# How To Add WhatsApp Cloud API Channel in CRM?
Published: 2022-07-09
Tags: crm, template messages, D2C for whatsApp, #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp cloud api, whatstool business api, multiple agents, whatsapp marketing, whatsapp api, whatstool business app, chatbots, crm tools, whatapp action button
Tag URLs: crm (https://blog.whatstool.business/tag/crm), template messages (https://blog.whatstool.business/tag/template-messages), D2C for whatsApp (https://blog.whatstool.business/tag/d2c-for-whatsapp), #whatstoolapi (https://blog.whatstool.business/tag/whatstoolapi), #whatstool (https://blog.whatstool.business/tag/whatstool), #whatsappapi (https://blog.whatstool.business/tag/whatsappapi), whatstool business (https://blog.whatstool.business/tag/whatstool-business), whatsapp cloud api (https://blog.whatstool.business/tag/whatsapp-cloud-api), whatstool business api (https://blog.whatstool.business/tag/whatstool-business-api), multiple agents (https://blog.whatstool.business/tag/multiple-agents), whatsapp marketing (https://blog.whatstool.business/tag/whatsapp-marketing), whatsapp api (https://blog.whatstool.business/tag/whatsapp-api), whatstool business app (https://blog.whatstool.business/tag/whatstool-business-app), chatbots (https://blog.whatstool.business/tag/chatbots), crm tools (https://blog.whatstool.business/tag/crm-tools), whatapp action button (https://blog.whatstool.business/tag/whatapp-action-button)
URL: https://blog.whatstool.business/how-to-add-whatsapp-cloud-api-channel-in-crm-cl5djg6md55631jpdbwgwlruk

## 1\. Click on Go To CRM

![Click on Go To CRM](https://images.tango.us/public/screenshot_33c5ca75-90c7-4f7f-9a02-57b55fe59d99.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4856&fp-y=0.6935&fp-z=2.0645&w=1200&ar=2880%3A1452)

## 2\. Click on Channels

![Click on Channels](https://images.tango.us/public/screenshot_a8e3c0bb-70d3-412a-af04-49842b73e816.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0865&fp-y=0.3140&fp-z=2.1145&w=1200&ar=2880%3A1452)

### 3\. Click on Add New Channel

![Click on Add New Channel](https://images.tango.us/public/screenshot_d3d70114-1515-494c-807e-aa92da79d058.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9052&fp-y=0.2407&fp-z=2.8216&w=1200&ar=2880%3A1452)

### 4\. Click on WhatsApp

![Click on WhatsApp](https://images.tango.us/public/screenshot_8a71be80-205f-4717-9949-d0ba6c727e3c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3747&fp-y=0.5455&fp-z=2.4795&w=1200&ar=2880%3A1452)

### 5\. Click on WhatsApp Cloud API

![Click on WhatsApp Cloud API](https://images.tango.us/public/screenshot_6f2fb9fe-0aae-4db8-a329-7849bec14a2b.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5378&fp-y=0.4828&fp-z=2.4795&w=1200&ar=2880%3A1452)

6\. Type “A Channel Name”

![Type "A Channel Name"](https://images.tango.us/public/screenshot_3065a47e-a51c-415a-b466-da85c3787555.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.2576&fp-z=1.6180&w=1200&ar=2880%3A1452)

### 7\. Let’s Enter User Access Token

![Let's Enter User Access Token](https://images.tango.us/public/screenshot_64b0dfba-4e4f-4e63-b3d5-6463298cc1a7.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.3567&fp-z=1.6180&w=1200&ar=2880%3A1452)

8\. Go to App Dashboard – Facebook for Developers

### 9\. Click on WhatsApp

![Click on WhatsApp](https://images.tango.us/public/screenshot_5b6b6212-6c0c-4802-ad13-e25e5593bc33.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.7782&fp-z=2.0112&w=1200&ar=2880%3A1452)

10\. Click on Getting Started

![Click on Getting Started](https://images.tango.us/public/screenshot_8629c4e2-6f6a-46ec-a0bb-d0a43ffbd81c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.8361&fp-z=2.0112&w=1200&ar=2880%3A1452)

