# How To Add WhatsApp Cloud API Channel in CRM? Published: 2022-07-09 Tags: #whatstoolapi, #whatstool, #whatsappapi, whatstool business, whatsapp api, whatsapp cloud api, whatstool business app, whatstool business api, chatbots, multiple agents, crm tools, whatsapp marketing, D2C for whatsApp, whatapp action button, template messages, crm Tag URLs: #whatstoolapi (https://blog.whatstool.business/tag/whatstoolapi), #whatstool (https://blog.whatstool.business/tag/whatstool), #whatsappapi (https://blog.whatstool.business/tag/whatsappapi), whatstool business (https://blog.whatstool.business/tag/whatstool-business), whatsapp api (https://blog.whatstool.business/tag/whatsapp-api), whatsapp cloud api (https://blog.whatstool.business/tag/whatsapp-cloud-api), whatstool business app (https://blog.whatstool.business/tag/whatstool-business-app), whatstool business api (https://blog.whatstool.business/tag/whatstool-business-api), chatbots (https://blog.whatstool.business/tag/chatbots), multiple agents (https://blog.whatstool.business/tag/multiple-agents), crm tools (https://blog.whatstool.business/tag/crm-tools), whatsapp marketing (https://blog.whatstool.business/tag/whatsapp-marketing), D2C for whatsApp (https://blog.whatstool.business/tag/d2c-for-whatsapp), whatapp action button (https://blog.whatstool.business/tag/whatapp-action-button), template messages (https://blog.whatstool.business/tag/template-messages), crm (https://blog.whatstool.business/tag/crm) URL: https://blog.whatstool.business/how-to-add-whatsapp-cloud-api-channel-in-crm-2 ## 1\. Click on Go To CRM ![Click on Go To CRM](https://images.tango.us/public/screenshot_33c5ca75-90c7-4f7f-9a02-57b55fe59d99.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4856&fp-y=0.6935&fp-z=2.0645&w=1200&ar=2880%3A1452) ## 2\. Click on Channels ![Click on Channels](https://images.tango.us/public/screenshot_a8e3c0bb-70d3-412a-af04-49842b73e816.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.0865&fp-y=0.3140&fp-z=2.1145&w=1200&ar=2880%3A1452) ### 3\. Click on Add New Channel ![Click on Add New Channel](https://images.tango.us/public/screenshot_d3d70114-1515-494c-807e-aa92da79d058.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9052&fp-y=0.2407&fp-z=2.8216&w=1200&ar=2880%3A1452) ### 4\. Click on WhatsApp ![Click on WhatsApp](https://images.tango.us/public/screenshot_8a71be80-205f-4717-9949-d0ba6c727e3c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3747&fp-y=0.5455&fp-z=2.4795&w=1200&ar=2880%3A1452) ### 5\. Click on WhatsApp Cloud API ![Click on WhatsApp Cloud API](https://images.tango.us/public/screenshot_6f2fb9fe-0aae-4db8-a329-7849bec14a2b.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5378&fp-y=0.4828&fp-z=2.4795&w=1200&ar=2880%3A1452) ### 6\. Type “A Channel Name” ![Type "A Channel Name"](https://images.tango.us/public/screenshot_3065a47e-a51c-415a-b466-da85c3787555.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.2576&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 7\. Let’s Enter User Access Token ![Let's Enter User Access Token](https://images.tango.us/public/screenshot_64b0dfba-4e4f-4e63-b3d5-6463298cc1a7.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.3567&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 8\. Go to App Dashboard – Facebook for Developers ### 9\. Click on WhatsApp ![Click on WhatsApp](https://images.tango.us/public/screenshot_5b6b6212-6c0c-4802-ad13-e25e5593bc33.