whatstool.in/)** WhatsApp Business includes capabilities that can help a small business meet its needs. On the flip side, it has limitations for a medium or large enterprise.  This is where the WhatsApp Business API may help you scale your marketing and sales operations. ### Getting WhatsApp chatbot with WhatsApp Business API No ordinary WhatsApp Number can have a chatbot enabled on it. WhatsApp doesn’t allow us to do that. The concept of the WhatsApp bot came into existence when Facebook launched WhatsApp Business API for businesses in 2018. WhatsApp Business API enables businesses to have their presence on WhatsApp and **[get a verified WhatsApp Business account.](https://business.whatstool.in/)**  With WhatsApp APIs, you can integrate your systems like WhatsApp bot, CRM, chat agents dashboard, etc., to automate sales and customer support.  [Click here to get your WhatsApp Business API.](https://business.whatstool.in/)​ If you want a WhatsApp chatbot, you must first get a WhatsApp Business API.   Now that we are clear with the prerequisites for creating a chatbot let’s quickly move on to what you came looking for. How To Create A WhatsApp Chatbot For Free? ------------------------------------------ Getting a WhatsApp chatbot up and running will depend on whether you’re using the free WhatsApp Business app or the **WhatsApp Business API.**  While free and relatively easy to configure, the app has its limitations. Building a WhatsApp bot with the business API opens up plenty more customer service, sales, and marketing opportunities, not to mention the possibility to customize your bots.   There are two ways to approach building a WhatsApp Chatbot. Coding the chatbot manually requires technical knowledge (obviously!!), which may be challenging to maneuver if you don’t have an in-house developer. Whereas with WHATSTOOL, we help you build a no-code WhatsApp chatbot that you can customize according to your messaging and business needs in under 5 minutes. 1. Code the Chatbot manually 2. Use a chatbot solution like **_WHATSTOOL_** that doesn’t require any coding knowledge ![hero screens 1](https://www.wati.io/wp-content/uploads/2021/02/hero_screens-1-768x267.png) Now, if you’d like to take the easy and quick route of creating a WhatsApp chatbot for your business, you must get a WhatsApp API-enabled business number with WhatsTool. Without it, you wouldn’t be able to build a chatbot. To get your WhatsApp business API, **click here.**  With WhatsApp API-enabled business number with WHATSTOOL, you get an entire dashboard with cool features like Contact Management, Chatbot Builder, API integrations, and much more.  With WHATSTOOL’s no-code chatbot builder, you can quickly build a chatbot to automate your support. You can also attach rich media and documents with your chatbot’s WhatsApp messages. Advantages of building a WhatsApp chatbot with WHATSTOOL -------------------------------------------------------- * The main advantage of WHATSTOOL is that you don’t need to be a programmer to build a WhatsApp Chatbot. You can directly create conversational blocks.  * You get important features like Default Action, Pre-made conversational flows to choose from.  * WhatsTool is an official WhatsApp APIs provider, so you’ll get all the latest features as early as possible.  Now that you learnt how to create a WhatsApp Chatbot for your business (new achievement unlocked), here’s something you should keep in mind to keep the conversation going seamless and smooth between your chatbot and audience. Designing your WhatsApp Chatbot’s Conversation ---------------------------------------------- When you build a WhatsApp bot for your WhatsApp Business account, it works as the first interactive face of your business. So, it is crucial to consider the most critical aspect, i.e. conversation design. **Conversation Design:** Conversation design is a process where you’ll build all the possible conversations your customer can have with your WhatsApp Bot. It is the core of your WhatsApp automation. Conversation design will help you identify the need of your customers and their ways of asking a single question. It is essential to know that users get frustrated when a Chatbot fails to deliver the correct answer. Therefore, the conversational design will help you boost UX and increase the percentage of queries your WhatsApp bot can answer successfully. **Build Multiple Chatbot Flows:** You’ve to consider that there will be multiple conversational flows to get the users to your end goals which would be to complete a purchase or fill the sign-up details page. With multiple chatbot flows, you can make your Conversational Design highly efficient to meet your end goal.  **Add Useful Fallbacks:** No chatbot can answer 100% of the queries.  Therefore, there would be moments when your WhatsApp chatbot will fail to resolve a question. This is called a Chatbot failure or Fallback. While designing a conversation, avoid using a very common fallback reply like ‘sorry! I can’t answer this for now.’ Try to make it more interactive. You can also show the main menu or sub-menu so the users can navigate to the desired thing.  **Be The Support, Not A Salesperson:** While designing the conversation, ensure that the chatbot is polite and sounds like an assistant. Please don’t over-market or brag too much about your products. Instead, show only helpful things to your customers when asked.  **Avoid Long texts:** How often would you read a long text on WhatsApp? The same things happen with your users. So keep your chatbot’s responses short and effective. If you wish to explain something in detail, attach a document or a media along with your short message.  **Add Call To Action In The Closing Messages:** We’ve been building a WhatsApp Chatbot for what? To get more business, to be precise. It is important to note that at the end of a conversation, the chatbot must ask the user to take action, such as ‘purchase now!’ or ‘Fill the details. _Conversation design aims to improve the UX of your WhatsApp Chatbot. A good UX will also help you build your brand value on WhatsApp._ ​Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Official Business Account (OBA) or how to get green badge Author: Unknown Published: 2022-07-09 Tags: crm, #whatstoolapi, #whatstool URL: https://blog.whatstool.business/official-business-account-oba-or-green-badge/ **Official Business Account applications rarely get approved.** --------------------------------------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/greentick-1659076437342-compressed.png) Only businesses with a large following and a very notable presence in social media and news get considered for a “green check-mark”. Apply for an OBA only if you’re sure that your business is notorious and impactful enough for Facebook’s requirements. If you want to apply for an Official Business Account you will need: * 2-factor verification enabled on the WhatsApp Client (For our hosted clients, we take care of this step) * Valid Facebook Business ID with verified business * A brand that doesn’t violate WhatsApp’s policies, especially its Commerce Policy * Reach Quality Tier 2. There might be other internal criteria or standards which is not publicly shared by WhatsApp. We also recommend the following to increase the chance of getting promoted: --------------------------------------------------------------------------- * It’s always good if there is some ad spend on Facebook. * You should have a large following on Facebook (and Instagram) which indicates brand awareness. Example: 10K+ likes/followers on your Facebook or Instagram pages. You can find more information on the [Official Facebook Documentation](https://developers.facebook.com/docs/whatsapp/guides/display-name#types). ### **Acceptance** We do not guarantee that any account will be promoted to an Official Business Account. The review process is conducted by the WhatsApp API Support Team and can take up to 7 days. **Successful** **applications** If your application is successful, the account will be upgraded automatically so there will be no further action required. **Unsuccessful applications** If your account is rejected, you may apply again in 3 months (this timeout is set by WhatsApp). WhatsApp does not give reasons for rejection so please do not ask us for this information. You can assume your account did not meet the criteria. You can attempt to improve your chances by adhering to the recommendations above and try again in the future. **Cost** The cost of an Official Business Account is outlined in the referral partner contract. WT Business **solutions can** grow your business with WhatsApp. [Learn More](https://business.whatstool.in/) ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-911-1659076317854-compressed.png) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How To Sync New WhatsApp Templates to CRM Platform? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-sync-new-whatsapp-templates-to-crm/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-sync-new-whatsapp-templates-to-crm-platform-1658909459545-compressed.png) 1\. Click on Go To CRM ![Click on Go To CRM](https://images.tango.us/public/screenshot_f5dc0a27-7d75-4bf5-82f9-2b739c5e88a7.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4856&fp-y=0.6825&fp-z=2.1638&w=1200&ar=2880%3A1452) 2\. Click on Channels --------------------- ![Click on Channels](https://images.tango.us/public/screenshot_159da8a9-fb91-426e-a598-2369e241d659.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1079&fp-y=0.3212&fp-z=3.9003&w=1200&ar=2880%3A1452) ### 3\. Click on Three Dots Beside Your Channel ![Click on Three Dots Beside Your Channel](https://images.tango.us/public/screenshot_e50c1e67-e8e9-4d1b-8935-d9ff0bfa14e8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9082&fp-y=0.4139&fp-z=3.1593&w=1200&ar=2880%3A1452) 4\. Click on Sync WhatsApp Template ----------------------------------- ![Click on Sync WhatsApp Template](https://images.tango.us/public/screenshot_a27b9266-3759-48de-b640-6f42c1c8ed26.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8976&fp-y=0.5565&fp-z=2.9063&w=1200&ar=2880%3A1452) Read Other Blogs -  [View](https://blog-business.whatstool.in/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How To Add WhatsApp Cloud API Channel in CRM? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-add-whatsapp-cloud-api-channel-in-crm-2/ ### 1\. Click on Go To CRM ---------------------- ![Click on Go To CRM](https://images.tango.us/public/screenshot_33c5ca75-90c7-4f7f-9a02-57b55fe59d99.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4856&fp-y=0.6935&fp-z=2.0645&w=1200&ar=2880%3A1452) 2\. Click on Channels --------------------- ![Click on Channels](https://images.tango.us/public/screenshot_a8e3c0bb-70d3-412a-af04-49842b73e816.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0865&fp-y=0.3140&fp-z=2.1145&w=1200&ar=2880%3A1452) ### 3\. Click on Add New Channel ![Click on Add New Channel](https://images.tango.us/public/screenshot_d3d70114-1515-494c-807e-aa92da79d058.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9052&fp-y=0.2407&fp-z=2.8216&w=1200&ar=2880%3A1452) ### 4\. Click on WhatsApp ![Click on WhatsApp](https://images.tango.us/public/screenshot_8a71be80-205f-4717-9949-d0ba6c727e3c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3747&fp-y=0.5455&fp-z=2.4795&w=1200&ar=2880%3A1452) ### 5\. Click on WhatsApp Cloud API ![Click on WhatsApp Cloud API](https://images.tango.us/public/screenshot_6f2fb9fe-0aae-4db8-a329-7849bec14a2b.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5378&fp-y=0.4828&fp-z=2.4795&w=1200&ar=2880%3A1452) ### 6\. Type “A Channel Name” ![Type "A Channel Name"](https://images.tango.us/public/screenshot_3065a47e-a51c-415a-b466-da85c3787555.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.2576&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 7\. Let’s Enter User Access Token ![Let's Enter User Access Token](https://images.tango.us/public/screenshot_64b0dfba-4e4f-4e63-b3d5-6463298cc1a7.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.3567&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 8\. Go to App Dashboard – Facebook for Developers ### 9\. Click on WhatsApp ![Click on WhatsApp](https://images.tango.us/public/screenshot_5b6b6212-6c0c-4802-ad13-e25e5593bc33.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.7782&fp-z=2.0112&w=1200&ar=2880%3A1452) ### 10\. Click on Getting Started ![Click on Getting Started](https://images.tango.us/public/screenshot_8629c4e2-6f6a-46ec-a0bb-d0a43ffbd81c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.8361&fp-z=2.0112&w=1200&ar=2880%3A1452) ### 11\. Copy the Temporary Access Token ![Copy the Temporary Access Token](https://images.tango.us/public/edited_image_6245d193-a0a4-4041-a8b9-01627bc13fa8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5042&fp-y=0.3845&fp-z=1.9538&w=1200&ar=2880%3A1452) ### 12\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 13\. Paste the selected text into the User Access Token ![Paste selected text into User Access Token](https://images.tango.us/public/screenshot_f0cd4d3c-807c-4d26-b9f3-519cfcb7c2ca.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.3567&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 14\. Let’s Copy the Phone Number ID & WABA ID ![Let's Copy the Phone Number ID & WABA ID](https://images.tango.us/public/screenshot_29aaf03a-28f0-4757-b849-46bed155d200.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.4559&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 15\. Go to App Dashboard – WhatsApp – Facebook for Developers ### 16\. Copy the Phone Number ID & WhatsApp Business Account ID ( WABA ID ) ![Copy the Phone Number ID & WhatsApp Business Account ID ( WABA ID )](https://images.tango.us/public/edited_image_2b4b5bf5-4866-43ad-96c3-d2c19c50df13.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 17\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 18\. Next let's Copy the APP ID & APP Secret ![Next Lets Copy the APP ID & APP Secret](https://images.tango.us/public/screenshot_ad19bc73-f39e-43f3-b5b6-62475866372d.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.5551&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 19\. Go to App Dashboard – WhatsApp – Facebook for Developers ### 20\. Click on Settings Dropdown Arrow ![Click on Settings Dropdown Arrow](https://images.tango.us/public/screenshot_2d3cea2f-aca4-4bc7-a327-4d6b388525f3.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.2369&fp-y=0.3040&fp-z=2.1102&w=1200&ar=2880%3A1452) ### 21\. Click on Basic ![Click on Basic](https://images.tango.us/public/screenshot_192ef265-7360-433a-a9da-964e209b0836.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.3526&fp-z=2.0112&w=1200&ar=2880%3A1452) ### 22\. Click on Show ![Click on Show](https://images.tango.us/public/edited_image_5399170d-a0b8-4141-b17e-361b076a1fa7.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5273&fp-y=0.5008&fp-z=1.0579&w=1200&ar=2880%3A1452) ### 23\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 24\. Paste The APP ID & Secret ![Paste The APP ID & Secret](https://images.tango.us/public/screenshot_f57f20d5-44b0-42c0-bfbd-669a9e0b1ec4.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.7534&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 25\. Click on Create Channel ![Click on Create Channel](https://images.tango.us/public/screenshot_d744147d-3ff4-4ed1-8795-df794763da04.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6182&fp-y=0.9101&fp-z=2.6301&w=1200&ar=2880%3A1452) ### 26\. You can see your token expiry here you need to update the user token again before the expiry ![You can see your token expiry here](https://images.tango.us/public/screenshot_8ef44de1-1e36-4ac9-a347-b710eda1172c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.7269&fp-y=0.4284&fp-z=2.6992&w=1200&ar=2880%3A1452) ### 27\. Click on three dots ![Click on three dots](https://images.tango.us/public/screenshot_84b2e99e-7a67-49f4-a2fd-086bfbb86329.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9401&fp-y=0.4139&fp-z=2.9180&w=1200&ar=2880%3A1452) ### 28\. Click on Set Webhook ![Click on Set Webhook](https://images.tango.us/public/screenshot_333b6bfd-0554-4a6c-ac4e-20b1be3b6ff8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8663&fp-y=0.5048&fp-z=2.9063&w=1200&ar=2880%3A1452) ### 29\. Go to App Dashboard – WhatsApp – Facebook for Developers ### 30\. Click on webhooks ![Click on webhooks](https://images.tango.us/public/screenshot_a21c34f5-8e22-4639-a6c7-5bf16e7bc2d8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.6391&fp-z=2.0112&w=1200&ar=2880%3A1452) ### 31\. Click on User ![Click on User](https://images.tango.us/public/screenshot_19b1bfc5-fc7f-44f5-aaa0-86211af6bd6a.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3134&fp-y=0.3154&fp-z=2.9779&w=1200&ar=2880%3A1452) ### 32\. Click on WhatsApp Business Account ![Click on WhatsApp Business Account](https://images.tango.us/public/screenshot_5a5b3414-9745-428a-b563-e6b9eebb75a5.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3733&fp-y=0.5482&fp-z=2.4283&w=1200&ar=2880%3A1452) ### 33\. Click on Subscribe to this object ![Click on Subscribe to this object](https://images.tango.us/public/screenshot_7d8d4114-0efa-43d5-a7e9-1c143af470e6.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6042&fp-y=0.4301&fp-z=2.3762&w=1200&ar=2880%3A1452) ### 34\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 35\. Click on the URL to copy it ![Click on URL to copy it](https://images.tango.us/public/screenshot_f4a2d152-e16b-420d-b137-67a52d423c64.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.5021&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 36\. Go to App Dashboard – Webhooks – Facebook for Developers ### 37\. Paste “the URL” into the input ![Paste "the URL" into input](https://images.tango.us/public/screenshot_f2b9b42b-87dd-4dfd-b3d4-d07cfdcf4a87.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.3843&fp-z=1.3008&w=1200&ar=2880%3A1452) ### 38\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 39\. Click on Verification Token to copy it ![Click on Verification Token to copy it](https://images.tango.us/public/screenshot_3787cf5f-5763-4534-b105-8d8c43e78802.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.6178&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 40\. Go to App Dashboard – Webhooks – Facebook for Developers ### 41\. Paste “the token” into the input ![Paste "the token" into input](https://images.tango.us/public/screenshot_f3ba6592-6593-43c5-9f58-373f6f7760da.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.4890&fp-z=1.3008&w=1200&ar=2880%3A1452) ### 42\. Click on Verify and save ![Click on Verify and save](https://images.tango.us/public/screenshot_381904f0-191a-47f1-bc2d-0461ee1e3523.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.7328&fp-y=0.5623&fp-z=3.0087&w=1200&ar=2880%3A1452) ### 43\. Click on Subscribe beside the messages option ![Click on Subscribe beside the messages option](https://images.tango.us/public/edited_image_0f18a497-2eea-491c-9436-a539d6d0cb2f.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 44\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 45\. Click on three dots ![Click on three dots](https://images.tango.us/public/screenshot_90aba84c-1f7c-44af-bffe-510d2b5eda20.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9401&fp-y=0.4139&fp-z=3.1593&w=1200&ar=2880%3A1452) ### 46\. Click on Fetch My Number ![Click on Fetch My Number](https://images.tango.us/public/screenshot_c92ca36b-d38e-41cf-91c0-c813c02647a6.