KiCo Education is carrying with it the most effective way of web-based learning with exceptionally altered, easy to use and customized application giving an astounding experience.
Challenges faced by KiCo Education
- Weak customer relationship: Before using WhatsTool Business, KiCo faced inefficiencies, slower response times in customer support & build customer relationships.
- No Automation: Without WhatsTool, they had no way to implement chatbots or automate responses, making it challenging to provide quick and consistent support around the clock.
- Inconsistent Branding: Without a WhatsApp Business profile & Green Tick, KiCo was missing out on the opportunity to create a branded business presence on WhatsApp, leading to a less professional image.
- Inefficient Team Collaboration: They were finding it quite difficult for multiple support agents to collaborate effectively and share workload.
- Brand Image: WhatsTool Business helped KiCo in establishing a professional and branded business profile on WhatsApp through the Green Tick recognition enhancing the company's image and credibility, fostering a sense of professionalism and trust among customers.
- Broadcast promotions/offers in one go: KiCo used WhatsTool Business' broadcast feature to send promotional offers to their users on WhatsApp. They were able to send Marketing & promotion offers on their products to as many users as they wanted in one go.
- Efficient Automated Customer Support: By using chatbots and automated responses, they can now efficiently handle common customer inquiries and issues. This frees up human support agents to focus on more complex problems, leading to faster issue resolution.
- 24/7 Availability: Now with WhatsTool Business, KiCo has set up chatbots to provide customer support around the clock. This availability ensures that customers can get assistance whenever they need it, even outside regular business hours.
Results & progress achieved by KiCo!
KiCo's Team is truly happy & satisfied with WhatsTool Business' WhatsApp Marketing Solutions that how easily it helped them to solve all their Support & Marketing Problems :)
- Unmatched Customer Support - By providing super-fast automated & 1:1 live chat support to users on WhatsApp.
- Fast & Effective Team Collaboration: With unified multi-channel dashboard now its super easy to update & keep track of tasks.
- Business Growth: By sending Bulk WhatsApp messages, automating notifications, updates, appointment reminders, and marketing messages, resulting in a more efficient & productive business overall.