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.7782&fp-z=2.0112&w=1200&ar=2880%3A1452) ### 10\. Click on Getting Started ![Click on Getting Started](https://images.tango.us/public/screenshot_8629c4e2-6f6a-46ec-a0bb-d0a43ffbd81c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.8361&fp-z=2.0112&w=1200&ar=2880%3A1452) ### 11\. Copy the Temporary Access Token ![Copy the Temporary Access Token](https://images.tango.us/public/edited_image_6245d193-a0a4-4041-a8b9-01627bc13fa8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5042&fp-y=0.3845&fp-z=1.9538&w=1200&ar=2880%3A1452) ### 12\. Go to CRM – Channels \| WhatsApp Business API & Team Inbox ### 13\. Paste the selected text into the User Access Token ![Paste selected text into User Access Token](https://images.tango.us/public/screenshot_f0cd4d3c-807c-4d26-b9f3-519cfcb7c2ca.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.3567&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 14\. Let’s Copy the Phone Number ID & WABA ID ![Let's Copy the Phone Number ID & WABA ID](https://images.tango.us/public/screenshot_29aaf03a-28f0-4757-b849-46bed155d200.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.4559&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 15\. Go to App Dashboard – WhatsApp – Facebook for Developers ### 16\. Copy the Phone Number ID & WhatsApp Business Account ID ( WABA ID ) ![Copy the Phone Number ID & WhatsApp Business Account ID ( WABA ID )](https://images.tango.us/public/edited_image_2b4b5bf5-4866-43ad-96c3-d2c19c50df13.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 17\. Go to CRM – Channels \| WhatsApp Business API & Team Inbox ### 18\. Next let's Copy the APP ID & APP Secret ![Next Lets Copy the APP ID & APP Secret](https://images.tango.us/public/screenshot_ad19bc73-f39e-43f3-b5b6-62475866372d.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.5551&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 19\. Go to App Dashboard – WhatsApp – Facebook for Developers ### 20\. Click on Settings Dropdown Arrow ![Click on Settings Dropdown Arrow](https://images.tango.us/public/screenshot_2d3cea2f-aca4-4bc7-a327-4d6b388525f3.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.2369&fp-y=0.3040&fp-z=2.1102&w=1200&ar=2880%3A1452) ### 21\. Click on Basic ![Click on Basic](https://images.tango.us/public/screenshot_192ef265-7360-433a-a9da-964e209b0836.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.3526&fp-z=2.0112&w=1200&ar=2880%3A1452) ### 22\. Click on Show ![Click on Show](https://images.tango.us/public/edited_image_5399170d-a0b8-4141-b17e-361b076a1fa7.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5273&fp-y=0.5008&fp-z=1.0579&w=1200&ar=2880%3A1452) ### 23\. Go to CRM – Channels \| WhatsApp Business API & Team Inbox ### 24\. Paste The APP ID & Secret ![Paste The APP ID & Secret](https://images.tango.us/public/screenshot_f57f20d5-44b0-42c0-bfbd-669a9e0b1ec4.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.7534&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 25\. Click on Create Channel ![Click on Create Channel](https://images.tango.us/public/screenshot_d744147d-3ff4-4ed1-8795-df794763da04.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6182&fp-y=0.9101&fp-z=2.6301&w=1200&ar=2880%3A1452) ### 26\. You can see your token expiry here you need to update the user token again before the expiry ![You can see your token expiry here](https://images.tango.us/public/screenshot_8ef44de1-1e36-4ac9-a347-b710eda1172c.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.7269&fp-y=0.4284&fp-z=2.6992&w=1200&ar=2880%3A1452) ### 27\. Click on three dots ![Click on three dots](https://images.tango.us/public/screenshot_84b2e99e-7a67-49f4-a2fd-086bfbb86329.