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8979&fp-y=0.6012&fp-z=2.9063&w=1200&ar=2880%3A1452) ### 47\. verify your waba number ![verify your waba number](https://images.tango.us/public/screenshot_fa9f17a3-b476-4046-b299-f5d2bf667df1.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.6178&fp-z=1.6180&w=1200&ar=2880%3A1452) Read Other Blogs -   [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to signup for WhatsApp Cloud API? Here is a guide ! Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-signup-for-whatsapp-cloud-api/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-signup-for-whatsapp-cloud-1658909796587-compressed.png) 1. [Go to All Apps – Facebook for Developers](https://developers.facebook.com/apps/) 2\. Click on Create App ----------------------- ![Click on Create App](https://images.tango.us/public/screenshot_63f9d55e-7d37-4f9b-9ff8-a0bde0dd04ca.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9424&fp-y=0.2438&fp-z=3.0530&w=1200&ar=2880%3A1452) 3\. Click on Business --------------------- ![Click on Business](https://images.tango.us/public/screenshot_2bab2bc6-4300-4a9f-a32b-11fcfbcd80d9.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5708&fp-y=0.3140&fp-z=1.4386&w=1200&ar=2880%3A1452) ### 4\. Click on Next ![Click on Next](https://images.tango.us/public/screenshot_a0972ce5-35e1-4c70-9374-46dde6d35bed.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8161&fp-y=0.9201&fp-z=4.0000&w=1200&ar=2880%3A1452) ### 5\. Type “App Name” ![Type "App Name"](https://images.tango.us/public/screenshot_caf3f6cf-7d8c-4209-88f2-395b5ab6ce77.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5708&fp-y=0.2507&fp-z=1.4545&w=1200&ar=2880%3A1452) ### 6\. Select A Business Account ![Select A Business Account](https://images.tango.us/public/screenshot_ca7c7f0a-ed2b-40f5-ae46-af29f26657d1.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5625&fp-y=0.5262&fp-z=1.4545&w=1200&ar=2880%3A1452) ### 7\. Click on Create app ![Click on Create app](https://images.tango.us/public/screenshot_f4d5888e-1a82-42da-af9b-5d67b673acf6.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8026&fp-y=0.5978&fp-z=3.0530&w=1200&ar=2880%3A1452) ### 8\. Scroll Down To Webhooks & WhatsApp First Let’s Add The Webhook Product ![Scroll Down To Webhooks & WhatsApp](https://images.tango.us/public/screenshot_bcc1988e-1166-456b-8f18-11ad02cb798c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 9\. Click on Add Product ![Click on Add Product](https://images.tango.us/public/screenshot_54858313-000d-49b8-8085-0057ca27d204.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1714&fp-y=0.5875&fp-z=2.8887&w=1200&ar=2880%3A1452) ### 10\. Now Let’s add WhatsApp Product ![Now Let's add WhatsApp Product](https://images.tango.us/public/screenshot_8a966ec4-d24e-424f-8824-8f3963f02834.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 11\. Cloud API is LIVE with Test Number You can test the API & Integration Using the Test Credentials Or Also Proceed with Adding Your Own Number ![Cloud API is LIVE with Test Number](https://images.tango.us/public/screenshot_37c781e7-f46a-4026-96e5-f116a4246de2.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to Add Your Own Number in Whatsapp Cloud API? Author: Unknown Published: 2022-07-09 Tags: template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-add-your-own-number-in-whatsapp-cloud-api/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-add-your-own-number-in-whatsapp-cloud-api-1658910314993-compressed.png) 1\. Go to App – WhatsApp – Facebook for Developers -------------------------------------------------- 2\. Click on Add Phone Number ----------------------------- ![Click on Add Phone Number](https://images.tango.us/public/screenshot_e6a26140-fb5b-447e-af65-36627c93c449.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.7534&fp-y=0.7574&fp-z=2.0284&w=1200&ar=2880%3A1452) ### 3\. Fill in your details & Click on Next ![Fill your Details & Click on Next](https://images.tango.us/public/screenshot_5cb8ab22-b6f8-4262-9f0a-68eef92e9257.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5199&fp-y=0.5194&fp-z=1.0579&w=1200&ar=2880%3A1452) ### 4\. Type “Your Number” ![Type "Your Number"](https://images.tango.us/public/screenshot_773a5fdc-3116-429a-a39e-e31a48e0232e.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5583&fp-y=0.3871&fp-z=1.6000&w=1200&ar=2880%3A1452) ### 5\. Click on Next ![Click on Next](https://images.tango.us/public/screenshot_44b49ba3-85a1-4443-8069-33026f50e234.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 6\. Fill the OTP & Click on Next ![Fill the OTP & Click on Next](https://images.tango.us/public/screenshot_b56a2a8b-8b2a-4f5d-ad8f-66c509c9e68d.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 7\. It is Fine, If you see an Error in Bottom RED WhatsApp Takes Approx 48 hours to Approve your Name, Before that the WABA is not Activated by WhatsApp. So kindly select your number after a day / two on the same page if the error does not mean your waba is Active. ![It is Fine,If you see a Error in Bottom RED](https://images.tango.us/public/screenshot_005f0b49-937d-4288-88e9-7ac1a15bf9a7.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to Generate JSON For Templates? In Whatstool Bussiness Author: Unknown Published: 2022-07-09 Tags: template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-generate-json-for-templates/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-generate-json-for-templates-1658910665970-compressed.png) 1\. Go To WABA Platform ----------------------- ![Go To WABA Platform](https://images.tango.us/public/edited_image_39ec3c96-6a2e-46d3-b90d-725fb42f3b18?fm=png&crop=focalpoint&fit=crop&fp-x=0.2832&fp-y=0.5496&fp-z=1.6205&w=1200&ar=2880%3A1452) 2\. Click on View Icon ---------------------- ![Click on View Icon](https://images.tango.us/public/screenshot_e7980727-391a-438f-8948-f2bba830181e?fm=png&crop=focalpoint&fit=crop&fp-x=0.9000&fp-y=0.5971&fp-z=3.0025&w=1200&ar=2880%3A1452) ### 3\. Click on Templates ![Click on Templates](https://images.tango.us/public/screenshot_bc36ccda-128e-425f-8430-75564c19c91d?fm=png&crop=focalpoint&fit=crop&fp-x=0.4337&fp-y=0.3636&fp-z=2.6716&w=1200&ar=2880%3A1452) ### 4\. Click on {…} ![Click on {...}](https://images.tango.us/public/screenshot_775b6d49-9a9e-4b76-9ab3-d6fec0317a19?fm=png&crop=focalpoint&fit=crop&fp-x=0.8323&fp-y=0.5028&fp-z=2.8718&w=1200&ar=2880%3A1452) ### 5\. View & Copy JSON Remember to update the receiver number with country code and variables text. ![View & Copy JSON](https://images.tango.us/public/edited_image_db7c5e53-c346-4c6c-9eea-ada10d16458e?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to Create Templates For WhatsApp Business API? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-create-templates-for-whatsapp-business-api/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-create-templates-for-whatsapp-business-api-1658921648219-compressed.png) 1\. Go To WABA Platform ----------------------- ![Go To WABA Platform](https://images.tango.us/public/screenshot_5a6b3c46-467f-4ad9-bd6e-1a5a668cf492?fm=png&crop=focalpoint&fit=crop&fp-x=0.4432&fp-y=0.5436&fp-z=1.1638&w=1200&ar=2880%3A1452) 2\. Click on View ----------------- ![Click on View](https://images.tango.us/public/screenshot_d46f7de2-b016-4eff-a5fb-cd7fb0271c3e?fm=png&crop=focalpoint&fit=crop&fp-x=0.9000&fp-y=0.5971&fp-z=3.0025&w=1200&ar=2880%3A1452) ### 3\. Click on Templates ![Click on Templates](https://images.tango.us/public/screenshot_2bea4896-a122-4544-a3e8-f50f394aee61?fm=png&crop=focalpoint&fit=crop&fp-x=0.4337&fp-y=0.3636&fp-z=2.6716&w=1200&ar=2880%3A1452) ### 4\. Click on Create Template ![Click on Create Template](https://images.tango.us/public/screenshot_2540fcbb-8b18-4294-bf55-d5fca5f88fe1?fm=png&crop=focalpoint&fit=crop&fp-x=0.7625&fp-y=0.4731&fp-z=2.8271&w=1200&ar=2880%3A1452) ### 5\. Write An Appropriate “Template Name” ![Write An Appropriate "Template Name"](https://images.tango.us/public/screenshot_6b1bea87-8e5d-4f2b-8685-ccc92d950da3?fm=png&crop=focalpoint&fit=crop&fp-x=0.3649&fp-y=0.4904&fp-z=1.7933&w=1200&ar=2880%3A1452) ### 6\. Select An Appropriate Template Category ![Select An Appropriate Template Category](https://images.tango.us/public/screenshot_09c6b281-ba7f-41cb-b524-0f4c4a1fe95b?fm=png&crop=focalpoint&fit=crop&fp-x=0.6337&fp-y=0.4904&fp-z=2.0196&w=1200&ar=2880%3A1452) ### 7\. Select Your Template Content Language ![Select Your Template Content Language](https://images.tango.us/public/screenshot_e13fc031-2062-48d4-9928-7f31b39dcc5d?fm=png&crop=focalpoint&fit=crop&fp-x=0.4865&fp-y=0.6054&fp-z=1.3223&w=1200&ar=2880%3A1452) ### 8\. Select Header Type You can have No Header Or Any One of the Following -> Text / Image / Video / Document  ( Kindly Note This is Only the Header and It is an Option. You, Will, Have the Option To Write body text separately ) ![Select Header Type](https://images.tango.us/public/edited_image_4fc14e1e-14e2-4f7b-ab94-daf98c80cf65?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 9\. Click On Body & Start Typing Your Template Body Text ![Click On Body & Start Typing Your Template Body Text](https://images.tango.us/public/edited_image_22313c16-eebb-47f7-bcf1-59fdb662e673?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.5152&fp-z=1.3091&w=1200&ar=2880%3A1452) ### 10\. Click on < > To Add a Variable You can have multiple variables in 1 Template **Single Variable –** Hi {{1}} Creating a Text Template **Multiple Variables –**  Hi {{1}} Creating a Text Template. Would You Be Interested in our Product {{2}} ![](https://images.tango.us/public/screenshot_1a2ea334-fda7-4767-9189-d7b75d9f1bba?fm=png&crop=focalpoint&fit=crop&fp-x=0.7115&fp-y=0.6391&fp-z=2.9536&w=1200&ar=2880%3A1452) To Add a Variable" style="box-sizing: border-box; border-style: none; max-width: 100%; height: auto; display: inline-block; vertical-align: middle; transition: opacity 1s ease 0s; opacity: 1;"> ### 11\. Click On Generate Example Field ![Click On Generate Example Field](https://images.tango.us/public/edited_image_66346277-57b6-4e8b-ad43-817cc685e87b?fm=png&crop=focalpoint&fit=crop&fp-x=0.3545&fp-y=0.7384&fp-z=3.2101&w=1200&ar=2880%3A1452) ### 12\. Type Examples For All Your Variables. ![Type Examples For All Your Variables.](https://images.tango.us/public/screenshot_badc030d-83f8-42de-a975-5a82d4cf62e1?fm=png&crop=focalpoint&fit=crop&fp-x=0.2977&fp-y=0.7700&fp-z=2.3626&w=1200&ar=2880%3A1452) ### 13\. Click on Next Step ![Click on Next Step](https://images.tango.us/public/screenshot_87a83071-5af5-4935-be60-a4d84c362f4e?fm=png&crop=focalpoint&fit=crop&fp-x=0.7234&fp-y=0.8327&fp-z=3.0000&w=1200&ar=2880%3A1452) ### 14\. Select Your Footer Type You can decide to have a Text-Based Footer Footer Text Is Shown in Grey Colour in Small Font Size in WhatsApp Message. ![Select Your Footer Type](https://images.tango.us/public/screenshot_0a20381f-8aa0-4ff9-aaba-7fcf4940716e?fm=png&crop=focalpoint&fit=crop&fp-x=0.2939&fp-y=0.4921&fp-z=3.1119&w=1200&ar=2880%3A1452) ### 15\. Select Your Button Type There are 2 types Of Buttons 1) Quick Reply Buttons:- when the customer clicks on it they send a predefined text as a WhatsApp Message To Us. You can have up to 3 Quick Reply Buttons 2) Call To Action Buttons:- You can have 1 Link & 1 Call Button ![Select Your Button Type](https://images.tango.us/public/screenshot_5472946d-21d7-451e-8f95-f2385eb4dbb7?fm=png&crop=focalpoint&fit=crop&fp-x=0.2939&fp-y=0.4831&fp-z=3.1119&w=1200&ar=2880%3A1452) ### 16\. For Quick Reply Buttons Up to 20 Characters Are Allowed in Each Button. You can have 1 / 2 / 3 Buttons ( Min 1 – Max 3 ) ![For Quick Reply Buttons](https://images.tango.us/public/screenshot_6a054313-fdef-432f-884e-b009b432af7a?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 17\. For Call To Action Buttons You Can have up to 2 Buttons 1st Button can be a URL 2nd Button can be Called to a Phone Number We cannot have 2 Urls / 2 Phone Number Buttons It will be 1 Each or any 1 ![For Call To Action Buttons](https://images.tango.us/public/screenshot_ed201e17-728a-4077-a05d-4de7e02d08ea?fm=png&crop=focalpoint&fit=crop&fp-x=0.2800&fp-y=0.6908&fp-z=2.5783&w=1200&ar=2880%3A1452) ### 18\. For Fixed URL Simply Type Your Url in Both URL and URL Example Field ![For Fixed URL Simply Type Your Url in Both URL and URL Example Field](https://images.tango.us/public/screenshot_94476094-3f1b-48aa-a7d0-59dfdb606096?fm=png&crop=focalpoint&fit=crop&fp-x=0.6613&fp-y=0.6219&fp-z=2.4721&w=1200&ar=2880%3A1452) ### 19\. For Variable URL For Variable URL Type your URL with Variable in end {{1}} and in example Field Write the Example as Shown in Next Step ![For Variable URL](https://images.tango.us/public/screenshot_cbef8a90-bb96-4ac8-8147-b3a6f8cadb92?fm=png&crop=focalpoint&fit=crop&fp-x=0.5269&fp-y=0.6219&fp-z=2.3170&w=1200&ar=2880%3A1452) ### 20\. Example Should Contain A Full URL ![Example Should Contain A Full URL](https://images.tango.us/public/screenshot_66e46311-8318-4439-811c-3ea134aebf9f?fm=png&crop=focalpoint&fit=crop&fp-x=0.6613&fp-y=0.6219&fp-z=2.4721&w=1200&ar=2880%3A1452) ### 21\. You Can Also Choose to Have NO Buttons ![You Can Also Choose to Have NO Buttons](https://images.tango.us/public/screenshot_d437389e-b7fe-4769-aa49-c774ca03849b?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 22\. Preview Your Template ![Preview Your Template](https://images.tango.us/public/screenshot_0cf58277-b2fd-4292-b33d-5fe67b1dd225?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 23\. Click on Submit For Approval WhatsApp Takes Between 2 – 48 Hours For Templates Approval ![Click on Submit For Approval](https://images.tango.us/public/screenshot_8c3ab0bb-d7fc-4990-aa18-c8f808f0cc8b?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.6419&fp-z=2.2930&w=1200&ar=2880%3A1452) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to Set Webhook URL For Your WhatsApp Business API? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-set-webhook-url-for-your-whatsapp-business-api/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-set-webhook-url-for-your-whatsapp-business-api-1658921700225-compressed.png) 1\. Go To WABA Platform ----------------------- ![Go To WABA Platform](https://images.tango.us/public/edited_image_c367a0c9-ba11-4346-be64-bff5d7403c09?fm=png&crop=focalpoint&fit=crop&fp-x=0.2832&fp-y=0.6660&fp-z=2.1638&w=1200&ar=2880%3A1452) 2\. Click on View ----------------- ![Click on View](https://images.tango.us/public/screenshot_7ee57666-1625-4db8-bf11-f426a39fbc85?fm=png&crop=focalpoint&fit=crop&fp-x=0.9000&fp-y=0.5971&fp-z=3.0025&w=1200&ar=2880%3A1452) ### 3\. Click on Webhooks ![Click on Webhooks](https://images.tango.us/public/screenshot_10b240c0-525d-4b22-a878-bbf823db7532?fm=png&crop=focalpoint&fit=crop&fp-x=0.6012&fp-y=0.3636&fp-z=2.6741&w=1200&ar=2880%3A1452) ### 4\. Click on Add Webhook ![Click on Add Webhook](https://images.tango.us/public/screenshot_d6cfb37d-dd92-4af7-a86f-c8a888267cd0?fm=png&crop=focalpoint&fit=crop&fp-x=0.9014&fp-y=0.4618&fp-z=2.8216&w=1200&ar=2880%3A1452) ### 5\. Type Webhook Name & URL and Click on Add Webhook ![Type Webhook Name & URL and Click on Add Webhook](https://images.tango.us/public/screenshot_985e9ea5-5bd4-4395-b554-412aa1962371?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.5744&fp-z=1.6180&w=1200&ar=2880%3A1452) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to Know Your WABA Wallet Balance & Check For Conversations Charged? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-know-your-waba-wallet-balance-and-check-for-conversations-charged/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-know-your-waba-wallet-balance-and-check-for-conversations-charged-1658921809401-compressed.png) 1\. Go To WABA Platform ----------------------- ![Go To WABA Platform](https://images.tango.us/public/screenshot_512b1527-5830-465c-b219-db7d7701359e?fm=png&crop=focalpoint&fit=crop&fp-x=0.2832&fp-y=0.6660&fp-z=2.1638&w=1200&ar=2880%3A1452) 2\. Click on View ----------------- ![Click on View](https://images.tango.us/public/screenshot_d0010c59-1234-4fff-8332-007e471e23c2?fm=png&crop=focalpoint&fit=crop&fp-x=0.9000&fp-y=0.5971&fp-z=3.0025&w=1200&ar=2880%3A1452) ### 3\. Here you can see Your WABA Balance ![Here you can see Your WABA Balance](https://images.tango.us/public/screenshot_465c76e0-8317-45b7-bf41-d252c7e817a0?fm=png&crop=focalpoint&fit=crop&fp-x=0.6229&fp-y=0.4176&fp-z=1.2734&w=1200&ar=2880%3A1452) ### 4\. Click on Conversations ![Click on Conversations](https://images.tango.us/public/screenshot_17b10e4b-40bc-457d-a61b-4e84f9408d5e?fm=png&crop=focalpoint&fit=crop&fp-x=0.5179&fp-y=0.3636&fp-z=2.5419&w=1200&ar=2880%3A1452) ### 5\. Here you can see all your conversations ( Free / Paid ) ![Here you can see all your conversations ( Free / Paid )](https://images.tango.us/public/edited_image_dd619021-4d4b-4f9c-8ad7-187c497c2397?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How To Update WhatsApp Business Profile For Your WABA? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-update-whatsapp-business-profile-set-dp-and-details-for-your-waba/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-update-whatsapp-business-profile-set-dp-and-details-for-your-waba-1658921875631-compressed.png) 1\. Go To WABA Platform ----------------------- ![Go To WABA Platform](https://images.tango.us/public/screenshot_8812b5a1-8724-4c4e-9b7c-426b8bd92e8c?fm=png&crop=focalpoint&fit=crop&fp-x=0.2832&fp-y=0.6660&fp-z=2.1638&w=1200&ar=2880%3A1452) 2\. Click on View ----------------- ![Click on View](https://images.tango.us/public/screenshot_fc226557-a774-457a-af88-e5802864b74d?fm=png&crop=focalpoint&fit=crop&fp-x=0.9000&fp-y=0.5971&fp-z=3.0025&w=1200&ar=2880%3A1452) ### 3\. Click on Business Profile ![Click on Business Profile](https://images.tango.us/public/screenshot_0f95ec8e-3e66-4213-9fc0-37d6f2e5bef1?fm=png&crop=focalpoint&fit=crop&fp-x=0.3477&fp-y=0.3636&fp-z=2.5153&w=1200&ar=2880%3A1452) ### 4\. Click on the Image Icon to Upload An Image ( 500 px x 500 px is the suggested size from WhatsApp ) ![Click on the Image Icon to Upload An Image](https://images.tango.us/public/screenshot_fa9a64c2-aea0-4228-a7c6-117eec66ad54?fm=png&crop=focalpoint&fit=crop&w=1200&ar=2880%3A1452) ### 5\. Enter Your Details & Click Update ![Enter Your Details & Click Update](https://images.tango.us/public/screenshot_a1425a50-c8c5-4a93-a895-f1988aeda80e?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How To Get Your API Key & Domain For WhatsApp Business API? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-get-your-api-key-and-domain-for-whatsapp-business-api/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-get-api-key-and-domain-for-whatsapp-channel-1658922225857-compressed.png) 1\. Go To WABA Platform ----------------------- ![Go To WABA Platform](https://images.tango.us/public/screenshot_2869080e-d4d9-4027-b706-1ac2678eecb2?fm=png&crop=focalpoint&fit=crop&fp-x=0.2832&fp-y=0.6660&fp-z=2.1638&w=1200&ar=2880%3A1452) 2\. Click on Copy Icon ---------------------- ![Click on Copy Icon](https://images.tango.us/public/screenshot_d5770e3c-7672-4bd6-afa5-f9d8ca422d73?fm=png&crop=focalpoint&fit=crop&fp-x=0.5177&fp-y=0.5947&fp-z=3.0338&w=1200&ar=2880%3A1452) ### 3\. Click on API Key to Copy It ![Click on API Key to Copy It](https://images.tango.us/public/screenshot_5b13bfdf-8a65-4bd0-b9b9-1e621ee80791?fm=png&crop=focalpoint&fit=crop&fp-x=0.6167&fp-y=0.6453&fp-z=2.1951&w=1200&ar=2880%3A1452) ### 4\. Click on API URL / DOMAIN to Copy It ![Click on API URL / DOMAIN to Copy It](https://images.tango.us/public/screenshot_34db2770-0822-4b62-b1cc-b404c43217ce?fm=png&crop=focalpoint&fit=crop&fp-x=0.6167&fp-y=0.7445&fp-z=2.1951&w=1200&ar=2880%3A1452) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to share WABA with your Customer / Sub Account? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-share-waba-with-your-customer-sub-account/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-share-waba-with-your-customer-sub-account-1658922278497-compressed.png) 1\. Click on Go To WABA ----------------------- ![Click on Go To WABA](https://images.tango.us/public/screenshot_ea2102c0-0343-4e50-a0bb-e2bdf357c96a.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.2832&fp-y=0.6825&fp-z=2.1638&w=1200&ar=2880%3A1452) 2\. Click on Action dots for a WABA ----------------------------------- ![Click on Action dots for a WABA](https://images.tango.us/public/screenshot_6860f990-2a5b-434d-892d-cc152d12cf1a.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8650&fp-y=0.6547&fp-z=3.1644&w=1200&ar=2880%3A1452) ### 3\. Click on Share WABA ![Click on Share WABA](https://images.tango.us/public/screenshot_37ebe578-40a9-4ec6-b72e-cfacf87cb7fa.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9047&fp-y=0.7652&fp-z=3.8928&w=1200&ar=2880%3A1452) ### 4\. Type the Full Email ID of your Customer Note:- First the customer should register / signup from your website, and verify the email received. Only after that, you can share the waba with him. ![Type Full Email ID of your Customer](https://images.tango.us/public/screenshot_81cc3603-29d8-4462-abd1-20c14d9023c4.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4311&fp-y=0.3857&fp-z=2.1445&w=1200&ar=2880%3A1452) ### 5\. Select the Share Type You can share products with Customers with 2 types 1) Revocable 2) Irrevocable Revocable can be Revoked / Taken Back Irrevocable can never be taken back! ![Select the Share Type](https://images.tango.us/public/edited_image_9544b5d5-4e3d-4f18-a9b0-55ff28d7aacf.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5061&fp-y=0.4874&fp-z=2.0000&w=1200&ar=2880%3A1452) ### 6\. Set An Expiry Date – Only For Revocable For Revocable Share, You can set an Expiry Date for your Customer. Kindly Note:- You cannot Revoke / Take Back the WABA from the customer before the end of the Expiry Date! ![Set An Expiry Date – Only For Revocable](https://images.tango.us/public/edited_image_fa627323-9ad2-4e8f-83d5-9d09147e8c41.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4877&fp-y=0.5176&fp-z=2.0000&w=1200&ar=2880%3A1452) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Get Started With WhatsApp Cloud API & Team Inbox Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/get-started-with-whatsapp-cloud-api-and-team-inbox/ A Step by Step Guide on how you can signup for WhatsApp Cloud API & use it for free with Our CRM. **1\. Step Sign up for WhatsApp Cloud API** ---------------------------------------------- ### 1. [Go to All Apps – Facebook for Developers](https://developers.facebook.com/apps/) ### 2\. Click on Create App ![Click on Create App](https://images.tango.us/public/screenshot_63f9d55e-7d37-4f9b-9ff8-a0bde0dd04ca.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9424&fp-y=0.2438&fp-z=3.0530&w=1200&ar=2880%3A1452) ### 3\. Click on Business ![Click on Business](https://images.tango.us/public/screenshot_2bab2bc6-4300-4a9f-a32b-11fcfbcd80d9.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5708&fp-y=0.3140&fp-z=1.4386&w=1200&ar=2880%3A1452) ### 4\. Click on Next ![Click on Next](https://images.tango.us/public/screenshot_a0972ce5-35e1-4c70-9374-46dde6d35bed.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8161&fp-y=0.9201&fp-z=4.0000&w=1200&ar=2880%3A1452) ### 5\. Type “App Name” ![Type "App Name"](https://images.tango.us/public/screenshot_caf3f6cf-7d8c-4209-88f2-395b5ab6ce77.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5708&fp-y=0.2507&fp-z=1.4545&w=1200&ar=2880%3A1452) ### 6\. Select A Business Account ![Select A Business Account](https://images.tango.us/public/screenshot_ca7c7f0a-ed2b-40f5-ae46-af29f26657d1.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5625&fp-y=0.5262&fp-z=1.4545&w=1200&ar=2880%3A1452) ### 7\. Click on Create app ![Click on Create app](https://images.tango.us/public/screenshot_f4d5888e-1a82-42da-af9b-5d67b673acf6.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8026&fp-y=0.5978&fp-z=3.0530&w=1200&ar=2880%3A1452) ### 8\. Scroll Down To Webhooks & WhatsApp First Let’s Add The Webhook Product ![Scroll Down To Webhooks & WhatsApp](https://images.tango.us/public/screenshot_bcc1988e-1166-456b-8f18-11ad02cb798c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 9\. Click on Add Product ![Click on Add Product](https://images.tango.us/public/screenshot_54858313-000d-49b8-8085-0057ca27d204.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1714&fp-y=0.5875&fp-z=2.8887&w=1200&ar=2880%3A1452) ### 10\. Now Let’s add WhatsApp Product ![Now Let's add WhatsApp Product](https://images.tango.us/public/screenshot_8a966ec4-d24e-424f-8824-8f3963f02834.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 11\. Cloud API is LIVE with Test Number You can test the API & Integration Using the Test Credentials Or Also Proceed with Adding Your Own Number ![Cloud API is LIVE with Test Number](https://images.tango.us/public/screenshot_37c781e7-f46a-4026-96e5-f116a4246de2.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) **2.  Add Your Own Number In WhatsApp Cloud API** ---------------------------------------------------- ### 1\. Go to App – WhatsApp – Facebook for Developers ### 2\. Click on Add Phone Number ![Click on Add Phone Number](https://images.tango.us/public/screenshot_e6a26140-fb5b-447e-af65-36627c93c449.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.7534&fp-y=0.7574&fp-z=2.0284&w=1200&ar=2880%3A1452) ### 3\. Fill in your details & Click on Next ![Fill your Details & Click on Next](https://images.tango.us/public/screenshot_5cb8ab22-b6f8-4262-9f0a-68eef92e9257.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5199&fp-y=0.5194&fp-z=1.0579&w=1200&ar=2880%3A1452) ### 4\. Type “Your Number” ![Type "Your Number"](https://images.tango.us/public/screenshot_773a5fdc-3116-429a-a39e-e31a48e0232e.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5583&fp-y=0.3871&fp-z=1.6000&w=1200&ar=2880%3A1452) ### 5\. Click on Next ![Click on Next](https://images.tango.us/public/screenshot_44b49ba3-85a1-4443-8069-33026f50e234.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 6\. Fill the OTP & Click on Next ![Fill the OTP & Click on Next](https://images.tango.us/public/screenshot_b56a2a8b-8b2a-4f5d-ad8f-66c509c9e68d.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 7\. It is Fine, If you see an Error in Bottom RED WhatsApp Takes Approx 48 hours to Approve your Name, Before that the WABA is not Activated by WhatsApp. So kindly select your number after a day / two on the same page if the error does not mean your waba is Active. ![It is Fine,If you see a Error in Bottom RED](https://images.tango.us/public/screenshot_005f0b49-937d-4288-88e9-7ac1a15bf9a7.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) **​** **3\. Add WhatApp Cloud API Channel In CRM** ----------------------------------------------- ### 1\. Click on Go To CRM ![Click on Go To CRM](https://images.tango.us/public/screenshot_33c5ca75-90c7-4f7f-9a02-57b55fe59d99.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4856&fp-y=0.6935&fp-z=2.0645&w=1200&ar=2880%3A1452) ### 2\. Click on Channels ![Click on Channels](https://images.tango.us/public/screenshot_a8e3c0bb-70d3-412a-af04-49842b73e816.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0865&fp-y=0.3140&fp-z=2.1145&w=1200&ar=2880%3A1452) ### 3\. Click on Add New Channel ![Click on Add New Channel](https://images.tango.us/public/screenshot_d3d70114-1515-494c-807e-aa92da79d058.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9052&fp-y=0.2407&fp-z=2.8216&w=1200&ar=2880%3A1452) ### 4\. Click on WhatsApp ![Click on WhatsApp](https://images.tango.us/public/screenshot_8a71be80-205f-4717-9949-d0ba6c727e3c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3747&fp-y=0.5455&fp-z=2.4795&w=1200&ar=2880%3A1452) ### 5\. Click on WhatsApp Cloud API ![Click on WhatsApp Cloud API](https://images.tango.us/public/screenshot_6f2fb9fe-0aae-4db8-a329-7849bec14a2b.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5378&fp-y=0.4828&fp-z=2.4795&w=1200&ar=2880%3A1452) ### 6\. Type “A Channel Name” ![Type "A Channel Name"](https://images.tango.us/public/screenshot_3065a47e-a51c-415a-b466-da85c3787555.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.2576&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 7\. Let’s Enter User Access Token ![Let's Enter User Access Token](https://images.tango.us/public/screenshot_64b0dfba-4e4f-4e63-b3d5-6463298cc1a7.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.3567&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 8\. Go to App Dashboard – Facebook for Developers ### 9\. Click on WhatsApp ![Click on WhatsApp](https://images.tango.us/public/screenshot_5b6b6212-6c0c-4802-ad13-e25e5593bc33.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.7782&fp-z=2.0112&w=1200&ar=2880%3A1452) ### 10\. Click on Getting Started ![Click on Getting Started](https://images.tango.us/public/screenshot_8629c4e2-6f6a-46ec-a0bb-d0a43ffbd81c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.8361&fp-z=2.0112&w=1200&ar=2880%3A1452) ### 11\. Copy the Temporary Access Token ![Copy the Temporary Access Token](https://images.tango.us/public/edited_image_6245d193-a0a4-4041-a8b9-01627bc13fa8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5042&fp-y=0.3845&fp-z=1.9538&w=1200&ar=2880%3A1452) ### 12\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 13\. Paste the selected text into the User Access Token ![Paste selected text into User Access Token](https://images.tango.us/public/screenshot_f0cd4d3c-807c-4d26-b9f3-519cfcb7c2ca.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.3567&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 14\. Let’s Copy the Phone Number ID & WABA ID ![Let's Copy the Phone Number ID & WABA ID](https://images.tango.us/public/screenshot_29aaf03a-28f0-4757-b849-46bed155d200.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.4559&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 15\. Go to App Dashboard – WhatsApp – Facebook for Developers ### 16\. Copy the Phone Number ID & WhatsApp Business Account ID ( WABA ID ) ![Copy the Phone Number ID & WhatsApp Business Account ID ( WABA ID )](https://images.tango.us/public/edited_image_2b4b5bf5-4866-43ad-96c3-d2c19c50df13.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 17\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 18\. Next let's Copy the APP ID & APP Secret ![Next Lets Copy the APP ID & APP Secret](https://images.tango.us/public/screenshot_ad19bc73-f39e-43f3-b5b6-62475866372d.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.5551&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 19\. Go to App Dashboard – WhatsApp – Facebook for Developers ### 20\. Click on Settings Dropdown Arrow ![Click on Settings Dropdown Arrow](https://images.tango.us/public/screenshot_2d3cea2f-aca4-4bc7-a327-4d6b388525f3.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.2369&fp-y=0.3040&fp-z=2.1102&w=1200&ar=2880%3A1452) ### 21\. Click on Basic ![Click on Basic](https://images.tango.us/public/screenshot_192ef265-7360-433a-a9da-964e209b0836.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.3526&fp-z=2.0112&w=1200&ar=2880%3A1452) ### 22\. Click on Show ![Click on Show](https://images.tango.us/public/edited_image_5399170d-a0b8-4141-b17e-361b076a1fa7.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5273&fp-y=0.5008&fp-z=1.0579&w=1200&ar=2880%3A1452) ### 23\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 24\. Paste The APP ID & Secret ![Paste The APP ID & Secret](https://images.tango.us/public/screenshot_f57f20d5-44b0-42c0-bfbd-669a9e0b1ec4.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.7534&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 25\. Click on Create Channel ![Click on Create Channel](https://images.tango.us/public/screenshot_d744147d-3ff4-4ed1-8795-df794763da04.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6182&fp-y=0.9101&fp-z=2.6301&w=1200&ar=2880%3A1452) ### 26\. You can see your token expiry here you need to update the user token again before the expiry ![You can see your token expiry here](https://images.tango.us/public/screenshot_8ef44de1-1e36-4ac9-a347-b710eda1172c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.7269&fp-y=0.4284&fp-z=2.6992&w=1200&ar=2880%3A1452) ### 27\. Click on three dots ![Click on three dots](https://images.tango.us/public/screenshot_84b2e99e-7a67-49f4-a2fd-086bfbb86329.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9401&fp-y=0.4139&fp-z=2.9180&w=1200&ar=2880%3A1452) ### 28\. Click on Set Webhook ![Click on Set Webhook](https://images.tango.us/public/screenshot_333b6bfd-0554-4a6c-ac4e-20b1be3b6ff8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8663&fp-y=0.5048&fp-z=2.9063&w=1200&ar=2880%3A1452) ### 29\. Go to App Dashboard – WhatsApp – Facebook for Developers ### 30\. Click on webhooks ![Click on webhooks](https://images.tango.us/public/screenshot_a21c34f5-8e22-4639-a6c7-5bf16e7bc2d8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.6391&fp-z=2.0112&w=1200&ar=2880%3A1452) ### 31\. Click on User ![Click on User](https://images.tango.us/public/screenshot_19b1bfc5-fc7f-44f5-aaa0-86211af6bd6a.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3134&fp-y=0.3154&fp-z=2.9779&w=1200&ar=2880%3A1452) ### 32\. Click on WhatsApp Business Account ![Click on WhatsApp Business Account](https://images.tango.us/public/screenshot_5a5b3414-9745-428a-b563-e6b9eebb75a5.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3733&fp-y=0.5482&fp-z=2.4283&w=1200&ar=2880%3A1452) ### 33\. Click on Subscribe to this object ![Click on Subscribe to this object](https://images.tango.us/public/screenshot_7d8d4114-0efa-43d5-a7e9-1c143af470e6.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6042&fp-y=0.4301&fp-z=2.3762&w=1200&ar=2880%3A1452) ### 34\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 35\. Click on the URL to copy it ![Click on URL to copy it](https://images.tango.us/public/screenshot_f4a2d152-e16b-420d-b137-67a52d423c64.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.5021&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 36\. Go to App Dashboard – Webhooks – Facebook for Developers ### 37\. Paste “the URL” into the input ![Paste "the URL" into input](https://images.tango.us/public/screenshot_f2b9b42b-87dd-4dfd-b3d4-d07cfdcf4a87.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.3843&fp-z=1.3008&w=1200&ar=2880%3A1452) ### 38\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 39\. Click on Verification Token to copy it ![Click on Verification Token to copy it](https://images.tango.us/public/screenshot_3787cf5f-5763-4534-b105-8d8c43e78802.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.6178&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 40\. Go to App Dashboard – Webhooks – Facebook for Developers ### 41\. Paste “the token” into an input ![Paste "the token" into input](https://images.tango.us/public/screenshot_f3ba6592-6593-43c5-9f58-373f6f7760da.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.4890&fp-z=1.3008&w=1200&ar=2880%3A1452) ### 42\. Click on Verify and save ![Click on Verify and save](https://images.tango.us/public/screenshot_381904f0-191a-47f1-bc2d-0461ee1e3523.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.7328&fp-y=0.5623&fp-z=3.0087&w=1200&ar=2880%3A1452) ### 43\. Click on Subscribe beside the messages option ![Click on Subscribe beside the messages option](https://images.tango.us/public/edited_image_0f18a497-2eea-491c-9436-a539d6d0cb2f.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 44\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 45\. Click on three dots ![Click on three dots](https://images.tango.us/public/screenshot_90aba84c-1f7c-44af-bffe-510d2b5eda20.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9401&fp-y=0.4139&fp-z=3.1593&w=1200&ar=2880%3A1452) ### 46\. Click on Fetch My Number ![Click on Fetch My Number](https://images.tango.us/public/screenshot_c92ca36b-d38e-41cf-91c0-c813c02647a6.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8979&fp-y=0.6012&fp-z=2.9063&w=1200&ar=2880%3A1452) ### 47\. verify your waba number ![verify your waba number](https://images.tango.us/public/screenshot_fa9f17a3-b476-4046-b299-f5d2bf667df1.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.6178&fp-z=1.6180&w=1200&ar=2880%3A1452) **Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)** --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to Get API Key and Domain For WhatsApp Channel? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-get-api-key-and-domain-for-whatsapp-channel/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-get-api-key-and-domain-for-whatsapp-channel-1658922579147-compressed.png) 1\. Click on Go To CRM ---------------------- ![Click on Go To CRM](https://images.tango.us/public/screenshot_775a09bf-7fb2-45f2-89cd-72df4588b467.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4856&fp-y=0.6834&fp-z=2.1638&w=1200&ar=2880%3A1450) 2\. Click on Channels --------------------- ![Click on Channels](https://images.tango.us/public/screenshot_2ffeed05-7478-4923-9525-a73f59c33a10.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0865&fp-y=0.2497&fp-z=2.1145&w=1200&ar=2880%3A1450) ### 3\. For your specific channel Click On Copy Icon ![For your specific channel Click On Copy Icon](https://images.tango.us/public/screenshot_403a2f76-1c06-47fd-bc28-25968789dd54.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5788&fp-y=0.4100&fp-z=3.0335&w=1200&ar=2880%3A1450) ### 4\. Click on API Key to Copy It ![Click on API Key to Copy It](https://images.tango.us/public/screenshot_597308d7-efd6-4226-a535-61c4df31d52e.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6781&fp-y=0.4607&fp-z=2.5022&w=1200&ar=2880%3A1450) ### 5\. Click on API URL ( Domain ) To Copy It ![Click on API URL ( Domain ) To Copy It](https://images.tango.us/public/screenshot_c221659e-cb01-45be-8247-da3c4e9dd0d2.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6781&fp-y=0.5600&fp-z=2.5022&w=1200&ar=2880%3A1450) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to Connect WhatsApp Channel With Pabbly Connect? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-connect-whatsapp-channel-with-pabbly-connect/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-connect-whatsapp-channel-with-pabbly-connect-1658922690734-compressed.png) 1\. Click on Go To CRM ---------------------- ![Click on Go To CRM](https://images.tango.us/public/screenshot_503ca797-9fde-4408-9753-d616e5b82699.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4856&fp-y=0.6834&fp-z=2.1638&w=1200&ar=2880%3A1450) 2\. Click on Channels --------------------- ![Click on Channels](https://images.tango.us/public/screenshot_59826696-7d4a-4cbe-abaf-9fb689b74ecf.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0585&fp-y=0.2500&fp-z=2.9003&w=1200&ar=2880%3A1450) ### 3\. Click on Copy Icon ![Click on Copy Icon](https://images.tango.us/public/screenshot_19cf4f1a-ff1e-4427-a54c-793562ff55b8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5788&fp-y=0.4100&fp-z=3.0335&w=1200&ar=2880%3A1450) ### 4\. Go to Pabbly Connect ### 5\. Type & Select “WhatsApp By 360Dialog” ![Type & Select "WhatsApp By 360Dialog"](https://images.tango.us/public/screenshot_6a6ca218-ed92-4774-b30d-04df0b753168.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5269&fp-y=0.4476&fp-z=1.2979&w=1200&ar=2880%3A1450) ### 6\. Click on Send Template Message… ![Click on Send Template Message…](https://images.tango.us/public/screenshot_dfb7d93d-3e26-406c-90d2-588ea398c8c5.