CleanFanatic is a leading 11-year old on-demand home cleaning services provider.
Industry: Cleaning services
Scope of work:
- WhatsApp Chatbot Implementation
- Streamlining chat support
- Qualifying leads from too many enquiries
Challenges faced :
- Too many un-attended inbound enquiries for services : their 15-member team were overwhelmed with number of enquiries.
- Using google sheets too maintain leads and run campaign : very ineffective once the things scale.
- Lesser number of website visitors turning into customers
- Customer want the ease of booking services from a app but do not want to download app.
- Losing out on too many leads because of lack of process for segmenting and retargeting users.
Key Results and KPIs Impacted :
- Reduction in time taken for chat support.
- 30% Increase in number of bookings.
- Retargeting helped boost bookings as well as repeat customers.
Read more on our amazing Features and resources :
2. WhatsApp CRM
7. WhatsApp API