11\. Copy the Temporary Access Token

![Copy the Temporary Access Token](https://images.tango.us/public/edited_image_6245d193-a0a4-4041-a8b9-01627bc13fa8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5042&fp-y=0.3845&fp-z=1.9538&w=1200&ar=2880%3A1452)

12\. Go to CRM – Channels \| WhatsApp Business API & Team Inbox

### 13\. Paste the selected text into User Access Token

![Paste selected text into User Access Token](https://images.tango.us/public/screenshot_f0cd4d3c-807c-4d26-b9f3-519cfcb7c2ca.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.3567&fp-z=1.6180&w=1200&ar=2880%3A1452)

14\. Let’s Copy the Phone Number ID & WABA ID

![Let's Copy the Phone Number ID & WABA ID](https://images.tango.us/public/screenshot_29aaf03a-28f0-4757-b849-46bed155d200.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.4559&fp-z=1.6180&w=1200&ar=2880%3A1452)

15\. Go to App Dashboard – WhatsApp – Facebook for Developers

### 16\. Copy the Phone Number ID & WhatsApp Business Account ID ( WABA ID )

![Copy the Phone Number ID & WhatsApp Business Account ID ( WABA ID )](https://images.tango.us/public/edited_image_2b4b5bf5-4866-43ad-96c3-d2c19c50df13.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452)

17\. Go to CRM – Channels \| WhatsApp Business API & Team Inbox

### 18\. Next let's Copy the APP ID & APP Secret

![Next Lets Copy the APP ID & APP Secret](https://images.tango.us/public/screenshot_ad19bc73-f39e-43f3-b5b6-62475866372d.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.5551&fp-z=1.6180&w=1200&ar=2880%3A1452)

19\. Go to App Dashboard – WhatsApp – Facebook for Developers

### 20\. Click on Settings Dropdown Arrow

![Click on Settings Dropdown Arrow](https://images.tango.us/public/screenshot_2d3cea2f-aca4-4bc7-a327-4d6b388525f3.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.2369&fp-y=0.3040&fp-z=2.1102&w=1200&ar=2880%3A1452)

21\. Click on Basic

![Click on Basic](https://images.tango.us/public/screenshot_192ef265-7360-433a-a9da-964e209b0836.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.3526&fp-z=2.0112&w=1200&ar=2880%3A1452)

22\. Click on Show

![Click on Show](https://images.tango.us/public/edited_image_5399170d-a0b8-4141-b17e-361b076a1fa7.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5273&fp-y=0.5008&fp-z=1.0579&w=1200&ar=2880%3A1452)

23\. Go to CRM – Channels \| WhatsApp Business API & Team Inbox

### 24\. Paste The APP ID & Secret

![Paste The APP ID & Secret](https://images.tango.us/public/screenshot_f57f20d5-44b0-42c0-bfbd-669a9e0b1ec4.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.7534&fp-z=1.6180&w=1200&ar=2880%3A1452)

25\. Click on Create Channel

![Click on Create Channel](https://images.tango.us/public/screenshot_d744147d-3ff4-4ed1-8795-df794763da04.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6182&fp-y=0.9101&fp-z=2.6301&w=1200&ar=2880%3A1452)

26\. You can see your token expiry here

you need to update the user token again before the expiry

![You can see your token expiry here](https://images.tango.us/public/screenshot_8ef44de1-1e36-4ac9-a347-b710eda1172c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.7269&fp-y=0.4284&fp-z=2.6992&w=1200&ar=2880%3A1452)

27\. Click on three dots

![Click on three dots](https://images.tango.us/public/screenshot_84b2e99e-7a67-49f4-a2fd-086bfbb86329.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9401&fp-y=0.4139&fp-z=2.9180&w=1200&ar=2880%3A1452)

28\. Click on Set Webhook

![Click on  Set Webhook](https://images.tango.us/public/screenshot_333b6bfd-0554-4a6c-ac4e-20b1be3b6ff8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8663&fp-y=0.5048&fp-z=2.9063&w=1200&ar=2880%3A1452)