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5208&fp-y=0.7017&fp-z=1.3157&w=1200&ar=2880%3A1450) ### 7\. Select “Add New Connection” ![Select "Add New Connection"](https://images.tango.us/public/screenshot_4d0902b7-6818-43b6-925e-e5735e7df4aa.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4649&fp-y=0.2848&fp-z=3.0526&w=1200&ar=2880%3A1450) ### 8\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 9\. Click on API Key To Copy It ![Click on API Key To Copy It](https://images.tango.us/public/screenshot_04697aaa-7388-446f-9b38-2463b9c648ca.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6781&fp-y=0.4607&fp-z=2.5022&w=1200&ar=2880%3A1450) ### 10\. Go to Pabbly Connect ### 11\. Paste “The API Key” into the input ![Paste "The API Key" into input](https://images.tango.us/public/screenshot_746fe024-4524-49ae-ab18-100b9fd990f1.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.7082&fp-y=0.6245&fp-z=1.8497&w=1200&ar=2880%3A1450) ### 12\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 13\. Click on API URL to Copy It ![Click on API URL to Copy It](https://images.tango.us/public/screenshot_fd429056-cf09-4000-8a85-e8fd2837896b.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6781&fp-y=0.5600&fp-z=2.5022&w=1200&ar=2880%3A1450) ### 14\. Go to Pabbly Connect ### 15\. Paste “The Domain / API URL” into the input ![Paste "The Domain / API URl" into input](https://images.tango.us/public/screenshot_5a45547f-ef9c-480b-8ec1-d843d21c6343.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.7082&fp-y=0.7128&fp-z=1.8497&w=1200&ar=2880%3A1450) ### 16\. Click on Save ![Click on Save](https://images.tango.us/public/screenshot_54687f80-c414-4b3e-b04d-6f2b8b208543.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5243&fp-y=0.9476&fp-z=2.9209&w=1200&ar=2880%3A1450) ### 17\. Select Your Template, Fill in Values and Click On “Save & Send Test Request” ![Select Your Template, Fill Values and Click On "Save & Send Test Request"](https://images.tango.us/public/screenshot_97311102-7c5b-4391-b9f8-9c5d31a27ae5.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5062&fp-y=0.1552&fp-z=1.3133&w=1200&ar=2880%3A1450) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How To Add WABA Channel to CRM Platform? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-add-waba-channel-to-crm-platform/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-add-waba-channel-to-crm-platform-1658922721230-compressed.png) 1\. Click on Go To CRM ---------------------- ![Click on Go To CRM](https://images.tango.us/public/screenshot_9aa210ad-b4b8-4485-936b-c322a3fa51c5.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4856&fp-y=0.6834&fp-z=2.1638&w=1200&ar=2880%3A1450) 2\. Click on Channels --------------------- ![Click on Channels](https://images.tango.us/public/screenshot_e99d5ad9-9a54-478b-9ee3-f186afb036a2.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0865&fp-y=0.2497&fp-z=2.1145&w=1200&ar=2880%3A1450) ### 3\. Click on Add New Channel ![Click on Add New Channel](https://images.tango.us/public/screenshot_0f5506b8-cf7d-42c7-a965-3f64aa91a0c6.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9052&fp-y=0.2410&fp-z=2.8210&w=1200&ar=2880%3A1450) ### 4\. Select Channel Type “WhatsApp” ![Select Channel Type "WhatsApp"](https://images.tango.us/public/screenshot_3104b09b-691d-4ad8-a28b-dead3d80dbbd.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3747&fp-y=0.5455&fp-z=2.4786&w=1200&ar=2880%3A1450) ### 5\. Select Provider Type “WABA” ![Select Provider Type "WABA"](https://images.tango.us/public/screenshot_716a8d3b-cdf8-4df9-a55b-26ab70f3f1e1.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4552&fp-y=0.4979&fp-z=2.4786&w=1200&ar=2880%3A1450) ### 6\. Type “A Channel Name” ![Type "A Channel Name"](https://images.tango.us/public/screenshot_7e8a535f-a2b3-47e3-96ba-ac456cc96a76.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.4538&fp-z=1.6180&w=1200&ar=2880%3A1450) ### 7\. Select Your WABA From Dropdown ![Select Your WABA From Dropdown](https://images.tango.us/public/screenshot_a0aef087-f16a-4926-88ea-87c2e31e4542.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.6207&fp-z=1.6180&w=1200&ar=2880%3A1450) ### 8\. Select A Channel Color Code ![Select A Channel Color Code](https://images.tango.us/public/screenshot_346e1fa0-f9c3-490f-acc3-91d13cefee50.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.6283&fp-z=1.6180&w=1200&ar=2880%3A1450) ### 9\. Click on Create Channel ![Click on Create Channel](https://images.tango.us/public/screenshot_762f99c9-c581-43de-b0a9-f515c924008b.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6182&fp-y=0.7141&fp-z=2.6301&w=1200&ar=2880%3A1450) ### 10\. Click on OK ![Click on OK](https://images.tango.us/public/screenshot_da8e197a-1925-4d56-a7aa-5512f4ece9e2.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4972&fp-y=0.6293&fp-z=2.7052&w=1200&ar=2880%3A1450) ### 11\. Click on the Three Dots ![Click on the Three Dots](https://images.tango.us/public/screenshot_200e76fb-495c-4778-badb-8d6e4e15a2c0.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9082&fp-y=0.4145&fp-z=3.1590&w=1200&ar=2880%3A1450) ### 12\. Click on Sync WhatsApp Template Whenever A New Template is Approved in the WABA Platform, Remember to Sync the Template from here, only after Sync you can use it in Chat Panel & Broadcasts. ![Click on Sync WhatsApp Template](https://images.tango.us/public/screenshot_72b588a4-7a52-4a93-a6de-03d5c46ee744.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8976&fp-y=0.5572&fp-z=2.9058&w=1200&ar=2880%3A1450) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How To Add 360Dialog Channel to CRM Platform? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-add-360dialog-channel-to-crm-platform/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-add-360dialog-channel-to-crm-platform-1659005282058-compressed.png) 1\. Click on Go To CRM ---------------------- ![Click on Go To CRM](https://images.tango.us/public/screenshot_7aeb263f-3b14-4a94-a6b7-84c9eb13c9f0.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4856&fp-y=0.6834&fp-z=2.1638&w=1200&ar=2880%3A1450) 2\. Click on Channels --------------------- ![Click on Channels](https://images.tango.us/public/screenshot_bd9c5a89-8d6a-4bc1-95ae-491cc8a90c14.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0585&fp-y=0.2500&fp-z=2.9003&w=1200&ar=2880%3A1450) ### 3\. Click on Add New Channel ![Click on Add New Channel](https://images.tango.us/public/screenshot_d444c4ba-9b3e-4d03-8fdf-49eed0efc7b4.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9052&fp-y=0.2410&fp-z=2.8210&w=1200&ar=2880%3A1450) ### 4\. Click on WhatsApp ![Click on WhatsApp](https://images.tango.us/public/screenshot_6de0f1e6-e0ad-454e-943a-1b8e2dda392a.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3747&fp-y=0.5455&fp-z=2.4786&w=1200&ar=2880%3A1450) ### 5\. Click on 360Dialog ![Click on 360Dialog](https://images.tango.us/public/screenshot_9acdb947-01b2-447b-8ccf-7f345564c59d.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3736&fp-y=0.4979&fp-z=2.4786&w=1200&ar=2880%3A1450) ### 6\. Type A “Channel Name” ![Type A "Channel Name"](https://images.tango.us/public/screenshot_789c7f2c-38b3-4a35-8113-dc332299631a.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.4062&fp-z=1.6180&w=1200&ar=2880%3A1450) ### 7\. Go to 360dialog ### 8\. log in to Your 360Dialog Dashboard ![Login to Your 360Dialog Dashboard](https://images.tango.us/public/screenshot_ecbbeb09-42e9-4035-bb72-e5bb07a56047.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.6090&fp-z=1.8653&w=1200&ar=2880%3A1450) ### 9\. Click on WhatsApp Accounts ![Click on WhatsApp Accounts](https://images.tango.us/public/screenshot_9f6a077a-15af-4938-b310-4fbd06898d86.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0951&fp-y=0.2621&fp-z=2.1752&w=1200&ar=2880%3A1450) ### 10\. Click on Generate API key ![Click on Generate API key](https://images.tango.us/public/screenshot_b4d03bd6-36d3-4702-9805-1cbbabb0daef.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8910&fp-y=0.6910&fp-z=3.0208&w=1200&ar=2880%3A1450) ### 11\. Click on Continue ![Click on Continue](https://images.tango.us/public/screenshot_aba1fc2b-c8b8-47e9-a43a-9c45371952fb.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6889&fp-y=0.7966&fp-z=2.8515&w=1200&ar=2880%3A1450) ### 12\. You Will See Your API Key & Domain Here, Click on Copy API Key ![You Will See Your API Key & Domain Here, Click on Copy API Key](https://images.tango.us/public/screenshot_2a41befd-081d-4ef3-97a9-046492dd17bb.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5208&fp-y=0.4357&fp-z=1.6667&w=1200&ar=2880%3A1450) ### 13\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 14\. Paste “API Key” here ![Paste "API Key" here](https://images.tango.us/public/screenshot_7d4ac09e-1919-48e4-965f-6cfce79c559a.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.5055&fp-z=1.6180&w=1200&ar=2880%3A1450) ### 15\. Go to 360 Client Hub ### 16\. Click on Copy Address ![Click on Copy Address](https://images.tango.us/public/screenshot_a2937737-a734-4b03-a36d-bc4423d1e4ab.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4952&fp-y=0.4104&fp-z=2.0000&w=1200&ar=2880%3A1450) ### 17\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 18\. Paste “https://waba.360dialog.io” into the Domain ![Paste "https://waba.360dialog.io" into Domain](https://images.tango.us/public/screenshot_16e0ee46-fe66-48d5-b689-5d671693bc02.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.6048&fp-z=1.6180&w=1200&ar=2880%3A1450) ### 19\. Select A Channel Color Code ![Select A Channel Color Code](https://images.tango.us/public/screenshot_1bebac78-7711-46b6-be2d-0ec5204df477.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3800&fp-y=0.6959&fp-z=2.6349&w=1200&ar=2880%3A1450) ### 20\. Click on Create Channel ![Click on Create Channel](https://images.tango.us/public/screenshot_06451b03-af5b-48aa-9843-43d1a6e2f202.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6182&fp-y=0.7617&fp-z=2.6301&w=1200&ar=2880%3A1450) ### 21\. Click on the Three Dots ![Click on the Three Dots](https://images.tango.us/public/screenshot_75ef91ae-bfc7-44f0-b169-0f2d83eec7e3.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9099&fp-y=0.4145&fp-z=3.1590&w=1200&ar=2880%3A1450) ### 22\. Click on Sync WhatsApp Template Whenever A New Template is Approved in 360Dialog, Remember to Sync the Template from here, only after Sync you can use it in Chat Panel & Broadcasts. ![Click on Sync WhatsApp Template](https://images.tango.us/public/screenshot_a409e145-e8a3-44ed-8530-8612d0ad74fb.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8976&fp-y=0.5572&fp-z=2.9058&w=1200&ar=2880%3A1450) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How To Create Custom Fields? In Whatstool business Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-create-custom-fields/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-create-custom-fields-1659005438465-compressed.png) 1\. Click on Go To CRM ---------------------- ![Click on Go To CRM](https://images.tango.us/public/screenshot_cf292627-b860-44d5-b06b-666f5fd3d0a8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4856&fp-y=0.6834&fp-z=2.1638&w=1200&ar=2880%3A1450) 2\. Click on Custom Fields -------------------------- ![Click on Custom Fields](https://images.tango.us/public/screenshot_3cd0e3c0-a64a-4288-a7b3-dea1aea6030b.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0701&fp-y=0.3797&fp-z=2.7170&w=1200&ar=2880%3A1450) ### 3\. Click on Add Custom Field ![Click on Add Custom Field](https://images.tango.us/public/screenshot_5895ced2-9dae-4dde-8ed0-ac2af6198500.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9057&fp-y=0.2410&fp-z=2.8210&w=1200&ar=2880%3A1450) ### 4\. Enter A Custom “Field Name” ![Enter A Custom "Field Name"](https://images.tango.us/public/screenshot_a192ddd5-78ea-4eb4-bb21-c412b225016e.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.2897&fp-z=1.6180&w=1200&ar=2880%3A1450) ### 5\. Type A “Description For Your Reference” ![Type A "Description For Your Reference"](https://images.tango.us/public/screenshot_bb622b42-a6f6-4284-aef9-0fb0be59885f.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.3945&fp-z=1.6180&w=1200&ar=2880%3A1450) ### 6\. Select A Field Type String Is Used to Store Alpha Numeric Values, Number Is Used to Store Numeric Values, The date is Used to Store A Date in Custom Field. In Most Cases, String is the Suitable Field Type. ![Select A Field Type](https://images.tango.us/public/screenshot_e3e40306-ef67-4292-9d7a-0cf691e171c4.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.5669&fp-z=1.6180&w=1200&ar=2880%3A1450) ### 7\. Select A Color String ![Select A Color String](https://images.tango.us/public/screenshot_c48ed4a2-e63c-4f01-884f-dbf2fca2a060.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3800&fp-y=0.5945&fp-z=2.6349&w=1200&ar=2880%3A1450) ### 8\. Select / Leave Blank if you want to See / Not See this Custom Field in Chat Panel & Contacts Table in CRM ![Select / Leave Blank if you want to See / Not See this Custom Field in Chat Panel & Contacts Table in CRM](https://images.tango.us/public/screenshot_7faa5765-f18d-44c2-80eb-e5f97d22e00c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4849&fp-y=0.6244&fp-z=2.1123&w=1200&ar=2880%3A1450) ### 9\. Click on Save ![Click on Save](https://images.tango.us/public/screenshot_50535c77-9036-4547-909a-1dd0a5ff72a0.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6356&fp-y=0.7972&fp-z=2.8945&w=1200&ar=2880%3A1450) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to Add a Single Contact in CRM? Author: Unknown Published: 2022-07-09 Tags: template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-add-a-single-contact-in-crm/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-add-a-single-contact-in-crm-1659005626895-compressed.png) 1\. Click on Go To CRM ---------------------- ![Click on Go To CRM](https://images.tango.us/public/screenshot_6d52c4c8-6cc2-491b-8dc8-9791f64715b9.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4856&fp-y=0.6834&fp-z=2.1638&w=1200&ar=2880%3A1450) 2\. Click on Add Contact ------------------------ ![Click on Add Contact](https://images.tango.us/public/edited_image_5d831c80-343f-4752-ae59-c359886412ea.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5449&fp-y=0.2748&fp-z=3.0000&w=1200&ar=2880%3A1450) ### 3\. Type The “Contact Name” ![Type The "Contact Name"](https://images.tango.us/public/screenshot_f6aee222-bd95-481c-afe3-e381f4ec5ce1.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.3386&fp-z=1.6180&w=1200&ar=2880%3A1450) ### 4\. Enter WhatsApp Number with Country Code Without + Sign ( 919999999999 ) ![Enter WhatsApp Number with Country Code Without + Sign ( 919999999999 )](https://images.tango.us/public/screenshot_28df8292-c974-4051-b080-400c341cbda3.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4170&fp-y=0.5703&fp-z=2.2052&w=1200&ar=2880%3A1450) ### 5\. Option – Click on + Sign to Add Custom Field ![Option - Click on + Sign to Add Custom Field](https://images.tango.us/public/screenshot_e1534d3d-abf3-4f68-a585-68f99840df44.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3536&fp-y=0.6224&fp-z=2.9472&w=1200&ar=2880%3A1450) ### 6\. Type “vip1” ![Type "vip1"](https://images.tango.us/public/screenshot_889e02c4-4752-4211-829c-80769f81779b.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5300&fp-y=0.6421&fp-z=2.4181&w=1200&ar=2880%3A1450) ### 7\. Click on Add Contact ![Click on Add Contact](https://images.tango.us/public/screenshot_510a3bcf-7b23-44f9-b7ec-db2be5b5051d.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6248&fp-y=0.8334&fp-z=2.7247&w=1200&ar=2880%3A1450) ### 8\. Click on OK ![Click on OK](https://images.tango.us/public/screenshot_5a24de8e-34f6-46c7-85b7-5ab8ebe3a0ca.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4972&fp-y=0.6293&fp-z=2.7052&w=1200&ar=2880%3A1450) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to Customize Columns Visible in The CRM? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-customize-columns-visible-in-the-crm/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-customize-columns-visible-in-the-crm-1659005784241-compressed.png) 1\. Click on Go To CRM ---------------------- ![Click on Go To CRM](https://images.tango.us/public/screenshot_81e06d8b-adfb-44b3-8369-46c9351d361a.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4856&fp-y=0.6834&fp-z=2.1638&w=1200&ar=2880%3A1450) 2\. Click on the Three Dots --------------------------- ![Click on the Three Dots](https://images.tango.us/public/screenshot_70f29c82-b9e0-46b2-a68a-342fc45c3816.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9559&fp-y=0.2424&fp-z=2.7992&w=1200&ar=2880%3A1450) ### 3\. Click on Customize Column ![Click on Customize Column](https://images.tango.us/public/screenshot_c0a551b2-fa3a-4cb8-b14b-3dd54774dcea.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9120&fp-y=0.3483&fp-z=2.9058&w=1200&ar=2880%3A1450) ### 4\. Uncheck the check ![Uncheck checkAll](https://images.tango.us/public/screenshot_34d6eb04-a72c-4731-b781-cf862665f126.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5568&fp-y=0.4620&fp-z=1.1123&w=1200&ar=2880%3A1450) ### 5\. Select The Columns Which You Want To Show / Hide Custom Fields Can be Set to View / Hide As Permanent But “Default Columns” in the Green Box are Hidden Only Temporarily. ![Select The Columns Which You Want To Show / Hide](https://images.tango.us/public/edited_image_2b526dc8-f11e-4099-a544-6ef8004bb559.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1450) ### 6\. Click on OK ![Click on OK](https://images.tango.us/public/screenshot_38c851d8-12e7-42e8-a89b-27f5b8d8c4f4.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4972&fp-y=0.6507&fp-z=2.7052&w=1200&ar=2880%3A1450) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to Validate Contacts To Your WhatsApp Channel? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-validate-contacts-to-your-whatsapp-channel/ ### ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-validate-contacts-to-your-whatsapp-channel-1659683428302-compressed.png) 1\. Click on Go To CRM ---------------------- ![Click on Go To CRM](https://images.tango.us/public/edited_image_e52ad050-7a16-477f-8465-b9e38ec216d8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4890&fp-y=0.5651&fp-z=3.0000&w=1200&ar=2880%3A1450) 2\. Click on the Three Dots --------------------------- ![Click on the Three Dots](https://images.tango.us/public/screenshot_1b5fc925-e24e-4787-897e-70b398b22dd9.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9559&fp-y=0.2424&fp-z=2.7992&w=1200&ar=2880%3A1450) ### 3\. Click on Validate All ![Click on Validate All](https://images.tango.us/public/screenshot_8cc74e07-7757-4a9c-b082-c0a57b746223.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9120&fp-y=0.3041&fp-z=2.9058&w=1200&ar=2880%3A1450) ### 4\. Select Your WhatsApp Channel ![Select Your WhatsApp Channel](https://images.tango.us/public/screenshot_7746385b-4ef9-48b1-9420-96e281b2f13e.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4865&fp-y=0.5076&fp-z=1.7329&w=1200&ar=2880%3A1450) ### 5\. Click on the document ![Click on document](https://images.tango.us/public/screenshot_12718ff1-3331-4654-8f11-64b5e743867c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.5759&fp-z=1.6180&w=1200&ar=2880%3A1450) ### 6\. Click on Request Validation ![Click on Request Validation](https://images.tango.us/public/screenshot_1c922628-a7e4-4093-9911-ca23062ec026.