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9401&fp-y=0.4139&fp-z=2.9180&w=1200&ar=2880%3A1452) ### 28\. Click on Set Webhook ![Click on Set Webhook](https://images.tango.us/public/screenshot_333b6bfd-0554-4a6c-ac4e-20b1be3b6ff8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8663&fp-y=0.5048&fp-z=2.9063&w=1200&ar=2880%3A1452) ### 29\. Go to App Dashboard – WhatsApp – Facebook for Developers ### 30\. Click on webhooks ![Click on webhooks](https://images.tango.us/public/screenshot_a21c34f5-8e22-4639-a6c7-5bf16e7bc2d8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1042&fp-y=0.6391&fp-z=2.0112&w=1200&ar=2880%3A1452) ### 31\. Click on User ![Click on User](https://images.tango.us/public/screenshot_19b1bfc5-fc7f-44f5-aaa0-86211af6bd6a.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3134&fp-y=0.3154&fp-z=2.9779&w=1200&ar=2880%3A1452) ### 32\. Click on WhatsApp Business Account ![Click on WhatsApp Business Account](https://images.tango.us/public/screenshot_5a5b3414-9745-428a-b563-e6b9eebb75a5.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.3733&fp-y=0.5482&fp-z=2.4283&w=1200&ar=2880%3A1452) ### 33\. Click on Subscribe to this object ![Click on Subscribe to this object](https://images.tango.us/public/screenshot_7d8d4114-0efa-43d5-a7e9-1c143af470e6.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6042&fp-y=0.4301&fp-z=2.3762&w=1200&ar=2880%3A1452) ### 34\. Go to CRM – Channels \| WhatsApp Business API & Team Inbox ### 35\. Click on the URL to copy it ![Click on URL to copy it](https://images.tango.us/public/screenshot_f4a2d152-e16b-420d-b137-67a52d423c64.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.5021&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 36\. Go to App Dashboard – Webhooks – Facebook for Developers ### 37\. Paste “the URL” into the input ![Paste "the URL" into input](https://images.tango.us/public/screenshot_f2b9b42b-87dd-4dfd-b3d4-d07cfdcf4a87.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.3843&fp-z=1.3008&w=1200&ar=2880%3A1452) ### 38\. Go to CRM – Channels \| WhatsApp Business API & Team Inbox ### 39\. Click on Verification Token to copy it ![Click on Verification Token to copy it](https://images.tango.us/public/screenshot_3787cf5f-5763-4534-b105-8d8c43e78802.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.6178&fp-z=1.6180&w=1200&ar=2880%3A1452) ### 40\. Go to App Dashboard – Webhooks – Facebook for Developers ### 41\. Paste “the token” into the input ![Paste "the token" into input](https://images.tango.us/public/screenshot_f3ba6592-6593-43c5-9f58-373f6f7760da.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.4890&fp-z=1.3008&w=1200&ar=2880%3A1452) ### 42\. Click on Verify and save ![Click on Verify and save](https://images.tango.us/public/screenshot_381904f0-191a-47f1-bc2d-0461ee1e3523.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.7328&fp-y=0.5623&fp-z=3.0087&w=1200&ar=2880%3A1452) ### 43\. Click on Subscribe beside the messages option ![Click on Subscribe beside the messages option](https://images.tango.us/public/edited_image_0f18a497-2eea-491c-9436-a539d6d0cb2f.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&fp-z=1.0000&w=1200&ar=2880%3A1452) ### 44\. Go to CRM – Channels \| WhatsApp Business API & Team Inbox ### 45\. Click on three dots ![Click on three dots](https://images.tango.us/public/screenshot_90aba84c-1f7c-44af-bffe-510d2b5eda20.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.9401&fp-y=0.4139&fp-z=3.1593&w=1200&ar=2880%3A1452) ### 46\. Click on Fetch My Number ![Click on Fetch My Number](https://images.tango.us/public/screenshot_c92ca36b-d38e-41cf-91c0-c813c02647a6.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8979&fp-y=0.6012&fp-z=2.9063&w=1200&ar=2880%3A1452) ### 47\. verify your waba number ![verify your waba number](https://images.tango.us/public/screenshot_fa9f17a3-b476-4046-b299-f5d2bf667df1.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4993&fp-y=0.6178&fp-z=1.6180&w=1200&ar=2880%3A1452) Read Other Blogs -   [view](https://blog-business.whatstool.in/tag/crm/) ​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. ---