### 29\. Go to App Dashboard – WhatsApp – Facebook for Developers

### 30\. Click on webhooks

![Click on webhooks](https://images.tango.us/public/screenshot_a21c34f5-8e22-4639-a6c7-5bf16e7bc2d8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.6391&fp-z=2.0112&w=1200&ar=2880%3A1452)

31\. Click on User

![Click on User](https://images.tango.us/public/screenshot_19b1bfc5-fc7f-44f5-aaa0-86211af6bd6a.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3134&fp-y=0.3154&fp-z=2.9779&w=1200&ar=2880%3A1452)

32\. Click on WhatsApp Business Account

![Click on WhatsApp Business Account](https://images.tango.us/public/screenshot_5a5b3414-9745-428a-b563-e6b9eebb75a5.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3733&fp-y=0.5482&fp-z=2.4283&w=1200&ar=2880%3A1452)

33\. Click on Subscribe to this object

![Click on Subscribe to this object](https://images.tango.us/public/screenshot_7d8d4114-0efa-43d5-a7e9-1c143af470e6.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6042&fp-y=0.4301&fp-z=2.3762&w=1200&ar=2880%3A1452)

34\. Go to CRM – Channels \| WhatsApp Business API & Team Inbox

### 35\. Click on the URL to copy it

![Click on URL to copy it](https://images.tango.us/public/screenshot_f4a2d152-e16b-420d-b137-67a52d423c64.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.5021&fp-z=1.6180&w=1200&ar=2880%3A1452)

36\. Go to App Dashboard – Webhooks – Facebook for Developers

### 37\. Paste “the URL” into the input

![Paste "the URL" into input](https://images.tango.us/public/screenshot_f2b9b42b-87dd-4dfd-b3d4-d07cfdcf4a87.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.3843&fp-z=1.3008&w=1200&ar=2880%3A1452)

38\. Go to CRM – Channels \| WhatsApp Business API & Team Inbox

### 39\. Click on Verification Token to copy it

![Click on Verification Token to copy it](https://images.tango.us/public/screenshot_3787cf5f-5763-4534-b105-8d8c43e78802.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.6178&fp-z=1.6180&w=1200&ar=2880%3A1452)

40\. Go to App Dashboard – Webhooks – Facebook for Developers

### 41\. Paste “the token” into the input

![Paste "the token" into input](https://images.tango.us/public/screenshot_f3ba6592-6593-43c5-9f58-373f6f7760da.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.4890&fp-z=1.3008&w=1200&ar=2880%3A1452)

42\. Click on Verify and save

![Click on Verify and save](https://images.tango.us/public/screenshot_381904f0-191a-47f1-bc2d-0461ee1e3523.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.7328&fp-y=0.5623&fp-z=3.0087&w=1200&ar=2880%3A1452)

43\. Click on Subscribe beside the messages option

![Click on Subscribe beside the messages option](https://images.tango.us/public/edited_image_0f18a497-2eea-491c-9436-a539d6d0cb2f.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452)

44\. Go to CRM – Channels \| WhatsApp Business API & Team Inbox

### 45\. Click on three dots

![Click on three dots](https://images.tango.us/public/screenshot_90aba84c-1f7c-44af-bffe-510d2b5eda20.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9401&fp-y=0.4139&fp-z=3.1593&w=1200&ar=2880%3A1452)

46\. Click on Fetch My Number

![Click on Fetch My Number](https://images.tango.us/public/screenshot_c92ca36b-d38e-41cf-91c0-c813c02647a6.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8979&fp-y=0.6012&fp-z=2.9063&w=1200&ar=2880%3A1452)

47\. verify your waba number

![verify your waba number](https://images.tango.us/public/screenshot_fa9f17a3-b476-4046-b299-f5d2bf667df1.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.6178&fp-z=1.6180&w=1200&ar=2880%3A1452)

Read Other Blogs -  [view](https://blog-business.whatstool.in/tag/crm/) ​


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