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6115&fp-y=0.5866&fp-z=2.5397&w=1200&ar=2880%3A1450) ### 7\. Click on OK Only 1 Validation Request Per Channel Can Run At A Time. WhatsApp Allows Validating Up to 200 Contacts / Minute, The System will calculate the time required to Validate the Contacts Based on the Quantity & You can request the Next Validation Request Only After the previous Request is Completed. ![Click on OK](https://images.tango.us/public/screenshot_7dedbcb4-4eed-47d9-870b-515a3f8937b5.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4972&fp-y=0.6293&fp-z=2.7052&w=1200&ar=2880%3A1450) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to Add Custom Fields to Multiple Contacts Together? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-add-custom-fields-to-multiple-contacts-together/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-add-custom-fields-to-multiple-contacts-together-1659683760725-compressed.png) 1\. Click on Go To CRM ---------------------- ![Click on Go To CRM](https://images.tango.us/public/screenshot_c56dbd36-5497-4bf9-ad0e-7976f08d56c7.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4851&fp-y=0.6834&fp-z=2.1654&w=1200&ar=2880%3A1450) 2\. You can Either Select Contacts / Filter Contacts / Edit All Contacts Together! ---------------------------------------------------------------------------------- ![You can Either Select Contacts / Filter Contacts / Edit All Contacts Together !](https://images.tango.us/public/edited_image_2a708fd9-8f06-45d3-a55c-a7a3cb6641f0.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1450) ### 3\. Click on the Three Dots ![Click on the Three Dots](https://images.tango.us/public/screenshot_7189f1a6-9af8-4b61-9fcc-fc0aec9c6f75.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9545&fp-y=0.2407&fp-z=3.1317&w=1200&ar=2880%3A1450) ### 4\. Click on Edit ![Click on Edit](https://images.tango.us/public/screenshot_3c4c2905-8269-4d0d-b956-9a1c105f25fb.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9106&fp-y=0.3931&fp-z=2.9058&w=1200&ar=2880%3A1450) ### 5\. From Dropdown – Select A Custom Field ![From Dropdown - Select A Custom Field](https://images.tango.us/public/screenshot_04ea3d76-d4a4-4a23-bdeb-36965aa11c66.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1257&fp-y=0.1966&fp-z=1.9459&w=1200&ar=2880%3A1450) ### 6\. Enter the Value which you want to set to the Contacts ![Enter the Value which you want to set to the Contacts](https://images.tango.us/public/screenshot_283a19ea-b4fb-43eb-8478-76dc4a7420b0.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1385&fp-y=0.2952&fp-z=1.8023&w=1200&ar=2880%3A1450) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to Create Customer Lists / Filter Lists? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-create-customer-lists-filter-lists/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-create-customer-lists-filter-lists-1659683956312-compressed.png) 1\. Click on Go To CRM ---------------------- ![Click on Go To CRM](https://images.tango.us/public/screenshot_56f66347-032a-48c0-a380-46f97edda06e.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4856&fp-y=0.6834&fp-z=2.1638&w=1200&ar=2880%3A1450) 2\. Click on Filter Lists ------------------------- ![Click on Filter Lists](https://images.tango.us/public/screenshot_c0dc10c7-db23-4872-9007-880655d5ba8b.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0606&fp-y=0.6300&fp-z=2.8657&w=1200&ar=2880%3A1450) ### 3\. Click on Add New List ![Click on Add New List](https://images.tango.us/public/screenshot_24202c98-3509-42ac-a56b-5665f3e6b19f.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9182&fp-y=0.2410&fp-z=2.8210&w=1200&ar=2880%3A1450) ### 4\. Type A-List Name ![Type A List Name](https://images.tango.us/public/screenshot_74a6598d-31dd-4914-96bb-b3b2340005ec.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3045&fp-y=0.4483&fp-z=1.4861&w=1200&ar=2880%3A1450) ### 5\. Type A “Description For your reference” ![Type A "Description For your reference"](https://images.tango.us/public/screenshot_99ee686f-a96e-4cad-bb0c-38c8ca3fa198.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6941&fp-y=0.4483&fp-z=2.0310&w=1200&ar=2880%3A1450) ### 6\. Select Filters Based On Custom Fields You can Add Multiple Conditions by Clicking the + Sign ![Select Filters Based On Custom Fields](https://images.tango.us/public/edited_image_54e7909f-4971-46d5-ab4f-78ff94259a68.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1450) ### 7\. Click on Save ![Click on Save](https://images.tango.us/public/screenshot_87e11de2-e6ef-40aa-b12d-3e72e87b1300.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8578&fp-y=0.6393&fp-z=2.8265&w=1200&ar=2880%3A1450) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to Send Bulk Messages / Broadcasts? Author: Unknown Published: 2022-07-09 Tags: template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-send-bulk-messages/broadcasts-cl5dk209573861jpd15m4e4s2/ --- 1\. Click on Go To CRM ---------------------- ![Click on Go To CRM](https://images.tango.us/public/screenshot_fa00878f-7922-41a1-a5e6-469dc84365cb.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4856&fp-y=0.6834&fp-z=2.1638&w=1200&ar=2880%3A1450) 2\. Click on Broadcast ---------------------- ![Click on Broadcast](https://images.tango.us/public/screenshot_de9cc2a7-9170-4b0a-a92e-9d03bfbd7ed8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0606&fp-y=0.6948&fp-z=2.8657&w=1200&ar=2880%3A1450) ### 3\. Click on Create New Broadcast ![Click on Create New Broadcast](https://images.tango.us/public/screenshot_e093c026-daab-4d20-94ad-2aba565247ea.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8941&fp-y=0.2410&fp-z=2.8210&w=1200&ar=2880%3A1450) ### 4\. Type A “Broadcast Name” ![Type A "Broadcast Name"](https://images.tango.us/public/screenshot_1f2c0eaa-95d2-4419-8730-ec2ae543e829.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3102&fp-y=0.1531&fp-z=1.7297&w=1200&ar=2880%3A1450) ### 5\. Select a Broadcast Type ( Immediate / Scheduled ) ![Select a Broadcast Type ( Immediate / Scheduled )](https://images.tango.us/public/screenshot_7c188ad0-5038-4665-a7ef-59f41c21dbf9.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5925&fp-y=0.1524&fp-z=1.9010&w=1200&ar=2880%3A1450) ### 6\. If you select Schedule for a Future ![If you select to Schedule for a Future](https://images.tango.us/public/screenshot_82e56071-a7d3-4303-8042-604afe90e0a7.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6054&fp-y=0.2717&fp-z=1.8738&w=1200&ar=2880%3A1450) ### 7\. Kindly Select the Schedules Date & Time ( The broadcast will be sent as per your local time zone set on your computer ) ![Kindly Select the Schedules Date & Time](https://images.tango.us/public/screenshot_2b9e6f02-6d56-49bb-a99a-d00f8ffa8eb8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3102&fp-y=0.2690&fp-z=1.7297&w=1200&ar=2880%3A1450) ### 8\. You can Select Send to All Your Contacts / Filtered Contacts ![You can Select to Send to All Your Contacts / Filtered Contacts](https://images.tango.us/public/screenshot_e8b0954b-e402-47ef-b6ef-e59d5272c0d6.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6054&fp-y=0.3366&fp-z=1.8738&w=1200&ar=2880%3A1450) ### 9\. If you select Filtered Contacts, You will see the option of Filters, Kindly Click on it ![If you select Filtered Contacts, You will see option of Filters, Kindly Click on it](https://images.tango.us/public/edited_image_a06e4d7b-8ac3-4d6f-9518-e78e0b575222.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=2.0000&w=1200&ar=2880%3A1450) ### 10\. If you have an existing Customer List / Filtered List kindly select from the dropdown ![If you have an existing Customer List / Filtered List kindly select from dropdown](https://images.tango.us/public/screenshot_5b160e54-919b-4822-8ec8-001354a3175d.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3102&fp-y=0.2207&fp-z=1.7297&w=1200&ar=2880%3A1450) ### 11\. Click on Load Filter From Selected List ![Click on Load Filter From Selected List](https://images.tango.us/public/screenshot_35cf96ad-b63c-42bd-ba9c-94ca68df5aa2.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5472&fp-y=0.1517&fp-z=2.1654&w=1200&ar=2880%3A1450) ### 12\. If you do not have an existing Customer List you can add conditions by Clicking the + Icon ![If you donot have an existing Customer List you can add condition by Clicking the + Icon](https://images.tango.us/public/screenshot_3c2a4111-6d5c-4080-a7ca-18875fb4c7de.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1818&fp-y=0.2314&fp-z=2.9472&w=1200&ar=2880%3A1450) ### 13\. Select Custom Field & Conditions For your filter you can also click on the + sign to add more conditions ![Select Custom Field & Conditions For your filter](https://images.tango.us/public/edited_image_51f8dad0-ac78-46ad-816b-cf025d76ca16.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4892&fp-y=0.2671&fp-z=2.0000&w=1200&ar=2880%3A1450) ### 14\. Click on #1 Message ![Click on #1 Message](https://images.tango.us/public/screenshot_8fd8517f-c3c2-4de0-9492-28b32cf1a3d7.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0432&fp-y=0.2359&fp-z=2.7880&w=1200&ar=2880%3A1450) ### 15\. Select Your Channel ![Select Your Channel](https://images.tango.us/public/screenshot_9014e2ea-7275-41a3-a653-5691e0d12d4c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4578&fp-y=0.2207&fp-z=1.2065&w=1200&ar=2880%3A1450) ### 16\. Select Message Type Session messages only get Delivered if the user is in 24-hour Session Window where as Templates are delivered to All users, it is suggested to use Template Message. ![Select Message Type](https://images.tango.us/public/screenshot_35c8e12c-36cc-4e16-805a-09b7fde3776b.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4578&fp-y=0.3352&fp-z=1.2065&w=1200&ar=2880%3A1450) ### 17\. Select Your Template & File Variables ![Select Your Template & Fill Variables](https://images.tango.us/public/screenshot_ddc789c6-7993-4a80-b52d-9b3b44e1078c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4450&fp-y=0.3814&fp-z=1.2178&w=1200&ar=2880%3A1450) ### 18\. Click on Add Message to Add More Messages To Broadcast ![Click on Add Message to Add More Messages To Broadcast](https://images.tango.us/public/screenshot_ce019123-7f0f-4744-bcfe-638f673c9ea2.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0786&fp-y=0.3031&fp-z=2.2412&w=1200&ar=2880%3A1450) ### 19\. Before Saving Broadcast It is Suggested Test each Message Enter your WhatsApp Number With Country Code Without + Sign “919999999999” ![Before Saving Broadcast It is Suggested Test each Message](https://images.tango.us/public/screenshot_2cabaaf5-7dae-48b4-b1db-f9040f266381.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0786&fp-y=0.4290&fp-z=2.2412&w=1200&ar=2880%3A1450) ### 20\. Click on Send Test Message ![Click on Send Test Message](https://images.tango.us/public/screenshot_6c7c1890-6558-42e4-94b7-ba5f23b8cab5.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.2611&fp-y=0.7307&fp-z=2.0839&w=1200&ar=2880%3A1450) ### 21\. Click on Save ![Click on Save](https://images.tango.us/public/screenshot_931a3c08-b69f-4c1c-ad26-8a65fa68d8e4.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0786&fp-y=0.4921&fp-z=2.2412&w=1200&ar=2880%3A1450) ### 22\. Click on OK ![Click on OK](https://images.tango.us/public/screenshot_c56a55db-88c5-4346-ad9c-dd028a9d0e29.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4972&fp-y=0.6507&fp-z=2.7052&w=1200&ar=2880%3A1450) ### 23\. Click on Edit Icon to Edit any UNSENT Broadcast ![Click on Edit Icon to Edit any UNSENT Broadcast](https://images.tango.us/public/screenshot_a3f6c679-bb3c-493b-8453-c0eb4178ab53.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9135&fp-y=0.4007&fp-z=2.9774&w=1200&ar=2880%3A1450) ### 24\. Click on Play Icon to Send Broadcast ![Click on Play Icon to Send Broadcast](https://images.tango.us/public/screenshot_2812d9ef-3da0-4d4c-8bb5-ee527f9652b3.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8913&fp-y=0.3993&fp-z=3.1049&w=1200&ar=2880%3A1450) ### 25\. Click on OK ![Click on OK](https://images.tango.us/public/screenshot_986b089d-d8da-4445-8b13-fb648ed7d3e2.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4972&fp-y=0.6293&fp-z=2.7052&w=1200&ar=2880%3A1450) --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to Import Contacts in Bulk via CSV Sheet? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-import-contacts-in-bulk-via-csv-sheet/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-import-contacts-in-bulk-via-csv-sheet-1659684229997-compressed.png) 1\. Click on Go To CRM ---------------------- ![Click on Go To CRM](https://images.tango.us/public/screenshot_decec007-c9f1-44d6-ad5f-fdf3fc2848f1.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4750&fp-y=0.5165&fp-z=2.1239&w=1200&ar=2880%3A1452) 2\. Click on Custom Fields -------------------------- ![Click on Custom Fields](https://images.tango.us/public/screenshot_2625ccb1-3528-4e4a-b1d0-da3223114f08.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0632&fp-y=0.3413&fp-z=2.7692&w=1200&ar=2880%3A1452) ### 3\. See all the custom fields you have, If Required you can create a new field. ![See all the custom fields you have, If Required you can create a new field.](https://images.tango.us/public/screenshot_1685d1fb-0fd4-4f71-ada0-77086052534f.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5781&fp-y=0.4580&fp-z=1.2075&w=1200&ar=2880%3A1452) ### 4\. Go to contacts – Google Sheets ### 5\. There is No Fixed Format For Google Sheet you need to have at least 1 column for an identifier ( like WhatsApp number or email id ),  you can add more columns based on the custom fields you want to import it is not compulsory to import all custom fields with a contact ![Their is No Fixed Format For Google Sheet](https://images.tango.us/public/screenshot_d13960b0-329a-4b90-830c-017fe2f994a0.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4905&fp-y=0.5864&fp-z=1.0416&w=1200&ar=2880%3A1452) ### 6\. Example Columns Here we have made 3 columns,  1) WhatsApp Number – Identifier 2) Alias:- Custom Field 3) Custom fields:- Custom Field ![Example Columns](https://images.tango.us/public/screenshot_1f173482-c21d-49f1-9b68-7029da42a3f4.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4905&fp-y=0.5864&fp-z=1.0416&w=1200&ar=2880%3A1452) ### 7\. Format Settings for WhatsApp Numbers WhatsApp numbers need to be entered in this format: – country code and number like 919999999999 919944556677 There should be no plus sign, bracket, space or dashes. Times, While exporting the sheet WhatsApp numbers don't come in the correct format. To ensure they are precisely in the same format as you entered them kindly select the full column and set the format as Plain text as shown in the next steps. ![Format Settings for WhatsApp Numbers](https://images.tango.us/public/screenshot_7f873255-24a8-4f80-82b7-a5861b812b87.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4757&fp-y=0.5761&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 8\. Click on 123 ![Click on 123](https://images.tango.us/public/screenshot_f423e8c8-d745-4b2e-8a90-0a8837c9e443.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3200&fp-y=-1.5090&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 9\. Click on Plain text ![Click on Plain text](https://images.tango.us/public/screenshot_152897e8-da29-4551-b508-2b4493b82d2d.png?fm=png&crop=focalpoint&fit=crop&w=1200&ar=2880%3A1452) ### 10\. Click on File Once your Sheet is ready with data, you have to download it in CSV Format ![Click on File](https://images.tango.us/public/screenshot_d681650c-cff7-4d0e-bd4d-5626846cae30.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0715&fp-y=0.0833&fp-z=2.8947&w=1200&ar=2880%3A1452) ### 11\. Click on Comma Separated Values (.csv) ![Click on Comma Separated Values (.csv)](https://images.tango.us/public/screenshot_1ec75fbe-8ec0-4dcd-b640-c709cd410232.png?fm=png&crop=focalpoint&fit=crop&w=1200&ar=2880%3A1452) ### 12\. Go to CRM – Custom Fields | WhatsApp Business API & Team Inbox ### 13\. Click on Contacts ![Click on Contacts](https://images.tango.us/public/screenshot_9f998529-5357-422b-bd0b-0a44ba56bf89.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0517&fp-y=0.3068&fp-z=2.9569&w=1200&ar=2880%3A1338) ### 14\. Click on Import Contacts and Select your file ![Click on Import Contacts and Select your file](https://images.tango.us/public/edited_image_8f95178d-6377-41f3-83e9-e7f19f399e1b.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1338) ### 15\. Map CSV Data on the left-hand side, you will see column headers from your CSV file and on your right-hand side you will see System Identifiers and Custom Fields. You have to Click on DO NOT Import and Map each column from your CSV to a Field from the Platform ![Map CSV Data](https://images.tango.us/public/screenshot_4534f545-3096-4b17-85e0-7e50ebf6c207.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.4880&fp-z=1.6364&w=1200&ar=2880%3A1338) ### 16\. Example Mapping For WhatsApp Number, You have to Select the option WhatsApp Number for other Columns, you can select any Custom field or choose not to import any Individual Column! ![Example Mapping](https://images.tango.us/public/screenshot_051114bf-289e-46d2-bf38-0de237526ee6.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5203&fp-y=0.4861&fp-z=2.2948&w=1200&ar=2880%3A1338) ### 17\. Click on Start Import ![Click on Start Import](https://images.tango.us/public/screenshot_f37c06e5-7a8f-4dab-a3ac-afb01d41c17f.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6139&fp-y=0.6319&fp-z=2.7961&w=1200&ar=2880%3A1338) ### 18\. Click on OK ![Click on OK](https://images.tango.us/public/screenshot_35c5f1f1-b756-4591-84ab-8ff5515b4e4f.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4982&fp-y=0.5267&fp-z=1.7155&w=1200&ar=2880%3A1338) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to share CRM Limits with your Customer / Sub Account? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-share-crm-limits-with-your-customer-sub-account-1/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-share-crm-limits-with-your-customer-sub-account-1659684322185-compressed.png) 1\. Click on Go To CRM ---------------------- ![Click on Go To CRM](https://images.tango.us/public/screenshot_ab15b85b-595e-4017-86db-56b11bca67ba.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4856&fp-y=0.6825&fp-z=2.1638&w=1200&ar=2880%3A1452) 2\. Click on Subscriptions -------------------------- ![Click on Subscriptions](https://images.tango.us/public/edited_image_baf913f7-5a4b-46e0-83d4-5bccff78f013.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1228&fp-y=0.8786&fp-z=3.0000&w=1200&ar=2880%3A1452) ### 3\. Click on the view icon to see the existing limits shared by you ![Click on view icon to see the existing limits shared by you](https://images.tango.us/public/screenshot_b2a4e36f-2f78-4a23-8da3-f45f230ebb36.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5543&fp-y=0.4829&fp-z=1.1102&w=1200&ar=2880%3A1452) ### 4\. Existing shares can be seen like this ![Existing shares can be seen like this](https://images.tango.us/public/screenshot_b15cc586-02c6-476d-bc38-aa936e971014.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5283&fp-y=0.5283&fp-z=0.9463&w=1200&ar=2880%3A1452) ### 5\. Click on Share Icon to share the limit to your Sub Account ![Click on Share Icon to share the limit to your Sub Account](https://images.tango.us/public/screenshot_62ca3180-bbfc-47a5-8ed8-0f2fb7780996.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 6\. Type the Full Email ID of your Customer Note:- First the customer should register / signup from your website, and verify the email received. Only after that, you can share the limits with him. ![Type Full Email ID of your Customer](https://images.tango.us/public/screenshot_583aa317-896f-44dc-a310-d5a148f03750.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.4532&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 7\. Type the Quantity you want to share. ![Type the Quantity you want to share.](https://images.tango.us/public/screenshot_4790ffa6-1a76-4f7a-abe4-52b6de0a28c9.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.5000&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 8\. Select the Share Type You can share products with Customers in 2 types 1) Revocable 2) Irrevocable Revocable can be Revoked / Taken Back Irrevocable can never be taken back! ![Select the Share Type](https://images.tango.us/public/screenshot_4e97cbfe-15d7-4533-bc2d-600dd6eb4051.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.6832&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 9\. Set An Expiry Date – Only For Revocable For Revocable Share, You can set an Expiry Date for your Customer. Kindly Note:- You cannot Revoke / Take Back the limit from the customer before the end of the Expiry Date! ![Set An Expiry Date - Only For Revocable](https://images.tango.us/public/screenshot_0a1b7f44-68ab-4a41-ac18-7e861d7ad0ad.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4844&fp-y=0.5052&fp-z=1.8317&w=1200&ar=2880%3A1452) ### 10\. To view your Sub Accounts & Total Sub Account Limit Click on Sub Accounts ![To view your Sub Accounts & Total Sub Account Limit](https://images.tango.us/public/edited_image_a67a108f-31eb-4652-8d6d-7a4cd5d78a33.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4768&fp-y=0.3294&fp-z=1.5464&w=1200&ar=2880%3A1452) ### 11\. Click on View Icon ![Click on View Icon](https://images.tango.us/public/screenshot_dad4e1ed-79aa-4dfb-b3d3-faf417db5115.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5459&fp-y=0.4829&fp-z=1.1102&w=1200&ar=2880%3A1452) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How To Sync New WhatsApp Templates to CRM Platform? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-sync-new-whatsapp-templates-to-crm-platform/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-sync-new-whatsapp-templates-to-crm-platform-1659684483508-compressed.png) 1\. Click on Go To CRM ---------------------- ![Click on Go To CRM](https://images.tango.us/public/screenshot_f5dc0a27-7d75-4bf5-82f9-2b739c5e88a7.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4856&fp-y=0.6825&fp-z=2.1638&w=1200&ar=2880%3A1452) 2\. Click on Channels ------------------------ ![Click on Channels](https://images.tango.us/public/screenshot_159da8a9-fb91-426e-a598-2369e241d659.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1079&fp-y=0.3212&fp-z=3.9003&w=1200&ar=2880%3A1452) ### 3\. Click on Three Dots Beside Your Channel ![Click on Three Dots Beside Your Channel](https://images.tango.us/public/screenshot_e50c1e67-e8e9-4d1b-8935-d9ff0bfa14e8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9082&fp-y=0.4139&fp-z=3.1593&w=1200&ar=2880%3A1452) 4\. Click on Sync WhatsApp Template ![Click on Sync WhatsApp Template](https://images.tango.us/public/screenshot_a27b9266-3759-48de-b640-6f42c1c8ed26.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8976&fp-y=0.5565&fp-z=2.9063&w=1200&ar=2880%3A1452) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How To Add WhatsApp Cloud API Channel in CRM? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-add-whatsapp-cloud-api-channel-in-crm-cl5djg6md55631jpdbwgwlruk/ ### 1\. Click on Go To CRM ---------------------- ![Click on Go To CRM](https://images.tango.us/public/screenshot_33c5ca75-90c7-4f7f-9a02-57b55fe59d99.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4856&fp-y=0.6935&fp-z=2.0645&w=1200&ar=2880%3A1452) 2\. Click on Channels --------------------- ![Click on Channels](https://images.tango.us/public/screenshot_a8e3c0bb-70d3-412a-af04-49842b73e816.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0865&fp-y=0.3140&fp-z=2.1145&w=1200&ar=2880%3A1452) ### 3\. Click on Add New Channel ![Click on Add New Channel](https://images.tango.us/public/screenshot_d3d70114-1515-494c-807e-aa92da79d058.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9052&fp-y=0.2407&fp-z=2.8216&w=1200&ar=2880%3A1452) ### 4\. Click on WhatsApp ![Click on WhatsApp](https://images.tango.us/public/screenshot_8a71be80-205f-4717-9949-d0ba6c727e3c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3747&fp-y=0.5455&fp-z=2.4795&w=1200&ar=2880%3A1452) ### 5\. Click on WhatsApp Cloud API ![Click on WhatsApp Cloud API](https://images.tango.us/public/screenshot_6f2fb9fe-0aae-4db8-a329-7849bec14a2b.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5378&fp-y=0.4828&fp-z=2.4795&w=1200&ar=2880%3A1452) 6\. Type “A Channel Name” ![Type "A Channel Name"](https://images.tango.us/public/screenshot_3065a47e-a51c-415a-b466-da85c3787555.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.2576&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 7\. Let’s Enter User Access Token ![Let's Enter User Access Token](https://images.tango.us/public/screenshot_64b0dfba-4e4f-4e63-b3d5-6463298cc1a7.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.3567&fp-z=1.6180&w=1200&ar=2880%3A1452) 8\. Go to App Dashboard – Facebook for Developers ### 9\. Click on WhatsApp ![Click on WhatsApp](https://images.tango.us/public/screenshot_5b6b6212-6c0c-4802-ad13-e25e5593bc33.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.7782&fp-z=2.0112&w=1200&ar=2880%3A1452) 10\. Click on Getting Started ![Click on Getting Started](https://images.tango.us/public/screenshot_8629c4e2-6f6a-46ec-a0bb-d0a43ffbd81c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.8361&fp-z=2.0112&w=1200&ar=2880%3A1452) 11\. Copy the Temporary Access Token ![Copy the Temporary Access Token](https://images.tango.us/public/edited_image_6245d193-a0a4-4041-a8b9-01627bc13fa8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5042&fp-y=0.3845&fp-z=1.9538&w=1200&ar=2880%3A1452) 12\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 13\. Paste the selected text into User Access Token ![Paste selected text into User Access Token](https://images.tango.us/public/screenshot_f0cd4d3c-807c-4d26-b9f3-519cfcb7c2ca.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.3567&fp-z=1.6180&w=1200&ar=2880%3A1452) 14\. Let’s Copy the Phone Number ID & WABA ID ![Let's Copy the Phone Number ID & WABA ID](https://images.tango.us/public/screenshot_29aaf03a-28f0-4757-b849-46bed155d200.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.4559&fp-z=1.6180&w=1200&ar=2880%3A1452) 15\. Go to App Dashboard – WhatsApp – Facebook for Developers ### 16\. Copy the Phone Number ID & WhatsApp Business Account ID ( WABA ID ) ![Copy the Phone Number ID & WhatsApp Business Account ID ( WABA ID )](https://images.tango.us/public/edited_image_2b4b5bf5-4866-43ad-96c3-d2c19c50df13.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) 17\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 18\. Next let's Copy the APP ID & APP Secret ![Next Lets Copy the APP ID & APP Secret](https://images.tango.us/public/screenshot_ad19bc73-f39e-43f3-b5b6-62475866372d.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.5551&fp-z=1.6180&w=1200&ar=2880%3A1452) 19\. Go to App Dashboard – WhatsApp – Facebook for Developers ### 20\. Click on Settings Dropdown Arrow ![Click on Settings Dropdown Arrow](https://images.tango.us/public/screenshot_2d3cea2f-aca4-4bc7-a327-4d6b388525f3.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.2369&fp-y=0.3040&fp-z=2.1102&w=1200&ar=2880%3A1452) 21\. Click on Basic ![Click on Basic](https://images.tango.us/public/screenshot_192ef265-7360-433a-a9da-964e209b0836.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.3526&fp-z=2.0112&w=1200&ar=2880%3A1452) 22\. Click on Show ![Click on Show](https://images.tango.us/public/edited_image_5399170d-a0b8-4141-b17e-361b076a1fa7.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5273&fp-y=0.5008&fp-z=1.0579&w=1200&ar=2880%3A1452) 23\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 24\. Paste The APP ID & Secret ![Paste The APP ID & Secret](https://images.tango.us/public/screenshot_f57f20d5-44b0-42c0-bfbd-669a9e0b1ec4.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.7534&fp-z=1.6180&w=1200&ar=2880%3A1452) 25\. Click on Create Channel ![Click on Create Channel](https://images.tango.us/public/screenshot_d744147d-3ff4-4ed1-8795-df794763da04.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6182&fp-y=0.9101&fp-z=2.6301&w=1200&ar=2880%3A1452) 26\. You can see your token expiry here you need to update the user token again before the expiry ![You can see your token expiry here](https://images.tango.us/public/screenshot_8ef44de1-1e36-4ac9-a347-b710eda1172c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.7269&fp-y=0.4284&fp-z=2.6992&w=1200&ar=2880%3A1452) 27\. Click on three dots ![Click on three dots](https://images.tango.us/public/screenshot_84b2e99e-7a67-49f4-a2fd-086bfbb86329.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9401&fp-y=0.4139&fp-z=2.9180&w=1200&ar=2880%3A1452) 28\. Click on Set Webhook ![Click on Set Webhook](https://images.tango.us/public/screenshot_333b6bfd-0554-4a6c-ac4e-20b1be3b6ff8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8663&fp-y=0.5048&fp-z=2.9063&w=1200&ar=2880%3A1452) ### 29\. Go to App Dashboard – WhatsApp – Facebook for Developers ### 30\. Click on webhooks ![Click on webhooks](https://images.tango.us/public/screenshot_a21c34f5-8e22-4639-a6c7-5bf16e7bc2d8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.6391&fp-z=2.0112&w=1200&ar=2880%3A1452) 31\. Click on User ![Click on User](https://images.tango.us/public/screenshot_19b1bfc5-fc7f-44f5-aaa0-86211af6bd6a.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3134&fp-y=0.3154&fp-z=2.9779&w=1200&ar=2880%3A1452) 32\. Click on WhatsApp Business Account ![Click on WhatsApp Business Account](https://images.tango.us/public/screenshot_5a5b3414-9745-428a-b563-e6b9eebb75a5.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3733&fp-y=0.5482&fp-z=2.4283&w=1200&ar=2880%3A1452) 33\. Click on Subscribe to this object ![Click on Subscribe to this object](https://images.tango.us/public/screenshot_7d8d4114-0efa-43d5-a7e9-1c143af470e6.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6042&fp-y=0.4301&fp-z=2.3762&w=1200&ar=2880%3A1452) 34\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 35\. Click on the URL to copy it ![Click on URL to copy it](https://images.tango.us/public/screenshot_f4a2d152-e16b-420d-b137-67a52d423c64.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.5021&fp-z=1.6180&w=1200&ar=2880%3A1452) 36\. Go to App Dashboard – Webhooks – Facebook for Developers ### 37\. Paste “the URL” into the input ![Paste "the URL" into input](https://images.tango.us/public/screenshot_f2b9b42b-87dd-4dfd-b3d4-d07cfdcf4a87.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.3843&fp-z=1.3008&w=1200&ar=2880%3A1452) 38\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 39\. Click on Verification Token to copy it ![Click on Verification Token to copy it](https://images.tango.us/public/screenshot_3787cf5f-5763-4534-b105-8d8c43e78802.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.6178&fp-z=1.6180&w=1200&ar=2880%3A1452) 40\. Go to App Dashboard – Webhooks – Facebook for Developers ### 41\. Paste “the token” into the input ![Paste "the token" into input](https://images.tango.us/public/screenshot_f3ba6592-6593-43c5-9f58-373f6f7760da.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.4890&fp-z=1.3008&w=1200&ar=2880%3A1452) 42\. Click on Verify and save ![Click on Verify and save](https://images.tango.us/public/screenshot_381904f0-191a-47f1-bc2d-0461ee1e3523.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.7328&fp-y=0.5623&fp-z=3.0087&w=1200&ar=2880%3A1452) 43\. Click on Subscribe beside the messages option ![Click on Subscribe beside the messages option](https://images.tango.us/public/edited_image_0f18a497-2eea-491c-9436-a539d6d0cb2f.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) 44\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 45\. Click on three dots ![Click on three dots](https://images.tango.us/public/screenshot_90aba84c-1f7c-44af-bffe-510d2b5eda20.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9401&fp-y=0.4139&fp-z=3.1593&w=1200&ar=2880%3A1452) 46\. Click on Fetch My Number ![Click on Fetch My Number](https://images.tango.us/public/screenshot_c92ca36b-d38e-41cf-91c0-c813c02647a6.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8979&fp-y=0.6012&fp-z=2.9063&w=1200&ar=2880%3A1452) 47\. verify your waba number ![verify your waba number](https://images.tango.us/public/screenshot_fa9f17a3-b476-4046-b299-f5d2bf667df1.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.6178&fp-z=1.6180&w=1200&ar=2880%3A1452) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How To Add WhatsApp Cloud API Channel in CRM? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-add-whatsapp-cloud-api-channel-in-crm-1/ --- --- 1\. Click on Go To CRM ---------------------- ![Click on Go To CRM](https://images.tango.us/public/screenshot_33c5ca75-90c7-4f7f-9a02-57b55fe59d99.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4856&fp-y=0.6935&fp-z=2.0645&w=1200&ar=2880%3A1452) 2\. Click on Channels --------------------- ![Click on Channels](https://images.tango.us/public/screenshot_a8e3c0bb-70d3-412a-af04-49842b73e816.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0865&fp-y=0.3140&fp-z=2.1145&w=1200&ar=2880%3A1452) ### 3\. Click on Add New Channel ![Click on Add New Channel](https://images.tango.us/public/screenshot_d3d70114-1515-494c-807e-aa92da79d058.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9052&fp-y=0.2407&fp-z=2.8216&w=1200&ar=2880%3A1452) ### 4\. Click on WhatsApp ![Click on WhatsApp](https://images.tango.us/public/screenshot_8a71be80-205f-4717-9949-d0ba6c727e3c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3747&fp-y=0.5455&fp-z=2.4795&w=1200&ar=2880%3A1452) ### 5\. Click on WhatsApp Cloud API ![Click on WhatsApp Cloud API](https://images.tango.us/public/screenshot_6f2fb9fe-0aae-4db8-a329-7849bec14a2b.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5378&fp-y=0.4828&fp-z=2.4795&w=1200&ar=2880%3A1452) ### 6\. Type “A Channel Name” ![Type "A Channel Name"](https://images.tango.us/public/screenshot_3065a47e-a51c-415a-b466-da85c3787555.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.2576&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 7\. Let’s Enter User Access Token ![Let's Enter User Access Token](https://images.tango.us/public/screenshot_64b0dfba-4e4f-4e63-b3d5-6463298cc1a7.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.3567&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 8\. Go to App Dashboard – Facebook for Developers ### 9\. Click on WhatsApp ![Click on WhatsApp](https://images.tango.us/public/screenshot_5b6b6212-6c0c-4802-ad13-e25e5593bc33.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.7782&fp-z=2.0112&w=1200&ar=2880%3A1452) ### 10\. Click on Getting Started ![Click on Getting Started](https://images.tango.us/public/screenshot_8629c4e2-6f6a-46ec-a0bb-d0a43ffbd81c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.8361&fp-z=2.0112&w=1200&ar=2880%3A1452) ### 11\. Copy the Temporary Access Token ![Copy the Temporary Access Token](https://images.tango.us/public/edited_image_6245d193-a0a4-4041-a8b9-01627bc13fa8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5042&fp-y=0.3845&fp-z=1.9538&w=1200&ar=2880%3A1452) ### 12\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 13\. Paste the selected text into the User Access Token ![Paste selected text into User Access Token](https://images.tango.us/public/screenshot_f0cd4d3c-807c-4d26-b9f3-519cfcb7c2ca.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.3567&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 14\. Let’s Copy the Phone Number ID & WABA ID ![Let's Copy the Phone Number ID & WABA ID](https://images.tango.us/public/screenshot_29aaf03a-28f0-4757-b849-46bed155d200.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.4559&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 15\. Go to App Dashboard – WhatsApp – Facebook for Developers ### 16\. Copy the Phone Number ID & WhatsApp Business Account ID ( WABA ID ) ![Copy the Phone Number ID & WhatsApp Business Account ID ( WABA ID )](https://images.tango.us/public/edited_image_2b4b5bf5-4866-43ad-96c3-d2c19c50df13.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 17\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 18\. Next let's Copy the APP ID & APP Secret ![Next Lets Copy the APP ID & APP Secret](https://images.tango.us/public/screenshot_ad19bc73-f39e-43f3-b5b6-62475866372d.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.5551&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 19\. Go to App Dashboard – WhatsApp – Facebook for Developers ### 20\. Click on Settings Dropdown Arrow ![Click on Settings Dropdown Arrow](https://images.tango.us/public/screenshot_2d3cea2f-aca4-4bc7-a327-4d6b388525f3.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.2369&fp-y=0.3040&fp-z=2.1102&w=1200&ar=2880%3A1452) ### 21\. Click on Basic ![Click on Basic](https://images.tango.us/public/screenshot_192ef265-7360-433a-a9da-964e209b0836.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.3526&fp-z=2.0112&w=1200&ar=2880%3A1452) ### 22\. Click on Show ![Click on Show](https://images.tango.us/public/edited_image_5399170d-a0b8-4141-b17e-361b076a1fa7.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5273&fp-y=0.5008&fp-z=1.0579&w=1200&ar=2880%3A1452) ### 23\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 24\. Paste The APP ID & Secret ![Paste The APP ID & Secret](https://images.tango.us/public/screenshot_f57f20d5-44b0-42c0-bfbd-669a9e0b1ec4.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.7534&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 25\. Click on Create Channel ![Click on Create Channel](https://images.tango.us/public/screenshot_d744147d-3ff4-4ed1-8795-df794763da04.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6182&fp-y=0.9101&fp-z=2.6301&w=1200&ar=2880%3A1452) ### 26\. You can see your token expiry here you need to update the user token again before the expiry ![You can see your token expiry here](https://images.tango.us/public/screenshot_8ef44de1-1e36-4ac9-a347-b710eda1172c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.7269&fp-y=0.4284&fp-z=2.6992&w=1200&ar=2880%3A1452) ### 27\. Click on three dots ![Click on three dots](https://images.tango.us/public/screenshot_84b2e99e-7a67-49f4-a2fd-086bfbb86329.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9401&fp-y=0.4139&fp-z=2.9180&w=1200&ar=2880%3A1452) ### 28\. Click on Set Webhook ![Click on Set Webhook](https://images.tango.us/public/screenshot_333b6bfd-0554-4a6c-ac4e-20b1be3b6ff8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8663&fp-y=0.5048&fp-z=2.9063&w=1200&ar=2880%3A1452) ### 29\. Go to App Dashboard – WhatsApp – Facebook for Developers ### 30\. Click on webhooks ![Click on webhooks](https://images.tango.us/public/screenshot_a21c34f5-8e22-4639-a6c7-5bf16e7bc2d8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.6391&fp-z=2.0112&w=1200&ar=2880%3A1452) ### 31\. Click on User ![Click on User](https://images.tango.us/public/screenshot_19b1bfc5-fc7f-44f5-aaa0-86211af6bd6a.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3134&fp-y=0.3154&fp-z=2.9779&w=1200&ar=2880%3A1452) ### 32\. Click on WhatsApp Business Account ![Click on WhatsApp Business Account](https://images.tango.us/public/screenshot_5a5b3414-9745-428a-b563-e6b9eebb75a5.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3733&fp-y=0.5482&fp-z=2.4283&w=1200&ar=2880%3A1452) ### 33\. Click on Subscribe to this object ![Click on Subscribe to this object](https://images.tango.us/public/screenshot_7d8d4114-0efa-43d5-a7e9-1c143af470e6.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6042&fp-y=0.4301&fp-z=2.3762&w=1200&ar=2880%3A1452) ### 34\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 35\. Click on the URL to copy it ![Click on URL to copy it](https://images.tango.us/public/screenshot_f4a2d152-e16b-420d-b137-67a52d423c64.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.5021&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 36\. Go to App Dashboard – Webhooks – Facebook for Developers ### 37\. Paste “the URL” into the input ![Paste "the URL" into input](https://images.tango.us/public/screenshot_f2b9b42b-87dd-4dfd-b3d4-d07cfdcf4a87.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.3843&fp-z=1.3008&w=1200&ar=2880%3A1452) ### 38\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 39\. Click on Verification Token to copy it ![Click on Verification Token to copy it](https://images.tango.us/public/screenshot_3787cf5f-5763-4534-b105-8d8c43e78802.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.6178&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 40\. Go to App Dashboard – Webhooks – Facebook for Developers ### 41\. Paste “the token” into the input ![Paste "the token" into input](https://images.tango.us/public/screenshot_f3ba6592-6593-43c5-9f58-373f6f7760da.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.4890&fp-z=1.3008&w=1200&ar=2880%3A1452) ### 42\. Click on Verify and save ![Click on Verify and save](https://images.tango.us/public/screenshot_381904f0-191a-47f1-bc2d-0461ee1e3523.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.7328&fp-y=0.5623&fp-z=3.0087&w=1200&ar=2880%3A1452) ### 43\. Click on Subscribe beside the messages option ![Click on Subscribe beside the messages option](https://images.tango.us/public/edited_image_0f18a497-2eea-491c-9436-a539d6d0cb2f.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 44\. Go to CRM – Channels | WhatsApp Business API & Team Inbox ### 45\. Click on three dots ![Click on three dots](https://images.tango.us/public/screenshot_90aba84c-1f7c-44af-bffe-510d2b5eda20.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9401&fp-y=0.4139&fp-z=3.1593&w=1200&ar=2880%3A1452) ### 46\. Click on Fetch My Number ![Click on Fetch My Number](https://images.tango.us/public/screenshot_c92ca36b-d38e-41cf-91c0-c813c02647a6.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8979&fp-y=0.6012&fp-z=2.9063&w=1200&ar=2880%3A1452) ### 47\. verify your waba number ![verify your waba number](https://images.tango.us/public/screenshot_fa9f17a3-b476-4046-b299-f5d2bf667df1.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.6178&fp-z=1.6180&w=1200&ar=2880%3A1452) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to share CRM Limits with your Customer / Sub Account? Author: Unknown Published: 2022-07-09 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-share-crm-limits-with-your-customer-sub-account-2/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-share-crm-limits-with-your-customer-sub-account-1659685271321-compressed.png) 1\. Click on Go To CRM ---------------------- ![Click on Go To CRM](https://images.tango.us/public/screenshot_ab15b85b-595e-4017-86db-56b11bca67ba.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4856&fp-y=0.6825&fp-z=2.1638&w=1200&ar=2880%3A1452) 2\. Click on Subscriptions ----------------------------- ![Click on Subscriptions](https://images.tango.us/public/edited_image_baf913f7-5a4b-46e0-83d4-5bccff78f013.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1228&fp-y=0.8786&fp-z=3.0000&w=1200&ar=2880%3A1452) ### 3\. Click on the view icon to see the existing limits shared by you ![Click on view icon to see the existing limits shared by you](https://images.tango.us/public/screenshot_b2a4e36f-2f78-4a23-8da3-f45f230ebb36.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5543&fp-y=0.4829&fp-z=1.1102&w=1200&ar=2880%3A1452) 4\. Existing shares can be seen like this ![Existing shares can be seen like this](https://images.tango.us/public/screenshot_b15cc586-02c6-476d-bc38-aa936e971014.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5283&fp-y=0.5283&fp-z=0.9463&w=1200&ar=2880%3A1452) 5\. Click on Share Icon to share the limit to your Sub Account ![Click on Share Icon to share the limit to your Sub Account](https://images.tango.us/public/screenshot_62ca3180-bbfc-47a5-8ed8-0f2fb7780996.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 6\. Type the Full Email ID of your Customer Note:- First the customer should register / signup from your website, and verify the email received. Only after that, you can share the limits with him. ![Type Full Email ID of your Customer](https://images.tango.us/public/screenshot_583aa317-896f-44dc-a310-d5a148f03750.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.4532&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 7\. Type the Quantity you want to share. ![Type the Quantity you want to share.](https://images.tango.us/public/screenshot_4790ffa6-1a76-4f7a-abe4-52b6de0a28c9.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.5000&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 8\. Select the Share Type You can share products with Customers with 2 types 1) Revocable 2) Irrevocable Revocable can be Revoked / Taken Back Irrevocable can never be taken back! ![Select the Share Type](https://images.tango.us/public/screenshot_4e97cbfe-15d7-4533-bc2d-600dd6eb4051.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.6832&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 9\. Set An Expiry Date – Only For Revocable For Revocable Share, You can set an Expiry Date for your Customer. Kindly Note:- You cannot Revoke / Take Back the limit from the customer before the end of the Expiry Date! ![Set An Expiry Date - Only For Revocable](https://images.tango.us/public/screenshot_0a1b7f44-68ab-4a41-ac18-7e861d7ad0ad.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4844&fp-y=0.5052&fp-z=1.8317&w=1200&ar=2880%3A1452) ### 10\. To view your Sub Accounts & Total Sub Account Limit Click on Sub Accounts ![To view your Sub Accounts & Total Sub Account Limit](https://images.tango.us/public/edited_image_a67a108f-31eb-4652-8d6d-7a4cd5d78a33.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4768&fp-y=0.3294&fp-z=1.5464&w=1200&ar=2880%3A1452) ### 11\. Click on View Icon ![Click on View Icon](https://images.tango.us/public/screenshot_dad4e1ed-79aa-4dfb-b3d3-faf417db5115.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5459&fp-y=0.4829&fp-z=1.1102&w=1200&ar=2880%3A1452) Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to share WABA with your Customer / Sub Account? Author: Unknown Published: 2022-07-09 Tags: template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-share-waba-with-your-customer/sub-account-cl5dg6ykq10911jpdh8id9n1z/ ### 1\. Click on Go To WABA ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/1-1657346755581-compressed.png) ### ​2\. Click on Action dots for a WABA ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/2-1657346774695-compressed.png) 3\. Click on Share WABA ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/3-1657346786072-compressed.png) 4\. Type the Full Email ID of your Customer ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/4-1657346796093-compressed.png) ### 5\. Select the Share Type You can share products with Customers in 2 types 1) Revocable 2) Irrevocable Revocable can be Revoked / Taken Back Irrevocable can never be taken back ! ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/5-1657346814134-compressed.png) 6\. Set An Expiry Date – Only For Revocable ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/6-1657346829319-compressed.png) For Revocable Share, You can set an Expiry Date for your Customer. Kindly Note:- You cannot Revoke / Take Back the WABA from the customer before the end of the Expiry Date! --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Business Greeting Message Examples & Best Practices Author: Unknown Published: 2022-07-01 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/whatsapp-business-greeting-message-examples-and-best-practices/ What is a WhatsApp Business greeting message? --------------------------------------------- When somebody sends you a message on WhatsApp Business for the first time, you can automatically send them a so-called WhatsApp Business greeting message. It’s simply a welcome message for customers on WhatsApp Business. You can make multiple greetings for different types of situations.  ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/greet1-1656669642477-compressed.png) Why would you use a greeting message for WhatsApp Business? ----------------------------------------------------------- Using the right type of greeting message at the right time can help you achieve the following: * Lower your response time  * Improve the customer experience * Increase customer satisfaction by guiding customers toward the right information * Don’t leave customers that message you outside of business hours hanging * Collect valuable leads What does an effective WhatsApp Business greeting look like? ------------------------------------------------------------ ### 1. **Set clear expectations** Your primary goal should be to set a realistic expectation of when your customer can expect a message. It simply feels better for a customer to know for certain when they will be responded to. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/greet2-1656669664884-compressed.png) Be very specific in setting these expectations. To illustrate why let’s look at two quick examples. 1)_“We’ll get back to you ASAP.”_ 2)_“We’ll get back to you within 24 hours.”_ The first example is a bit of a vague promise and doesn’t set a specific expectation. ‘As soon as possible could mean anything between one minute and 10 hours. The second example, on the other hand, sets a clear expectation and gives your team the opportunity to overdeliver. ### 2. **Be as transparent as possible** The second best practice is to simply be honest and transparent. Nobody likes lame excuses for slow response times. If your team just so happens to be a little in over their head that day, there is no shame in simply saying that you are busy.  ### 3. **Give it a human touch** In a lot of greetings, whether it is via email, live chat, or WhatsApp, I have noticed how the tone is often quite formal.  But just because the message is automated, doesn’t mean you have to come off as a robot. I would advise you to always sound as human as possible. Keep it professional, sure, but avoid sounding like a lawyer. Well, unless you are a lawyer, of course. You get the point. Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to send Interactive WhatsApp Messages with Action Button Author: Unknown Published: 2022-07-01 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-to-send-interactive-whatsapp-messages-with-action-button/ _Improve your customer experience by adding interactive buttons to your Template Messages!_ ------------------------------------------------------------------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/actions-1-1656668485072-compressed.png) Template Messages are pre-approved transactional messages that allow you to initiate conversations with your customers, or continue a user-initiated conversation. By adding buttons to your Template Messages, you can create engaging, interactive, and simple messages that give your customers clear options to choose from. Buttons allow you to better anticipate how your customers will respond to your messages, giving you the ability to simplify your flows. Types of interactive buttons ---------------------------- There are two types of interactive buttons that you can add to your Template Messages. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/action-2-1656668503755-compressed.png) Quick reply Quick reply buttons allow you to create up to three buttons that customers can choose from to reply rapidly to your message. Each button can be up to 20 characters long. When your customer selects their response, it will be received as a text-type message within conversations, exactly as it would if they had typed the response themselves. ### Call to action Call-to-action buttons allow you to create up to two buttons that customers can choose from that will direct them to either call a number or visit a web page. Each button can be up to 20 characters long, and each template can contain a maximum of one phone number and one website link. If your customer selects the ‘call a number’ option, their device will automatically call that number. If they select the ‘visit a web page’ option, their device will automatically open that web page. Simple! Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Why All Direct to Consumer D2C Businesses Should Have a WhatsApp Number. Author: Unknown Published: 2022-06-30 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/why-all-direct-to-consumer-d2c-businesses-should-have-a-whatsapp-number/ _The D2C market has seen a revival in the current age, especially during the COVID pandemic. Direct-to-consumer (D2C) companies that directly sell their goods/services to their clients have significantly grown in the last decade. Since there are no middlemen, D2C companies can build strong relationships with their customers. This is one of the unique aspects of D2C businesses as large retailers will not be able to do it. Companies that capitalise on the same have a greater chance to succeed_ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/group-688-1656572113412-compressed.png) WhatsApp Business ----------------- ### ​Texting has become an integral part of D2C businesses in the last five years. In fact, it is considered one of the factors that give D2Cs a competitive edge over other brands. Since personalization is important for a seamless customer experience, a direct messaging system like WhatsApp will be invaluable to D2C companies. Another great advantage is that WhatsApp can be used for internal and external communications. 1. With WhatsApp, D2Cs can instantly send files, images and videos to their customers. 2.  Its popularity ensures that D2Cs can reach customers conveniently through a familiar platform. 3. WhatsApp has a high message open rate, making it perfect for remarketing initiatives. 4.  The end-to-end encryption ensures complete safety and increased trust. 5.  D2Cs can send coupons, discounts and other marketing events conveniently to their customers. 6.  WhatsApp helps D2Cs instantly collect reviews and address negative feedback. Live Chat --------- ### D2Cs traditionally do not have a large online presence. Hence, D2Cs must make the best use of their limited online presence aka their site. Integrating live chat into a D2C website will enable the company to provide a personalized experience for each customer. Acting as a virtual concierge, the live chat system enables D2Cs to answer queries and build rapport with visitors. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/group-689-1656572135140-compressed.png) For example, live chat will potentially turn into a lead generation machine that will feed your lead management tool. When both work in tandem, you will be able to seamlessly turn visitors into customers and manage their complete journey autonomously. When those efforts fail, you can use WhatsApp remarketing to target the dropped-out or abandoned customers. The key here is connecting the three systems to efficiently increase both your sales and customer satisfaction. This makes your D2C company a well-oiled machine that does not lose its efficiency online. Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How do users use the Activation key? in WhatsTool App Author: Unknown Published: 2022-06-30 Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button URL: https://blog.whatstool.business/how-do-users-use-the-activation-key/ First, You need to download the app from the play store ------------------------------------------------------- and Login inside it with the help of an Email id. 1. Go to **The Setting Option.** ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/1-1656563531914-compressed.jpg) **​****​**​ Click on **Go Premium.** ------------------------ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/2-1656563604621-compressed.jpg) **​** ### Click on **Upgrade to Premium.** ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/4-1656563883537-compressed.jpg) **​****​**​ 1. Choose the required **Plan.** Click on **continue to payment.**​ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/3-1656563926764-compressed.jpg) 2. Click on the Activation key. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/5-1656944103377-compressed.jpg) 3. Inside **Enter Activation Key****,** you must enter the activation key that you get from the reseller person. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screenshot20220704-193906whatstool-toolkit-for-whatsapp-1656944141355-compressed.jpg) 4. After Applying the activation key, your Whatstool account is Upgraded to Premium. Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Business for E-Commerce: Use cases, Advantages and More. Author: Unknown Published: 2022-06-23 Tags: #whatstoolapi, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatstool business app, chatbots URL: https://blog.whatstool.business/whatsapp-business-for-e-commerce-use-cases-advantages-and-more-cl4qlaipy19601lqf7efqfm03/ _As eCommerce companies have limited physical customer interaction, it is important that they make their online interactions instant, easy and powerful. Platforms like WhatsApp business app allow businesses to do just that._ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-69-1-1655969395616-compressed.png) The [Whatsapp Business API](https://whatstool.in/business/signup) has opened up a new avenue of customer engagement for eCommerce businesses. Here are some ways e-commerce businesses can integrate WhatsApp into their communication strategy. 1\. To acquire new customers ------------------------------- The WhatsApp API offers a great opportunity to offer advanced chatbots and opt-ins to capture leads on your store. ### On-site Chat: Instead of an on-site assistance bot waiting in the corner of the site, you can create a WhatsApp chat bubble or button to invite website visitors to engage with you. You can further create bots to capture leads and assist visitors with the buying process. ### Notification opt-ins: This way you allow potential customers to receive notifications, news and updates via a channel they check and use frequently. For E.g. your lead can sign up to receive a notification when a product is back in stock or there’s a price drop! ### Campaign ads CTA: ### Campaign ads CTA:  A great way to drive acquisition is to use the click-to-WhatsApp marketing approach in your paid campaigns. That is, when prospects click on your Facebook or Google ad, instead of a landing page, they will be invited to a WhatsApp conversation that engages them right of the bat, in a familiar environment. ​2. To offer a great post-purchase experience --------------------------------------------- _​WhatsApp Business API’s real power lies in the programmatic notifications you can send through it. Once customers make a purchase and allow (or select this as the preferred way to receive notifications) your business to send them notifications, you get a potent tool to offer a great post-purchase experience to your customers. Here are a few ways eCommerce businesses are levelling up their post-purchase customer experience using Whatsapp._ ### ​Order Updates: Ecommerce businesses traditionally use email and SMS to send order-related information. WhatsApp API has opened up a new channel for businesses while making it more convenient for buyers. With the help of the API, you can send various order updates to the customers to their favourite messaging channel. ### ​Delivery Tracking: Using GPS for live location sharing has always been a useful feature on WhatsApp. You can now implement live location sharing for your customers to locate their deliveries with WhatsApp Business API. This will be particularly useful for e-commerce businesses, as the customers will be able to live track the package without switching between apps. ### ​Personalised Recommendations: Sending personalized product recommendations is a great way to increase LTV while positively engaging with your customers. WhatsApp API allows you to send product recommendations and ### To Collect Feedback: The WhatsApp Business API helps you reach your customers through their most used messaging app, and gather instant feedback through their replies. Leverage the data you receive to better understand your customers through more reliable reporting based on a larger pool of responses. ### Enable Loyalty Program Engagement : Customer Loyalty programs are a great way to reward your customers to increase your sales. Through Whatsapp Business API, customers can easily use the app to track and manage their loyalty points. They can also look up personalized offers, search for rewards and acknowledge targeted notifications on the go. ### 3\. To extend your customer support on WhatsApp ​[Direct messaging applications](https://whatstool.in/), including WhatsApp, have become indispensable tools for achieving consumer satisfaction. Global trends are developing a tendency towards 1:1 customer service over peer-to-peer messaging platforms. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## WhatsApp Retargeting Campaigns: Boost your Business Conversions (2022) Author: Unknown Published: 2022-06-20 Tags: #whatstoolapi, #whatstool, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots URL: https://blog.whatstool.business/whatsapp-retargeting-campaigns-boost-your-business-conversions-2022/ Retargeting campaigns **remind your website visitors of your products and services after they leave your website without buying**. After visiting specific pages, it allows you to retarget them and show your visitors relevant visual or text ads when they visit other websites. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-68-1655738160096-compressed.png) Retargeting, also known as remarketing, is **the strategy of directly advertising to users who have shown interest in a product, application, or other conversions, but who have in some way lapsed from completing the conversion or retaining interest**. You’re sharing posts on Facebook, Twitter, Instagram and LinkedIn. That’s great — but are you also promoting your business on one of the most popular playgrounds around? We’re talking about WhatsApp, of course. WhatsApp promotional messages are a powerful way to get the word out about your brand or business. To maintain a high-quality user experience, WhatsApp only allows new customers to initiate conversations while businesses can only proactively message Contacts in their customer lists. WhatsApp is therefore a remarketing platform. Promotional Messages on WhatsApp: The WhatsTool Way --------------------------------------------------- Let’s talk about how to send promotional messages on WhatsApp. To get started, you need a WhatsApp Business API account and **[Whatstool. in](https://whatstool.in/) the account.** You also need a Contact list, which you can build with the following methods: * Import Contacts from customer lists * Click to chat links * Click to chat ads Broadcast Promotions to a Wide Audience --------------------------------------- Perhaps you run a supermarket franchise and want to promote monthly offers to your online shoppers. You’ve been using email newsletters, but chances are customers are ignoring them. Instead, send WhatsApp Broadcasts for this type of remarketing exercise. ### Automate Promotional Messages with Triggers Say you’re the owner of a premium gadget store. You’ve noticed that online shoppers spend a significant amount of time browsing and selecting items, but there’s a consistently high percentage of abandoned carts. Return-to-cart emails recover some 10% of that potential revenue but WhatsApp messages reach users while the intent or desire is still fresh. Nearly 80% of WhatsApp messages are read within 5 minutes, far superior to email’s lower and slower open rates. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to choose the best Software for WhatsApp Marketing Author: Unknown Published: 2022-06-18 Tags: #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatstool business api, whatsapp api, chatbots URL: https://blog.whatstool.business/how-to-choose-the-best-software-for-whatsapp-marketing/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/group-624-1-1655828610142-compressed.png) WhatsApp continuing the top-performing messaging app has succeeded in assembling a good number of clients throughout the globe. The messenger application is a highly reliable platform for corporations that consistently use the platform for interacting with buyers and clients ### Here are a few tips to choose to find the best software for WhatsApp marketing * **Explore the internet -** Type in a particular keyword to get the most suitable search results. E.g.- Searching for the best software for WhatsApp Marketing would give you more refined results than just searching for WhatsApp Marketing. * **Take references from your colleagues/friends -** Take references from friends and colleagues who have taken help from a WhatsApp partner themselves. However, perform your own research about them before finalizing. *  **Inspect the availability/activeness of their customer service -** _A​ company's care for its clients shows in its level of customer service _ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/group-635-1655828686536-compressed.png)        The ultimate step and the one you must not ignore is finding out the efficiency of the customer offered by the             WhatsApp partner. As WhatsApp Business API feels like a whole new world, it becomes a lot easier when you have someone guiding you at each step of the way. * **Check their social media presence -** A good WhatsApp partner would have a good social media presence on platforms such as LinkedIn, Twitter or Instagram. * **Sift through Online Reviews -** No business in their right mind would lose down their shortcomings. To find these, check google reviews & reviews listed on software directories. * **Go through their Customer list -** This will help you discover the businesses they have & whatever or not they can help you achieve your business marketing like robust customer experiences and more. * **Book a  Demo to discuss -** The final step on our list is asking the WhatsApp partner for a demo. A demo will give you a first-hand experience to analyze whether the software fits your business' marketing goals or not!         If you find the software to be feature-rich and fit your expectations, you can go along & finalize the deal. * **Never ignore the implementation process -** Don't ever choose a WhatsApp partner who won’t provide help with onboarding & implementation. The initial phase of transformation to a WhatsApp Marketing software can be tricky or tough to grasp & require help from your team. Also, don’t ignore the User Interface of the software. If the interface isn’t well-organized or categorized properly, you won’t be able to achieve more with WhatsApp Marketing. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Why choose WhatsApp Broadcast Message instead of Email/SMS Author: Unknown Published: 2022-06-17 Tags: #whatstool, whatstool business, whatsapp cloud api URL: https://blog.whatstool.business/why-choose-whatsapp-broadcast-message-instead-of-email-sms/ **1\. Amazing benefits of** **WhatsApp Business Account.** ---------------------------------------------------------- _​​Already the most popular messaging app Over two billion people already use WhatsApp, which makes it a market leader in instant messaging [apps.](https://blog-business.whatstool.in/why-choose-whatsapp-broadcast-message-instead-of-email-sms/)_ ![](https://superblog.supercdn.cloud/site_cuid_cl4ib1qly100451lunqpy2kuxn/images/frame-58-4-1655467046886-compressed.png) Available in most countries (180), almost everyone in India, Brazil, Argentina, South Africa, Malaysia, Colombia, Turkey, Spain, Indonesia, Nigeria, and Kenya is a WhatsApp user. It’s also gaining traction in France, Germany, the United States, and Italy. WhatsApp’s popularity is partly due to its being completely free for consumers and substituting SMS and phone calls, both paid. That makes it great for keeping in touch with family and friends abroad. They only need a phone number to get started and the app is intuitive to use. In short, there are no barriers for end users and if you decide to use WhatsApp Business, your audience is already there. 2\. Reach people anytime, anywhere ------------------------------------- ​WhatsApp for business is a real-time communication channel. While people often put off reading emails, they usually check incoming messages right away, even on the go. 80% of WhatsApp messages are read in the first five minutes. This gives you a much larger time window to send marketing messages. In fact, WhatsApp messages get an unbeatable 98% open rate and a 45-60% click rate. ### 3\. Secure and trustworthy. Users enjoy the fact that all WhatsApp chats are encrypted. From a business point of view, it’s secure enough to exchange sensitive information like password resets. Also, all WhatsApp business accounts go through obligatory authentication to give customers peace of mind. This applies to both companies using the WhatsApp Business app and the API. Through the API, you can apply for the WhatsApp green tick as well, an official account symbol for extra reassurance. ### 4\. Automate responses to customer queries. WhatsApp offers automation and canned responses to speed up your customer support process and lessen your workload. You can set away messages or quick replies to FAQs. Taking a step further, you can automate an onboarding sequence to introduce your service to new customers or gather feedback. ### 5\. Send more relevant marketing messages. ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/how-to-acquire-customers-on-whatsapp-thumbnail-1655467417429-compressed.webp) WhatsApp for business offers almost limitless possibilities for engagement. Outbound announcements (notifications), two-step authentication, reminders, and status updates are just some messages you can send. Instead of sending too many emails, you can add WhatsApp to your mix so customers don’t feel flooded. And sometimes an instant message update is more timely and convenient. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## What is WhatsApp Business API: The complete guide Author: Unknown Published: 2022-06-17 Tags: #whatstoolapi, #whatsappapi, whatstool business, whatsapp cloud api, whatsapp api URL: https://blog.whatstool.business/what-is-whatsapp-business-api-the-complete-guide/ What is WhatsApp Business API: The complete guide.  ------------------------------------------------------ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-66-1655465062185-compressed.png) WhatsApp Business API is an application program interface that allows businesses to receive and answer unlimited WhatsApp messages seamlessly. It was created by Facebook in August 2018 to provide medium and large businesses with a tailored solution for scaling their customer engagement via WhatsApp.**​** The WhatsApp Business API offers four advantages for helping enterprises service the customer from the top of the funnel to the bottom — and beyond:  [https://whatstool.in/business/signup](https://whatstool.in/business/signup)​ Powering conversations ---------------------- While WhatsApp is ideal for practical customer servicing such as delivering notifications and alerts, its real strength lies in its ability to let brands easily engage in two-way interactions in real-time.  ### Securing Messaging ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/what-does-secure-messaging-mean-1655465191948-compressed.png) Enterprise-level security forms a vital pillar of the WhatsApp Business API. For instance, WhatsApp verifies all business account details before activation. When customers opt-in to WhatsApp-based comms with a brand, they know they’re talking with a genuine company, not an imposter. ### Transforming Marketing From Click-to-Chat and Conversation buttons that let consumers immediately start chatting with a brand to deploying broadcast messaging in digital marketing campaigns, WhatsApp offers genuine opportunities for marketers to engage with prospects. ### Mastering Integration If unable to fully integrate with existing company systems, even the most cutting-edge CX solution risks becoming inefficient, even redundant. It’s why many brands choose to team up with an official WhatsApp Business API provider to plan, implement, and rollout their WhatsApp solution. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## 6 Reasons Why your Business should Start using the WhatsApp API. Author: Unknown Published: 2022-06-15 Tags: #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools URL: https://blog.whatstool.business/6-reasons-why-your-business-should-start-using-the-whatsapp-api/ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/frame-64-1655380609648-compressed.png) ​**1\. ChatBot** ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/group-602-1655467786748-compressed.png) Chatbots can be as simple as rudimentary programs that answer a simple query with a single-line response, or as sophisticated as digital assistants that learn and evolve to deliver increasing levels of personalization as they gather and process information.  [https://whatstool.in/business/signup](https://whatstool.in/business/signup) ### ****7 Incredible Benefits of Chatbots for Companies and Customers** ** * Facilitate Seamless Live Communication. * Make Customer Service Available 24/7. * Save Time and Money. * Reduce People-to-People Interactions with Customers. * Eliminate Tedious Time-Consuming Tasks. * Offer a Smoother Customer Journey. * Reduce Stress for Consumers. **2.  Automation** ------------------ ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/automation-in-workplace-today-1-1655363362228-compressed.jpg) The dictionary defines automation as **the technique of making a process, or a system operate automatically**. We define automation as "the creation and application of technology to monitor and control the production and delivery of products and services.” [https://whatstool.in/](https://whatstool.in/) ### ****Benefits of Automation**** * Lower operating costs.  * Improved worker safety * Reduced factory lead times.  * Ability to be more competitive. * Increased production output.  * Consistent and improved part production and quality. **3\. Remarketing** ------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/1200x550remarketing-1655363446307-compressed.jpg) Marketing refers to **activities a company undertakes to promote the buying or selling of a product or service**. Marketing includes advertising, selling, and delivering products to consumers or other businesses.  * Remarketing is a cost-effective technique. * Remarketing helps you to stay connected with your audience. * It provides Higher ROI (Return on Investment) * Remarketing helps to improve ad relevancy. * It provides you with a specific target audience. * It helps the customer to recall the brand. 4\. Multi-Agent WhatsApp ------------------------  WhatsApp multi-agent or WhatsApp multiple agents is **the use of WhatsApp Business API in a way that allows multiple agents to use a single WhatsApp number**. WhatsApp Business by default does not allow this. You can only use one WhatsApp on one phone and up to four linked devices. * Assign tickets.  * Track conversations.  * Easy to collaborate with the team.  * Automate replies.  * Fast, Effective and Productive.  --- 5.  Quick Replies -------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/quick-reply-1655373928379-compressed.webp) Quick Replies is **a smart doorbell feature that lets your Ring Video Doorbell play preset responses and take messages from visitors when you're too busy to answer**. Think of it as an answering machine for your door. Using quick replies makes your life easier in multiple ways: * They improve your response time.  * They save your customer service team time.  * They make it easier to keep a steady tone of voice as a team.  6\. Canned Responses ----------------------- ![](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/screen-shot-2019-01-29-at-12-1655374044721-compressed.png) Canned responses are **pre-written replies for frequent live chat queries or conversation scenarios**. Typically, these messages are saved on the live chat platform and triggered using shortcuts, like this: For example, say your website visitors ask questions about pricing all the time. * Allow you to reply quickly and boost the conversion rate. Most importantly, canned responses allow a service agent to respond in no time. * Saving customers' and agents' time.  * Say NO to typos.  * Making personalized efforts. * Managing multiple customers. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## What is WhatsTool Business? Author: Unknown Published: 2022-06-06 Tags: #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, chatbots, crm tools URL: https://blog.whatstool.business/whats-is-whatstool-business/ ![WhatsTool Business](https://superblog.supercdn.cloud/site_cuid_cl42o8cru128221np38sipih76/images/1-1655446363729-compressed.png) WhatsTool gives you the complete solution of WhatsApp Marketing by providing Chat Bots, Agents Management, CRM, Notification, Integrations with Shopify, etc. This all based on WhatsApp Cloud API. ### WhatsApp Power for your Business WhatsApp Business API helps reach customers on the most trusted app using WhatsTool platform in web and mobile. ### Work Together with Multiple Agents on 1 number Your customers are on WhatsApp. All the time. So when they’re looking to buy, and they message you, they’re at their moment of highest intent. Engaging these visitors, get their attention and move them along - on 1 number. ### Communicate, at scale Broadcast Messages Customers who message you on WhatsApp are your most engaged customers and prospects. Have personalized conversations with them at scale – so you can engage, qualify, and convert them in real time, day or night. ### Build your Bot within a matter of minutes. No codes required Setup your Chatbot to interact with users just like any agent would. Create, test, and run your no-code Chatbot. Set a standard with the quality of customer support, engagement, and interaction. ### Integration with other apps and system of your need Easily integrate with your existing CRM databases, ecommerce stores, payment & logistic partners. **[WhatsTool Business](https://whatstool.in/business)** --- This blog is powered by Superblog. Visit https://superblog.ai to know more. ---